Career Opportunities at Fidelity Services Group

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• Minimum 5 years’ experience as an alarm technician
• Extensive programming, wiring, installations and fault finding experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Telecom systems
• Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as and when required

INTERNAL CLIENTS:

• Installations
• Servicing
• Investigations
• Operations
• Technical Trainer

EXTERNAL CLIENTS:

• FADT customers
• Suppliers

Duties (Technical):

• Perform alarm installations as per quotation
• Program alarm panels / system as per specifications
• Issue clients with quotes on site for additional equipment if necessary
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete invoices and job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call

Performance Standards (Technical):

• Ensure that installation corresponds to Sales Rep’s quotation
• Ensure that alarms are programmed according to FADT prescribed standards
• Ensure that the correct details are quoted
• Adhere to SHE requirements at all times
• Ensure that the correct customer details are obtained prior to attending the call
• Ensure that handovers, invoices and job cards are completed accurately and within prescribed standards
• Ensure that feedback is provided timeously to the relevant parties

Duties: (General):

• Download cites every morning
• Keep stock up to date and assist storeman with stock take
• Keep the company vehicle clean
• Submit petrol slips

Performance Standards (General): 

• Ensure that stock is up to date at all times and report any discrepancies
• Ensure that the company vehicle is clean at all times
• Ensure that petrol slips are submitted weekly

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Main purpose of job:

• Service and maintain alarm systems for domestic, commercial and industrial sectors.

Qualification & experience:

• Matric Or Equivalent
• Minimum 5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault finding experience

Job requirements & other attributes:

• Valid driver’s license essential
• Must be PSIRA registered (Grade E)
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Knowledge of CCTV, Intercom systems and access control
• Able to work standby as per duty sheet

Duties:

Technical:

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Complete small installations as and when required

Performance standards:

Technical:

• Ensure that scheduled service call are attended or rescheduled accordingly
• Ensure that alarm panels are programmed with prescribed standards
• Ensure that documents are completed timeously and within prescribed standards
• Ensure that the alarm is programmed to ADT standards
• Ensure that all installations are completed to ADT standards

 Admin:

• Ensure that drive sheets are completed accurately
• Ensure that job reports and technical invoices are completed accurately and timeously
• Ensure that quotes are completed accurately
• Ensure that inspection checks are completed on a weekly basis
• Ensure that all stock is available at all times and missing stock is reported immediately to FLM
• Ensure that the company vehicle is clean at all times

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Generic Job Purpose:

• As the Operations you are responsible for the complete operational functioning of the Armed Response department in an efficient and professional way.

 Occupational Level:       

• Professionally Qualified and experienced specialists/mid-management

 Subordinates:

• Guarding Manager
• Fleet Controller

 Minimum Experience:

• 3-5 years’ experience in a similar environment
• 2-3 years’ management/supervisory experience
• 2-3 years’ experience in Operations

 Minimum Qualification:

• Bachelor’s degree / Diploma (preferred)

 Key Performance Area 1 (50%): Operations

• Accountable to maintain quality, service and outputs related to work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
• Oversee key projects, processes, and performance reports.
• Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Visit client sites on an ongoing basis.
• Play an active role in escalated customer complaints.
• Develop and maintain client relationships to enhance customer service.
• Resolve and escalate customer complaints within the set time frames.

Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management

• Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations.
• Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to;
• Managing fuel consumption.
• Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
• Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
• Overhead cost control to effectively manage the cost of service delivery.

Key Performance Area 4 (15%): People Management

• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.

Key Performance Area 5 (15%): Governance and Reporting

• Implement governance and compliance policies and processes effectively.
• Identify, manage, and provide feedback on any risk exposure within the region.
• Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements.
• Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
• Prepare all relevant reports for stakeholders within required timeframes.
• Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance.
• Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).

