Career Opportunities at Discovery Limited

Overview

The Business Intelligence (BI) Systems Analyst is responsible for defining, designing, implementing and documenting processes, tools, methodologies and frameworks for collecting and managing data effectively throughout its life cycle, from source through to finalised business insights. 

Responsibilities

• The BI Systems Analyst must understand the entire data landscape in order to ensure that solutions are implemented in a sustainable manner.
• Interact with business and technical stakeholders to establish end-to-end information needs.
• Investigate and evaluate data sources to identify limitations and determine reliability and usability.
• Identify data redundancies and define and implement a road map to resolve.
• Design and implement data quality resolution strategies in conjunction with business and technical stakeholders.
• Implement appropriate data security controls to ensure that data is kept safe.
• Design and document conceptual, logical and physical data models and repositories using a variety of data modelling techniques.
• Design and document data orchestration frameworks that are required to maintain data models, repositories, feature sets and data science model predictions.
• Establish, maintain, and ensure compliance with data modelling and data integration standards
• Document and implement data management and governance standards and processes.

Technical Skills

• Excellent oral and written communication skills.
• Strong analytical and problem solving skills.
• Ability to navigate ambiguity and complexity.
• Solid experience in gathering data requirements and performing advanced data analysis techniques.
• Experience working with BI front-end tools to develop prototype solutions (Power BI)
• Experience in designing conceptual, logical and physical data models and repositories at an enterprise level with a specific focus on re-usability.
• Experience in ETL design and good understanding of ETL solution architectures.
• Understanding of Master Data management (MDM), Metadata Management and Data Governance (DG).
• Strong database fundamentals (normalization and de-normalization).
• Microsoft data technology skills (SSIS, SSAS, SSRS, T-SQL, Azure).
• Good understanding of structure, semi-structured and unstructured data sources (XML, JSON).

Other Requirements

• Minimum bachelor’s degree in either computer science, computer engineering, information systems or a related field.
• Certifications in business intelligence or data science will be an added advantage.
• Minimum 5 years’ experience in BI / Data Science with over 3 years’ experience in implementing complete BI solutions at an enterprise level.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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Key Purpose:

This position requires the successful candidate to be able to make funding decisions for clinically complex cases as per scheme rules, in keeping with principles of evidence based medicine while promoting cost effective and quality healthcare for our members and managing interactions with external clinical providers.

Key Outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Provide clinical support to the Medical Review team, PMB team, Chronic Illness Benefit, hospital case management, oncology case management, exec office, benefit compliance review, the underwriting and forensics area, as well as other business areas.
• Ensuring the workflow pools and TWT are met
• Participating in key clinical forums internally and externally
• Daily Clinical Review – Preparing of cases, case presentation, loading member remarks and clinical exceptions, arranging second opinions/external expert opinion and follow up
• Communication of funding decisions to the relevant parties
• Keeping abreast with legislative and industry changes and how it affects your business unit
• Keeping updated with the latest clinical thinking and attending CPD events
• Identification of new trends in Medical Industry, and engagement with relevant clinical stakeholders
• Constant interaction and relationship building with external health care providers
• Maintenance of database of funding decisions made
• Support to Junior Staff and other Medical Advisors
• Knowledge of Claims, coding and assisting in getting payment resolutions
• Identify operational gaps and initiate improvement strategies
• Clear knowledge of evidence based medicine and the application thereof
• Review of clinical evidence on a case by case basis
• Liaison with various business group TWGs

Competencies:

• Analyzing: Analyses numerical data, verbal data and all other sources of information. Breaks information into component parts, patterns and relationships. Probes for further information or greater understanding of a problem. Makes rational judgments from the available information and analysis. Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Deciding and Initiating Action: Makes prompt, clear decisions, which may involve tough choices or considered risks. Takes responsibility for actions, projects and people. Takes initiative, acts with confidence and works under own direction. Initiates and generates activity
• Following Instructions and Procedures: Appropriately follows instructions from others without unnecessarily challenging authority. Follows procedures and policies. Keeps to schedules. Arrives punctually for work and meetings. Demonstrates commitment to the organization. Complies with legal obligations and safety requirements of the role.
• Presenting and Communicating Information: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility.
• Delivering Results and meeting customer expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way. Consistently achieves project goals.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Skills:

• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Priority Setting: Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Interpersonally Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
• Dealing with Paradox: Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.

