• Fraud Administrator at Rand Merchant Bank

  • Posted on: 18 December, 2017 Deadline: Not Specified
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  • Rand Merchant Bank (RMB), a division of FirstRand Bank Limited, is a leading African corporate and investment bank and part of one of the largest financial services groups in Africa. We offer our clients innovative, value-added advisory, funding, trading, corporate banking and principal investing solutions. As the corporate and investment banking arm of FirstRand Bank Limited (which is wholly-owned by FirstRand Limited), RMB has access to a network of retail banks in 25 African countries, as well as branches and representative offices in Namibia, Botswana, Nigeria, Angola, Kenya, the UK, India, China and the Middle East. In the business of corporate and investment banking, it’s not just the thought, but the quality and inventiveness of the thinking that counts. Our ability to think differently, and our collaborative spirit is what sets us apart and enables us to deliver on our brand promise Traditional values. Innovative ideas. Making the most of Africa as an investment destination requires specialist skills, innovation and an entrepreneurial spirit. We have funded several projects and advised on a number of mergers and acquisitions in more than 35 African countries over the past decade. We are one of the biggest market makers in the South African financial market. Our innovative hedging solutions protect our clients against: interest rate, currency, liquidity, commodity, equity and credit risks.

    Fraud Administrator


    Job description

    Role Purpose:

    To assist in investigating and analysing suspected fraudulent activities in order to mitigate potential fraud and ensure compliance with business rules and policies


    • Monitor High Risk report on a daily basis
    • Liaise with various stakeholders to determine the legitimacy of transactions if fraud is suspected
    • Monitor emails received in Fraud Mail Box as well as SARS Fraud Mailbox on a daily basis
    • Attend to all queries; escalate if need be
    • Book out investigations if required

    Section 163:

    • Receive request from Employees’ Tax and Benefits
    • Action request accordingly
    • Section 46 and 205:
    • Gather all information required
    • Load incidents onto CD disk and encrypt or email information to relevant SARS, SAPS or internal Investigating Officer
    • Arrange for delivery with Investigating Officer or deliver to nearest FNB branch

    Section 179:

    • Send weekly spreadsheet to ACAS team in order to prepare agent appointments
    • Receive AA88 from ACAS and send to FirstRand SARS for verification
    • Facilitate the refund process

    Section 190 (5):

    • Liaise with account holding branch to facilitate the refund process
    • Ensure monthly statistics are available on fraud dashboard upon request
    • Respond timeously to requests made by Fraud Head or Investigating Officer
    • Assist with the gathering of supporting documentation for investigations, including desktop investigations
    • Load all fraud-related incidents onto IC Fraud
    • Assist with the drawing up of processes and review accordingly
    • Maintain the fraud dashboard in terms of:
    • Daily SARS incidents
    • Investigations
    • Scams
    • General queries
    • Restraint requests
    • Interbank indemnities
    • Legal requests
    • Collate statistics on a monthly basis
    • Assist with the compilation of all client presentations
    • Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes
    • Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered
    • Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
    • Anticipates consequences and adapts problem solving based on continual feedback
    • Act speedily to resolve problems, queries and complaints
    • Adapt communication styles to meet the needs of different audiences


    • Demonstrates pride in the organization’s brand, services and products by consistently delivering on the brands promise
    • Plan and manage own workflow, anticipating obstacles, juggling priorities and following through on objectives within agreed time-frames and according to quality standards
    • Stay relevant and up-to-date with legislations and new development
    • Maintain a positive attitude and respond openly to feedback
    • Handle stress in ways that do not negatively impact others
    • Take ownership of personal career development, leveraging formal and informal opportunities
    • Act in an ethical, transparent and morally defensible manner, including highlighting unethical practices



    • Continually share, debate and communicate learning’s
    • Flag and debate issues constructively
    • Contribute to a friendly, co-operative climate in working with others to achieve collective goals
    • Be sensitive to other’s feelings, needs, values, views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing (EQ)

    Qualifications & Experience:

    • Minimum Grade 12; Fraud or risk-related tertiary qualification advantageous
    • Minimum 3 years’ experience in a fraud or risk environment


    Method of Application

    Interested and qualified? Go to Rand Merchant Bank career website on www.linkedin.com to apply

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