Jr Business Analyst at Michael Page

Job Description
The Jr Business Analyst will be responsible for the following:

Key Responsibilities

• Assist in gathering, documenting, and analysing client requirements  Work with internal teams to map and design workflows, processes, and system use cases
• Support the configuration and rollout of workflow-based solutions across platforms
• Translate business needs into functional specifications for development teams
• Participate in solution testing, validation, and quality assurance processes
• Assist in identifying process inefficiencies and recommending improvements
• Maintain clear documentation of workflows, processes, and system configurations
• Engage and train customers around the implementation of the solutions

Key Areas of Exposure

• Workflow automation and digitisation
• Asset verification and operational auditing
• Mobile and field-based workforce solutions
• Vehicle and Body Worn Cameras
• Mission Critical Push to Talk
• Mobile Device Management
• Integration of systems and data flows
• Process optimisation within government and enterprise environments

Minimum Requirements

Bachelor's degree in one of the following:

• BCom Business Management
• BCom Information Systems
• Computer Science
• Industrial Engineering
• Business Analytics or similar
• 1-3 years working experience (internship or practical exposure advantageous)
• Strong analytical and problem-solving skills
• Ability to structure and document processes clearly
• Good communication skills (written and verbal)
• High attention to detail and willingness to learn

Advantageous

• Exposure to workflow tools, low-code/no-code platforms, or process mapping tools
• Basic understanding of APIs, integrations, or system architecture
• Experience working with clients or in a consulting-type environment
• Familiarity with CRM, ticketing systems, or project tools (e.g., Zoho etc.)