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  • Posted: Feb 5, 2025
    Deadline: Not specified
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    Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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    Sales Consultant Hippo

    Job Purpose

    • Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

    Responsibilities

    • Customer Relationships Development
    • Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
    • Customer Needs Clarification
    • Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
    • Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
    • Sell Customer Propositions
    • Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
    • Operational Compliance
    • Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
    • Customer Relationship Management (CRM) Data
    • Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
    • Performance Management
    • Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.
    • Personal Capability Building
    • Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
    • Sales Opportunities Creation
    • Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

    Education

    • Matric / Grade 12 or SAQA Accredited Equivalent (Essential); Regulatory Exam 5, dependent on DOFA date (Essential); Full 150 STI credits, dependent on DOFA date (Essential); CPD hours (Essential); Class of Business Certificate (Advantageous); Degree and/or diploma in business/marketing (Advantageous)  (Required)

    Experience

    • 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

    go to method of application »

    Claims Processing Consultant (Afrikaans Speaking)

    Job Purpose

    • Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

    Responsibilities

    • Customer Management (Internal)
    • Help manage customer by carrying out standard activities to complete the customer request.
    • Data Collection & Analysis
    • Ask questions, collect data from a variety of sources, analyse information and investigate claim.
    • Work Scheduling and operational compliance
    • Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
    • Administration
    • Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
    • Correspondence
    • Respond to routine requests using telephonic conversation or emails (internal and external).
    • Document Management
    • Create, organise and maintain files containing the correspondence relating to policies and matters.
    • Document Preparation
    • Prepare and manage claim documentation for customers.
    • Up-sell Customer Propositions
    • Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional

    Education

    • Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

    go to method of application »

    Sales Consultant (Johannesburg)

    Job Purpose

    • Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of  the brand.

    Responsibilities

    • Customer Relationships Development
    • Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
    • Customer Needs Clarification
    • Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes. 
    • Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
    • Sell Customer Propositions
    • Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale. Use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.
    • Operational Compliance
    • Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
    • Customer Relationship Management (CRM) Data
    • Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.
    • Performance Management
    • Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness; use performance management systems to improve personal performance to meet SLA.
    • Personal Capability Building
    • Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.
    • Sales Opportunities Creation
    • Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

    Education

    • Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

    Experience

    • 2-3 year telephonic sales experience (Essential); Experience in Financial Services Industry (Advantageous).

    go to method of application »

    Retention Consultant (Johannesburg)

    Job Purpose

    • Facilitate the retaining of policies through company approved retention strategies. Focus on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Focus on growth of brand and process alternative solutions to meet customer needs.

    Responsibilities

    • Customer Service
    • Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
    • Customer Needs Clarification
    • Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
    • Sell Customer Propositions
    • Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.
    • Customer Management
    • Help manage customers by carrying out standard activities.
    • Operational Compliance
    • Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation when required from a supervisor or manager for any exceptions from mandatory procedure.
    • Performance Management
    • Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.
    • Personal Capability Building
    • Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Education

    • Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)

    go to method of application »

    Team Lead: Sales (Business Insurance)

    Job Purpose

    • To ensure individual contributors are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.

    Responsibilities

    • Operations Management
    • Supervise a team/teams within the Contact Centre to drive outcomes needed to be effective and efficient.
    • Organizational Capability Building
    •  Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfill personal potential.
    • Customer Relationship Management (CRM)
    •  Data Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management system, to ensure that the organization has quality data to enable effective customer retention and business development activities. Ensure that direct reports maintain up-to-date customer relationship management data, identifying and resolving issues.
    • Leadership and Direction
    •  Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
    • Performance Management 
    • Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.
    • Customer Service
    •  Act as first-line supervisor of a team providing operational support, and play a key role in helping to achieve targets in areas such as productivity or turnaround times. Ensure effective customer relationships and maintain customer satisfaction at all times. Customer Management Help manage customer relationships by using relevant systems.
    •  Insights and Reporting 
    • Collect and interpret relevant data and transform the data collected into meaningful and easy to read reports.
    •  Improvement / Innovation 
    • Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
    • Operational Compliance 
    • Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
    • Correspondence
    • Respond to requests and escalated requests using telephonic conversation or emails (internal and external stakeholders).
    • Personal Capability Building 
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    TECHNICAL COMPETENCIES

