Top Roles at Sun International

Job Description

• The Project Manager Group PBE is responsible for managing and enabling the delivery of all projects and initiatives within the PBE function across Sun International.
• The role provides structure, governance and visibility across the PBE portfolio, ensuring that initiatives are clearly defined, prioritised and executed in line with business objectives. It drives delivery discipline, supports leadership with accurate insights, and ensures accountability across the company.
• In addition, the role retains accountability for the implementation, stabilisation and optimisation of People systems, ensuring that technology initiatives are successfully delivered and embedded as part of the broader PBE portfolio.
• The role operates at an enterprise level, driving strategy delivery across People, IT and Business teams, while working in alignment with the broader Group PMO & Strategy Execution Office.

Core behavioural & Technical / proficiency competencies:

• A People Department background is essential to ensure People Systems correctly support end‑to‑end PBE processes, organisational effectiveness and employee experience.
• Experience working with People Systems or Similar (HRIS / HCM) platforms
• Proven track record in Programme and Project management
• Systems integration and data migration
• Change Enablement
• Process Design and optimisation
• Vendor and Contract management
• Risk, controls and governance
• Strategic and Systems Thinking
• Execution Excellence and Accountability
• Collaboration and Enterprise Influence
• Change Leadership and Stakeholder Management
• Commercial and Value‑Driven Mindset
• Customer‑Centric Orientation
• Decisiveness and Judgement Under Complexity
• Resilience and Adaptability
• Attention to Detail

Job Requirements

Qualifications:

• Bachelor’s degree in Information Systems, Human Resources, Business, or a related field

Experience:

Essential

• 12-15 years’ experience in people systems, project or enterprise programme delivery roles
• Proven track record leading large-scale People System implementations
• Experience working across complex, multi-site and Group environments
• Strong vendor and stakeholder management experience

Preferred

• Experience in listed, regulated environments
• Exposure to integration of people systems with other relevant platforms

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Job Description

• The Talent Acquisition Specialist drives the Group talent acquisition agenda by delivering end-to-end recruitment across all levels and business units.
• The role builds and sustains talent pipelines by contributing to job profile development, providing insights into market and industry trends, contributes to the development and enhancement of recruitment processes, supports talent initiatives and projects and ensures consistent standards in recruitment governance, stakeholder engagement and vendor management.

Core behavioural and Technical proficiency competencies:

• End-to-end Talent Acquisition
• Talent Market & Industry Insight
• Recruitment Process & Governance
• Process Development & Improvement
• Candidate Experience Management
• Recruitment Systems & ATS
• Sourcing & Pipeline Development
• Analytical Thinking
• Prioritisation & Planning
• Collaboration & Relationship Building
• Professionalism & Integrity
• Accountability & Ownership
• Adaptability & Resilience
• Proactive & Forward-thinking
• Continuous Improvement Mindset
• Service Orientation
• Clear Communication

Job Requirements

Qualifications:

• B Degree in Human Resources, Business, or related field.

Experience

• 6-8 years’ experience in talent acquisition or recruitment
• Demonstrated experience delivering end-to-end recruitment across multiple role levels, including professional and management roles
• Solid knowledge of talent acquisition governance, compliance, and market trends.
• Experience in job profile development and knowledge of competency mapping and supporting talent management processes.

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Job Description

• Windmill Casino and Entertainment Centre would like to invite Unemployed candidates from designated groups to participate in learnership that exist in the Gaming Department of our Business.

QUALIFYING CRITERIA

• Grade 12 with Maths or Maths Literacy
• Good numerical skills
• Must be a South African citizen
• Good communication skills, verbal and written
• Confidence and ability to work under pressure
• Computer literate
• Must not have participated in a learnership programme before

Job Requirements

• NATIONAL CERTIFICATE IN GAMING OPERATIONS LEARNERSHIP PROGRAMME
• The above provides unemployed people with a qualification in Gaming Operations Certificate (NQF Level 4), Increasing their chances of securing employment in gaming industry. This programme is accredited, and learners will obtain an NQF Level 4 qualification.
• Candidates will undergo a series of assessments before being appointed to the programme.
• Learners are expected to commit to the programme for 12 months, during which they will receive a monthly stipend. Windmill Casino will host the candidates and provide workplace coaching.
• At the end of the programme, candidates will have gained practical workplace exposure in the gaming industry, enhancing employment prospects.

