Current Opportunities at Healthforce.io

• As a software engineer, you will be joining an exciting new product team poised to transform how healthcare is delivered. You will work with a multidisciplinary team to provide ingenious solutions to business problems using the latest technologies. In addition, you will practice and champion best practices throughout the SDLC process and mentor other engineers.

WHAT YOU WILL BE DOING

• Develop high-quality software. Research, design, and implement high-quality software with a tremendous bias towards efficiency, maintainability and extensibility. This will include implementing unit tests and supporting quality assurance procedures.
• Collaboration. Work closely with other engineers, product managers, business analysts, product designers and various other stakeholders across the organization to understand the problem and provide insightful input on how to design the best software solution. 
• Mentor other engineers. Participate in code reviews and provide feedback to your peers.
• Continuous improvement. Advocate for and introduce improvements to our development, testing, CI, automation and architecture. This will include improving the engineering team's coding best practices and processes.
• Support deployed applications. We are always proactive in considering the experience of the customer. You will do the same by swiftly attending to and resolving issues experienced in production. 
• Importantly, you need to be socially minded and should want to apply your creativity and skills to reimagining the way out-of-hospital healthcare can be delivered to all South Africans when enabled by technology.

CULTURE FIT

• Healthforce’s culture is central to how we do things. Specifically we expect the following from each other: the ability to connect; the ability to plan; the ability to keep people informed; the ability to deliver; and the ability to learn and grow.

KNOWLEDGE AND EXPERIENCE

• Solid experience as a software engineer, minimum 4 years
• Experience as a technical lead is beneficial.
• Strong experience in Python.
• Experience in Python Frameworks like Django, Flask, CherryPy etc. 
• Knowledge of object-relational mapping (ORM).
• Strong experience in using restful APIs.
• Strong experience with object oriented programming principles.
• Knowledge and experience in FED frameworks like Angular and React are advantageous.
• Practical work experience and understanding of agile software development methodologies.

EDUCATION

• Undergraduate degree in Computer Science or related field, or equivalent working experience.
• Short courses to keep up to speed with modern development practices.

go to method of application »

• As a Analytics Lead in our Analytics team, you will be responsible for making sure internal and external stakeholders have accurate and up-to-date data and insights relevant to their operations. You will maintain the team’s backlog, and create the roadmap based on customer and strategic needs. You will elicit requirements and document them accordingly and from time to time you will produce reports and dashboards.

WHAT YOU WILL BE DOING

• Product strategy. You communicate the company strategy to your team, and understand how your team contributes to the strategy. You are clear about your team’s goals. You will make sure that we have clear customer requirements, and work closely with product and engineering to deliver a high-quality product.
• Communication. You will manage internal and external stakeholders, make sure everyone in the team feels good about their work, and communicate your roadmap and key dates to the rest of the organisation.
• Continuous improvement. You will advocate for and introduce improvements to our development, testing, CI, automation and architecture. This includes improving the team's best practices, processes and mentor team members.
• Producing operational insights. You will use your statistics skills to identify trends, describe data and produce insights impacting various aspects of the business.
• You will communicate these in a professional, actionable and relatable manner.
• Lead analysts and engineers. Recruit, manage and mentor the team. Make sure there is clarity in the team about the team’s priorities and expectations. Organise and structure the team for effective delivery using best practices. 
• Importantly, you need to be socially minded and should want to apply your creativity and skills to reimagining the way out-of-hospital healthcare can be delivered to all South Africans when enabled by technology.

CULTURE FIT

• Healthforce’s culture is central to how we do things. We help people, we are aware, and our experience informs our pragmatic approach. That translates into specific behaviours we expect of each other internally and in how we serve our external stakeholders: the ability to connect; the ability to plan; the ability to keep people informed; the ability to deliver; and the ability to learn and grow.

KNOWLEDGE AND EXPERIENCE

• At least 2 years people management experience.
• At least 4 years of experience as a Data Analyst or Data Engineers.
• Knowledge of key data concepts including: Databases, Data Pipelines, Data Warehousing, Data Transformation, Data Visualization and Data Interpretation.
• Experience using and maintaining business intelligence tools.
• Deep knowledge and experience Data Management Principles.
• Deep knowledge and experience of agile software development methodologies.
• Experience as a digital product manager or business analyst is an advantage. 
• Knowledge and interest in artificial intelligence, machine learning and predictive modelling  is an advantage.
• Experience of working in a healthcare environment is an advantage.