    • Customer Service Delivery 
    • Use comprehensive knowledge and skills and guide and train others to meet high customer service standards.
    • Compliance 
    • Use comprehensive knowledge and skills and guide and train others to achieve full compliance with applicable rules, regulations and policy and procedures in management and/or operations.
    • Verbal and Written
    •  Communication Use clear and effective verbal and written communications skills and provide technical guidance when required to express ideas, request actions and formulate plans or policies.
    • Planning and Organizing 
    • Provide technical guidance when required to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
    • Action Planning 
    • Provide technical guidance when required to develop appropriate plans or perform necessary actions based on recommendations and requirements.
    •  Learning and Talent Development 
    • Provide technical guidance when required to motivate all employees to learn, grow and develop so that they can obtain the knowledge and experience they need to help the organization reach its goals.
    •  Customer System Operation 
    • Provide technical guidance when required to understand and effectively operate all customer management systems. Knowledge of Avaya customer system.
    • Data Collection and analysis
    •  Provide technical guidance when required to analyze data trends for use in reports to help guide decision making.
    • Data Management 
    • Provide technical guidance when required to acquire, organize, protect and process data to fulfill business objectives.
    •  Reporting
    •  Provides technical guidance when required to create relevant, lucid and effective reports.
    • Computer skills
    •  Support business processes by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. Proficient in MS Office

    Education

    • Matric / Grade 12 or SAQA Accredited Equivalent (Essential) Regulatory Exam 5 (Advantageous); FAIS credits, CPD hours and COB (Advantageous)

    Experience

    • 2 - 4 years Commercial Insurance experience (Essential); Short Term Insurance experience (Essential);  2 or more years Claims Experience (Essential). 1 or more years experience of supervising and directin people and other resources to achieve specific end results (Essential)

    go to method of application »

    Broker Business Development Consultant (Cape Town)

    Job Purpose

    • Build, maintain and enhance relationships with new and existing External Partners and leveraging their partner relationships in order to deliver end-end business results to ensure optimal business development.

    Responsibilities

    • Broker Relationships Development
    • Execute on the Broker sales strategy to achieve targeted financial results by developing and implementing a Broker contact plan to communicate product launches and engage the potential Brokers in relevant sales campaigns to build new relationships. Act as first point of contact for Broker queries and complaints and resolve these, referring complex issues and complaints to the senior managers and ensuring that the customer receives an appropriate and speedy response.
    • Broker Customer Service
    • Provide a quality service to Brokers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems. Where relevant, effectively manage the entire Broker's portfolio, including but not limited to sales, leads, closing, cancellations, premium income, and claims ratios in line with business objectives and compliance requirements. Ensure Broker's are continuously up to date with regards to training, products and processes across TIH's entire value chain, in order to drive sales and ensure adherence to business and statutory requirements. Deliver on TCF principles in alignment with regulatory requirements.
    •  
    • Broker Needs/Experience Research
    • Contribute to the understanding of Broker segments, trends, needs, and expectations by reporting and providing feedback on client interactions. Ensure that possible constraints for Brokers are constantly assessed and that ideas for improvement are given to business using fact based evidence to enhance growth and ‘deal making’ opportunities.
    • Performance Management
    • Deliver new business development sales targets and ensure quarterly targets are met and provide guidance to Brokers/External Partners to ensure sales targets are met. Ensure growth of the entire Broker portfolio by monitoring each Broker's monthly performance by providing them with their portfolio performance stats.
    • Data Collection & Reporting
    • Produce accurate reports for others by collecting data using pre-set tools, methods and formats and inputting it into standard formats. Generate daily, weekly and monthly tracking report on respective activities.
    • Network of Influence
    • Participate actively in the development and nurturing of networks and relationships internally and externally by attending all the necessary industry functions.
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, competitors, external regulation, and industry best practices through ongoing education, attending events and reading specialist media.
    • Operational Compliance
    • Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Manage & mitigate risks i.e. reputational, quality of business, commission, legislation and fraud, by ensuring sound business practice, procedures and controls are implemented and adhered to within panel of Brokers/External Partners.

