Career Opportunities at Santam Insurance

Key Responsibilities:

• Code for the creation of new and maintenance of existing applications.
• Collaboration with Product Owners, SCRUM Masters and team members to ensure the successful delivery of projects using the prescribed Agile way of working.
• Assist in the analysis and design of solutions under the guidance and consultation of a Solutions Architect.
• Produce development estimates which contribute to overall delivery estimates.
• Ensure documentation is maintained in accordance with established standards.
• Perform and participate in code reviews.
• Develop and fix support issues.
• Provide guidance and mentor support to Junior and Trainee development team members.
• Provide regular feedback on project and support work to help contribute to the continuous improvement of the team.
• Participate in quality assurance, user acceptance testing as well as demos and training of new solutions.
• Comply with company policies and procedures, standards and methodologies.
• Stay current on industry practices and trends in the short-term insurance and digital environments and contribute innovative ideas for the use of technology and improvement of processes.  

 Qualifications and Experience:

• IT degree or diploma
• Proven experience of 3-5 years as an Android Developer 
• A strong portfolio of Android applications previously worked.
• Proficiency in Java programming languages.
• Kotlin programming language experience advantages.
• Solid understanding of Android app development fundamentals, including Android Studio and the Android SDK.
• Experience with RESTful APIs and third-party libraries and APIs integration.
• Proficient in debugging, profiling, and performance optimization.
• Familiarity with Android UI/UX principles.
• Strong problem-solving skills and attention to detail. 
• Excellent communication skills, both written and verbal.
• Knowledge of software development best practices and agile methodologies.
• Familiarity with version control systems, preferably Git. 
• Database design and development
• Previous work with Firebase(Crashlytics) or other backend services.
• Published Android apps on the Google Play Store advantages.
• Knowledge of architectural patterns (e.g., MVP, MVVM).
• Ability to work both independently and collaboratively in a team environment.
• Experience in working with agile Teams and successfully delivering agile based software projects.

Competencies;

• Client focus
• Accountability And Execution
• Adaptability / Flexibility
• Problem Solving
• Quality Focus
• Enabling innovation
• Emotional intelligence

Additional Competencies and Skills;

• Ability to work at the conceptual as well as detailed level and paying attention to detail in context of the project scope and strategic alignment.
• Effective communication skills both written and verbal, in business and technical terms, appropriately designed for the target audience.
• Effective relationship building skills and ability liaise with stakeholders at all levels, internal and external.
• High confidence, self-driven, motivated individual who can remain calm and focused under pressure and who is passionate about technology.
• Ability to effectively deal with conflict situations and complexity whilst remaining organized and adaptable in a complex, fast-paced and dynamic environment.
• Ability to plan, organize and manage own workload and timelines aligned to project plans.
• Team player with ability to work independently as well as collaboratively.
• Learning orientation to gain business and system domain knowledge and stay aligned with latest trends in business analysis and information technology.

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What will make you successful in this role?

• To develop and coordinate broker relationships at a strategic and operational level, with a focus on efficiency, growth and profitability, in line with broker and Santam objectives. Strategies to achieve this will differ according to segmentation / portfolio
• To manage a portfolio of business through analysis, interpretation and decision making, while building effective relationships with business partners, both internally and externally
• To ensure successful implementation of the black intermediary development Initiative and identify, develop, support and grow the number of black brokers
• Good interpersonal skills are essential for the success of the position

Personal Attributes;

• Business insight - Contributing independently
• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Plans and aligns - Contributing independently

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Job Description:

