Current Jobs at Robert Walters

About:

• A leading global mining company is looking for a Legal & Compliance Specialist to join its commodity trading division in Johannesburg.
• This role is perfect for a qualified attorney with strong experience in commercial transactions and a solid understanding of legal risk in fast-moving, international environments.
• You’ll work at the heart of the business, partnering with cross-functional teams to provide legal guidance, manage compliance frameworks, and ensure smooth execution of trading activities.
• This is a great opportunity to be part of a collaborative and inclusive team working on high-profile projects with real global impact.

What you’ll be doing:

• Advise on complex commercial contracts and day-to-day legal issues in trading operations.
• Support business teams on deals, disputes, and strategic projects, balancing commercial goals with legal risk.
• Monitor and manage compliance across anti-bribery, corruption, sanctions, AML/CTF, and other regulatory areas.
• Stay on top of legal developments and ensure the business stays aligned with local and global regulations.
• Manage external legal counsel and provide clear, practical advice to internal stakeholders.

What you’ll bring:

• Admitted attorney in South Africa with solid experience in commercial and transactional law.
• Background in commodities, finance, or international trade law, ideally from a top-tier law firm or multinational.
• Strong knowledge of international trade contracts, Incoterms, and regulatory compliance.
• Hands-on experience in compliance frameworks (e.g., ABC, AML, sanctions).
• Excellent communication, drafting, and risk management skills.
• A proactive, collaborative mindset and the ability to work across global teams.

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Role Overview

• My client is looking for a passionate and experienced Senior Customer Success Manager to lead a growing team.
• In this high-impact role, you will be responsible for leading and scaling the global Customer Success function to drive adoption, retention, and expansion across an enterprise customer base.
• You will be the primary point of contact for key customers post-sale, ensuring they derive maximum value from our Microsoft Teams-based UCaaS, CPaaS, and Contact Center solutions.
• You will lead a team of Customer Success Managers, build scalable customer journeys, and work cross-functionally with Sales, Support, and Product to deliver a world-class customer experience.

Key Responsibilities

Customer Success Strategy & Leadership

• Lead and evolve the Customer Success strategy to enhance adoption, renewal, and expansion across enterprise clients.
• Manage and mentor a team of Customer Success Managers to meet retention and growth targets.
• Own customer lifecycle processes, including onboarding, engagement, health tracking, and success planning.
• Develop and execute playbooks for driving adoption, ensuring customer satisfaction, and reducing churn.

Client Relationship Management

• Serve as a trusted advisor to key accounts, aligning my client’s solutions with business goals.
• Conduct regular Executive Business Reviews (EBRs) and performance check-ins.
• Identify upsell and cross-sell opportunities in partnership with the Sales team.
• Act as the voice of the customer to internal teams to influence product roadmaps and service enhancements.

Process & Insights

• Build data-driven insights from usage metrics, support data, and feedback to enhance customer outcomes.
• Create reporting frameworks to monitor customer health, engagement, and revenue expansion.
• Drive continuous improvements to the customer journey, onboarding experience, and success tools.

Cross-Functional Collaboration

• Collaborate with Sales, Marketing, Product, and Support to ensure seamless customer engagement.
• Provide feedback loops to Product teams based on customer needs and pain points.
• Work with Support to ensure fast resolution of critical issues, while proactively mitigating future risks.

Required Qualifications & Skills

Experience & Background

• Minimum of 5 years’ experience in a Customer Success leadership role, preferably within SaaS, UCaaS, or Cloud Communications.
• Proven success leading Customer Success teams in a B2B or enterprise environment.
• Demonstrated ability to manage large enterprise customers and complex account dynamics.

Technical & Commercial Acumen

• Strong understanding of Microsoft Teams, Unified Communications, or Contact Center solutions is highly advantageous.
• Familiarity with Customer Success tools (e.g., Gainsight, ChurnZero, HubSpot) and CRM systems.
• Commercially minded with a track record of driving expansion and retention metrics.

Soft Skills

• Exceptional interpersonal, communication, and presentation skills.
• Strong strategic thinking, analytical capabilities, and decision-making under pressure.
• Empathetic leadership style with a passion for building relationships and inspiring teams.

Education

• Bachelor’s degree in Business, Communications, IT, or a related field.
• Certifications in Customer Success or related technologies are a plus.

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About:

• An exciting opportunity for a Senior Legal Counsel to join a leading global entertainment and media company in their Johannesburg offices.
• This role offers you the chance to provide strategic legal guidance across a diverse portfolio of business operations.
• You will be at the forefront of ensuring compliance with both local and international laws, while working closely with regional and global teams to deliver expert legal support.
• The position is ideal for someone who thrives in a collaborative environment, values professional excellence, and is passionate about making a meaningful impact on high-profile projects.
• With flexible working opportunities, exposure to cross-border matters, and the chance to work alongside knowledgeable colleagues, this is an exceptional platform for your career growth.

What you'll do:

• As Senior Legal Counsel based in Johannesburg, you will play an integral part in shaping the legal landscape for one of the world’s leading entertainment organisations operating across Africa.
• Your day-to-day responsibilities will see you advising on a broad spectrum of commercial activities—from theatrical releases to digital streaming—ensuring every aspect complies with relevant legislation.
• You will draft and negotiate key agreements that underpin major business initiatives while acting as a trusted advisor to senior leaders.
• By collaborating with regional colleagues in Europe and engaging directly with stakeholders from diverse backgrounds, you will help drive operational excellence.
• Your ability to manage complex regulatory requirements across multiple countries will be essential as you guide teams through evolving legal frameworks.
• Success in this role means being proactive in identifying risks, fostering strong interdepartmental relationships, maintaining meticulous records, and delivering clear communication that empowers non-legal audiences.
• Provide comprehensive legal support to various business units including theatrical distribution, marketing, ad sales, promotions, events, corporate operations, environmental matters, and health and safety.
• Ensure ongoing compliance with local South African laws as well as applicable international regulations and internal company policies across all business functions.
• Draft, negotiate, and review a wide range of commercial agreements such as programming acquisition contracts, advertising sales agreements, and marketing arrangements.
• Act as the first point of contact for the Country Head of Africa on all legal matters, offering timely advice and transactional support for daily operations.
• Work closely with regional EMEA lawyers to address specialised areas of law and support cross-border transactions involving media distribution and consumer products.
• Support local productions by collaborating with central production legal teams to ensure all contractual obligations are met efficiently.
• Advise on regulatory compliance issues related to competition law, consumer protection, data privacy, and digital streaming services across multiple jurisdictions.
• Manage relationships with external counsel when required, overseeing budgets and ensuring cost-effective delivery of legal services.
• Maintain accurate records of transactions in both local and regional databases to facilitate transparency and effective knowledge management.
• Participate actively in business meetings with senior executives to provide up-to-date legal insights and contribute to strategic decision-making.

What you bring:

• To excel as Senior Legal Counsel in this prominent entertainment group’s African division, you will bring substantial experience gained from similar roles where you have provided nuanced legal advice within fast-evolving sectors such as television or digital media.
• Your background should reflect deep familiarity with contract law—especially drafting bespoke agreements—and navigating complex regulatory environments spanning multiple territories.
• You are adept at translating technical legal information into actionable guidance for business partners who may not have a legal background.
• Your interpersonal skills enable you to foster trust quickly among diverse stakeholders while resolving conflicts amicably.
• A methodical approach ensures your work remains meticulous even when managing competing priorities or tight timelines.
• Experience working collaboratively within cross-functional teams—often bridging cultural differences—is vital.
• If you possess additional language skills such as French or have worked extensively
• Qualified attorney with 10-15 years' PQE.
• Extensive experience providing legal counsel at a senior level within media or digital industries, ideally encompassing television or streaming platforms.
• Proven expertise in drafting complex commercial contracts from scratch tailored to new business challenges or emerging market trends.
• Strong organisational skills enabling effective prioritisation of tasks while managing a dynamic portfolio of contracts under tight deadlines.
• In-depth understanding of different contractual types and structures relevant to entertainment businesses operating across multiple jurisdictions.
• Demonstrated ability to communicate intricate legal concepts clearly to non-legal stakeholders at all levels within an organisation.
• Experience managing government stakeholders as well as external counsel relationships including budget oversight responsibilities.
• Familiarity with regulatory frameworks affecting media operations not only in South Africa but also other African countries is highly desirable.
• Track record of building positive relationships quickly with colleagues from varied backgrounds while facilitating win-win outcomes during negotiations or conflict resolution situations.
• French language proficiency would be advantageous though not essential for success in this role.

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About:

• A unique opportunity has arisen for an experienced legal professional (minimum ten years' PQE) to step into a newly created Head of Legal Middle East and Africa position, supporting the rapid expansion of a global sustainability advisory firm.
• This role is based in either Johannesburg or Cape Town, and offers you the chance to shape the legal landscape across diverse markets, working closely with senior leaders and stakeholders throughout the region.
• You will play a pivotal part in driving business growth, ensuring robust legal compliance, and facilitating complex M&A activities.
• The organisation is renowned for its commitment to environmental responsibility, collaborative culture, and supportive leadership, providing you with a platform to make a significant impact while enjoying flexible working opportunities and exposure to international best practices.
• Play a key role in guiding the legal strategy for a rapidly growing international business with a strong presence across the Middle East and Africa, directly influencing commercial success and regional expansion.
• Collaborate with high-calibre teams including finance, M&A, HR, and external counsel, fostering an inclusive environment where your expertise is valued and your input shapes critical decisions.
• Benefit from flexible working opportunities within a global network that prioritises professional development, knowledge sharing, and supportive leadership at every level.

What you'll do:

• As Head of Legal Middle East and Africa, you will be entrusted with broad responsibilities spanning commercial contract negotiation, corporate governance, M&A support, compliance management, intellectual property protection, and employment law advisory.
• Your day-to-day will involve close collaboration with regional directors, finance teams, HR professionals, M&A specialists, global tax experts, commercial teams, and external counsel.
• You will be instrumental in ensuring that all business activities are conducted within a robust legal framework while proactively identifying risks and opportunities for improvement.
• Success in this role requires you to balance technical excellence with pragmatic solutions that enable business growth.
• Your ability to communicate complex legal concepts clearly to non-legal colleagues will be essential as you help drive strategic initiatives forward.
• This is an exciting opportunity for someone who thrives in an international environment where no two days are alike—your contributions will directly influence both operational efficiency and long-term success.
• Negotiate and draft client agreements, purchasing contracts, confidentiality agreements, engagement letters, and data protection documents to support commercial operations across multiple jurisdictions.
• Assist on bids and tenders by providing expert legal advice that ensures all submissions are compliant with relevant regulations and aligned with organisational objectives.
• Liaise with insurers to manage risk effectively while overseeing relationships with external lawyers regarding litigation matters as they arise in the region.
• Draft board and shareholder minutes, maintain statutory books, and facilitate changes to company directorships across Middle East and African entities.
• Ensure timely corporate filings are completed accurately while supporting group reorganisations, integrations, mergers, liquidations, and asset transfers.
• Conduct due diligence for Mergers and Acquisitions activities; review acquisition documents; provide guidance on earn-out structures; work closely with the Global M&A Director and external legal advisors.
• Monitor new legislation affecting operations in the region; advise internal stakeholders; update or create compliance policies; deliver training as required.
• Support navigation of B-BBEE issues in South Africa by collaborating with local experts to ensure ongoing regulatory alignment.
• Assist with trademark filings to protect intellectual property rights throughout the region.
• Provide support to Human Resources on employment law matters as needed.

What you bring:

• To excel as Head of Legal Middle East and Africa, you will bring substantial experience gained from both private practice at reputable law firms and ideally from time spent in-house within multinational organisations.
• Your background should include hands-on involvement in complex commercial negotiations as well as exposure to corporate governance requirements across different countries.
• A deep understanding of regulatory frameworks relevant to the Middle East and Africa is crucial.
• You will possess excellent interpersonal skills that allow you to build trust-based relationships internally and externally.
• Your attention to detail combined with an ability to see the bigger picture enables you to offer practical advice that supports business goals without compromising compliance.
• Adaptability is key—you must be comfortable navigating ambiguity while remaining responsive to changing priorities.
• If you have additional language capabilities beyond English or prior experience supporting HR teams on employment matte

Requirements:

• At least ten years of post-qualification experience (PQE) with exposure to cross-border transactions involving the Middle East and/or Africa.
• Demonstrated expertise in drafting and negotiating a wide range of commercial agreements within an international context.
• Proven experience working within commercial or corporate legal teams at mid-sized or larger law firms or in-house environments.
• A collaborative approach that fosters teamwork across departments while maintaining high standards of professionalism.
• Fluency in English is essential; additional language skills such as French are highly desirable for effective communication across diverse markets.
• A pragmatic mindset focused on delivering efficient solutions that balance risk management with business objectives.
• Experience managing external counsel relationships during litigation or transactional matters.
• Familiarity with corporate governance processes including board minute preparation, statutory book maintenance, director appointments/removals, and regulatory filings.
• Ability to keep abreast of evolving legislation impacting multiple jurisdictions while advising on policy updates or new policy creation.
• Previous involvement in supporting HR functions on employment law issues is advantageous.

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What You’ll Do

• Design, build, and maintain relational databases to store and manage structured data.
• Develop and optimize our data analysis engine to support internal insights and reporting.
• Create and maintain data pre-processing systems to clean and structure incoming datasets.
• Work with large volumes of raw data, cleaning, transforming, and organizing it for usability.
• Handle routine data maintenance tasks including backups, data loads, and exports.

Requirements

• A degree in Engineering, Computer Science, or a related field.
• Solid knowledge of Python or Node.js.
• Working knowledge of SQL and database fundamentals.

Beneficial

• Familiarity with AWS cloud architecture and services (S3, Lambda, RDS).
• Exposure to data science tools or concepts, including Deep Learning or LLMs.
• Experience with low-code/no-code platforms like KNIME or Fowgear.
• Basic understanding of Git and GitHub for version control.
• Experience building or maintaining Power BI reports.