Broker Servicing Consultant - Employee Benefit Technical Specialist at Alexander Forbes

Introduction

Alexander Forbes Human Resources is urgently looking for a Broker Servicing Consultant to ensure the day to day servicing of intermediated Employee Benefits clients and their advisers. Providing product support to the Broker Consulting Team. Identifying opportunities through a determined servicing culture. Taking end to end responsibility for support to the Broker Consulting team as well as direct interactions with Brokers, Corporate clients and members.

Minimum Requirements

• Minimum Grade twelve (12) with Mathematics and Accounting
• Three-year tertiary Qualification in Financial Management or NQF6 in Financial planning would be an added advantage
• Six (6) to Eight (8) years working experience in a financial services background

Responsibilites

Fund Installation - new business Process

• Technically Assist the Broker Consultant with all aspects pertaining to the implementation of a new client.
• Monitor deliverables with Legal Services and Drafting of special rules.
• Monitor that rules are signed by Principal Officer and Trustees and submitted to the FSB.
• Receive and co-ordinate implementation of MANCO Investment Choice from Broker (if applicable)
• Assist the product administrator with reporting on New Business and Fund Installation outcomes through CRM

Section 14 transfer process (Monitoring & Training)

• Advise Brokers on Section 14 requirements
• Provide Brokers with standard FSB Requirements template for member communication.
• Liaise with Brokers and or Tranferer/ee regarding FSB queries from the Section 14 Admin Team
• Liaise with brokers and or Transferer/ee to get required outstanding information for Section 14 transfers
• Checking all section 14 applications from brokers/ transferor funds before submitting to Section 14 Admin Team for submission to FSB
• Provide Monthly Reports of incoming and outgoing assets

Support broker portfolios

• Assist the Broker Consultants Technically on New business quotes
• Implement and maintain process on internal risk benefit quotations
• Monitor Broker queries and implement mitigating processes where appropriate
• Monitor Client queries implement mitigating processes where appropriate
• Report on New Business and retention targets for the product
• Manage and maintain key team relationships
• Build trust
• Attend Internal meetings and other broker or client engagement sessions to provide technical and product support