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  • Posted: May 9, 2022
    Deadline: Not specified
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  • Electrum works with great organisations to find a better way to transact. Major retailers, banks, and MNOs rely on our cloud-based transaction hub to process consumer transactions, including for purchasing digital goods and services, initiating money transfers, and accepting alternative payments. Our back-office tools fulfil the reconciliation and settlement...
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    Content Writer

    Daily execution and duties include but are not limited to:

    • Researching, writing, editing, storing, distributing, analysing, reporting, measuring, optimising and maintaining marketing content such as blogs, social posts, newsletters, thought leadership papers, infographics, videos, case studies, web pages, etc.
    • Ensuring tone of voice and brand standards are met by developing and maintaining content guidelines including a keyword library, SEO best practice and website mappings
    • Managing editorial and content calendars
    • Managing the content budget
    • Analysing, reporting and optimising existing content pieces
    • Monitoring modern marketing and social media trends and best practices
    • Conducting market research and monitoring industry trends and behaviours
    • Collaborating with agencies, as relevant

    Requirements

    You are Electrum’s ideal candidate if you:

    • Have a Bachelor’s degree in communications, English, linguistics, marketing or business
    • Have five years experience in researching, writing and editing copy
    • Have a technical aptitude, B2B experience and some knowledge of the retail and banking industries
    • Are capable of turning technical concepts into easily understood content
    • Have a strong attention to detail and problem-solving skills
    • Are a highly motivated, independent self-starter
    • Are familiar with the latest marketing innovations
    • Enjoy telling stories through a variety of media
    • Experience with content management systems, marketing analytics tools and other martech solutions
    • Familiarity with SEO and keyword research best practices
    • Understanding of social media tools
    • Our customers include some of South Africa’s largest retailers and banks so strong evidence of your technical aptitude and business to business experience will elevate your chances

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    Delivery Manager

    The Role:

    A delivery manager within Electrum’s professional services team is the key point of contact for major customers (large banks and retailers) and plays a critical role in managing on-going relationships. The ability to manage customers, control complex projects involving multiple parties, and build strong relationships are essential for this role.

    Your Responsibilities

    As a delivery manager your responsibilities will be too

    • Co-ordinate full lifecycle software and customer implementation projects.
    • Ensure that projects are delivered on time, within scope, within budget and of good quality
    • Build strong relationships with customers and third party providers as well as internally with sales and engineering teams
    • Guide the team to ensure the delivery plan is met
    • Facilitate and run project meetings such as status updates and retrospectives
    • Maintain and improve project process
    • Be a customer advocate within Electrum
    • Grow your industry knowledge
    • Contribute to the on-going growth and success of Electrum

    Requirements:

    • Relevant degree or the equivalent in working experience
    • 5+ years experience as a project manager or delivery manager on software projects at least some of which is in a formal or corporate environment
    • Background in tech/information technology industry
    • A track record of successful delivery working across multiple teams, on multiple products in a fast paced, market driven environment
    • Excellent communication and relationship management skills

    Increase your odds by having:

    • Prince 2, PMP or Agile training will be advantageous
    • Financial Services/ Payment /Fintech industry experience

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    Desktop Support Technician

    You will join our growing technical operations team and assist in the transformation of the Electrum office into a first-class technology company. Your role would be to drive this vision. We love technology and innovation and we strive to be the best at what we do while having fun, doing it.

    You’ll provide full-stack desktop support to our offices; including devices and applications for our in-office and our work-from-home Electrolytes by:

    • Keeping our computer systems running smoothly and ensuring our people get the maximum benefit from them
    • Installing and configuring computer hardware, operating systems and applications
    • Talking to staff and customers through a series of actions, either face-to-face or over the phone, to help set up systems and resolve issues
    • Troubleshooting system and network problems, diagnosing and solving hardware and software faults
    • Replacing parts when required, replenishing consumables and maintaining an inventory
    • Providing support, including processing documentation and relevant reporting
    • Setting up new accounts and profiles and helping with password issues
    • Prioritising and managing our open cases

    Requirements

    • 2 - 3 years of experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
    • Hands-on experience with Mac OS/Linux environments.
    • Hands-on experience working with:
    1. MacBooks and general hardware.
    2. Network security.
    3. Anti-virus programs.
    • Experience being the custodian for internal IT support.
    • Experience working with customers in a customer support role that includes:
    1. Remote troubleshooting to customers.
    2. Working within with SLAs.

