Recruitment Vacancies at Santam Insurance

What will make you successful in this role?

Technical

• Examine insurance proposal for new and renewal business, gathering and assessing background information, conducting necessary research, evaluating and assessing the risk (including but not limited to coverage analysis, pricing and structure) and discussing/negotiating risks with the broker in order to effectively win or renew the risk. 
• Calculate possible risk and determine appropriate insurance premiums using underwriting tools and practices, underwriting information and own judgement and experience.
• Quote within designated authority levels and refer where necessary in accordance with company policy and technical guidelines. 
• Monitor portfolio performance (of own renewal portfolio) and ensure that renewals, new business, lost business are tracked and that the cancellation reserve does not exceed 2.5%.
• Set accurate, realistic premium forecasts as required and in a timely manner to enable management to set budgets and monitor performance targets for your own portfolio of accounts.
• Be able to confidently articulate technical messaging, internally (for referrals) as well as to brokers and clients and to work with colleagues to expand this knowledge and the means to communicate it. 
• Accurately enter data into company systems and produce management reports that ensure that the company remains aware of the nature and financial impact of all risks written for your own portfolio. 
• Maintain accurate electronic records for auditing and regulatory purposes.
• Contribute as required to projects or other initiatives designed to improve the effectiveness or efficiency of the department.
• Undertake any other reasonable tasks as requested by the Leadership in order that the team achieve its objectives.
• Adhere to all operational and procedural standards. 
• Handle accounts queries and credit control queries to the satisfaction of all parties.

Professional conduct and soft skills 

• Seek out and leverage diversity (in all its forms) to create an inclusive work environment.
• Collaborate on innovation and fresh perspectives and support initiatives into the team, the business and with our brokers and customers.
• Behave in a professional manner at all times demonstrating relationship management and development (internally and externally). 
• Demonstrate the SHA brand values in all activities. 

What will make you successful in this role?

Client and marketing responsibilities 

• Develop and maintain relationships with brokers and clients at all relevant levels of their businesses.
• Liaise with brokers, clients and potential clients preparing quotes and negotiating terms as required, writing polices and specifying any conditions that should apply to policies.
• Visit brokers to discuss renewals and new business with a focus to build relationships and develop market presence in conjunction with Senior colleagues. 
• Feedback on market intelligence.
• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.

Governance

• Fulfil individual risk and compliance related obligations in adherence to Group and Regulatory guidelines.
• Provide proactive risk and compliance awareness by reporting any incidents or breaches identified within our compliance requirements.

Financial Lines 

• Assessment of financial statements of businesses across a broad spectrum of industries
• Identification of financial, governance and fraud risks 
• Research and assess risks utilising data outside of the financial statements (SENS, social media, general news media)

Qualification and Experience

• NQF 7 insurance or risk management qualification.
• Minimum of 12 months technical experience in the relevant line of business as a trainee or under supervision. 
• FAIS Compliance and RE5 a preference.
• Basic understanding of insurance industry including the reinsurance market and the terminologies used.
• Understanding of policy wordings, specifically related to your Line of Business. 

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What will make you successful in this role?

• The handling of escalations outside of binding authority, including technical and complex queries. 
• Understanding of Risk management and the ability to apply risk Mitigation.
• Managing profitability through the application of effective policy screening actions on policy and portfolio levels
• The initiation, provision and implementation of renewal terms and conditions on identified high risk and high exposure policies.
• Effective underwriting of complex risks (new business, renewals, etc). 
• Identifying re-insurance and taking appropriate action.
• Providing quality and correct feedback on high level technical queries.
• Strong retention (profitability and growth) focus
• Working within higher level mandates

Qualifications and Experience

• A minimum of 5 years underwriting experience within a short-term Commercial insurance industry required. 
• RE accreditation
• Proficiency in MS Word and Excel
• Grade 12 or equivalent
• FAIS compliance – 120 credits on NQF level 5 Commercial lines
• Relevant system knowledge:  Persetel & Web-E 
• Professional membership with IISA (Advantageous)
• Risk Identification and Assessment programme (RIA - Advantageous)
• Completed or in the process of completing the Santam Academy courses in commercial insurance - Santam Commercial product training (SMK’s) 
• Santam Underwriting level 3 (Applicable to Santam Internal Candidates) 
• Bachelors’ Degree/AIISA/FIISA or comparable short-term insurance qualification (should be completed with or at least have started the Insurance related exams via IISA or Milpark)

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Key Functions:

• Understanding insurance risks
• Comprehension of policy wordings
• Training of brokers on insurance products
• Hosting of functions (Candidate should be well spoken and presentable)
• Road-trip preparation and scheduling of meetings with clients
• Power point presentation preparation
• Solving of queries on instruction between various departments
• Accurate loading of quotations
• Material Preparation for training functions
• Broker premium consolidation
• Broker information consolidation
• Broker target consolidation
• Broker area distribution
• Renewal preparation monthly
• Research for Marketing Presentations
• Team coordination within marketing department

Qualifications and Experience

At appointment 

• BComm or Engineering Degree or construction / engineering related diploma 
• Preferably 3 years marketing/sales short term engineering insurance experience
• Generating new business growth
• First Level Regulatory Examination: Representatives 
• FAIS compliant as representative, not under supervision
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook
• Comprehensive understanding of insurance legislation
• Must have experience on insurance operating systems 
• Valid driver’s license

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What will make you successful in this role?

