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  • Posted: Sep 20, 2021
    Deadline: Not specified
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    Channel VAS is the premium Fintech provider of Mobile Financial, Airtime Credit & Airtime Advance Services for Mobile Operators, covering a wide range of offerings, from Digital Banking to Advertising, Content and Marketing solutions, all through Big Data and cutting edge proprietary analytics tools. Having provided loans to over 550 million people by...
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    Customer Engagement Manager, Fintech

    Description

    Channel VAS, the global Fintech leader, is looking for creative individuals that want to join our journey to redefine the Fintech world as we know it, through mobile devices. Could this be you? Join a team creating amazing products and services that are currently delivered to over 500 million consumers through over 40 telco and finance partners in more than 30 countries.

    If being a part of the world’s #1 company in mobile Fintech sounds cool to you, if you find the fields of Big Data, Analytics, Technology and Finance fascinating, then join our team of 200 likeminded individuals, that assist in evolving our technology, products, and services every day.

    With unceasing growth in mind, we meticulously look for talented professionals in various positions. Professionals that will provide excellent and steer accessible financial services to most people possible at any chance.

    We welcome you to share our vision to lead the global economic and social development, with financial inclusion for all, through mobile value-added services. Join us as we adapt to our new reality, during and after the pandemic and as we keep performing and offering the same level of extraordinary Fintech solutions and turning challenges into opportunities.

    As a Customer Engagement Manager you will be responsible for developing customer relationships within a large customer and cross-selling the Channel VAS portfolio into the same account.

    What you will do

    • Grow lending and fee revenues by developing new and existing Fintech client relationships

    • Work with cross-functional business partners (risk management, operations, compliance, and treasury services) to execute on new and existing client opportunities

    • Meet or exceed annual budget. Maximize portfolio profitability through appropriate pricing and cross-selling of products and services

    • Work with risk management / credit administration partner(s) to complete financial analysis and the underwriting and closing of new opportunities

    • Develop a strong referral / COI network

    • Negotiate terms of client contracts and master services agreements for select product set

    • Work with risk management teammates to monitor client financial status and compliance, ensure proper risk ratings and early identification of any potential problems

    • Support Channel VAS' strong relationship culture through on-going customer contact, call reports, quality customer service and superior product knowledge

    • Regularly & efficiently, communicate successes and challenges to direct Manager

    • Ability to develop and maintain strong relationships with decision makers at targeted companies and clients

    • Ensure accurate business performance reporting, data quality, KPIs on a daily, weekly and monthly basis

    • Implement strategies and targeted actions that increase customer base, drive sales and KPIs

    • Ensure optimal cash flow and invoices and collections done on time

    • Travel and meet senior account stakeholders from time to time

    • Build, analyze and share market and customer reports

    • Support and enhance a company customer centric culture at regional level

    • Share customer knowledge and insights through an effective information flow

    What you will bring

    • 10 years of Mobile Financial Services, Consumer/SMME lending, Fintech Company and/or new Fintech client origination experience. Preferably, with experience in Sub Saharan Africa and select national Fintech markets

    • Bachelor’s degree preferably in Finance, Business or Economics. MBA preferred

    • Sound credit judgment

    • Proficiency with PC software including Microsoft Excel

    • Excellent organizational skills

    • Proven ability to work across cross-functional teams

    • Proven track record in customer development and retention and working with all levels of senior management.

    • Mastery of financial and accounting concepts to facilitate the creation or review of in-depth financial models, credit approval packages involved in underwriting transactions (lending and non-lending credit exposure)

    • Strong Mobile Financial Services experience

    • Experience negotiating complex agreements

    Your key attributes

    • Strong oral, written and interpersonal relationship management skills

    • Strong organizational and leadership skills with proven ability to multi-task and meet deadlines

    • Strong understanding of Risk, Compliance and Portfolio Management

    Benefits

    • Collaborative culture

    • Challenging work environment

    • Company phone and laptop

    Method of Application

    Interested and qualified? Go to Channel VAS on apply.workable.com to apply

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