• Develop and implement a technical vision and long-term strategy, ensuring alignment with the company’s overall business objectives.
• Lead, motivate, and manage the technology team, fostering a culture of innovation, collaboration, and continuous improvement.
• Engage with board members, investors, and other stakeholders to communicate the technology strategy and address concerns.
• Oversee the design and development of the technology platform, ensuring scalability, reliability, and user-friendly experiences.
• Technically enable the  product development lifecycle from concept to delivery and continuous improvement.
• Identify and integrate new technologies and innovations to enhance the platform’s capabilities and user experience.
• The CTO needs to build an in-depth knowledge of the market trends, customer behaviors, and competitive landscape to drive technology enablement that meets market demands.
• Develop an understanding of customer needs and pain points (supply and demand side) to drive user-centered design and product development.
• The CTO must understand the business model to align technology development with revenue streams, value propositions, and customer segments.
• Develop a strong understanding of the business case and commercialisation plans to support enabling the strategy from a technology perspective
• By integrating an understanding of the business case into each aspect of their role, the CTO ensures that technology serves as a true enabler of business success, driving innovation, efficiency, and value creation in a platform-enabled ecosystem venture. The symbiosis between technological acumen and business insight is critical in navigating the multifaceted landscape of platform ecosystems effectively.
• Develop and maintain an optimal IT architecture to support the platform's scalability and functionality needs
• Ensure the successful implementation of technology solutions, managing risks, and addressing technical debt.
• Oversee the ongoing maintenance, support, and enhancement of the platform to ensure operational excellence.
• Develop strategies to grow and nurture the ecosystem, including partner engagement, API development, and developer relations.
• Build out a world class API market place to enable partnerships (Channels, SaaS, PaaS)
• Ensure smooth integration with third-party services, vendors, and other ecosystem partners.
• Engage with the developer community and other ecosystem participants to foster collaboration and co-creation.
• Ensure that data is core and centre to the platform strategy and architecture. The CTO's role in data is vast and multifaceted, bridging technical, strategic, and ethical dimensions. As data becomes increasingly central to business operations and strategy, the CTO's role in managing and leveraging this asset is critical
• Saleability: Ensure that data infrastructure can accommodate growth in data volume and velocity.
• Integration: Supervise the integration of different data sources, ensuring a cohesive data environment
• Data Protection: Implement robust data protection measures to safeguard sensitive information against breaches.

Key Responsibilities;

• Analytical Tools: Introduce and manage tools and platforms that aid in data analysis, such as business intelligence tools.
• Data-Driven Culture: Support promoting a culture where decisions are made based on data-derived insights
• Operational Efficiency: Support optimising data-related operations for speed, cost, and effectiveness
• Implement rigorous security protocols to protect the platform and user data from cyber threats.
• Ensure compliance with applicable group policies, laws, regulations, and industry best practices related to technology and data.
• Identify and mitigate technology-related risks, including those related to data privacy and intellectual property.
• Stay abreast of the latest industry trends, technologies, and market demands to inform strategic decision-making.
• Allocate resources to research and development initiatives to drive technological advancements and competitive advantage.
• Develop knowledge management processes to facilitate learning and information sharing within the organization.
• Develop and manage the technology budget, ensuring optimal allocation of resources to meet business objectives.
• Negotiate and manage contracts with vendors and service providers to ensure value for money and quality service.
• Optimize the allocation of human, technological, and financial resources to achieve organizational goals.
• Develop and monitor key performance indicators (KPIs) to assess the effectiveness and efficiency of technology operations and initiatives.
• Drive continuous improvement initiatives based on performance data and user feedback.
• Foster a learning environment and support the professional development of the technology team.
• Attract, retain, and develop top-tier technology talent to support the organization’s goals.
• Engage with customers to understand their needs and gather feedback on the platform's performance and features.
• Build and maintain strong relationships with ecosystem partners, vendors, and other stakeholders to facilitate collaboration and co-creation.
• Effectively convey technological concepts, strategies, and challenges to non-technical stakeholders, ensuring understanding and alignment.
• Actively seek and integrate feedback from business stakeholders to refine technology strategy and product development.

Qualifications & Experience;

• University Degree and/or qualification in an IT related discipline such as mathematical-scientific field or information technology or other relevant professional experience.
• Platform-enabled ecosystem businesses
• Deep experience in platform and software architecture and building digital products from early-stage through scaling and maturity
• Solid background in engineering leadership positions, leading larger engineering teams >20, shown ability to develop & scale teams 
• Good understanding of the SDLC of Apps/Mobile (B2C)
• Being comfortable with and passionate about open-source components
• Experience working with third-party integrations
• Good understanding of product management and ability to work closely with leadership team
• Ability to manage internal and external stakeholders through clear and concise written and verbal communication

 Skills;

• Ability to ‘think-out-of-the-box’ / lateral thinking with a balance short and long-term thinking
• High drive/self-starter/proactive and anticipate requirements
• Strong negotiation skills
• Ability to inspire and motivate a team
• Strong co-ordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• Professionalism, excellent judgement, use of discretion and problem-solving abilities 

Competencies;

• Collaborates 
• Customer focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates Innovation 
• Talent enablement

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Key Responsibilities;

