Job Summary
Takealot.com, a leading South African online retailer, is looking for a highly talented CRM Associate to join our team in Cape Town.
We’re a young, dynamic, hyper gro
As a Customer Service Consultant, you will be responsible for:
Customer Handling
Administration
Client Service
REQUIREMENTS
1–2 years call centre experience preferable/ Cust
Who You Are:
You have excellent time management skills
You have outstanding numeracy and problem-solving skills
You have strong written and verbal communication skills
You are passionate a
Main Responsibilities
Opening all emailed cases and escalating to operations if further management required.
Delivering an efficient and professional service for all cases following the correc
Role purpose:
To lead and manage a small team in the provision of a market leading assistance service, providing the best possible service to clients, Underwriters and other external partners. T
What you will be doing:
Are you looking for an opportunity where you will bring your analytical skills to the table and provide recommendations to improve processes? As a Associate Reporting
Learning and Leadership Development (L&LD) Managers manage the operational and fiscal activities of Learning and Leadership Development department. Develop and lead the team. Utilize systems and p
Minimum Qualifications
Grade 12
Full proficiency on Microsoft office: Excel, word, Power point, email
Bilingual, English and Afrikaans(3rd African language beneficial)
Must have experience
YOUR MISSION
Your mission as Operations Manager will be to plan, coordinate, and direct service delivery for one or more of our clients.
The focus of this job is on achieving results that are
Purpose of the Job
To provide administration and general support to the customer service team in order to optimise strategies for customer improvement and for effective business operations
Who Y
Job Advert Summary
Maintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining a
Responsibilities:
Being an ambassador for our brand and offering amazing Customer experience.
Exceed Customer expectations by identifying and providing them with the best possible
Key Responsibilities
Handle all customer enquiries and queries
Customer service and processing data – promptly respond to outbound/inbound calls and consistently uses
Purpose
To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard oper
Role Purpose
The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
Job Responsibilities:
Managing Performance and achievement of team KPIs
Leave/ Absence management ensuring required resourcing is available as per SLA.
Disciplinary & HR related matters
Job Responsibilities
Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
Proactively identify issues and pro
Description
To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collectio
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