Main job purpose
To do skills needs analysis, assess current skills, train on and develop soft skills, business operations, processes and IT systems to ensure a high performance (high-performanc
What You'll Do
Mitigate risk associated with you account set to improve Gross Revenue Retention.
Manage relationships with key stakeholders within a large volume account set.
Understand
Role Responsibilities
Demonstrate deep understanding of the customer decision maker’s strategies, priorities and needs
Maintain solid knowledge of Refinitiv propositions to initiat
The Opportunity:
Join our Management Trainee Programme and immerse yourself in an environment where the seed of your unleashed potential is nurtured and grown through a fast-paced, accelerated l
Job Description
DELIVER EFFICIENT AND EFFECTIVE CUSTOMER DELIVERY SERVICE:
Carefully assess and prioritise all incoming calls;
Ensure all IMO’s are fulfilled i
Key Responsibilities.
Once you have completed our full induction and training experience, you will be responsible for representing one of our many clients in handling calls which is made up of:
Job Advert Summary
We are seeking a passionate and customer-focused individual to join our team as a Guest Experience Co-ordinator. In this role, you will be responsible for e
You Bring:
7+ years Contact Centre Management experience
5+ years Head of Operations experience
5+ years’ experience with Contact Centre software suites
Minim
Description
We are seeking a passionate and dedicated Customer Service Manager who thrives on enhancing client experiences, particularly within the financial services industry. The ideal candida
Job Description
Defines and monitors adherence to architectural standards for the development, deployment and management of application, information, communication and technology infrastructure. Th
Minimum Requirements
Matric or equivalent NQF Level 4
3 years' experience in a maintenance environment or facilities management
Excellent verbal and written communication skills
Demons
KEY RESPONSIBILITIES:
Meet and manage all safeguarding protocols and policies.
Manage all Water Polo teams, coaches, fixtures, events and supporting logistics.
Coach in at least one Sp
Core Description
To provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, inclu
About the Role
There is an opportunity for a Reporting Administrator to join our Customer Services team based in Pinetown, South Africa. In this role the incumbent will be responsible for data coll
Duties & Responsibilities:
Deliver lectures and engage students based on module-specific requirements in line with module pacers.
Manage resources including academic materials and liaising
Job Purpose:
To teach / lecture an agreed number of hours based on module specialisation requirements. To engage and prepare students for assessments by tracking module pacers, identifying and s
Job Purpose
An exciting opportunity exists for an suitably experienced individual to fulfill the role of a Nightshift Transport Co-Ordinator in our Jacobs operations. The main function of
Requirements:
Achievement or improvement of retention budgets & growth rate
Maintain complete records of all activities regarding customer, creating a relevant and historic database
Make