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  • Posted: Sep 14, 2021
    Deadline: Not specified
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  • Experian unlocks the power of data to create opportunities for consumers, businesses and society.During lifes big moments from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers we empower consumers and our clients to manage data with confidence so they can maximize every opportun...
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    Technical and Product Support Agent

    Job Description

    The TPS Agent provides technical assistance to users, including diagnosing and resolving issues and problems with software, hardware, computer equipment, networks, databases, systems and the internet.

    Qualifications

    • Grade 12

    • A+, N+ Certified

    • Customer Service related certification will be advantageous 

    Additional Information

    • To adhere to all Call Centre Policies & Procedures and ensure all relevant administrative systems are updated.

    • Adhering to Experian and Customer Relations Policies, Procedures and internal SLA's.

    Updating of:

    • Ensure that all communication to clients are captured in the relevant ticketing systems.

    • Update all Service requests, communication or cases within SLA.

    • Adhering to any legislation or regulations set out regarding compliance. (Example CPA, NCA, FICA, POPI).

    • To ensure Customer Relations Centre staff maintains a competitive edge with regards to service levels and to know and satisfy customer needs by adhering to the relevant Policies, Procedures and industry best practices.

    • Handle all  incoming calls, assigned emails or any electronic media from customers.

    • Ensure that responses to customers are timeously and escalated where necessary. (Includes internal and external customers). 

    • Ensure that all client queries are understood and attended to in set out time frames.

    Method of Application

    Interested and qualified? Go to Experian on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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