People

• Translates and communicates implications of corporate vision for own area
• Creates a purpose or vision for their part of the organization that supports larger organizational goals and provides unique insight on this part of the organization
• Identifies people and organizational requirements to enable achievement of short to medium term business plan results  
• Ensures the right resources are in place with appropriate support to achieve medium term business results
• Monitors results and reallocates or reorganizes resources to improve performance
• Ensures the right people are in place with the appropriate support to accomplish annual business plan
• Creates a positive organizational climate to energize direct reports in order to minimize turnover, absenteeism, labour disputes, and other work disruption and maximize productivity of employees

Business

• Develops annual business plan and secures resources necessary to achieve identified objectives consistent with appropriate consideration of medium term requirements
• Scans the external environment in order to identify and take advantage of immediate business opportunities to improve results within defined area of responsibility
• Determines systems and procedures to ensure optimal use of resources
• Determines priorities for resource allocation and deployment to optimize the productivity of internal resources in delivering results
• Establishes performance expectations and resource allocations consistent with desired results
• Directs, controls, and optimizes resources to meet established objectives and deliver agreed results
• Identifies and drives changes which will improve effectiveness and efficiency – doing a range of things better

REPORTING

• Provides periodic reports on performance against plan and progress on key results.   Adjusts plan and resource allocation in line with changed priorities
• Represents/reports customer viewpoint upward to the larger organization

SUCCESS CRITERIA

• Plan attainment
• Productivity and motivation/morale of workforce
• Development of critical skills and capabilities
• Responsiveness to changed plans/demands, both short and medium term

Qualifications and Experience

• B. Comm/similar or relevant insurance-related diploma
• AIISA or FIISA or similar qualification
• Broad financial services/ insurance background
• People management experience
• Experience in managing underwriting performance, growth and sustainability.
• Experience in operating at a Management level in the short-term insurance industry
• Experience in conducting high-level (client) negotiations

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What will make you successful in this role?

People

• Translates and communicates implications of corporate vision for own area
• Creates a purpose or vision for their part of the organization that supports larger organizational goals and provides unique insight on this part of the organization
• Identifies people and organizational requirements to enable achievement of short to medium term business plan results  
• Ensures the right resources are in place with appropriate support to achieve medium term business results
• Monitors results and reallocates or reorganizes resources to improve performance
• Ensures the right people are in place with the appropriate support to accomplish annual business plan
• Creates a positive organizational climate to energize direct reports in order to minimize turnover, absenteeism, labour disputes, and other work disruption and maximize productivity of employees

Business

• Develops annual business plan and secures resources necessary to achieve identified objectives consistent with appropriate consideration of medium term requirements
• Scans the external environment in order to identify and take advantage of immediate business opportunities to improve results within defined area of responsibility
• Determines systems and procedures to ensure optimal use of resources
• Determines priorities for resource allocation and deployment to optimize the productivity of internal resources in delivering results
• Establishes performance expectations and resource allocations consistent with desired results
• Directs, controls, and optimizes resources to meet established objectives and deliver agreed results
• Identifies and drives changes which will improve effectiveness and efficiency – doing a range of things better

REPORTING

• Provides periodic reports on performance against plan and progress on key results.   Adjusts plan and resource allocation in line with changed priorities
• Represents/reports customer viewpoint upward to the larger organization

SUCCESS CRITERIA

• Plan attainment
• Productivity and motivation/morale of workforce
• Development of critical skills and capabilities
• Responsiveness to changed plans/demands, both short and medium term

Qualifications and Experience

• B. Comm/similar or relevant insurance-related diploma
• AIISA or FIISA or similar qualification
• Broad financial services/ insurance background
• People management experience
• Experience in managing underwriting performance, growth and sustainability.
• Experience in operating at a Management level in the short-term insurance industry
• Experience in conducting high-level (client) negotiations

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What will you do?

• Working mainly within Legacy / Procedural and ERP Application Environments produces logical and technical specifications from functional specifications for OO environments.
• Does component level design.
• Responsible for designing new systems and major changes to existing systems and is responsible for the design of relevant databases, in conjunction with the Data Architect utilising mainly Technology Architecture Models.
• Incumbent carries out systems analyses, design, system testing, security assessments, performance assessments and user interfaces and applies Main Frame, Desktop and Embedded Technologies. Delivering results with IT development language and types such as Java and C++.

What will make you successful in this role?

