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At IBM Southern and Central Africa, we strive to lead in the creation, development and manufacture of the industry's most advanced information technologies, including computer systems, software, networking systems, storage devices and microelectronics. And our worldwide network of IBM solutions and services professionals translates these advanced technologie...
Job description
Intern Responsibilities:Build relationships with startups, developers, accelerators/incubators/co-workings paces
Desired Skills and Experience
Job description
Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. In Africa, we’ve been changing the way the continent does business for more than 50 years, and as our company continues to grow, we’re looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers, and make an impact.
IBM will provide a Service Delivery Manager (SDM) who will provide a proactive approach in assisting the client to improve the IT availability by working with the client support teams to attain high levels of system availability and stability. The SDM will assist the client to identify maintenance and support related trends through analysis and review of incidents and to develop proactive improvement plans to reduce the impact.
The Service Delivery Manager provides leadership, management and technical insight/overview to members of the Support team. The Service Delivery Manager is responsible for the overall satisfaction of the the client with all aspects of maintenance and services provided by IBM as defined in the SOW.
The Service Delivery Manager is responsible for communications with the clients management and for creation of monthly performance reports and action plans when performance falls below expected objectives
The Service Delivery Manager will be responsible for:
Desired Skills and Experience
Technical Qualification
5years experience in a Service Delivery Role
Additional Information
Global Compentency Center (TSS)
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