    Increase your chances by having:

    • A BSc in Computer Science/Information Systems or BTech/MTech in Information technology.
    • Accredited IT course that addresses Linux (e.g. A+), networking, programming or any course relevant to the role.
    • Experience working with servers.
    • Passion for tech and the ability to brainstorm and implement innovative/creative solutions.

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    Enterprise Account Executive

    The Opportunity

    In this role, you will navigate complex B2B sales cycles within the financial services landscape to strategically grow our Value-Added Services and Payments business at tier one banks, retailers and mobile network operators. Your responsibility will lie in building new revenue streams through targeted new logo acquisitions, as well as expanding existing enterprise accounts. You will be based in Cape Town working within our growing Sales and Marketing team, with networking and travel opportunities both locally and internationally. Electrum has aggressive long-term aspirations and backs this with training and mentorship to grow effective teams, setting the stage for some great opportunities.

    What you’ll do

    • Build and close a sales pipeline by understanding your prospect’s business needs and Electrum’s product fit, while navigating the complexities of the enterprise buying and sales process.
    • Identify challenges and opportunities prospects are facing and that can be solved with our products and solutions.
    • Work with the sales development representative to research addressable markets and identify new sales opportunities by understanding market size, key target characteristics, persona pain points and product propositions
    • Work with the pre-sales team to help articulate and close the technical sale
    • Sales management, including negotiating contracts and agreements, pipeline and database health, etc.
    • Work with relationship managers to create account plans for the short, medium and long term cross-sell and upsell of products that expands Electrum’s partnership with customers offering additional value for both parties
    • Work with the product team to define development opportunities for new products aligned to our core solutions
    • Work with marketing to identify outbound campaigns, develop collateral, blogs, case studies, etc. that will help advance sales and generate inbound leads.
    • Contribute to the sales tools that will help you through the buying and sales process, such as buyer journey mapping, personas, use cases, demos and business cases, etc
    • Communicate month, quarter, annual and longer term objectives with Electrum’s internal team and external clients

    What you can bring to Electrum

    • Three to five years enterprise sales experience
    • Proven track record of closing complex deals in a technical field
    • Experience selling to enterprise clients
    • Ability to befriend and influence key players through active listening, empathy, integrity and diplomacy
    • Ability to position technical solutions in a business context
    • Ability to navigate complex sales cycles
    • Proven negotiation experience
    • Experience in the Payment’s industry advantageous
    • An understanding of business practices preferably backed by a relevant university degree
    • Great communication and presentation skills
    • Collaboration with internal and external stakeholders
    • Going the extra mile for your customers while balancing the interests of Electrum
    • Self-motivated

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    Fintech Product Manager

    About the Role

    Do you have a background in technology, mathematics or science and want to make the move into the world of fintech? We are looking for a candidate to join our product management team and to work closely with our customers and our Engineering teams to define and deliver the roadmap for one of our product lines.

    You'll have the opportunity to be exposed to a wide range of the functions within Electrum - from Business Development, to Sales & Marketing, Engineering and Technical Operations - and, most importantly, to work directly with our customers.

    Requirements

    • Bachelor's Degree in Science, Engineering, Economics, or Finance, or the equivalent in working experience.
    • Minimum 4 years experience in the fields of technology, mathematics or science
    • Excellent verbal and written communication skills
    • Curious about technology and its application to payments and transaction processing.