EDUCATION

• Undergraduate degree in Computer Science, Statistics or related field, or equivalent working experience
• Cloud computing certifications will be an advantage.
• Short courses to keep up to speed with modern development practices.

go to method of application »

• As a data analyst in our Analytics team, you will work to find opportunities for the business to improve using data. You will collect and manipulate data to present to various stakeholders to inform of discovered insights. You will also be responsible for producing various critical reports on an ongoing basis.

WHAT YOU WILL BE DOING

• Create dashboards and reports. You will elicit requirements from stakeholders to craft useful and accurate reports and dashboards. You will also continuously identify opportunities and use your programming skills to automate processes, manage data and improve reporting.
• Identify data to source. You will work with various data owners to understand, model and map their data to match the target structure. 
• Producing operational insights. You will use your statistics skills to identify trends, describe data and produce insights impacting various aspects of the business. You will communicate these in a professional, actionable and relatable manner.
• Importantly, you need to be socially minded and should want to apply your creativity and skills to reimagining the way out-of-hospital healthcare can be delivered to all South Africans when enabled by technology.

CULTURE FIT

• Healthforce’s culture is central to how we do things. We help people, we are aware, and our experience informs our pragmatic approach. That translates into specific behaviours we expect of each other internally and in how we serve our external stakeholders: the ability to connect; the ability to plan; the ability to keep people informed; the ability to deliver; and the ability to learn and grow.

KNOWLEDGE AND EXPERIENCE

• Strong experience in either of the following: SQL, R, Python (Pandas, Numpy, Matplotlib), SAS, SPSS
• At least 2 years of experience as a data analyst.
• Experience using and maintaining business intelligence tools
• Strong experience in data modelling
• Strong statistical skills
• Knowledge and interest in artificial intelligence, machine learning and predictive modelling is an advantage
• Experience using cloud platforms like AWS and Azure
• You have worked and understand agile software development methodologies.

EDUCATION

• Undergraduate degree in Computer Science, Statistics, Mathematics  or related fields
• A post-grad degree will be an advantage.
• Certifications in cloud computing
• Short courses to keep up to speed with modern development practices.

go to method of application »

• The Customer Success Specialist works in our Customer Success Team. We call it Customer Success because we don’t just provide support but also proactively seek ways to help our customers make the most out of the products and clinical services that we provide. As a Customer Success Specialist you will work to deliver on our brand promises, working closely with our customers and users to ensure awesome and continuously improving customer experiences . 

WHAT YOU WILL BE DOING

• Proactive user engagement. You will need to become an expert user of Healthforce products. Equipped with this knowledge and an understanding of how functionality unlocks value for customers and patients, you will spend much of your time engaged with users and the managers of users to find ways for them to unlock this value. Sometimes this will mean collaborating  with various capabilities within Healthforce to make this happen.  This will also mean gaining an understanding of the broader set of products and processes users engage with alongside our solutions. 
• Problem solving. Sometimes our users encounter problems in using our products and services, logging calls with our helpdesk, which our Customer Success Analysts handle. However, at times these problems may be system wide or recurring or require expert input to resolve. At such times, you will work alongside the rest of the Customer Success team to gather data, identify root causes, keep customer management up to date, and engage within the rest of Healthforce to find a solution. You will then work to help implement solutions. 
• User data management.  Garbage in, garbage out! You will assist Customer Success Analysts in identifying what user and customer data needs to be updated on the product, and work with management at our customers to update it.
• Continuously improve experiences. Customer, customer, customer. You will be one of the organisation’s closest people to them. We will look to you to advocate for customer, user and patient needs based on insights gathered during customer success interactions. We are data rational, so your insights will need to be backed by data as you engage with Product, Engineering, Clinical and more. 

Don’t underestimate the project management required for this role!

CULTURE FIT

• Healthforce’s culture is central to how we do things. Specifically we expect the following from each other: truly value people inside and outside the organisation, create better ways to serve our customer, be relentlessly curious, and pull together with the whole team. Importantly, you need to be socially minded and should want to apply your creativity and skills to reimagining the way healthcare can be delivered to all South Africans through technology.

