Station Manager - GWK Vaalrivier Service Station, Douglas at VKB Group

Job Description

Responsible to effectively manage the day-to-day operations of the service station, delivering high levels of customer service and ensuring a profitable business unit.  Furthermore, ensures the alignment to the fuel department strategic plan and compliance with Company policies and procedures.

Requirements

• The suitable candidate must have a Grade 12 certificate.
• The suitable candidate must have 2-4 years of relevant experience.
• The suitable candidate must have a valid driver’s licenses.

Duties and Responsibilities

• Provide exceptional customer service to all patrons visiting the service station.
• Efficiently manage daily station operations, including fuel sales, store operations, and maintenance.
• Supervise, train, and motivate a team of employees to ensure smooth operations and high-quality service delivery.
• Develop and implement effective sales strategies to achieve revenue targets and maximize profitability.
• Ensure compliance with safety, health, and environmental regulations, maintaining a safe working environment for staff and customers.
• Conduct periodic performance reviews and provide feedback to employees, fostering their growth and development.
• Handle customer complaints, resolving issues in a timely and satisfactory manner.
  Coordinate with suppliers, vendors, and contractors to ensure timely delivery and repair services.
• Monitor financial performance by analyzing daily sales reports, managing cash flow, and preparing regular financial reports for management.
• Implement marketing initiatives, such as special promotions to attract and retain customers.
• Stay updated on industry trends, new products, and competitors' activities to identify business growth opportunities.
• Adhere to company policies, procedures, and ethical guidelines at all times.

Skills

• Mentoring
• Financial management
• People management
• Admin
• Computer literacy