Ops Manager: Vetting, Screening & Conflict of interest at The South African Revenue Service (SARS)

Job Purpose

• To manage internal operations and resources within the Integrity Compliance area to ensure that effective service delivery is aligned to strategic objectives of the division and SARS.

Education and Experience

• Relevant Bachelor Degree/Advanced Diploma (NQF 7) AND 5 years' experience in a similar environment, of which 1 year at a Supervisory level.

Minimum Qualification & Experience Required

• Senior Certificate (NQF) AND  10 years related experience, of which 1 year at a Supervisory level.

Minimum Functional Requirements

• Advanced degree or certificates/accreditations in any of the following areas would be beneficial: Philosophy, Psychology, Industrial Psychology, Law, Risk Management, Compliance Audit, Integrity or Ethics.

                                                             Or

Relevant 3-year degree (Social Sciences, Philosophy, Psychology, Industrial Psychology, or Law).

Job Outputs:

Process

• Compile standard reports on all assurance and compliance interventions conducted.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Prioritise and allocate work and manage related processes to achieve pre-defined objectives within quality standards and ensure team cooperation.
• Identify team priorities, schedule activities & allocate and explain the context of tasks within established limits to control day-to-day objectives.
• Use practical and applied knowledge and judgement to arrive at decisions.
• Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Analyse and interpret team results and make changes in order to continuously improve and optimise performance.

Governance

• Implement and use governance & compliance procedure & processes effectively to identify and manage risks to expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
• Ensuring the team ‘s adherence to specified policies, standards & procedures to prevent & reduce wastage on finances.

People

• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.
• Continuously assess team performance, provide timely and clear feedback on pre-defined work objectives, and provide training where appropriate.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.

Finance

• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.

Client

• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunities for feedback & exceptional service.
• Develop and implement processes which build client service delivery excellence and which encourage others to provide exceptional service.

Behavioural competencies

• Trust
• Respect
• Honesty and Integrity
• Problem Solving and Analysis
• Fairness and Transparency
• Analytical Thinking,
• Accountability
• Conceptual Ability
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability

Technical competencies

• Functional Policies and Procedure
• Reporting
• Business Knowledge
• Efficiency Improvement
• Governance, Ethics and Values
• Risk and Compliance
• Vetting

Compliance Competency

• Security Clearance: GOC Confidential