Desktop Support Technician at Electrum

You will join our growing technical operations team and assist in the transformation of the Electrum office into a first-class technology company. Your role would be to drive this vision. We love technology and innovation and we strive to be the best at what we do while having fun, doing it.

You’ll provide full-stack desktop support to our offices; including devices and applications for our in-office and our work-from-home Electrolytes by:

• Keeping our computer systems running smoothly and ensuring our people get the maximum benefit from them
• Installing and configuring computer hardware, operating systems and applications
• Talking to staff and customers through a series of actions, either face-to-face or over the phone, to help set up systems and resolve issues
• Troubleshooting system and network problems, diagnosing and solving hardware and software faults
• Replacing parts when required, replenishing consumables and maintaining an inventory
• Providing support, including processing documentation and relevant reporting
• Setting up new accounts and profiles and helping with password issues
• Prioritising and managing our open cases

Requirements

• 2 - 3 years of experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
• Hands-on experience with Mac OS/Linux environments.
• Hands-on experience working with:

1. MacBooks and general hardware.
2. Network security.
3. Anti-virus programs.

• Experience being the custodian for internal IT support.
• Experience working with customers in a customer support role that includes:

1. Remote troubleshooting to customers.
2. Working within with SLAs.

Increase your chances by having:

• A BSc in Computer Science/Information Systems or BTech/MTech in Information technology.
• Accredited IT course that addresses Linux (e.g. A+), networking, programming or any course relevant to the role.
• Experience working with servers.
• Passion for tech and the ability to brainstorm and implement innovative/creative solutions.