Senior Support & Relief Consultant at Wild Dreams Hospitality

• A well-established, conservation-driven African travel company is looking for a strong SENIOR SUPPORT & RELIEF CONSULTANT to join their team
• This is a senior behind-the-scenes enablement role supporting a high-performing team of safari consultants. You will own the quoting function; building accurate, margin-conscious itinerary costings from complex rate sheets; while seamlessly stepping in to manage consultant desks during periods of leave. Beyond the core quoting and relief responsibilities, you will play a hands-on role in systems management and process implementation, making you a critical operational backbone of a lean, ambitious team.

Core Criteria:

• Minimum 5 years inbound tour consulting experience preferably with the American market
• Tourplan, SafariPortal, Hubspot and G Suite/Microsoft systems knowledge. Comfortable with Excel, reporting & spreadsheet formulas
• Strong knowledge of Southern & East Africa with understanding of logistics, experiences per region and product knowledge
• Passionate about sharing their love for Africa, its incredible wildlife and the importance on conservation to support communities
• Build and maintain relationships with direct team members and colleagues in a remote setting. 
• Administration-focused, proficient with working in excel calculations, attention to detail and questioning mind, adaptable, and resilient under pressure.
• Ability to read and understand complex rate sheets and apply children discounts and supplier specials
• Understand Gross Margin / Gross Profit and Mark up rules, working with VAT on South African Suppliers
• Sales methodologies, problem-solving, and teamwork.

Candidate Responsibilities:

• Act as primary Quote Expert for top performing consultants (currently done primarily on custom excel sheet), knack for learning new technologies
• Load confirmed bookings into Tourplan
• Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals.
• Support system implementation and testing of new procedures.
• Assist with following up with dead leads during quiet periods.
• Capacity based lead nurturing for conversion