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory Examination and relevant short term personal lines and business qualifications (e.g. Business Insurance) (Essential); All relevant FAIS requirements (Essential); Relevant CPD accreditation (Essential) B.Com/Higher Diploma or equivalent business related qualification (Advantageous)

    Experience

    • 3-5 years experience in Broker Account Management environment (Essential); Experience in Financial Services industry (Essential) Experience in Key Account Management (Advantageous). 3 or more years experience in managing a Key Account Management Team (Essential)

    go to method of application »

    Financial Accountant

    Job Purpose

    • Prepare, examine and analyse accounting records, financial statements and other financial reports to assess accuracy, completeness and conformance to reporting and procedural standards.

    Responsibilities

    • Financial Management and control
    • Prepare monthly and annual financial statements for management and auditing purposes. Ensure effective daily cash management of the company. Record asset transactions in respect of additions, disposals and transfers on a daily basis to ensure that transactions are allocated accurately in terms of amounts, VAT, description and account.
    • Financial Accounting Skills
    • Use full understanding of accruals accounting and the impact of entries on profit and loss account, the balance sheet and the cash flow statement. Compile complete, accurate and timely accounting records on a monthly basis. Prepare month end file with reconciliations and documentation to support the trial balance.
    • Financial Policies, Guidelines, and Protocols
    • Assist with the delivery of financial policies, guidelines, and protocols to ensure the company complies with regulations and good financial practice.
    • Operational Compliance
    • Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure.
    • Data Collection & Analysis
    • Draw conclusions and assess impact from analysis and interpretation of financial data. Interpret the impact of unusual figures identified by analytical review.
    • Document Preparation
    • Prepare monthly and annual financial statements for management and auditing purposes. Prepare and submit monthly, quarterly and annual statutory returns.
    • Reporting
    • Extract and combine data to generate standard reports.
    • Customer Management
    • Establish and maintain professional relationships with internal  and external Auditors and business partners on a daily basis. Provide accurate information and respond and resolve enquiries to a satisfactory outcome.
    • Data Management
    • Generate monthly depreciation journal on the financial system. Record financial transactions on a daily basis into the applicable business systems to ensure the accuracy and completeness of information.
    • Improvement / Innovation
    • Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.
    • Leadership and Direction
    • Supervise a team performing routine work.

    Education

    • B.com degree (Financial accounting) or equivalent CA(SA) undergraduate qualification at a SAICA accredited university. Completed Honours degree (CA) (Essential)

    Experience

    • Completed articles experience essential  
    • 3 years post articles work experience in the Financial services industry (desirable )
    • (Over 3 years to 6 years). Experience of general supervision of more junior colleagues (7 to 12 months)

    go to method of application »

    UX UI Designer

    Job Purpose

    • Design user interface and the visual and user-experience elements of digital products through research, testing and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.

    Responsibilities

    • Design and Conceptualization
    • Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions.
    • Customer Experience Mapping
    • Perform and implement techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles. Advise on approaches to eliminate negative experiences and enhance customer interactions.
    • Customer Needs/Experience Research
    • Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
    • Product and Solution Development
    • Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
    • Internal Client Relationship Management
    • Build effective working relationships within the internal client organisation, delivering high-quality professional services with guidance from senior colleagues.
    • Improvement / Innovation
    • Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them.
    • Customer Experiences Implementation
    • Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Education

    • Matric / Grade 12/ SAQA Accredited Equivalent (Essential); A relevant design related qualification (degree / diploma / certificate) (Essential)

    Experience

    • 3 or more years UX/UI design experience (Essential); Experience in the Financial Services industry (Advantageous).

    go to method of application »

    Salvage Administrator

    Job Purpose

    • Provide administrative, analysis and project support to relevant distribution channel whilst effectively building and maintaining relationships with internal and external stakeholders.

