ETD Practitioner - Mining at Tshipi E Ntle Manganese Mining

PURPOSE OF THE JOB

Manages the relationship with the outsourced technical training service provider. Monitors the outsourced training content and manages the training schedule to ensure alignment with operational requirements. Manages and facilitates the on-boarding programme.
To plan, develop and deliver training interventions on Mining discipline.

KEY PERFORMANCE AREAS

• Internal Business Process Perspective

Training Co-ordination:

• Manages the relationship with the outsourced technical training service provider.
• Monitors quality of the outsourced training content and technical training schedule to ensure alignment with operational requirements.
• Manages, plans and facilitates the on-boarding programme.
• Compiles and submits reports (including the Workforce Skills Plan).
• Manages and monitors training information and ensures that training information is updated and accessible.
• Sources and manages training providers and other suppliers as required to support training requirements.
• People Perspective

Personal Development:

• Manages own performance in terms of agreed KPIs.
• Identifies gaps in own development and works to master skills and competencies within own role to ensure personal development and performance.

Contribution to team:

• Contributes to the attainment of team and organisational goals by demonstrating team commitment and collaboration.
• Values and respects team members and others within the organisation.
• Demonstrates inclusivity and values diversity.
• Shares knowledge and best practice that will benefit the team.
• Customer Perspective

Internal Customer relationship management:

• Manages customer expectations and requirements to deliver effective and efficient Training services to the business in line with company values and standards.
• Takes ownership of customer complaints and uses technical knowledge and insight to resolve issues and problems accurately and timeously.
• Drives customer satisfaction through the provision of Training services and advice.

Builds and maintains key customer relationships including:

• Human Resources team;
• Mine Management;
• Employees and contractor.
• Drives customer centricity and service levels of the organisation through the delivery of Training service excellence.

Stakeholder engagement and management:

• Negotiate with internal and external stakeholders to promote the business and service objectives of the company.
• Ensures that the needs of organisational stakeholders are prioritised and managed including:
• Colleagues, contractors and employees;
• Suppliers;
• Outsourced training service provider.

Works with management and employees to discuss issues, coordinate activities, or resolve problems.

MINIMUM QUALIFICATIONS REQUIRED

• Grade 12 or NQF level 4 equivalent
• OD ETDP Level 4
• Blasting Certificate
• Assessor qualification
• Moderator qualification
• Computer literate

PREFERRED QUALIFICATION

• OD ETDP Level 5 or National Diploma in HRM/HRD

MINIMUM EXPERIENCE AND KNOWLEDGE REQUIRED

• 3 years’ experience as an artisan
• 2 Years’ relevant training experience within the engineering discipline

Facilitation skills

• Mentoring and coaching
• Knowledge of relevant legislation
• Planning, organizing and coordination skills
• Ability to work without Supervision

ATTRIBUTES

• People focused & embraces diversity
• Assertive
• Drive and enthusiasm
• Resilient
• Independent worker

COMPETENCIES

• Advanced communication skills, both written and oral
• Operate multi-media equipment
• Good presentation skills
• Strong administrative skills
• Coaching and mentoring skills