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  • Posted: Oct 23, 2024
    Deadline: Not specified
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    Leroy Merlin is a major player in the global DIY market. As the founding company of GROUPE ADEO, Leroy Merlin offers products and solutions for DIY, decoration, construction and gardening. Leroy Merlin is present in 12 countries, with 100 000 co-workers and 400 stores. In 2015 we achieved turnover of more than €15 billion. At Leroy Merlin, we beli...
    Read more about this company

     

    Learning and Development Officer (Fourways)

    Description
    Purpose of the Role:

    • The Learning and Development (L&D) Officer will be responsible for managing, coordinating, and facilitating all learning and development activities within the organization. This includes both external and internal training programs, ensuring compliance with statutory requirements, and overseeing the smooth delivery and tracking of training initiatives. The role will contribute to the overall growth and capability building of employees by promoting a culture of continuous learning and development.

    Key Responsibilities:

    • Program Coordination and Facilitation:
    • Coordinate external and internal training programs, including SETA, statutory training, leadership development, integration training, and SOP (Standard Operating Procedure) training.
    • Facilitate internal training sessions when needed, ensuring learning materials are up-to-date and effective.
    • Manage relationships with external training providers for statutory, leadership, and SETA-related programs.
    • Monitoring and Reporting:
    • Track the progress of all L&D programs and provide regular reports on training outcomes, attendance, and completion rates.
    • Ensure data accuracy across all L&D reports and systems (e.g., Learning Cloud, Shared Drive, etc.).
    • Monitor the effectiveness of training programs by gathering feedback and making adjustments as necessary to enhance learning outcomes.
    • Program Administration:
    • Maintain accurate records of all training activities, including attendance, certifications, and compliance requirements.
    • Ensure that all learning materials (SOPs, guides, etc.) are properly filed, updated, and stored in appropriate locations (Learning Cloud, Shared Drive).
    • Support the transition of SOP training from the HR Public Drive to the Training Private section.
    • Data Management and Accuracy:
    • Ensure that all data related to L&D activities is maintained accurately, including employee training records, completion status, and assessments.
    • Use data to identify gaps in training and propose solutions to address them
    • Support and Communication:
    • Act as a point of contact for all L&D-related inquiries and support employees and management in their learning and development needs.
    • Communicate upcoming training sessions, program details, and any changes to the relevant stakeholders.
    • Compliance and Statutory Training:
    • Ensure that the organization remains compliant with all statutory training requirements.
    • Work closely with external training providers to deliver mandatory training programs such as SETA-related training.
    • Travel Requirements:
    • The role will involve travel to external training providers, other stores and potentially stores in and around Johannesburg

    Requirements

    Qualification and Requirements

    • Senior Certificate (Matric)
    • Relevant tertiary qualification in Human Resources Management is advantageous
    • SDF Certification: Mandatory for this role.
    • Excel Skills Mandatory
    • Train-the-Trainer Certification: An asset to effectively facilitate internal programs.
    • L&D Experience: 3-5 years of experience in Learning and Development, with proven success in delivering both internal and external training programs.
    • Retail Experience: Advantageous but not mandatory.
    • Technology Skills: Proficient in using learning management systems (LMS), digital learning tools, and data management software.

    Competencies:

    • Influential: Ability to guide and influence learners and stakeholders.
    • Relationship Building: Strong interpersonal skills to build trust with learners, providers, and management.
    • Problem-Solving: Proactively address issues related to training content, delivery, or participation.
    • Attention to Detail: Maintain high standards in program accuracy, documentation, and reporting.
    • Multi-tasking: Manage multiple training programs and initiatives simultaneously.
    • Communication: Strong written and verbal communication skills to convey information effectively.
    • Organizational Skills: Highly organized in managing multiple learning programs and data sets.
    • Ethical: Uphold high ethical standards, particularly in handling confidential employee data.
    • Teamwork & Collaboration: Work effectively within the HR team and across departments to promote a learning culture.

    go to method of application »

    Sales Consultant (Boksburg)

    Description
    Purpose of the Role 

    • Consult with the customer with the purpose of understanding their needs. 
    • Propose the right product and service according to customer requirements, including quality, convenience and price. Explain how products work and what services are available for the customer. 
    • Ensure high levels of customer satisfaction through excellent sales service.

    Key Responsibility 

    • Apply appropriate sales process to build customer relationships and meet sales target
    • Ensure high level of customer satisfaction through excellent sales service
    • Engage customers to understand their needs and guide them in their choice 
    • Provide appropriate solutions through products and services
    • Identify new business opportunities through understanding market trends
    • Follow up on sales leads
    • Liaise with Department Manager and merchandisers on products that are preferred by customers 
    • Maintain outstanding store condition i.e. layout, cleanness, prices, product availability, visual merchandising standards
    • Participate in the department commercial action plan
    • Assist a customer on total project, before, during, and after sales. 
    • Propose a personalized solution, including products and different services (delivery, installation, etc…).
    • Autonomous
    • Assist with the sales process by maintaining a fully stocked store

    Requirements
    Requirements 

    • Grade 12 or NQF 4 equivalent 
    • Proven experience as a sales consultant (hardware advantageous)
    • Passion to serve
    • Friendly, helpful, confident and engaging personality 
    • Problem solving skills
    • Understanding of pricing methodologies
    • Exceptional customer services
    • Proficiency in English 
    • Curious and assumes initiative
    • Relationship management
    • Hardworking and lives by example
    • Ability to deal with a customer portfolio at each step of the sales process (before, during, after)
    • Ability to use different channels to realize sales (emails, WhatsApp, phone…)
    • Ability to multi-task
       

    Method of Application

    Use the link(s) below to apply on company website.

     

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