    Responsibilities

    • Client & Customer Management
    • Handle queries from internal and external customers within set SLAs and in line with standard operating procedures. Request relevant documents from customers.
    • Stakeholder Engagement
    • Support stakeholder engagement by arranging actions, meetings, and events.
    • Administration
    • Ensure document management process is managed within SLA and in accordance to the standard operating procedures. Monitor outstanding salvage and ensure correct status is applied to the Auction nation system. Handle exceptions in accordance with standard operating procedure and record the reason for exceptions. Appoint service providers in accordance with the standard operating procedures. Ensure salvage processes are performed on the as400 in accordance with the standard operating procedure.
    • Document and Data Management
    • Request registration documents from customers and finance companies. Receive, file, document and distribute registration documents to the salvage provider once received. Ensure accurate record keeping during the salvage process.
    • Data Collection & Analysis
    • Collate and analysing information for management and financial reporting.
    • Work Scheduling and Allocation
    • Organise own work schedule in order to get the job done.
    • Supervise junior administrators and assign short-term tasks to others if necessary.
    • Operational Compliance
    • Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
    • Personal Capability Building
    • Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

    Education

    • School Grade 12  (Required)

    Experience

    • 1-2 years in an administrative role.

    go to method of application »

    Loss Adjustor

    Job Purpose

    • Deliver and support sound quality of claims decision making, prevent fraud and manage expenditure through the validation of claims by using expert abilities in various fields of investigation.

    Responsibilities

    • Needs Assessment
    • Explore issues or needs, establishing potential causes and barriers as well as related issues. Validate claims by investigating, applying expertise, utilising resources (e.g. police, supplier etc.) and interviewing customers as well as other parties.
    • Analyse specific problems and issues to
    • find the best solutions. Solutions could be technical or professional in nature.
    • Data Collection & Analysis
    • Ask questions, collect data from a variety of sources, analyse information and investigate claim. Ensure effective costing of claimed items through ensuring professional, thorough investigation of claims. 
    • Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Use appropriate tools (ITC, supplier contract and/or negotiation) to accurately cost applicable claims on a day to day basis.
    • Customer Service
    • Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
    • Uphold agreed service level agreements (set turnaround times) and ensuring customer satisfaction and retention.
    • Stakeholder Engagement
    • Effectively build, maintain and manage relationships with service providers and suppliers, colleagues, internal and external customers.
    • Work Scheduling and Operational Compliance
    • Contribute to optimize work practices and procedures by maintaining an acceptable workload in order to get the job done, coordinating with support services. 
    • Ensure claims are finalised within the set parameters (turnaround time, terms
    • and conditions applied accurately).
    • Administration
    • Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
    • Ensure accurate administration and underwriting of claims.
    • Maintain an acceptable claims expenditure
    • ratio by finalising and adjusting claims accurately.
    • Compliance
    • Identify shortcomings in compliance processes, systems and procedures, and develop ad hoc solutions to problems within an assigned unit or discipline.
    • Up-Sell Customer Propositions
    • Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional cover.
    • Personal Capability Building
    • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
    • Remain up to date with current and new quality standards and product knowledge to enable effective decision making.

    Education

    • Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory Examination (Essential); Science (Mechanical / Physical), Mathematics and African Language (Advantageous); Forensic Investigation Diploma / Insurance Institute qualification (Advantageous)  (Required), School Grade 12  (Required)

    Experience

    • 2 to 3 years’ work experience within one or more of the following fields: insurance / police / forensic / audit / legal (Essential);
    • 5 years' work experience in any investigative work environments (Advantageous).

    Method of Application

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