Career Opportunities at The Capital Hotels, Apartments & Resorts

Description
You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required

 Requirements

• Matric
• Sound knowledge of Front Office, Reservations and General Management Procedures
• Communication, engagement and Guest Service Skills
• Strong Computer Literacy skills: MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

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Description
The Banqueting Waiter is responsible for serving food and beverages at Conferences and Function areas in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities:  front of house, function set up and break down, and stock.

Requirements

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years Banqueting Waiter experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts

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Description:
The Banqueting Coordinator is responsible for quotations for business, acquires new business, maintains current business, and confirms potential business.  The incumbent will assist the operational team with set up, check quality of DCP food offerings, ensure the venues are clean and up to standard at all times, check on guest satisfaction, deal with guest complaints, assist with site inspections and ensure the successful running of day-to-day conferences and events as and when a confirmed booking is in-house.
Requirements

• Matric
• Hands-on Problem-Solving approach and the ability to remain calm under pressure
• 1 – 2 Years previous Banqueting Coordinator experience
• Experience in Hotel management software and Point of sale software
• Strong Client Relationships and Good contact base
• Customer service driven with outstanding communication and active listening skills
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

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The Waiter is responsible food and beverages in the Restaurant, Room Service and, if required, Function areas in a friendly, fast and efficient manner. The position is primarily concerned with two main functional activities: front of house and stock.

Requirements

• Matric
• Previous Restaurant experience essential
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts

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Description
The Duty Manager is responsible for the supervision and control of all guest services, Reservations, Guest Relations and administration of the Front Office Department.

Requirements

• Matric
• Must be able to speak Portuguese.
• 1 – 2 Years Managerial experience advantageous.
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to delegate effectively
• Second-in-Charge to the Front Office Manager
• Meticulous with paperwork and admin

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Description
The Night Auditor checks front office accounting records for accuracy and on a daily basis summarises and compiles information for the hotels financial records. The Night Auditor tracks room revenue, occupancy percentages and other front office operating statistics.
In addition, the incumbent will prepare a summary of cash, cheque and credit card activities, reflecting the hotel’s financial performance for the day. They post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.

Requirements

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years night audit experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Well versed in an HMS system (Protel advantageous)
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills

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Description
The Switchboard Operator is responsible for the supervision and control of the Hotel’s centralised telephone system, transferring of calls to departments within the hotel as well as to Hotel Guests as per The Capital Hotel Group Policy.

Requirements

• Matric
• Hospitality Qualification or Similar
• Very good command of the English Language (verbal and written)
• Previous switchboard experience will be advantageous
• Good telephone etiquette
• Computer Literate
• Ability to work as part of a team, as well as independently
• Ability to run with multiple tasks/jobs
• Honest and trustworthy beyond approach
• Great attention to detail
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Ability to work shifts