Assistant L&D Manager at One&Only Resorts

Job Summary

• As the Assistant Learning & Development Manager, you will support the design, coordination, and delivery of training initiatives that uphold and enhance our ultra-luxury service standards. Working closely with the Learning & Development Manager and department leaders, you will play a key role in ensuring colleagues at all levels are equipped to deliver personalized, high-level service aligned with Kerzner and One&Only brand values.
• This role is highly operational, focusing on the seamless execution of learning programs, supporting colleague development journeys, and fostering a culture of continuous learning across the resort. The position and relevant team members will be based out of HR offices to ensure daily connection and communication.

Responsibilities:

Learning Delivery & Facilitation

• Support the design and deliver engaging training sessions aligned with ultra-luxury hospitality standards, including guest engagement, emotional intelligence, service etiquette, and cultural awareness.
• Facilitate selected training sessions across departments, ensuring consistency in delivery and experience.
• Assist in onboarding new colleagues through structured orientation programs that immerse them in the brand and service culture.

Learning Coordination & Administration

• Coordinate all training logistics including scheduling, venue setup, materials, attendance tracking, and communication.
• Maintain accurate training records and ensure compliance with all mandatory training requirements.
• Support the administration and upkeep of the Learning Management System (LMS), including uploading content, tracking completion, and reporting.

Stakeholder Support & Business Partnering

• Work closely with department heads to understand operational training needs and support the rollout of relevant learning initiatives.
• Assist in the execution of departmental training plans to ensure alignment with business goals.
• Provide on-the-ground support to leaders in reinforcing training through coaching and follow-up.

Learning Programs & Initiatives

• Support the rollout and facilitation of Kerzner core training programs and brand-specific learning initiatives.
• Assist in the coordination of leadership development, high-potential programs, and colleague development journeys.
• Contribute to the delivery and tracking of internal training programs and learning campaigns.

Trainer & Talent Support

• Support the development and engagement of departmental trainers by assisting with training, tracking, and communication.
• Assist in coordinating initiatives such as internships, graduate programs, and other development pipelines.
• Help identify and nurture talent through observation and feedback, in collaboration with the L&D Manager.

Evaluation & Continuous Improvement

• Assist in evaluating training effectiveness through feedback, participation data, and basic reporting.
• Support the continuous improvement of training programs by gathering insights and suggesting enhancements.
• Stay informed of learning trends and tools to support innovation in training delivery.

Culture & Engagement

• Promote a strong learning culture through effective communication, visibility, and engagement initiatives.
• Support internal communication related to learning programs, including newsletters, updates, and campaigns.
• Assist in creating a positive and engaging training environment that reflects the brand’s standards.

Required Qualifications:

• 1–3 years’ experience in hospitality operations or learning & development.
• Exposure to luxury or ultra-luxury hospitality environments preferred.
• Basic experience in training facilitation or coordination is advantageous.
• Strong organisational and administrative skills with attention to detail.
• Confident communication and interpersonal skills with the ability to engage diverse audiences.
• Proficiency in Microsoft Office and familiarity with Learning Management Systems is beneficial.
• Passion for people development and creating exceptional learning experiences.

Key Competencies:

• Strong attention to detail and execution excellence
• Collaborative and supportive mindset
• Effective communication and facilitation skills
• High level of professionalism and adaptability
• Passion for learning, growth, and service excellence