Runner at Belmond Mount Nelson Hotel

Description

Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience.

This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a runner to join the Food & Beverage team.

• Deliver food orders from the kitchen to guest’s tables rapidly and accurately.
• Support and collaborate with both Kitchen staff and the waitering staff.
• Ensure food is served in accordance with safety and departmental standards (e.g. proper temperature, presentation etc).
• Assist in keeping the outlet clean by wiping down surfaces, sweeping and mopping, removing dirty glassware and dishes, scrubbing coolers and storage areas, and emptying the trash bins.
• Answer guests’ questions about ingredients and menu items.
• Inform fellow colleagues about guests’ feedback or requests (e.g. when they ask for the bill).
• Follow Leading Quality Assurance and departmental standards at all times.
• Be knowledgeable of the complete food and beverage offering.
• Prepare tables for set up and closing by setting and resetting linens, silverware, glasses, condiments and cushions throughout service.
• Check dishes and kitchenware for cleanliness and presentation and report any problems.
• Ensure adherence to service and clearance procedures.
• Complete all daily duties as set out in departmental duties and requirements.
• Ensure that the dining and or bar area, waitron stations, back of house preparation areas and all equipment such as tables, chairs, linen, crockery, cutlery, glassware, buffet equipment and utensils etc. are clean at all times.
• Perform all food & beverage activities, which includes but is not limited to providing support to room service, bar duties, special set-ups, pool set up and other related activities.
• Prepare the mis en place at the Kitchen pass.
• Assist with other duties as and when required.

Requirements

• Experience as a runner or similar entry-level role in a restaurant or Hotel.

• Understanding of hygiene and food safety rules.

• Multi-tasking abilities.

• Good communication skills.

• Ability to remain calm and professional in a fast-paced work environment.

Benefits

• Competitive salary
• Pension fund benefit
• Internal Belmond discounts
• Loyalty and recognition rewards programme
• Employee Assistance Programme
• On going Learning and Development opportunities
• Regular community, social and staff welfare events