• Plan and assist in conducting of regular quality and risk review procedures
• Accurate measurement data quality
• Identify improvement opportunities
• Provide feedback to Individuals and Leaders
• Implement improvement opportunities
• Keep up to date on internal and external developments and practice to ensure their input and advice is appropriate and forward looking
• Help to ensure that the Commercial Processing Centre (CPC) operates in accordance with relevant regulatory and legal requirements and works to ensure that awareness of such requirements is raised and promoted throughout this area
• Collaborate on initiatives / projects
• Evaluating and measuring customer satisfaction and other performance outcomes
• Design and develop QA templates
• Adhere to data management process needed by MIS for accurate reporting

Qualifications and Experience;

• Grade 12 Matric or Senior Certificate.
• Insurance related qualifications an advantage:
• Relevant NQF Level 4 - 30 FAIS credits (Commercial - Short Term insurance related)
• 2 - 3 years’ experience in Short-term insurance (Commercial lines).
• Good understanding of contact centre processes and SLA’s
• Coaching skills and experience
• Excellent computer literacy, particularly Intermediate Excel
• Report writing experience an advantage
• RE1/RE5 Qualification an advantage

Competencies;

• Working with people
• Deciding and Initiating Action
• Client Service Orientation
• Teamwork and Support
• Building Relationships
• Communication
• Optimizing Technology
• Problem Solving
• Delivering Quality
• Performing under Pressure
• Commercial Thinking/Awareness

Skills;

• Detail orientation
• Organisational awareness
• Process improvement skills
• Interpersonal sensitivity
• Good communication skills (verbal & written)

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What will make you successful in this role?

• This successful person will be expected to play a strategic role in developing/growing the segment and positioning the organisation within the broader business community whilst interacting closely with other industry and business leaders.
• Further responsibilities
• The focus is on providing the appropriate channel strategies and mobilising the management team to deliver on these with their teams to achieve targeted growth objectives at profitable margins.
• Identify and drive business improvement opportunities 
• Growing the collective property schemes (sectional title/retirement/ shareblock /HOA) portfolio profitably.
• Manage stakeholder and value chain relationships, to ensure sustainability, profitability and business model success.
• Facilitating growth in all other areas in Santam Broker Solutions.  
• Business Development.
• Managing relationships with internal, external and industry partners
• Adapting the strategy to fit market conditions and needs

Qualifications and Experience;

• Minimum Qualifications: Degree and Insurance related qualifications/ AIISA or FIISA or similar qualification
• RE1 and RE5
• Extensive financial services experience 
• Must have Short Term Insurance (STI) experience 
• Extensive experience in business unit leadership 
• Demonstrated commercial success in driving a profitable business 
• Leadership ability to lead and develop a sizeable team 
• Relevant experience in terms of managing relationships with business partners
• Provide leadership that fosters performance culture 
• General managerial experience on a senior level
• Good knowledge and experience of strategic formulation and implementation
• Sound business relationships already established within the STI Industry
• Experience/knowledge of the legislative requirements within the property collective schemes industry

Skills and Knowledge;

• Up to date understanding of regulatory changes & translation thereof into Santam and the business area
• Excellent interpersonal and communication skills and have the energy, drive and enthusiasm to successfully operate within a high profile, market-leading organisation
• Solid communication and negotiation skills 
• Ability to analyse and interpret results and implement corrective actions where required
• Proven knowledge of the insurance industry
• Keeping updated on developments in the property collective schemes industry and aligning business plans to address this Niche market.
• Creating a purpose or vision for their part of the organisation that supports larger organisational goals and provides unique insight on this part of the organisation
• Develops annual business plan and secures resources necessary to achieve identified objectives consistent with appropriate consideration of medium term requirements 
• Determining of specialist reinsurance programs applicable to Santam Real Estate

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WHAT WILL MAKE YOU SUCCESSFUL

• Manage workload and instructions from system through any communication and or documents.
• Required to check completeness and correctness of documents.
• Responsible for all actions to get claim assessment ready.
• Contact client or intermediary telephonically for any identified outstanding information.
• Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
• Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
• Process payments and orders as per Assessor recommendation and instruction
• Responsible for arrange and manage car hire requests and extensions
• Compiling of all rejection letters and distribution thereof to relevant stakeholders

 
QUALIFICATIONS AND EXPERIENC;

• Matric
• Fully computer literate (MS Office)
• 2 - 4 years’ claims experience
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex, BPM, Claims Center and Codeplex will be an advantage

 SKILLS;

• Ability to verify and interpret policy and appraisal detail
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate
• Basic business ethics

 COMPETENCIES;

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation