Vacancies at Discovery Limited

Job Purpose

The Health Compliance sub-pillar within Product Compliance is looking for a great person to join the team as a Compliance Guidance Officer to assist Discovery Health effectively and productively in managing its responsibility to comply with all the regulatory requirements and minimise the compliance risks identified in business. In addition to the above, the role also requires engagement with the regulatory bodies from time to time.

Principal Accountabilities

• Assist management to define, set and manage compliance framework, policies and standards specific to the function
• Facilitate compliance and provision of guidance on applicable policies and strategic objectives by using risk management principles
• Provide strategic guidance in decision-making on compliance or regulatory matters
• Compliance monitoring of the applicable business unit compliance functions and assurance across the business units
• Input into monthly and quarterly compliance reports
• Engagements with Regulators and with other interest groups in the medical schemes industry. Support management in the development and maintenance of the Compliance Risk Management Programmes (CRMPs) as applicable to the business unit
• Assist management with identification and evaluation of compliance exposures and regulatory Breaches

Education; Knowledge and Experience

• Relevant tertiary qualification
• The person must have a clear and in-depth understanding of the Medical Schemes Act and the medical scheme administration and managed care environment
• At least 3 years medical scheme compliance experience. Experience in drafting Compliance Risk Management Plans and conducting Compliance monitoring

EMPLOYMENT EQUITY   

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Apply now 

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Key Purpose

The key purpose of this role is to administer Group Risk policies, reconciling scheme and reassurance premiums and to handle all queries relating to any of the above with external and internal clients

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Process data comparison to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.
• Handling of general admin queries

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric - essential
• MS Office – Especially Excel Skills,
• Group Life /Risk Insurance experience- an advantage
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 -5 years’ experience within a Group Life Administration environment- an advantage

Employment Equity  

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

A Discovery recruitment administrator works closely with internal and external candidates, recruiters and recruitment agencies, headhunters and other human resource professionals in support of the  business’s hiring needs. They typically manage the flow of candidates through the recruitment process, from scheduling interviews to bringing new employees on board.  In addition to administration, this role will also be responsible for the full recruitment of junior resources within the GIS division.

Areas of responsibility may include but not limited to

• Assist and liaise with recruiters regarding the completion of administrative recruitment processes.
• Respond to queries in person, by phone and email from various stakeholders such as recruitment agencies and hiring managers.
• Publish job advertisements on the recruitment portal
• Source and screen applicants on the recruitment portal
• Facilitate and arrange interviews to be conducted in person, via phone or Video conference.
• Booking of psychometric assessments
• Complete onboarding for new employees, contractors and Contingent workers
• Attend meetings as required to provide updates on recruitment progress.
• Do all background checks for potential candidates, (forensics and reference).
• Report on new recruitment and open requisitions per BU.
• Draw up and send offer letters to successful candidates
• Discuss salary expectations and draw up dummy payslips
• Ordering equipment for new employees
• Booking new employees on Induction and request access cards
• Conducting stay and exit interviews
• Responsible for end-to-end recruitment of learnerships and internships
• Part of the Gradhack task team that plans and coordinates the annual event
• Talent Management – assist with administration of talent and succession reviews
• Liaise with payroll to ensure all new employees are paid on time

Personal Attributes and Skills

• Self-organized, methodical with high attention to detail.
• Sense of urgency; ability to assess and meet priorities through good time management.
• Excellent written and oral communication skills.
• Task focused.
• High level of initiative and ability to work independently.
• Ability to work in a small, cohesive team.
• Flexibility and ability to adapt in a dynamic environment.

Education and Experience

• Diploma/Degree in Human resources/ Industrial Psychology or similar (advantageous)
• At least 1 to 2 years Recruitment and Administration experience in a corporate environment
• Knowledge and understanding of SAP Success Factors- SmartPeople (Advantageous)

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to a

go to method of application »

Key Purpose

• To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.

Key Outputs

• Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
• Dealing with all queries through to resolution
• Keeping client up to date with their queries
• Ensuring excellent quality service to all members
• Completing administrative and repetitive tasks
• Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
• Logging of all queries and routing all enquiries to correct departments
• Working on Africa Health Insurance systems
• Keep up to date with policy and product changes
• Assisting with written correspondence where necessary
• Driving the values of first time resolution on all interactions
• Applying logic in all circumstances

Competencies

• Behavioral Competencies
• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions and procedures
• Adhering to principles and values
• Persuading and influencing
• Analyzing
• Coping with pressure and setbacks
• Able to work between shifts allocated

Knowledge

• All Africa Health Insurance product and benefit knowledge
• Africa Health Insurance Systems
• Skills
• Time Management
• Verbal and written communication

Qualifications & Experience

• Essential
• Matric
• Basic MS Office Knowledge
• Minimum of 6 months customer service experience
• Ability to speak to Portuguese

EMPLOYMENT EQUITY   

• The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

The main purpose of this role is the administration of all Discovery Invest products, including but not limited to payments and handling telephonic queries from policyholders, financial advisors and franchises.

Areas of responsibility may include but not limited to

• Administration of all Discovery Invest products
• Handling telephonic queries from policyholders, financial advisors and franchises
• Liaising with clients and franchise in obtaining outstanding requirements
• Relationship building with financial advisors and internal and external colleagues /clients
• Statistics of workloads to ensure that daily targets are met
• Ensure that all standard operating procedures and business rules are adhered to.
• Assisting with testing and system implementations
• Manage projects relevant to your team and ensure delivery within the agreed timelines

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Balances Stakeholders
• Ability to handle pressure and tight deadlines
• Good communication skills
• Customer service orientation

Education and Experience

Matric

• A minimum 2 – 3 years administrative experience in the LISP industry
• Knowledge and understanding of Long-Term Insurance Legislation
• Knowledge and understanding of the LISP industry and retirement products

Experience using the following systems is an added advantage:

• Visibility
• Compass
• Computer literacy with Microsoft Office suite