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    Receptionist and Office Manager

    The Role

    We are looking for an Office Manager to efficiently manage the day-to-day operations of the Electrum office space. As an Office Manager, you will be the first point of contact for all employees and visitors to the Electrum office - which would require excellent communication skills and a welcoming attitude. A typical day in this role would include planning and tracking office projects from start to finish, communicating with key stakeholders around the progress of the project, as well as placing orders for office necessities and maintaining the general upkeep of the office space.

    As an Office Manager, you will closely manage a team of 2 Office Coordinators to ensure that the office is being well maintained and running efficiently. Since you will be working closely with the People Operations team, this Office Manager role will provide you with the unique opportunity to get involved in initiatives that will improve employee engagement and wellness. This will set you up for a career in project management or human resources management.

    Your Responsibilities:

    • Receptionist duties
    • Greet and welcome guests
    • Ensuring that the office environment is presentable
    • Supervising office coordinators to maintain the cleanliness of the office environment
    • The organisation of company events
    • Vendor and supplier management
    • Managing office repairs and maintenance
    • Ordering office supplies and consumables
    • Adhering to the finance purchasing process
    • Preparation and formatting of proposals and other relevant documentation
    • Managing travel arrangements and accommodation bookings
    • Assisting People Operations with onboarding and events
    • Other ad hoc duties as may be required

    Requirements

    • Diploma or Degree in Office Administration/Business Admin or equivalent
    • At least 3-5 years experience in an office administration role
    • Ability to work on multiple tasks simultaneously
    • Proficient in Microsoft Office/Google Suite and macOS
    • Outgoing personality
    • Strong administrative skills and an eye for detail
    • Excellent communication and relationship management skills
    • Ability to take initiative and work independently

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    Senior Business Analyst

    The Role:

    • Working with the customer to understand and document requirements (requirements elicitation and specification)
    • Working with technical leads to understand API integrations (message flows, error handling and field mappings)
    • Create test pack to be executed by development team
    • Verify test results and ensuring customer requirements are satisfied
    • Communicate and collaborate with all internal and external stakeholders
    • Writing traditional requirements documents for customers as well as user stories for dev teams
    • People management

    You will report directly to the head of professional services and work closely with our customers and development teams. This role is a great opportunity for a Business Analyst to join a high-growth tech company, and grow with our business. You will have the opportunity to gain deep domain expertise in the rapidly developing payments industry and play a key role in mission-critical projects at some of South Africa’s largest corporates.

    Requirements

    • 6+ years experience as a business analyst or similar role
    • A university degree
    • Strong analytical thinking
    • Experience in working with API specifications and integrations
    • Excellent communication skills (written and verbal)
    • Team player
    • Attention to detail
    • Self-managing

    Increase your odds by having:

    • A BA certification
    • Experience in the payments space
    • Experience working in agile development teams
    • People management experiencee

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    Software Developer - Java - Intermediate

    A typical day on the job

    • Cruise to work (or perhaps wake up early for a hike with some coworkers)
    • Have some morning chats over some barista quality coffee
    • Check in with your team: help out by doing some coaching but also and get some mentorship
    • Meet with a customer to workshop their requirements
    • Write up some technical analysis to give to a junior developer to implement
    • Grab lunch and catch up with the rest of the company in the rec room
    • Squeeze in a game of table tennis
    • Write some amazing code
    • Grab another coffee
    • Test your code with a customers team
    • Maybe grab a drink with some team members after work
    • See your solution go live at the end of the day (and test it again when you go to the grocery store and purchase the product you helped enable at one of our customers

    Requirements

    • 3 years experience in software development
    • Be strong with Java: Our backend systems are built on this. They are high performance systems that really require you to know what you’re doing in Java.
    • A university degree

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    Software Developer - Senior / Architect

    What you'll do

    • Work as a Senior Developer / Architect at Electrum
    • Be heavily involved in the architecture, design and development of Electrum’s payments software solutions
    • Mentor and provide technical leadership to the entire Engineering organisation
    • Play a visionary role in designing blueprints for solutions in the payments landscape
    • Work in a technically challenging environment where the solutions you build require 99.99% uptime