WORK CONDITIONS AND SPECIAL REQUIREMENTS

• Willing to work shifts.

Additional Information

• Please Note that, Preference will be given to suitably qualified employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998 (and any amendments thereto), the relevant internal recruitment policy as well as unit’s employment equity plans and Gaming Board License conditions

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Job Description

• The Learning and Development Specialist is responsible for the end‑to‑end identification, design, implementation, facilitation, assessment, and ongoing monitoring of in‑house learning and development interventions across Sun International.
• The role ensures that learning solutions are aligned to business strategy, operational capability requirements, regulatory standards, and organisational culture, while building internal training capability through facilitation and train‑the‑trainer enablement.

Core behavioural & Technical / proficiency competencies:

• Learning Needs Analysis and Performance Consulting
• Instructional Design and Curriculum Development
• In‑House Programme Design and Rollout
• Facilitation and Adult Learning Methodologies
• Train‑the‑Trainer Design and Delivery
• Learning Assessment, Evaluation and ROI Measurement
• Blended, Experiential and Workplace Learning Design
• Learning Content Quality Assurance and Customisation
• Learning Management Systems (LMS) and Learning Tools
• Change Enablement and Capability Uplift Support
• Stakeholder Advisory and Learning Consulting
• Strategic and Systems Thinking
• Consultative and Advisory Mindset
• Facilitation Excellence and Professional Presence
• Collaboration and Stakeholder Influence
• Execution Discipline and Accountability
• Analytical Judgment and Problem Solving
• Change Agility and Resilience
• Learning Orientation and Continuous Improvement
• Integrity and Professional Credibility

Job Requirements

Qualifications:

• Bachelor’s degree in Learning & Development, Education, Human Resources, Industrial Psychology, Organisational Development, or a related discipline
• Accredited Facilitator certification required; Assessor and/or Moderator registration advantageous
• Formal training or certification in Instructional Design, Adult Learning Principles, or Performance Consulting preferred
• Project management certification or formal training will be advantageous

Experience:

• 10+ years’ experience in Learning and Development, with at least 5 years in a senior specialist or lead role
• Proven experience in learning needs analysis, instructional design, rollout, facilitation, and evaluation of in‑house training programmes
• Demonstrated capability in facilitating training sessions across leadership, behavioural, and operational audiences
• Proven experience designing and delivering train‑the‑trainer programmes
• Experience managing learning providers, design teams, budgets, and delivery timelines
• Strong exposure to learning governance, compliance, and audit readiness, including BBBEE Skills Development and mandatory reporting
• Experience within a large, complex, or operationally diverse organisation preferred; hospitality, gaming, or service‑driven environments advantageous

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Job Purpose

• The Front Office Manager is accountable for the monitoring, team management and delivery of front desk activities (check-in, check-out, night audit, guest relations and luggage services), ensuring that internal (SOP’s) and external (grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the department is professionally executed in line with Sun International standards and legislative requirements.

Key Performance Areas

Delivered Rooms/ Front Office Plan                

• Develop front office objectives and deliverables in line with business unit strategy and the customer value proposition, plan and standards
• Complete competitor analyses and provide input into present and future rooms products, rates and services by determining and evaluating current and future customer trends.
• Critically evaluate the front office  and accommodation customer experience and manage the improvement and innovation of products and offerings in line with leading practice
• Develop a plan around the customer experience at important touchpoints in the customer’s journey from arrival, through to check-in, rooming of the guest, luggage services, guest relations and check-out processes.
• Conduct risk analyses i.t.o impact on short term occupancies and profit margins
• Elicit new business opportunities and leverage relationships to ensure cost efficiency; increase revenues, competitive edge and business growth
• Collaborate with revenue management to develop and execute campaigns and initiatives to enhance the customer experience and return on investment
• Compile plans and manage the execution of any new projects and offerings within hotel rooms, such as refurbishments
• Provide clear delegation of authority and accountability for deliverables
• Develop and facilitate personalised plans for unique customer requirements in the cases of VIP guests, including butler services, etc.
• Review and manage customer feedback received via various channels e.g. Inquba respond to good or bad customer feedback.

