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Channel VAS is the premium Fintech provider of Mobile Financial, Airtime Credit & Airtime Advance Services for Mobile Operators, covering a wide range of offerings, from Digital Banking to Advertising, Content and Marketing solutions, all through Big Data and cutting edge proprietary analytics tools. Having provided loans to over 550 million people by...
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Description
Channel VAS, the global Fintech leader, is looking for creative individuals that want to join our journey to redefine the Fintech world as we know it, through mobile devices. Could this be you? Join a team creating amazing products and services that are currently delivered to over 500 million consumers through over 40 telco and finance partners in more than 30 countries.
If being a part of the world’s #1 company in mobile Fintech sounds cool to you, if you find the fields of Big Data, Analytics, Technology and Finance fascinating, then join our team of 200 likeminded individuals, that assist in evolving our technology, products, and services every day.
With unceasing growth in mind, we meticulously look for talented professionals in various positions. Professionals that will provide excellent and steer accessible financial services to most people possible at any chance.
We welcome you to share our vision to lead the global economic and social development, with financial inclusion for all, through mobile value-added services. Join us as we adapt to our new reality, during and after the pandemic and as we keep performing and offering the same level of extraordinary Fintech solutions and turning challenges into opportunities.
As a Customer Engagement Manager you will be responsible for developing customer relationships within a large customer and cross-selling the Channel VAS portfolio into the same account.
What you will do
Grow lending and fee revenues by developing new and existing Fintech client relationships
Work with cross-functional business partners (risk management, operations, compliance, and treasury services) to execute on new and existing client opportunities
Meet or exceed annual budget. Maximize portfolio profitability through appropriate pricing and cross-selling of products and services
Work with risk management / credit administration partner(s) to complete financial analysis and the underwriting and closing of new opportunities
Develop a strong referral / COI network
Negotiate terms of client contracts and master services agreements for select product set
Work with risk management teammates to monitor client financial status and compliance, ensure proper risk ratings and early identification of any potential problems
Support Channel VAS' strong relationship culture through on-going customer contact, call reports, quality customer service and superior product knowledge
Regularly & efficiently, communicate successes and challenges to direct Manager
Ability to develop and maintain strong relationships with decision makers at targeted companies and clients
Ensure accurate business performance reporting, data quality, KPIs on a daily, weekly and monthly basis
Implement strategies and targeted actions that increase customer base, drive sales and KPIs
Ensure optimal cash flow and invoices and collections done on time
Travel and meet senior account stakeholders from time to time
Build, analyze and share market and customer reports
Support and enhance a company customer centric culture at regional level
Share customer knowledge and insights through an effective information flow
What you will bring
10 years of Mobile Financial Services, Consumer/SMME lending, Fintech Company and/or new Fintech client origination experience. Preferably, with experience in Sub Saharan Africa and select national Fintech markets
Bachelor’s degree preferably in Finance, Business or Economics. MBA preferred
Sound credit judgment
Proficiency with PC software including Microsoft Excel
Excellent organizational skills
Proven ability to work across cross-functional teams
Proven track record in customer development and retention and working with all levels of senior management.
Mastery of financial and accounting concepts to facilitate the creation or review of in-depth financial models, credit approval packages involved in underwriting transactions (lending and non-lending credit exposure)
Strong Mobile Financial Services experience
Experience negotiating complex agreements
Your key attributes
Strong oral, written and interpersonal relationship management skills
Strong organizational and leadership skills with proven ability to multi-task and meet deadlines
Strong understanding of Risk, Compliance and Portfolio Management
Benefits
Collaborative culture
Challenging work environment
Company phone and laptop
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