Customer Benefits Administrator- Head Office at Dis-Chem Pharmacies

Dis-Chem Pharmacies’ in Midrand has an opportunity available for a Customer Benefits Administrator to join the team. The main purpose of this role will be to administrate processes of the Benefits Programme and in addition collate and consolidate all information for reporting purposes.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Proof of Vaccination Certificate
• Minimum of 2 years’ administration experience

Advantage

• Diploma in Business Administration, Customer Service or Relevant

Job Specification…

• Oversee all benefit reporting and administration for a specified region.
• Maintain accurate data capturing and completion of documentation pertaining to customer service.
• Accurately process transactions on the CRM systems as well as capturing and reporting.
• Review and communicate card balances, card reports and/ or statements for customers when necessary.
• Arrange the returns for refund/ exchange of the product, with stores.
• Assist with quality assurance queries, escalating and following up to ensure customers received feedback accordingly.
• Assist customers with any queries and escalate queries where applicable.
• Respond to written or email enquiries on various platforms.
• Ensure effective internal and external communication with all relevant stakeholders.

Competencies

Essential:

• Customer service focused
• Attention to detail
• Time management
• Excellent organizing skills
• Ability to work under pressure
• Deadline driven