Hotel Revenue Optimisation 

• Review system and report on demand forecasting and yield management including short (1-3 months); medium (3-6 months) and long term (6 -12 month) initiatives to achieve targets.
• Collaborate with Revenue Management to make recommendations to adjust plans in line with statistics and current and forecasted bookings including overbooking statistics, hurdle values; length of stay values, etc.
• Monitor and review reservations bookings, analysing the data in terms of market segments and channels
• Check the room nights and revenue picked up or dropped off; as well as actuals against budget and forecasts
• Check for advance days, weeks and months and resolve any inventory imbalance issues, overselling of room types and sold out dates.
• Make value add recommendations and cost effective competitive solutions that address inefficiencies, opportunities or risks in order to achieve targets
• Oversee the planning and execution of Group arrivals to ensure efficient and streamlined check-in, check-out experience
• Drive the customer value proposition

Rooms / Front Office Standards & Governance

• Oversee the development, updating and implementation of Front office standards and processes at a unit level
• Align practices with new legislative compliance, including regulations around health, hygiene, safety and the environment; as well as customer-related regulations
• Monitor and enforce all cash-handling, cash-checking and credit policies and practices
• Implement sufficient control measures against standards (including systems and processes) & checks within each outlet to mitigate any risk to the business, viz master key control, cash-up procedures.
• Conduct quality assurance around the delivery of customer experiences, including courtesy calls
• Conduct weekly walkabouts of all front of house and back of house areas to monitor housekeeping and aesthetic appearance of the front office and other guest areas, including conducting room checks
• Work with internal stakeholders (maintenance, finance, HR, and security) to identify risk areas and address these 

Front Office Operational Management 

• Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders
• Maintain master key control
• Oversee all cash-up procedures, verifying all bank deposits at the end of the shift
• Review occupancies and monitor selling status of rooms on a daily basis, to ensure revenues are maximised, including flash reports, allowances, etc.
• Analyse rate variance, review credit report and closely monitor daily house counts and no-shows
• Monitor the rooms system to ensure data hygiene and complete customer information
• Oversee the maintenance of par levels of stationery and front office supplies
• Prepare revenue and occupancy forecasting
• Review daily front office work and activity reports generated by night audit
• Oversee the development and tracking of a comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
• Monitor high balance guests and take any necessary action
• Collaborate and act as an advisor around front office operational management team with regards standards; procedures and product enhancement
• Oversee the planning and integrated management of projects in the rooms environment e.g. refurbishments
• Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers from arrival and throughout the customer’s stay
• Identify and optimize service delivery

People Management 

• Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Monitor adherence to SOPs including conducting of quality assurance calls
• Manage employee relations and disciplinary processes (when necessary) within the department
• Facilitate staff communication and motivation
• Perform and document performance contracting, reviews and development discussions
• Provides resources and removes obstacles  to performance
• Recruit and resource for talent for positions within the department
• Onboard new staff members in the department

Budget management 

Develop and manage the rooms / front of house budget including:

• Revenue maximisation
• Cost management
• Financial reporting for the function occupancies and rooms revenues
• Manage costs and authorise spend in line with budget for individual and collective segments
• Conduct accurate forecasting of revenues for allocated market segments in alignment with strategies
• Provide input to rate strategies and guidelines to generate targeted revenues
• Defines Capex requirements

Customer Experience Management

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities);
• Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including a smooth VIP check-in, check-out experience, accurate billing and a  personalised experience
• Provide post-mortem feedback with regards rooms promotions and campaigns to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
• Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience 

Job Requirements

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
• Grade

Experience

• Minimum of 7 years’ experience with 3 years in a supervisory /management position in the hospitality industry
• Previous experience in duty management is an advantage

Work conditions and special requirements

• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends) 
• Physically able to stand for extended periods of time