Competencies:

• Providing Leadership
• Communicating Information
• Building Relationships
• Driving Success
• Showing Resilience
• Investigating Issues
• Processing Details
• Structuring Tasks
• Giving Support
• Adjusting to Change
• Creating Innovation
• Evaluating Problems

Skills:

• Operational metrics
• Financial Management and Analytics
• Business Systems and processes
• Advanced Excel
• Negotiation skills
• Coaching
• Social Media

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QUALIFICATIONS & EXPERIENCE:

• Matric
• Minimum 3-5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault-finding experience

MAIN PURPOSE OF JOB:

• A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems.
• This technician can also perform basic fault finding and install radio communication devices

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade C)
• Knowledge of Listener advantageous
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Basic Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as per duty sheet

DUTIES

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Treat all clients with respect
• Always ensure neatness and in full uniform
• Assist with any problems or complaints
• Ensure the vehicle assigned to you is roadworthy and clean
• Check and inspect the vehicle thoroughly before leaving the office/hub
• Ensure the vehicle assigned to you is roadworthy and clean
• Check and inspect the vehicle thoroughly before leaving the office/hub
• Report all faults to the Senior Supervisor, Installations
• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
• Complete a stock control check
• Keep the company vehicle clean and tidy

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QUALIFICATION & EXPERIENCE:

• Matric
• Relevant HR Qualification
• 2 years admin experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, outlook and internet)

DUTIES:

Filing:

• File all documents received correctly and in the correct format on personnel file
• Maintain Labour Law and practices on the retaining of files for 5 years
• Prepare files for internal and external audits
• Assist managers with the drawing of files
• Send and receive archive files from metrofile

Performance Standards (Filing):

• Ensure that all documents received are completed correctly and copies are kept on the personnel files
• Ensure accurate filing of documents
• Ensure that files are up to date
• Ensure that a file out card is completed upon manager drawing employee file
• Ensure that an order is completed and sent off to metrofile upon request to send or receive files

HR Administration:

• Processing of Disability Claims
• Processing of IOD’s
• Assist with HR Administration as and when required

Performance Standards (HR Administration):

• Complete and submit Disability Claims to Tennant
• Liaise with Line Managers regarding outstanding documents
• Submitting of IOD Documents to Makrosafe
• Complete and submit IOD Report on a weekly basis
• Liaise with Line Managers regarding outstanding documents

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MAIN PURPOSE OF JOB: 

• Fidelity ADT is looking for an individual with good HR Generalist skills with strong focus on the talent management / recruitment process ,
• To manage the recruitment process from advertising to placement 

QUALIFICATION & EXPERIENCE:

• Matric or equivalent
• HR Qualification (Degree/Diploma)
• Minimum 4-7 years recruitment and selection experience
• Valid Driver’s Licens

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, outlook and internet)
• Sound knowledge of labour legislation
• Good knowledge of talent management 
• Working knowledge of recruitment platforms and HR online systems 

INTERNAL CLIENTS:

• All Staff
• Management

EXTERNAL CLIENTS:

• Clients
• Candidates
• Technikons / Colleges
• Referees

DUTIES:

• Check that Employment Requisition is correctly completed and assist managers in completing if necessary
• Compile a detailed job description based on the completed staff requisition
• Complete internal and/or external advert from detailed job description
• Place ads in appropriate media and on notice boards
• Peruse CV’s & identify candidates with relevant experience/background
• Do telephonic interviews if applicable
• Set up interviews with candidates who meet job requirements
• Conduct competency-based interviews & compile a shortlist
• Conduct criminal checks and reference checks on successful candidates
• Interview shortlisted candidates in conjunction with Line Management
• Discuss the top competencies and successful candidate with the Line Manager
• Prepare an offer letter to the successful candidate
• Send regret letters to unsuccessful candidates
• Compile engagement paperwork for successful candidate including and not limited to: Employment Contract, Annexure A and B and Personal Information forms
• Complete weekly recruitment report
• Approachability
• Comfort around higher managers
• Customer focus
• Ethics and values
• Hiring and staffing
• Interpersonal savvy
• Listening
• Organising
• Planning
• Process Management
• Sizing people up
• Time management
• Drive for results

PERFORMANCE STANDARDS:

• Ensure that the recruitment process is complete within 60 days of receiving a completed/signed requisition
• Ensure that the job description is completed in line with the requirements as set out by the Line Manager / HOD
• Ensure that the internal/external advert run simultaneously for 1 week
• Ensure that criminal checks and reference checks are completed prior to the candidate being made the Offer of Employment
• Ensure that contract and Annexure B corresponds with the approved Employee Requisition and documents are sent through to payroll timeously
• Ensure that the recruitment report is updated showing all vacancies in the relevant departments

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Main purpose of job:

• Source and sell armed monitoring and armed response agreements to potential new customers
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers.
• Achieve and exceed monthly sales targets for new customers and hardware sales

Qualification & experience:

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
• Matric or equivalent

Job requirements & other attributes:

• Self-motivated and energetic
• Good selling skills
• Good organizational and time management skills
• Excellent communication (written & verbal), presentation and negotiation skills
• Computer Literate (MS Office, Email and Internet)
• Presentable and of sober habits
• Valid driver’s license (Compulsory)
• Own reliable vehicle (Compulsory)
• Valid PSIRA - Grade C (Advantageous)
• Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
• Fully Bilingual (English and Afrikaans) preferable
• Hunter for new business and passionate about the communities safety
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)

Duties:

• Generate and close self-sourced deals
• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Create solid & long-standing relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve both targets for revenue sales & for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Drive for results
• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Assertive
• Sense of urgency
• Adaptable

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Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification (advantageous)
• At least 1 years’ experience in security industry or similar role
• Computer literate (compulsory)
• Possess excellent communication skills
• Must be able to work at night
•  Able to work under pressure
• Physically fit

Job Specification (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving and distributing of consignments to and from CIT teams
• Scanning of consignments
• Balancing of vault and locking up
• Sorting of consignments
• Documentation and administration duties
• Searching duties

Other Personality Attributes and Core Competencies:

• Accuracy
• Good interpersonal skills
• Organising and planning ability
• Quality assurance
• Willing to work overtime
• Customer focus
• Team Work
• Honest and reliable

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Key Responsibilities:

ICT Responsibilities:

• Desktop Support: Proficient in providing top-tier desktop support, ensuring seamless user experiences and issue resolution.
• PC Hardware and Software: In-depth knowledge of PC hardware components and software applications, enabling efficient troubleshooting and solutions.
• Networking: Skilled in network setup, configuration, and problem-solving to maintain optimal connectivity.
• Operating Systems: Expertise across a range of operating systems, including Windows 7, 8, 8.1, 10, Windows Server, MAC, Linux, iOS, and Android.
• Telephony: Proficient in telephony systems, contributing to effective communication solutions.
• Disaster Recovery Site Management: Capable of managing and maintaining disaster recovery sites, ensuring business continuity and data integrity.
• Data Centre Support: Strong understanding of data centre operations, facilitating reliable data storage and accessibility.
• Executive and Senior Management Support: Proven ability to provide specialized support to executive and senior management personnel.

Product Responsibilities:

• Product and Technical Support: Delivering comprehensive product support and technical guidance to clients and users.
• CCTV and Alarms: Experienced in supporting and maintaining CCTV systems and alarms for enhanced security measures.
• Signaling Equipment: Proficient in managing and maintaining signaling equipment, contributing to operational efficiency.
• Post-Sales Client Support: Committed to delivering exceptional post-sales support, cultivating long-term client relationships.
• Physical Security and NCC Administration: Overseeing physical security measures and ensuring streamlined administration of the Fidelity National Command Centers.

Qualifications:

One or more of the following:

• Matric Certificate/ GR 12
• Comptia A+ and Network+
• MCP (Microsoft Certified Professional) in a relevant area of Operating system network support
• Proven work experience as an Assistant Systems Engineer.
• ITIL Foundation - Advantageous

Experience:

The ideal candidate will demonstrate proficiency and experience in the following areas:

• 3+ years of experience in IT support
• Desktop support
• Hardware and software
• Operating Systems
• Windows Operating System (7 and up)
• Windows Server (2008 R2 and up)
• MAC
• Linux
• IOS and Android
• Basic Networking
• Basic Telephony

Advantages Experience:

• Basic SQL Knowledge
• Product and Technical support
• CCTV
• Hikvision
• Dahua
• Avigilon
• Hanwha
• Alarms
• DSC
• Paradox
• Ajax
• Hikvision AX Pro
• Texecom
• Signalling Equipmen
• FSK
• RDC
• Finmonn
• Post-Sales Client Support