Community Manager at Cookpad

Requirements
As a Community Manager for Cookpad in South Africa, your role will be to build a user community that people who like cooking want to be a part of. Your tasks and responsibilities include:

• Designing the scheme and rules of the community
• Managing community building activities such as recipe contests and events
• Coordinating and posting social contents across channels
• Managing user-generated contents applying "User-First" mindset
• Using “Build-Measure-Learn” approach in community retention activities
• Responding promptly to user feedback and solving user problems
• Working closely with the regional leader and the product team acting as the bridge between users and product

We are looking for people with drive, desire and the know-how to get one step ahead of the need. This role will be perfect for you if you:

• are passionate about Cookpad’s mission to make everyday cooking fun, and growing the Cookpad community in South Africa
• are interested in how cooking can have a profound impact on the everyday lives of billions of people around the globe and on the planet
• hold a Bachelor degree and have strong work experience (would be better if related to digital service)
• have strong listening and communication skills with the ability to build and maintain good rapport with users through writing and handle situations with confidence, tact and resourcefulness
• have good independent problem solving capability
• are a self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment and under extreme uncertainty, while maintaining a positive, proactive and energetic approach; are highly organized and able to multitask
• have editorial skills, including copywriting and proofreading
• have good sense/skills of data analysis
• have working knowledge of online working tools; can master new online tools quickly
• have a strong understanding of digital marketing; having good execution knowledge of relevant marketing tools will be a plus e.g. social media analytics tools and Search Engine Optimization (SEO)
• have previous work experience in an international team environment
• would be better if you have graphic design skills/experience