Skills and Knowledge

• Corporate & industry knowledge
• Product knowledge & standards – rooms, facilities, promotions, etc.
• Advanced written and verbal communication skills
• Marketing segmentation
• Rooms forecating
• Accommodation pricing structures
• Proficiency in MS Office Suite, Opera 
• Business Acumen
• Financial Acumen
• Report writing
• Night audit
• Contract management
• Knowledge and application of legislation relating to Safety, Health and the environment
• Team Planning

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Job Purpose

• The Rooms Division Manager has the overall responsibility and accountability for leading, managing and integrating the front office, guest services, concierge and housekeeping operations for the business unit in line with regulations; legislative requirements and company standards

Key Performance Areas

Delivered Rooms Division Business Plan

• Understand the Hotel’s strategic plans and align objectives for the Unit’s Rooms Division deliverables
• Facilitate the programme management and achievement of milestones of Rooms Division deliverables
• Investigate front office, guest services, concierge and housekeeping practices in the industry and benchmark with leading trends and technology
• Identify and investigate new opportunities to streamline and optimise Rooms Division processes and services for the property
• Conduct risk analyses i.t.o impact on short term profit margins vs. long term sustainability
• Provide clear delegation of authority and accountability for deliverables at all levels
• Communicate with all relevant Stakeholders internally at a unit and Group level and externally
• Align practices with EE, SD and procurement transformation strategies which contribute towards BBBEE targets being achieved for the property
• Reports on the results of the function including Rooms Division reports; Monthly Financial Review reports; Risk Reports; Month end reports

Compliance Management

• Oversee Rooms Division standards and processes for the hotel – ensuring they are updated and communicated
• Integrates Group standards into Unit Operations where required
• Align practices with new legislative compliance around health, hygiene, safety and the environment
• Facilitate the implementation of sufficient control measures (including systems and processes) & checks within each department to mitigate any risk to the business.
• Conduct daily walkabouts of all Rooms Division areas, both front of house and back of house areas to monitor compliance
• Conduct room checks and take any necessary action to ensure standards are being maintained
• Ensure all staff are trained and found competent against regulatory and job requirements
• Works with internal stakeholders (security and internal auditors) to identify risk areas and address these
• Monitor that all security protocols have been adhered to

Rooms Division Product Development

• Conducts a competitor analysis and keep up to date with trends in the market around room standards, amenities and workflow processes
• Analyse reports and statistics with regards demand forecasting and yield management including short (1-3 months); medium (3-6 months) and long term (6 -12 month) initiatives to achieve targets.
• Monitor and implement plans to increase occupancies, in line with statistics and current and forecasted bookings including overbooking statistics, hurdle values; length of stay values, etc.
• Monitor and review reservations bookings, analysing the data in terms of market segments and channels; check the room nights and revenue picked up or dropped off; as well as actuals against budget and forecasts
• Check for advance days, weeks and months and resolve any inventory imbalance issues, overselling of room types and sold out dates.
• Implement value add recommendations and cost effective competitive solutions that address inefficiencies, opportunities or risks in order to achieve targets
• Plan, manage and monitor approved projects and refurbishments within the rooms, as well as soft refurbishments
• Drive the rooms upsell programme to maximise revenue potential

People Leadership

• Provides direction and support to management and employees with regard to Rooms Division policies, procedures, initiatives and innovations
• Provides motivation and leadership to promote positive working relationships and employee relations within the department
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with strategic plans, e.g. skills shortages, succession plans, talent to build a solid talent pipeline
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan
• Drive the employee value proposition
• Performance Management and coaching of reporting managers to ensure KPA’s are achieved
• Facilitates a performance management culture
• Drive and embed the Sunway blueprint behaviors into the various areas of the rooms division
• Plan for and oversee the implementation of reward and recognition initiatives within the rooms division function 

Budget management

Manage the financials for the Unit Rooms Division function  including:

• Budget
• Cost management
• Inventory management and stock control of housekeeping linen, chemicals and amenities
• Capex
• PIP and forecasting
• Revenue growth plans and performance
• Financial reporting for the function
• Oversee the development and updating of uniform and linen controls

Customer Relationship Management

• Drive the customer value proposition for Rooms Division in line with the unit strategy 
• Deals with escalations / complaints and identify the root cause to ensure issues are addressed sufficiently
• Be available on the floor to interact with VIP and other guests visiting the hotel
• Monitors customer standards and addresses gaps
• Provides support to front office management, guest services management, concierge and housekeeping management as required
• Plans, manages and monitors projects and initiatives to improve the customer experience
• Develops staff to ensure they have the product and procedural knowledge and competence to deliver against objectives and plans
• Develop and coach staff to ensure they have the situational handling knowledge and competence to deliver against objectives

Stakeholder relationship management

• Liaises with the Revenue, Sales and Marketing and Food & Beverage to develop customer retention and acquisition campaigns
• Communicates campaign objectives and plans to Rooms Division functional managers for co-ordination and implementation
• Communicates department’s objectives, standards and operating procedures to internal and external service providers as per SLA and monitors feedback against agreed objectives
• Communicates any special guest requirements to other relevant operating departments
• Provides feedback and reports back to Unit management on the performance and challenges within the Rooms Division environments
• Provides feedback on operations to management team on initiatives, performance, concerns, etc.

Job Requirements

Education

• 3 Year Degree / Diploma in Hotel or Hospitality Management 

Experience

• 8 years’ experience in the hotel industry within a front office environment; including 3 years in a management position
• Additional experience in housekeeping would be an advantage 

Work conditions and special requirements

• Ability to work shifts that meet operational requirements (including evenings, weekends, public holidays)

Skills and Knowledge

• Hotel operational and product knowledge
• Front office knowledge
• Housekeeping product and procedural knowledge
• Compliance Procedures
• Accommodation Revenue forecasting & analysis
• Financial acumen (including productivities)
• Team Planning
• Proficient Computer Skills – MS Office (Excel); Opera, Ideas
• High levels of integrity
• Rooms & Yield Management
• Labour legislation
• SHE legislative knowledge and execution
• Business Acumen
• Networking skills
• SLA & Contract management
• Coaching & mentoring

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Job Purpose

• The Sales Manager is responsible for executing the sales strategy at operational level, driving revenue growth through direct sales efforts, client relationship management, campaign implementation, and market penetration in line with the hotel's brand, service standards, and revenue goals.

Key Performance Areas

• Develop and implement tactical sales strategies to achieve revenue targets across Rooms, Meetings & Events, and ancillary services.
• Align sales initiatives with broader marketing and revenue management strategies to optimise occupancy, ADR, and total revenue
• Monitor and respond to market trends to refine tactics in real-time
• Manage and grow a diverse client portfolio, including Corporate, MICE, Leisure, Embassies, DMCs (local & international), and Travel Trade accounts
• Identify and pursue new business opportunities in local, regional, and international markets
• Build strong relationships through regular engagement (sales calls, site inspections, client hosting, roadshows, etc.)
• Work closely with the Head of Sales & Marketing, Revenue Manager, Marketing, and Operations teams to ensure integrated efforts
• Participate in sales meetings, campaign briefings, and cross-functional planning sessions
• Contribute market intelligence and customer feedback to improve products and service delivery
• Track, analyse, and report on sales activities, pipeline health, conversion rates, and market trends
• Use CRM and sales systems to manage leads, client data, and performance reporting in line with company standards
• Maintain clean, accurate, and up-to-date sales records in compliance with data protection and POPIA requirements
• Ensure all sales activities adhere to company policies, ethical standards, and legal requirements (e.g., CPA, POPIA)
• Promote responsible selling and ensure client contracts and agreements are compliant and accurately documented

Job Requirements

Education

• Degree Hospitality Management, Sales or related field
• 8 years sales experience in the hospitality industry, preferably with an international hotel brand

Experience

• Strong network of corporate, MICE, Leisure and local/international travel trade contacts
• Proven track record in achieving and exceeding sales targets
• Excellent presentation, negotiation and closing skills
• Knowledge of GDS, Revenue management tools and strategies

Work Conditions and special requirements

• Ability to travel
• Ability to work shifts that meet the operational requirements

Skills and Knowledge

• Reservations systems - Opera
• Knowledge on GDS systems and digital channels
• Sales skills
• Negotiation skills
• Sales Presentations
• Telephone and communication skills
• Market awareness and business acumen
• Ability to work as part of a global structure