KNOWLEDGE AND EXPERIENCE

• Minimum 3-5 years of work experience in Customer escalations or key account management or project management.
• Intermediate proficiency with IT infrastructure troubleshooting.
• Strength in communication and presentation skills, as well as active listening. 
• Flexibility and agility in responding to evolving business priorities and dealing with ambiguity.

EDUCATION

• Qualification: bachelor's degree or equivalent. 
• Project management / customer experience / trainer education certification preferred.

go to method of application »

• As a Quality Assurance Engineer, you’ll work to ensure only our best work makes it to our customers. You’ll engage with a collaborative, high-powered team to develop and execute test plans and automation suites for projects. The solutions you’ll test will ensure robustness and integrity for our customers and business. The automation you’ll create will enhance our agility as we continue to scale. You’ll instrument our ability to test and coordinate with stakeholders for deployment to ensure we hit our goals.

WHAT WILL YOU BE DOING

• Define, implement, and maintain test plans, specifications, and suites using object-oriented methodologies.
• Implement and execute test strategies on all supported platforms and languages to help improve the overall quality and test code coverage.
• Setup and management of test data
• Should be able to do both functional and automation.
• Development of application requirements to support the implementation of test scenarios
• Design and develop integration, regression, and stress tests using industry-standard tools.
• Tracking defects within the issue tracking system
• Improving the process of QA execution
• Analysing specifications to identify gaps early in the product pipeline
• Balancing time and quality to maximise product and business opportunity
• Analysis and problem-solving production issues
• Collaboration. You will work closely with other engineers, product managers, business analysts, designers, and other stakeholders across the organisation to understand the problem and provide insightful input in designing the best solution. 
• Continuous improvement. Advocate for and introduce improvements to our development, testing, CI, automation and architecture. Improve the data team's best practices and processes. YOu will also find ways to automate repetitive and manual tasks.
• Support deployed code. You will provide support and insight on deployed code to offer support and swift resolution to issues raised by various stakeholders. You will proactively find ways to prevent negative user experiences.
• Importantly, you need to be socially minded and should want to apply your creativity and skills to reimagining the way out-of-hospital healthcare can be delivered to all South Africans when enabled by technology.

CULTURE FIT

• Healthforce’s culture is central to how we do things. We help people, we are aware, and our experience informs our pragmatic approach. That translates into specific behaviours we expect of each other internally and in how we serve our external stakeholders: the ability to connect, the ability to plan; the ability to keep people informed; the ability to deliver; and the ability to learn and grow.

KNOWLEDGE AND EXPERIENCE

• 3+ years writing Test Automation
• Strong understanding of testing methodologies.
• Advanced knowledge of one or more automation tools – Selenium, Cypress, etc.
• Strong understanding of RESTful API web services
• Hands-on experience writing automation for APIs using Postman, SOAPUI, Rest Assured, or other API testing tools
• Knowledge of relational databases and SQL
• Debugging skills
• Preferred language Python/Bash Scripting
• Hand-on experience in working with ETL Testing

EDUCATION

• Undergraduate degree in Computer Science, Statistics, Applied Mathematics or related field.
• Professional certification, such as Six Sigma, Quality Engineer, or Quality Auditor
• Short courses to keep up to speed with modern QA practices.

go to method of application »

• We're looking for a Business Analyst to help us build our billing and switching engine. You'll work with a multidisciplinary team of product managers, designers, researchers and engineers to envision, experiment and evolve our billing and switching technology. 

WHAT YOU’LL DO

• Work closely with product managers, engineers, designers and, sometimes, 3rd party stakeholders to deliver features and services for one of our product areas.
• Create product specifications, requirements documentation, user stories, acceptance criteria and other artefacts to communicate business and technical objectives.
• Map out technical processes and services as part of our delivery process.
• Design test scenarios and assist with test plans.
• Help design standards (e.g. data or API standards) as part of our product definition and delivery process.
• Document our product and evolve our documentation to clearly communicate across all of Healthforce.

WHO YOU ARE

• You’re highly analytical and you love mapping out complex systems to make them easy to understand.
• Your written and verbal communication skills are very strong. 
• You’ve got a bias toward action and getting things done.
• You’re a systems thinker and you love solving systems problems.
• You’ve got experience working with quantitative data, preferably analysing it and writing SQL queries or using data analysis tools yourself.
• You’ve worked extensively with technology and you know what factors influence the success of technology solutions in different contexts.
• You're meticulous and attentive to details. 