Qualifications & Experience:

The following requirements are essential:

Matric

• Qualified Medical Doctor
• Full and Current HPCSA registration - Independent Practice
• Minimum of two years experience in a Private hospital or clinic

Knowledge & Skills:

Knowledge of Managed Care Environment

• Sound knowledge of Prescribed Minimum Benefits
• Excellent written and verbal communication skills in English
• Basic computer Literacy in Microsoft Office applications (must be proficient in Excel)

Advantageous:

• Knowledge of Discovery Health Medical Scheme and In-House products

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Key Purpose

To increase client loyalty through effective and efficient service to our top supporting clients (Prestige Advisers) by building sound relationships to encourage them to choose Discovery Invest as their preferred service provider.

Areas of responsibility may include but not limited to

• Work closely with the Executive Relationship Managers to ensure exceptional service delivery.
• Ensure service touchpoints across Discovery Invest businesses are of the highest quality as measured internally and externally.
• Drive high level of quality (spoken, written and transactional) while meeting or exceeding service level agreement.
• Receive, evaluate, and timeously respond to enquiries via various servicing channels within a fast paced, pressurised service environment.
• Resolve complex Invest product and process related queries and escalations.
• Deliver positive and seamless customer service during every interaction with the client in a considerate and timely manner.
• Maintain active engagement with clients (Advisers and Business Consultants) and promptly execute on various interaction platforms.
• Research, follow-up and resolve client enquiries and escalations through effective interaction with clients, intermediaries, investors, product specialists, operations areas.
• Take responsibility for managing both reputational and financial risk because of interactions with both internal and external clients.
• Always keep all our stakeholders in the loop.
• Always maintain client confidentiality.
• Ensure accurate processing on special transaction requests within specified service level commitments, across all Invest business units
• Contribute to the achievement of set team targets/objectives.
• Compose thoughtful, personalised telephonic and email responses for a variety of client needs.
• Contribute to the development of a client service strategy that enables a positive client experience and business objectives.
• Contribute to the development of client value proposition (CVP) and client service strategies to ensure operational considerations are incorporated.
• Identify and report process and system failures and enhancements to improve client experience.
• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate support and after sales service.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Actively work towards minimising Profit & Losses and escalations/complaints.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
• Support team by creating lasting relationships, providing superior customer experiences and following correct procedures and processes.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Encourage innovation, change agility and collaboration within the team.
• Actively manage engagement and development.

Personal Attributes and Skills

• Attention to detail
• Team Player
• Self-motivated
• Function well under pressure
• Excellent time management
• Adaptability
• Flexibility
• Ability to communicate at various levels
• Extensive financial services industry knowledge
• Sound knowledge of investment operations processes.
• Knowledge of business-related rules and regulations.
• Knowledge of relevant regulatory and compliance requirements.
• Relevant product knowledge.
• Knowledge of complaints handling processes and procedures.
• Planning skills
• Complaints handling skills

Education and Experience

• Matric / Grade 12
• BCom Degree or equivalent
• Relevant industry related qualification (advantageous)
• Minimum 3 – 5 years’ experience in the Investment industry (essential)
• A keen understanding of all legislation affecting Financial Advisers
• Exposure to a client service environment with proven knowledge of customer service principles and practices

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose

 To underwrite all cases for VitalityLife, our UK based Life Insurance company, within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners and advisors through various communication channels. To underwrite more complex cases which could include medical reports, aviation questionnaires,etc. etc.

Areas of responsibility may include but not limited to

• To underwrite all cases within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business.
• To support dedicated Key Distribution partners and advisors through telephone and email.
• To underwrite more complex cases which could include medical reports, aviation questionnaires etc.
• To analyse applications and to call for requirements and to underwrite cases within the Senior Underwriter’s limits.
• To underwrite complex cases and to analyse medical reports etc. in order to ensure that the risk is correctly underwritten
• To support and build relationships with key distribution partners and to ensure that all cases are correctly underwritten and that the key distribution partner gets superior customer service.
• To deal with escalations and to ensure that cases are underwritten in terms of the underwriting rules and policies
• To ensure that the thought process used in order to underwrite a particular case is synopsised so that other underwriters can understand the thought process.
• To ensure that the correct risk rating is applied to business that is accepted and that uninsurable risks are declined
• Apply necessary guidelines to ensure correct risk rating is applied to new and existing business
• To liaise with all internal and external clients regarding risk applied or policies that are deferred / declined
• To attending to enquires which would include written, telephonic, emailed or face-to face