    Requirements

    • At least 5 years experience in software development
    • At least 2 years experience in the payments industry
    • Be strong with Java
    • A university degree

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    Talent Acquisition Specialist

    The role

    We are looking for a people-centered and results-driven internal recruiter to help attract the top talent for our non-technical roles. As an Internal Recruiter you will be responsible for the full recruitment cycle, which includes: Liaising with hiring managers on their hiring needs, drafting and posting adverts, and managing Workable (the recruitment toolkit). In addition to this, you will proactively identify and source prospects, screen and evaluate candidates, set up interviews, and manage the job offer process with selected candidates. In some instances, you will also have to manage the salary negotiations process with input from relevant team members.

    As much as this role is office-based, you will also have an opportunity to get involved in our exciting graduate and intern recruitment process which will take you to different universities to represent Electrum at career fairs and exhibitions. A key aspect of this role is that you will handle all non-technical internal stakeholders and build strong relationships with hiring managers as you train them on our hiring process, update them on progress in their roles, and guide them on their hiring plans, job specifications, and candidate evaluation - all while providing high-quality customer service.

    As an Internal Recruiter, you will be working within the People Operations Team while providing recruitment expertise to the non-technical departments including Professional Services, Sales and Marketing, and Product Teams. As well as managing the full recruitment cycle, you will also have the opportunity to manage the administrative processes that align with the Talent Management function. This includes assisting with training and development initiatives around recruitment processes, setting up performance reviews, and preparing for calibration sessions once performance reviews have been completed. This role will set you up for a career in Talent Management as you will have the opportunity to work closely with the Talent Management Specialist on all of our talent initiatives.

    The Role and Responsibilities:

    • Develop and update job descriptions and job specifications
    • Work with the marketing team to prepare recruitment materials and post jobs to appropriate job boards/newspapers/colleges etc
    • Source and recruit candidates
    • Screen candidate's resumes and job applications
    • Onboard new employees in order to become fully integrated
    • Monitor and apply HR recruiting best practices
    • Act as a point of contact and build influential candidate relationships during the selection process
    • Promote the company’s reputation as the “best place to work”
    • Recruitment administration

    Requirements

    • University degree/Diploma
    • 2- 4 years IT recruitment experience (strong IT knowledge is essential)
    • Proven track record of achieving monthly recruitment targets
    • Excellent communication and interpersonal skills
    • Excellent organisational and time management skills
    • Be comfortable with working and making decisions independently
    • Working knowledge of applicant tracking systems
    • Able to manage a wide range of relationships with a variety of stakeholders
    • Proficient in Microsoft Office and Google Suite
    • Working knowledge of interview techniques and applicant screening methods
    • Understanding of various employment laws and regulations
    • Familiar with a wide variety of sourcing avenues

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    Business Analyst (Payments)

    The Role:

    • Working with the customer to understand and document requirements (requirements elicitation and specification)
    • Working with technical leads to understand API integrations (message flows, error handling and field mappings)
    • Create test pack to be executed by development team
    • Verify test results and ensuring customer requirements are satisfied
    • Communicate and collaborate with all internal and external stakeholders
    • Writing traditional requirements documents for customers as well as user stories for dev teams

    You will report directly to the head of professional services and work closely with our customers and development teams. This role is a great opportunity for a Business Analyst to join a high-growth tech company, and grow with our business. You will have the opportunity to gain deep domain expertise in the rapidly developing payments industry and play a key role in mission-critical projects at some of South Africa’s largest corporates.

    Requirements

    What you’ll need:

    • 3+ years experience as a business analyst or similar role
    • A university degree
    • Strong analytical thinking
    • Experience in working with API specifications and integrations
    • Excellent communication skills (written and verbal)
    • Team player
    • Attention to detail
    • Self-managing

    Increase your odds by having:

    • A BA certification
    • Experience in the payments space
    • Experience working in agile development teams

    Method of Application

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