KNOWLEDGE AND EXPERIENCE

• Solid experience as a business analyst. 
• Experience working in an agile development environment. 
• A Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent professional experience.
• Certifications in business analysis, data analytics or related fields are advantageous. 
• Experience in finance or healthcare is advantageous.

go to method of application »

• We're looking for a Product Designer to help us design and build our next wave of products and services. Product Designers at Healthforce specialize in either User Experience (UX) or User Interface (UI) design, but they work across both of those categories to some degree. 

WHAT YOU’LL DO

• Lead the design of features for our products, across all stages including research, ideation, concept development, detailed design and validation.
• Craft every detail of our product experience, from microinteraction and interface copy all the way through holistic service experience.
• Form part of a multidisciplinary product team, working with product managers, researchers, business analysts, engineers and others to deliver Healthforce products and services.
• Contribute to, maintain and evolve our design systems and standards. 
• Get to know our customers (patients, clinicians, funders and other stakeholders), advocate for them at every level, and create truly awesome experiences for them.

WHO YOU ARE

• You love designing awesome digital products and experiences.
• You take a human-centred approach to your work and you always aim to design products that have a meaningful impact.
• You love crafting the details of everything you make. You’re attentive to every detail, and you make things consistent and scalable. 
• You’re comfortable working closely with product managers, business analysts, engineers, data analysts and others. You can synthesize and incorporate their points of view into your design work.
• You love rolling up your sleeves and getting stuck in to figure things out.
• You’re an excellent communicator. Not only are your verbal and written communication skills outstanding, but you also use visual thinking (like sketching) to make complex concepts clear and understandable for others.
• You love learning new things. Whether it’s a design method, trend, artwork or idea, you’re always curious and eager to discover something new.

KNOWLEDGE AND EXPERIENCE

• At least 3 years experience as a Product/UX Designer working on consumer tech.
• You’ve built up a portfolio of previous work demonstrating strong UX problem solving ability (your application is unlikely to be considered without this).
• Experience in healthcare or financial services is advantageous, but not required. 
• A Bachelor’s Degree in a relevant field or equivalent professional experience.
• Certifications in design, data visualisation, research etc are advantageous. 

go to method of application »

• We're looking for a Product Manager to lead one of our multidisciplinary product squads. You'll work with designers, researchers and engineers to envision, experiment and evolve one of our product areas. 

WHAT YOU’LL DO

• Help to formulate Healthforce’s long-term vision, goals and metrics. 
• Translate that vision into concrete plans and objectives, with medium and short-term goals.
• Guide the delivery of a multidisciplinary product team of product designers, business analysts, engineers and others , ensuring that they are aligned and prioritising the right things.
• Deeply understand and advocate for the customer—whether they are a patient, clinician, funder, stakeholder or anyone in-between.
• Lead the definition of product features that customers love and that work for our business.
• Create product specifications, user stories, tickets and other artefacts to build team alignment.
• Collaborate with leaders from across Healthforce in finance, marketing, analytics, operations, legal, and other areas, to ensure that we meet our holistic company goals.

WHO YOU ARE

• You love building remarkable products and you’ve got a track record of doing so.
• You're energetic, resourceful, and you naturally take initiative to get things done.
• You're passionate about deeply understanding customers. And you love connecting that understanding with awesome experiences orchestrated by technology.
• You hold yourself to incredibly high standards in everything that you do.
• You're good at managing many different, competing priorities with high levels of ambiguity.
• Your written and verbal communication is precise and clear, and you adapt your communication style as needed.
• You're a systems thinker. You analyse problems and their root causes in order to solve them at the right level.
• You're meticulous and attentive to details.
• You're curious about many things and you're constantly learning something new.

KNOWLEDGE AND EXPERIENCE

We consider product managers from a wide variety of backgrounds—often the more varied and diverse the better. We encourage you to apply no matter your background, as long as you have relevant expertise across technology, business and customer experience.

• A proven track record of delivery in a Product Owner or Product Management role in an industry like financial services or healthcare. 
• A Bachelor’s Degree in a relevant field or equivalent professional experience.
• Certifications in product management, design, data analytics, scrum, process engineering etc are advantageous.