People Services Transformation Lead at Shoprite Group of Companies

Job Objectives
Strategic Leadership and Change Management

• Drive strategic simplification initiatives within the People Services Team as a key enabler to elevate employee experience.
• Identify opportunities to simplify processes and reduce complexity.
• Lead and manage large-scale HR transformation projects within the People Team to improve the delivery of services to employees.
• Foster a culture of continuous improvement, innovation, and customer focus.

Process Improvement and Technology Integration

• Lead process improvement initiatives to streamline operations and reduce inefficiencies.
• Collaborate with cross-functional teams to enhance overall operational efficiency.
• Develop, implement, and monitor Service Level Agreements (SLAs) and key performance metrics to measure and enhance the employee experience.
• Elevate the service mindset of the People Services Team through coaching, mentoring, and development programs.
• Assess potential risks associated with transformation initiatives and develop mitigation strategies to minimise disruption to the organisation.
• Implement technology solutions to support the function's digital transformation strategy and sustainability goals.
• Stay current with HR regulations and best practices to ensure that transformation initiatives comply with all applicable laws and guidelines.

Stakeholder Collaboration

• Collaborate closely with senior leadership and cross-functional teams to align People Team transformation initiatives with functional goals.
• Facilitate regular meetings and workshops with stakeholders to discuss transformation goals, gather feedback, and ensure alignment with overall business objectives.

Reporting and Communication

• Utilise HR analytics to gather insights on employee engagement, performance metrics, and workforce trends, enabling data-driven decisions to guide transformation initiatives.
• Provide regular updates and reports to senior leadership on the progress and impact of People Services Team transformation initiatives.
• Communicate the vision and benefits of People Services Transformation function to all stakeholders.
• Establish metrics to assess the effectiveness of transformation efforts and adjust as necessary based on data analysis.

Qualifications

• Degree in Human Resources, Business Administration, Information Technology or related field– (essential). 

Experience

• +6 years of progressive experience in Human Resources, with at least 5 years of in-house experience creating and/or supporting Group People Experience programmes and initiatives that support the focus and elevation of a Group People Experience strategy – (essential).
• A track record of successful People Experience transformation - taking ownership of projects through completion, and seeking opportunities to identify, expand and lead new initiatives – (essential).
• Proven experience in driving system, automation and strategic transformation projects within an HR environment – (desired).
• Experience in leveraging data analytics and technology for decision-making – (desired).