• Qualification and Experience
• Degree or Diploma and the required Certification with 8 to 10 years related experience.

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What will make you successful in this role?

• Developing productive relationships with all key personnel involved in growing and developing Specialist Business across the Sanlam Allianz JV, including in country licenses, and their RI captive (ex Saham Re, etc.) 
• Promoting & showcasing the up-to date product capabilities & capacities of all the Specialist Solutions products to Sanlam Allianz JV 
• Attending identified conferences on the ROA continent and successfully promoting the Santam Specialist Solutions brand, products, expertise, etc.
• Accessing and circulating relevant market intel in terms of business opportunities for Specialist Solutions in respect of ROA & International markets
• Building renewal and new business annual and longer-term budgets & plans in collaboration with Sanlam Allianz and Specialist Solutions in respect of their products, based on detailed engagement with the various key San Allianz & Specialist Solutions personnel and based on MOU’s
• Engagement with the Specialist Solutions BU’s and San Allianz around compliance and adherence to the applicable MOU’s in place between the parties
• Engagement with the Specialist Solutions BU’s and San Allianz around key operational challenges and administrative gaps (i.e. credit control issues, UW submissions, etc.)
• Developing productive relationships with other RI broking companies and cedant companies across Africa and International and marketing the entire range of Specialist Solutions products, capacity and expertise where applicable.  

Qualification and Experience

• NQF 7 insurance or risk management qualification 
• Must be passionate about sales and marketing and business growth mindset. 
• Minimum of 10 years Broker and / or underwriting roles and  experience across Santam Specialist Solutions line of business, with at least 5 years at a senior level.
• Must be willing and enthusiastic to travel abroad extensively in this role – personal family circumstances will be considered in this regard.
• FAIS Compliance and RE5.
• Extensive knowledge and understanding of insurance industry including the reinsurance market and the terminologies used.
• Sound technical understanding of product lines across Santam Specialist Solutions. 

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What will make you successful in this role?

This role will:

• Lead collaboration between respective Specialist Solutions BU’s to identify key targets by means of cross selling from existing portfolios in line with set strategic objectives.
• Key renewals – promote business retention and packaging of Specialist Solutions offerings.
• Actively engage with all key supporting brokers, marketing the Specialist Solutions brand and highlighting our value proposition and differentiators.
• To build and manage relationships with insured clients across the group.
• Actively engage with Sanlam group networks and personnel to deliver on Sanlam/Santam group cross-sell opportunities.
• Identify and deliver on targeted new business opportunities across the range of products/specialties. 
• Drive growth and develop Broker portfolios and achieve budgeted sustained growth.
• Target new business and cross sell opportunities with focused strategy. 
• Coordinate monthly and quarterly internal/cross division meetings to ensure alignment across the business units are on track and agreed. 
• Identify new and cross sell business opportunities, pipeline management via systems  
• Maintain a working knowledge of targeted Industry groups and alignment of divisional U/W appetite for targeted segments. 
• By developing and maintaining relationships with Key Producer Partners, securing strong relationships with key business influencers within the Global & National Broker network.
• Develop and maintain an understanding and working relationships with Global & National Brokers.
• Facilitate current and new relationships at all levels with Producer Partners.

Strategy

• Assist in formulating, implementing and co-ordinating a strategy to grow Santam Specialist Solutions presence across the country
• Co-ordinate and proactively search for new business opportunities (across all lines of business).

Budget

• Assist Exec Head in preparing a budget for relevant business area that is in line with the overall company strategy for growth and financial sustainability.
• Adhere to the budget set and approved by Exec Management through the generation of income and the control of expenses.

Client and Marketing

• Develop and maintain relationships with brokers and clients at all relevant levels of their businesses.
• Drive visits between team and brokers brokers to establish new relationships and maintain existing broker network.
• Conduct regular visits in the region with all brokers, particularly global brokers.
• Assist brokers in adopting Santam Specialist Solutions digital tools via group training and presentations. 
• Attend industry functions, golf days etc.

Internal Communication and General Admin

• Inter departmental communication and information sharing.
• Liaise with underwriting teams across the provinces on new and renewal business.
• Produce monthly Ops reports and Quarterly Business Reports
• Provide monthly feedback to Executive Head on:
• Broker visits
• New business written
• General feedback from market on quotes both competitiveness and Santam Specialist Solutions response time
• Market intelligence relating to people movement, products, competiveness of premiums
• Report back to Exec Head for the Business clusters on market developments/changes. 

Qualification and Experience

• NQF 7 insurance or risk management qualification 
• Minimum of 10 years Broker and / or Underwriting engagement experience across Santam Specialist Solutions line of business, with at least 5 years of experience in a senior role.
• A proven sales and growth-oriented mindset.
• FAIS Compliance and RE5.
• Good understanding of insurance industry including the reinsurance market and the terminologies used.
• Sound technical understanding of product lines across Santam Specialist Solutions.