Personal Attributes and Skills

• Faster than average pace
• Above attention to detail, precise correctness towards work, ensuring tasks are met on time
• Strong sense of discipline and duty
• Major focus on detailed work
• Deciding and initiating action
• Applying Expertise and Technology
• Analysing
• Delivering Results and Meeting Customer Expectations
• Adhering to Principles and Values
• Persuading and Influencing
• Coping with Pressure and Setbacks
• Specialised work with efficiency, confidence and competence 

Skills:

• MS Office (intermediate)
• Analysis of Information (advanced)
• Verbal and written communication (advanced)
• MS Office (intermediate)
• Analysis of Information (advanced)
• Verbal and written communication (advanced)

Education and Experience

• Matric is essential (Maths, Biology/Life Sciences and English)
• Medical Diploma/ experience is an advantage.
• Insurance Diploma experience is an advantage
• A minimum of 5 years working experience in an underwriting environment in the life insurance industry is essential.
• Underwriting experience in United Kingdom may be advantageous.

EMPLOYMENT EQUITY   
                             
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

go to method of application »

Key Purpose of the role

The key purpose of this role is to administer Group Risk policies and reassurance premiums, reconciling and administering the Vitality Member billed scheme, process annual reviews, pay commission, process Broker changes and to handle all queries relating to any of the above with external and internal clients.

Areas of responsibility may include but not limited to

• Process data comparison through the web to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Ensure underwriting team is provided with accurate information from the data comparison to prepare their audits.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.

Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Self-starter with a high attention to detail and be able to multi-task
• Good at follow through
• Exceptional ability to communicate written and orally
• Problem solving and solution focused
• Analytical – interpretation
• Building relationships
• Coping with pressure (deadlines)
• Time-Management and Organizational Skills
• Must be team orientated, willing to assist other team members in the office
• Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
• Outstanding customer service skills

Education and Experience

• Matric with Maths. 
• MS Office experience especially Excel (Vlook-up) and Compass.
• Group Life/Risk Insurance experience.
• 3 to 5 years working experience within a Group Life Administration environment

 EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.                    

go to method of application »

Key Purpose

Accountability and leadership of the Discovery Funeral Sales Team.

Areas of responsibility may include but not limited to:

• Lead and manage a Funeral Cover sales channel consisting of financial advisors.
• Achievement of sales and quality targets.
• Ensuring a professional level of interactions with intermediaries and HR contacts.
• Inductions and leads management, ensuring that campaigns and leads are correctly managed
• Ongoing liaison and relationship building with various stakeholders.
• MIS Reporting, create and maintain reporting
• Business processes and operational improvement
• Promote a positive and proactive approach to compliance and risk,
• Ability to proactively manage change.
• To work as a team player within a team environment, participating willingly and providing support and guidance to colleagues at all times
• Compliance and risk management and adherence, coach staff to improve performance and behaviors.
• Create an energetic and fun work environment

KI responsibilities may include but not limited to

• A KI is responsible for management and oversight of the FSPs activities relating to rendering of financial services, which includes advice and/or intermediary services.
• must monitor that the statutory obligation of the FSP are complied with.
• must comply with the fit and proper requirements (COB, RE, Qualification, PST and CPD).
• Ensure that representatives are compliant with the fit and proper requirements.
• Representatives complete all required training for their role.
• Review the advice rendered by the representative.
• Monitor on an ongoing basis that the representatives are treating customers fairly.
• Monitor representatives under supervision:
• To ensure that all the required fit and proper requirements are complied with (Qualification and PST), where monitoring of representatives under supervision is delegated, the following should be done: record the process of delegation and the reporting frequency monitoring done.
• Instil a culture of treating customers fairly in all aspects of the business.
• Ensure that there are business processes and operational ability.

Competencies

• Ability to engage Union representatives.
• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Qualification and Skills

• Matric (Grade 12)
• Relevant Tertiary Education required.
• Four – Six years sales management experience in a target driven in/outbound sales.
• Computer skills: Microsoft word; Excel; Email.
• NQF Level 5 and Regulatory Exams compulsory

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.