Tourism Liaison Officer (Level 5) - Rocherpan Nature Reserve & Bird Island at CapeNature

• CapeNature seeks to employ a qualified, experienced, and motivated individual, an opportunity to co-ordinate its tourism offering at Rocherpan and Bird Island Nature Reserves. Rocherpan Nature Reserve is a coastal reserve on the West Coast, teeming with birding and colourful wildflowers. It offers tourism accommodation cottages, as well as day activities such as picnicking, hiking, angling and bird watching. Bird Island lies off the shore of Lambert’s Bay and is one of only six sites world-wide where gannets breed.
• The successful individual will be based at Rocherpan Nature Reserve, located near Velddrif. On-site accommodation will be available on the reserve, at a subsidized rate.

RESPONSIBILITIES:
KPA 1 – Implementation of Tourism Operational Systems

• Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience.
• Take the lead on all finance, recruitment within tourism and administrative related duties on-reserve.

KPA 2 – Coordination of key Tourism programs

• On-the-Ground assistance to coordinate the deliverables of key improvement and repair projects, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions.

KPA 3 – Internal & External stakeholder relationship

• Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind.

KPA 4 – Team motivation

• Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans.

KPA 5 – Service excellence standards

• Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships and external contractors. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level.

REQUIREMENTS:

• A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate  tourism/hospitality industry experience.
• A valid Code B drivers’ license.
• Working knowledge of the Microsoft Office Packages.
• Excellent communication, project coordination, time & budget management, and customer relations skills.
• Language proficiency in two (2) of the three (3) official languages of the Western Cape.
• No Criminal record

RECOMMENDATIONS:

• Experience in an eco-tourism environment is advantageous.
• Demonstrate experience managing accommodation/eco-tourism facilities.
• Background knowledge of nature-based tourism and conservation
• Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement.