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In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- The Banking Advisor Academy role involves proactively managing a portfolio of affluent clients alongside a team of Private Bankers, focusing on analysis, research, sales, and service fulfillment to identify opportunities for acquiring new clients and expanding existing client portfolios. Incubation training period of 3-6 months. Key responsibilities include building trust-based relationships, fostering a culture of service excellence, marketing financial services solutions, managing the leads pipeline to drive profit growth, and consistently delivering high-quality outputs within set deadlines.
- Welcome to FNB, the home of the changeables.
- We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
You will be an ideal candidate if you:
- Minimum Qualification - RE5 Certificate with a Degree NQF7 (FSCA Approved) level in Finance or Accounting
- Experience Required - 2 to 3 years’ experience within a Sales/Service area of a financial environment, Banking would be preferred.
- A person must not be unrehabilitated insolvent.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.
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Job Description
- To effectively manage and maintain a portfolio of clients to support a mutually beneficial relationship with clients
- Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business
- Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
- Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets
- Comply with governance in terms of legislative and audit requirements
- Track, control and influence service activities with the specific aim to increase service efficiencies
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Manage the sales diary (daily) by making agreed number of appointments per month and conduct agreed number of sales presentations per month
- Provide accurate and reliable sales statistics.
- Manage own development to increase own competencies
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Job Description
- To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.
Job Responsibilities
- Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit.
- Prevent wastage and identify process improvements to contain and reduce costs.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop new insights into situations and apply innovative solutions to make organisational improvements.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Compile reports that track progress and guide business to make informed decisions.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Deliver internal and external customer service excellence through adherence to quality service standards.
- Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit.
- Analyse data to identify opportunities for efficiencies and growth in business.
Minimum Requirements and Experience
- Strong understanding of commercial business process definition and re-engineering requirements
- Moderate understanding of project management and system, data or business testing requirements principles
- Experience in documenting and implementing projects/ initiatives in line with business vision and strategy
- Experience in the analysis and compilation of business information and intelligence
- Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
- 3-5 years payments and merchant experience
- 3-5 years' experience in acquiring and or similar environment
- Bachelor's Degree
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Job Description
- To provide required support and services to both internal and external stakeholders related to policy administration (e.g. renewals, policy endorsements, etc) and ensure continuous service to customers within agreed service level agreement.
Responsibilities
- Achieve net profit growth for business.
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Manage existing clients and grow portfolio through making contact and generating leads.
- Resolve all customer queries efficiently, and within agreed timelines.
- Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
- Control the effective service for settlements in the business through insurance claims.
- Provide sales support efficiencies and services in order to ensure retention of clients.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Comply with governance in terms of legislative and audit requirements.
- Gather and distribute relevant business information.
- Manage own development to increase own competencies.
Additional Requirements
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
- Must have experience in Commercial and Personal Lines
- Short-term insurance experience
- RE Certificate
- DOFA statement – dated not longer than 3 months
- Copies of qualifications completed
- Product specific training
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Job Description
- To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives
You will be an ideal candidate if you have;
- Minimum Qualification - Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, or related
- Experience - 3 - 5 years’ experience in a similar environment, of which 2 - 3 years' experience as a Business Analyst
- Knowledge Required - Solution viability assessment and business case orientation.
- Basic understanding of developing business cases
- Knowledge of data analysis and interpretation
- In depth understanding of financial data and banking information systems
- Expert knowledge of Excel and Access
- Experience with development and interpretation of reports
- Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
- Experience in documenting and implementing complex and/ or multiple projects/ initiatives in line with business vision and strategy.
- Experience payments/merchants
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Job Description
- To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
Are You Someone Who Can
- Manage complex projects in a constantly changing environment.
- Motivate and lead project teams across various levels and various phases of a project life cycle and SDLC.
- Manage conflicting priorities and time effectively to deliver results.
- Leading numerous projects concurrently ensuring quality, governance and deliverables are adhered to.
- Setting goals, tasks, and timelines.
- Reviewing progress and making adjustments as necessary
- Develop and control deadlines, budgets and activities
- Being able to run a Scrum
- Planning events
- Sprint Planning and Sprint Co-ordination
- Apply change, risk and resource management
- Resolve scope issues
- Preparing Reports
You’ll Be an Ideal Candidate If You Have
- A CAPM, PMP or any Project management certification or qualification
- A minimum of 5 years' experience in managing medium to complex projects impacting several systems and teams
- Have a minimum of 5 years’ experience in an agile and waterfall environment.
- Excellent Stakeholder engagement skills
- You are a self-starter and can work independently with little and no guidance
- Payments experience in merchants
You Will Have Access To
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
- On going training and upskilling opportunities
We Can Be a Match If You Are
- Adaptable and curious
- Thrive in collaborative environments.
- Able to work effectively in a complex and forever changing environment.
- Have courage to have tough conversations
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Job Description
- To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
- Hello Future External Sales and Service Advisor Lead
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
You will be an ideal candidate if you have:
- Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
- Completed First Level Regulatory Examination
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you are:
- Achievement of targets for business.
- Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
- Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
- Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
- Understand reasons for and comply with governance in terms of legislation and audit requirements.
- Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
- Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
- Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
- Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
- Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
- Manage own development to increase own competencies.
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
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Job Description
Hello Future Test Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
- Overview of the role and requirements:
- To create testing procedures for complete programs within a suite of programs
- To provide input into test plans, writing test cases and conducting testing
- The sucessful candidate must have Test Analyst experience
You will be responsible for:
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
- Engage in cross-functional relationships to obtain and to provide work support
- Deliver customer experience excellence aligned to Organisational values and service standards
- Build professional long-term relationships with customers based on trust that builds the brand
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
- Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
- Develops an understanding of risks and risk management approaches
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
- Educates others and makes suggestions for improvements
- Networks and participates in specialist risk forums where required
- Create test plan to include environments, number of resources to be assigned to the project, high level test case and highlight the risks and assumptions
- Create the test procedure to be followed when executing the test cases
- Create design steps from test cases in Octane
- Execute system validation plans (new function) and liaise with the Business Analysts and technical teams in order to compile test scripts
- Execute all test activities for allocated projects
- Coordinate and execute all allocated test activities for projects
- Prepare and submit test plans for sign-off
- Ensure alignment between test environment and production environment
- Treat production issues as first priority
- Compile defect reports to highlight to the Stakeholders the number of issues raised
- Assess own performance against competencies and skills required delivery
- Identify development needs and select effective solutions to address own development need
- Prepare a personal development plan with management to implement and review as required
- Monitor own progress against development plan and measure impact of results
- Promote teamwork and inclusivity amongst team members and demonstrates behaviours that respect diversity
- Partner and collaborate with team members to achieve team success
- Share information and knowledge that benefits the team
What you will need:
- Over 5 years experience in a development / testing role
We can be a match if you can:
- Strong communication and interpersonal skills.
- Able to work under pressure
- Good stakeholder engagement
You will have access to:
- Opportunities to network and collaborate.
- Challenging Work.
- Opportunities to innovate.
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Job Description
Hello Future, Technical Specialist
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Core Banking Platform, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Plan, design and build an IT infrastructure architecture, usually at an enterprise level, to meet business requirements and customise application functionality as identified through the relationship with the Organisational Sources and other External sources.
- Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during design of IT Infrastructure Architecture.
- Draft business and technical requirements into requests for proposal documents for IT Infrastructure Architecture.
- Ensure IT Infrastructure Architecture Performance and Upgrade Metrics are developed and used in the business.
- Ensure system health checks process is aligned with SLA and best practices for the Business Technical Environment.
- Support application functionality to problems analysis in existing infrastructure architecture by staying abreast with latest technological advances in the market place then translate current and future trends and advise management of benefits and well as risk
You will be an ideal candidate if you:
- Minimum Qualification - Relevant bachelor’s degree in information technology computer science, Information Systems or related field
- Preferred Qualification - Control M/O/R certification
- Experience - 3 to 5 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level
- Prior batch scheduling or software equivalent
- Programme/Batch monitoring
- Developer fix application
- Troubleshooting and analysis protocol
- Monitoring and command center knowledge
- Data processing
- Infrastructure knowledge
- Operating systems knowledge
- Redhat Certification
- AWS Cloud Certifications
Additional skills
- Indepth knowledge of one or more configuration management tools
- Proficiency in operating systems such as Linux & Unix
- Troubleshooting skills for resolving system issues and performance optimization
- Familiarity with containerisation and Container Orchestration tools such as Docker, Podman, Openshift and Kubernetes
- Understanding of monitoring and alerting systems - ELK stack, AlertManager,
- Have at least 3 year experience with IaC - Infrastructure as Code (Have build Playbooks or Modules), Puppet , AppDynamics, Elastic Search, Ansible, AWS
- Have experience with observability inregards to monitoring.
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Analyse complex data sets
- Thrive in a collaborative environment.
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Job Description
- To troubleshoot highly complex problems.
- To establish application architectural standards or frameworks.
- To assess IT risks and design application solutions.
Hello, Future Software Architect,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team at FNB Fiduciary, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Can design and have implementation experience with large scale system developments
- Understand and can design Software pipelines
- Create critical success factors for the accurate implementation of an architecture
- Understand system specification
- Have a proven track record of carrying out appropriate technology architectures
- Setting standards for Applications
- Know how to work in projects and being involved from the inception / conceptual design phase
- Build sound relationships with a broader team and variety of stakeholders
- Engineer and leverage processes and technologies to meet business needs
- Produce consistently high-quality outputs within agreed deadlines
You will be an ideal candidate if you:
- Have a degree computer science, information systems, software engineering or BEng.
- Are strong in the following technologies: .NET, Java, MS SQL, Angular, Javascript, DevOPs
- Have experience in Camunda (Beneficial)
- Have a TOGAF certification
- Have 5+ years of experience in software architecture.
- Have good communication skills.
- Have a strong drive to pay attention to detail.
- Have solution definition and problem-solving skills.
- Have practical experience in project management.
- Have familiarity with computer networks and IT security management.
- Have a good understanding of business processes.
- Have strong organizational skills. Strong understanding of analytical skills and techniques.
- Have good knowledge of modern software engineering principles and best practices.
Internal:
- The following experience: OCEP, PEP integrations, APIs and data
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
Hello Future Data Scientist II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team at FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Create business cases off the back of analytics and business strategy that addresses business problems
- Produce high-quality outputs within agreed deadlines
- Build and maintain relationships with stakeholders across the bank/group
- Be involved in statistical modelling
You will be an ideal candidate if you:
- Have a degree in Quantitative Risk management, Actuarial Science, Mathematics or Statistics
- Have 3+ years of experience as a Data Scientist
- Have SAS proficiency
- Have experience in Analytics, business casing, modeling
- Have experience in transactional data (spend)
- Have experience in the banking / financial services sector (beneficial)
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
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Job Description
Hello Systems Analyst,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
- As part of our tech family, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Interpret the business requirement specification and translate it into a detailed system design specification to enable the development of innovative, flexible, and efficient solutions of a business problem
- Participate in the creation of and fleshing out of business requirements
- Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
- Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided)
- Produce logical, technical, and functional specifications from business requirements
- Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations. •
Responsibilities
As a #Changeable you will have access to:
- Opportunities to network and collaborate
- Work that is challenging
- Opportunities to innovate
- Conditions that are flexible
- Focus on health and wellbeing
- Resources to help you with your professional development
- Generous leave policy
Preferential employee banking rates We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is
Additional Requirements
- System Analysis
- System configuration
- Database
- Project documentation
- Java
Qualifications and Experience
- Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
- Have experience with API design & Database design
- Can write technical requirements
- Are accredited with a TOGAF certification (advantageous)
- Have programming experience (advantageous)
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Job Description
Hello future Java Technical Team Lead,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
- Write well designed and efficient code for medium to large applications.
- Work in small independent team
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to innovate.
- Flexible working environment
- Deep focus on health and wellbeing
- Coaches and mentors to help with your professional development.
- A very Generous leave policy to cater for your individual needs.
- Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You'll be an ideal candidate if you:
- Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
- Are experienced in System Design & Development methodologies.
- Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
- Have a BSC Computer Sciences, BSC Informatics or related degree.
Tech Stack:
- MySQL
- Hibernate and Springboot
- Jenkins
- Docker
- Java 8/11
- CI/CD
- Mavern and Gradle
- GIT
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
go to method of application »
Job Description
Hello Future Technical Team Leader
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide expert advice and support in practice formulation and associated best practice improvements Responsible for leading and developing a team of technical resources that provide operational project and technical support
Are you someone who can:
- Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Maintain close working relationships with key stakeholders ensuring appropriate IT solutions are developed.
- Implement processes, which build customer service delivery excellence and encourage others to provide exceptional service.
- Create and maintain working relationships with a variety of stakeholders for purposes of expectation management, knowledge shnd post implementation unit tests are performed for all configuration and development tasks.
- Ensure testing yields an acceptable level of performance for the changes being delivered.
- Analyse and/or identify problems/requirements to determine impact, patterns and trends, best fit alternatives, and best practice solutions.
- Determine the estimated resources and timelines required to deliver the required functionality.
- Assess, identify, and mitigate potential risks within the IT function by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
- Design relevant IT Solution and produce specification and architecture in accordance with agreed standards against the requirements and approved by the appropriate governance forums.
- Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement.
- Support effective teamwork within the function.
- Participate and collaborate across teams.
- Plan and manage performance, skills development, employment equity, talent, and culture of team in order to improve innovation and achieve efficiencies.
You will be an ideal candidate if you:
- Minimum Qualification: Degree related to data management e.g. BCom informatics, B.Sc Maths, Engineering, etc
- Experience and skills: 3/5 years
- Oracle Enterprise Data quality
- Oracle Data Integrator
- JSON
- JavaScripting
- Ab Initio
- Teradata SQL
- PowerBI
Additional Knowledge -
- Strong understanding of Data Management practices and processes in a large financial services organization
- Understand both the technical points of Data Management, as well as the business drivers and needs
- Sound knowledge of data and data quality management
- Understand regulations and legislation which require information or data management capabilities, communities and understand the dependencies between people, technology and the processes of Data management, MIS and data insights
You will have access to:
- Opportunities to network and collaborate.
- Challenging work environment.
- Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
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Job Description
- Organising and plans logistics for company meetings, special events and conferences
Hello Future Events Coordinator
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who is:
- Hands-on, well organized, and have attention to detail with excellent people skills then this role is for you.
You will be an ideal candidate if you have:
- Must have a minimum of 2-3 years events experience (not negotiable)
- Minimum of 2 years relevant operational experience at business level
- Certificate or Diploma in Events Management / Events Planning
- Virtual events experience
- Understanding of project management principles
- Understanding of the procurement process
- Worked with budgets
- Understanding Event Risk Management
- Proficient in relevant software packages and applications.
- MS Office (Powerpoint, Word and Excel) and Outlook
- MS Teams and MS Teams Live
- MS Forms
- RSVP Management Software
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
You will be a match if you can:
- Organize and plans logistics for company meetings, special events and conferences.
- Manage own costs and expenses associated with role to enhance cost effectiveness.
- Assist and deliver exceptional events (physical, virtual and hybrid events) on time, within budget, that meet the client’s expectations – operate within budget and optimise cost efficiencies – obtain approve from Head of Events.
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions - come up with suggestions to enhance the event’s success.
- Cultivate and manage objective working relationships with a variety of stakeholders, including customers and senior staff members.
- Analyze all aspects of events post implementation and report accordingly.
- Comply with governance in terms of legislative and audit requirements and appropriately manage all related risks.
- Successful implementation and delivery on approved projects within budget from inception to close.
- Ensure communications and relevant collateral are aligned to Brand standards.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Event administration – implementation of events from beginning to end – manage all event logistics and operations and obtain approval from Head of Events
- Adhere to the various event policies and processes as set out by FNB eg. Vendor and procurement process
- Ensure event runs smoothly and to resolve any problems that might occur.
- Support the Events Team in the delivery of business objectives.
- Assist and or co-ordinate/manage desk drops, hampers and gifting proposals, sourcing, distribution, budgeting and communication.
- Assist and or co-ordinate/manage any event and engagement campaigns where and when needed.
- Source and negotiate with vendors and suppliers.
- Assist the Events Teams with all staff engagement office administration and reporting.
- Must be willing to travel as the position requires travelling and working after hours when running with an event.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Skills Required:
- The ability to plan and organize all aspects of an event.
- Decision-making skills.
- Attention to detail
- Creative thinking and be innovative
- Excellent verbal and written communication skills.
- Strong time and self management skills.
- Problem solver
- Assertive
- Flexibility
- Good Networking skills
- Team player
- Customer service orientated
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
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Job Description
- To create test plans and test cases for testing the functionality of a system against business requirements to prevent errors/defects in the live system
Hello Future Test Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
Are you someone who can:
- Create test plans and test cases for the functionality of a system to prevent errors in the live system
- Build sound relationships based on trust and openness
- Engineer and leverage processes and technologies to meet business needs
- Produce consistently high-quality outputs within agreed deadlines
You will be an ideal candidate if you have the following:
- Minimum: Diploma or required certification in testing or programming
Key Responsibilities:
- Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies
- Manage achievement of required execution of service activities captured in the Testing Capacity Model, by receiving and allocating of test requirements
- Action test plans by unpacking the requirements that includes regression testing, system analysis and reviews and create design steps from test cases, execute system validation plans (and liaise with the business Analysts and technical teams in order to compile test scripts)
- Comply, understand and implement all steps and methodology within IT development and meet governance in terms of legislative, audit risk and process requirements for the Test Analysis Environment
- Upgrade existing test scripts to effectively test enhancements and new requirements and execute automated test scripts
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
go to method of application »
Job Description
- To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
- Achieve net profit growth for business
- Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
- Manage the migration of accounts from transactional to Self Service
- Manage the growth of active customer Account Base to increase client base
- Maximise cross sell opportunities and strengthen client relationships
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
- Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
- Compliance with procedures and processes contained in the Golden Rules.
- Provide accurate and reliable sales and service statistics.
- Manage own development to increase own competencies
go to method of application »
Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
go to method of application »
Job Description
- To seek, identify and exploit business opportunities for the Bank and growing the portfolio through the acquisition of new clients and the retention thereof and responsible for portfolio management of 0 to 10 million turnover clients
- Welcome to FNB Commercial Sales in the Cape Inland (Potchefstroom), the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has obtained:
- 2-5 years Credit Management, Relationship Management & Banking experience
- Can manage clients in the 0-10 Million turnover space
- Can strategically & operationally manage & grow a portfolio of high revenue generating clients
- Can enhance/grow business profitability & performance
- 2-5 years Business Banking experience
You will be an ideal candidate if you:
- Have obtained a Finance related Degree
- Have passed the RE5 FAIS exam (Non-negotiable)
- Have 2-3 years Business management, Portfolio management & Sales experience
- The Ideal candidate must be able to work the Cape Town Northern Suburbs
You can have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Sales driven
- Adaptable and curious
- Thrive in collaborative environments
go to method of application »
Job Description
- To assist the deal makers with financial, market and risk analysis and credit data analysis to estimate degree of risk in extending credit or lending money
- Develop and maintain a comprehensive understanding of the economic environment, business risks and financial reports with the ability to grow credit business opportunities
- Asses credit risk, structure deals and prepare presentation for Credit Committee
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Identify and implement on opportunities for revenue growth to deliver on sales targets
- Analyse credit information to estimate degree of risk in extending credit and financing to clients
- Identify transaction specific risks including credit, taxation, accounting and legal
- Introduce risk mitigating measures as input to structure transactions in line with the risk philosophy of the Bank
Qualification and Experience
- Have a minimum of a relevant BCom Degree in Law, Accounting, Commerce, Finance or related
- Minimum 5 years of Commercial Finance Sales Experience
- Have good understanding of the respective product and ability to structure deals within that environment
- Have knowledge of deal origination
go to method of application »
Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Hello future Private Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change
Are You Someone Who Can
- Deliver exceptional experience and education to Private Clients on basic wealth creation, accumulation.
- Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensuring effective management of the leads pipeline.
- Produce consistently high-quality outputs within agreed deadlines.
You Will Be an Ideal Candidate If You
- Minimum Qualification - Relevant NQF level 7 FSCA approved Degree.
- RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- Signed off on FAIS categories
You Will Have Access To
- Opportunities to network and collaborate.
- Earn basic guaranteed rewards with uncapped earning potential.
- Opportunities to innovate.
We Can Be a Match If You Are
- Able to build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.
Method of Application
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