Manager: Academic Support - (1702) at University of Western Cape

The successful candidate will be responsible for the following key responsibility areas:

• Managing and implementing peer centered group and individual academic support programmes;
• Ensuring alignment of all academic support programmes with the CSSS, SDS and UWC vision and mission;
• Developing a range of relevant, innovative learning support material to facilitate student success;
• Undertaking relevant research to stay current and relevant within the student affairs profession and higher education context;
• Ensuring efficiency in the application of quality assurance systems;
• Enhancing student engagement activities for academic success;
• Ability to offer excellence professional development opportunities through annual internships;
• Ability to manage team roles and dynamics towards alignment of functions and objectives of the department;
• Compile and submit semester and annual reports on content, process and statistics of the Service;
• Collaborating with internal and external stakeholders to enhance service offerings;
• Understanding and skills in psychometric assessments;
• Manage staff performance in alignment with university policies
• Conduct benchmarking exercises to stay current and align best practices
• Provide regular, ongoing progress reports for the Office, as well as produce relevant written operational and evaluation reports
• Oversee monitoring and evaluation of relevant projects and programmes

Minimum Requirements:

• A Master's degree in a relevant field or NQF equivalent
• A minimum of five (5) years' relevant experience, inclusive of people and project management
• Relevant experience managing academic/learning programmes
• Experience working with digital and predictive programmes
• Experience in design of learning programmes
• An understanding of relevant theories pertaining to student academic outcomes
• Experience in coordination and facilitation
• Competency in research
• Experience in individual coaching
• Ability to manage a budget

Required Competencies:

• Strong leadership skiils
• Collaboration skills
• Excellent interpersonal skills
• Agiity
• Ability to work under pressure
• Excellent work ethic
• Excellent communication skills (both written and verbal)
• Effective administration and record keeping
• Ability to take initiative