Current Opportunities at Mango5

• The Junior Team Leader of the business unit will be responsible for overseeing and managing the team to maximise sales, minimise risk and ensure that the team is fully aligned in the vision of creating a prosperous South Africa through education. We offer you a Basic Salary, Commission, Weekly Incentives and a List of Perks!

Requirements

The Junior Team leader will:

Lead the operations of the business unit:

• Create an inspiring and motivated team environment with an open communication culture.
• Recognize and reward high performance.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Set clear team goals, delegate tasks and set deadlines.
• Assist their line manager in recruiting team members.
• Set an example for team members in commitment, work ethic and personal character.
• Catalysing pride in the Futurewise brand and the vision of making a difference in our country.
• Positively interact and co-operate with members of the organisation, its suppliers and customers.
• Adhere to all organisation policies and procedures.

Drive the units performance:

• Brief team members daily and setting clear daily targets.
• Monitor team performance and report on metrics.
• Analyse records of leads, sales and other performance related data to identify opportunities to maximise sales.
• Coach and develop staff to minimise variation in performance across the business unit.
• Encourage peer to peer coaching.
• Problem solve to ensure that challenges to meeting targets are resolved.
• Quality reviews and correction/verification of sales in which non-risk errors have been made.
• Discipline staff in accordance with our code of conduct.

Contribute to the strategic management of the business unit:

• Reporting on a monthly basis to the line manager and Futurewise management.
• Assist line manager in developing plans and strategies to achieve agreed targets.
• Contribute to training, performance and development of the team.
• Oversight of the administrative duties and management of documentation.

This role has the following requirements:

Qualifications

• Matric
• Clear ITC and Criminal
• RE5 – Advantageous

Experience                                 

• Must have 2 years sales experience in a contact center environment
• Strong communication skills, team player, motivated and target orientated
• Experience in a short-term insurance environment (advantageous)
• Strong ability to lead and direct people from a coaching and motivational perspective
• In depth knowledge of call centre metrics and ability to use these metrics to drive performance.

Skills

• Proficiency in Microsoft office suite. Highly proficient in MS Excel.
• Excellent verbal and written communication skills in english.
• Organizational and time-management skills.
• Excellent Leadership skills
• Ability to solve complex problem

go to method of application »

Requirements

Key Responsibilities & Accountabilities

• Managing the day to day running of business to business accounts.
• Speaking to existing clients daily and ensuring they are receiving the best service.
• Ensuring businesses are utilising the site effectively and that they achieve the best results.
• Resolving any queries business clients may have using our product either over the phone, email or Live Chat.
• Advising clients on how to improve their experience and results.
• Confidently and effectively dealing with initial complaints.
• Assisting the Sales Team with business client retention and renewals.

Conducting Webinar training sessions.

• Attending client visits and conducting onsite training sessions.
• Recognising upsell opportunities & forwarding sales leads to the relevant teams.
• Proactively contacting clients in accordance with the companies SLAs/Client Response Promise
• Organisation of workload to ensure task lists and targets are achieved.
• Regularly updating traffic light alerts according to account performance.

Personal Requirements

• Experience working in a non-scripted environment
• You need the ability to think on your feet and be an exceptional communicator
• Extremely organised with a high level of attention to detail
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy, and enthusiasm
• Highly motivated with a passion for delivering exceptional business client services
• Previous business client service experience in an office environment
• Polite Telephone Manner
• Excellent Literacy and numeracy skills
• Good PC skills with the ability to learn new systems quickly
• Proven experience of client service excellence

Experience and Qualification

• Business to business client services experience
• Working experience in a non-scripted office environment
• Must have Matric/Grade 12
• Clear criminal record
• Exceptional communication skills
• Computer literate - familiar with Microsoft Office

go to method of application »

• As a key member of our team, you will play a crucial role in planning, executing, and optimizing sales campaigns to drive revenue growth and maximize sales performance. This is an excellent opportunity for a passionate individual with a strong interest in sales and marketing to contribute to the success of our organization.

Responsibilities:

• Campaign Strategy: Collaborate with sales and marketing teams to develop effective campaign strategies aligned with short-term sales objectives and target audience needs.
• Campaign Execution: Plan, coordinate, and execute sales campaigns, including campaign setup, content creation, and distribution across various channels.
• Lead Generation: Implement lead generation strategies to capture and nurture leads, working closely with the sales team to ensure follow-up and conversion.
• Performance Tracking: Monitor and analyze campaign performance metrics, such as lead conversion rates, sales revenue, and ROI, and provide regular reports to stakeholders.
• Optimization: Continuously optimize campaigns based on data insights, identifying areas for improvement, and implementing strategies to increase campaign effectiveness.
• Collaboration: Collaborate with sales teams, creative teams, and external partners to ensure smooth campaign execution and alignment with sales objectives.
• Content Development: Assist in creating compelling campaign content, including emails, landing pages, social media posts, and advertisements.

Requirements

Requirements :

• Education: A bachelor's degree in marketing, business, or a related field is preferred.
• Must have Matric, Credit & Criminal clear (RE5 advantageous)
• Experience: 1-3 minimum years of experience in marketing, sales, or campaign management. Experience in a short-term sales environment is a plus.
• Strong ability to manage and lead Team Leaders within a department.
• Knowledge: Strong understanding of sales and marketing principles, campaign management, lead generation, and sales funnels. Familiarity with CRM systems and marketing automation tools is beneficial.
• Analytical Skills: Proficiency in analyzing sales data and campaign metrics to track performance, identify trends, and optimize campaigns.
• Communication: Excellent written and verbal communication skills to create compelling campaign content and collaborate effectively with sales teams and stakeholders.
• Organizational Skills: Ability to manage multiple campaigns simultaneously, meet deadlines, and prioritize tasks effectively.
• Creativity: Strong creative thinking and problem-solving skills to develop innovative campaign ideas and strategies.
• Computer literate (Microsoft, Excel, Powerpoint)

go to method of application »

• As a key member of our sales organization, you will be responsible for leading a team of sales professionals, fostering a high-performance culture, and building strong relationships with B2B clients. This is an exciting opportunity to contribute to our growth, expand our market presence, and achieve exceptional results in the BPO industry.

Requirements

Key Responsibilities & Accountabilities

• Recruiting and training new sales staff, assigning specific tasks to other sales staff, and monitoring the team's sales performance.
• Solving customer complaints and answering customers' questions.
• Writing reports for senior managers.
• Assisting with the selling of our store's products and services and assisting to maximize sales.
• Stocking shelves, setting up displays, ringing up merchandise and sales, and performing cleaning duties.
• Providing sales staff with constructive feedback and assisting staff to solve customers' problems.
• Maintaining inventory, filling out paperwork, and possibly tasking sales workers with buying more supplies.
• Maintaining positive customer relations.

Motivating the sales staff and creating an atmosphere of healthy competition among the staff.

Experience and Qualification

• Min 5 years of Sales Team Management Experience
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership, mentoring, and coaching abilities.
• Good time management, strategic planning, reporting, and organizational skills.
• Excellent written and verbal communication skills.
• Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Word, Excel, and Outlook.

go to method of application »

• The Team Leader of the business unit will be responsible for overseeing and managing the team to maximize sales, minimize risk and ensure that the team is fully aligned with the vision of creating a prosperous South Africa through education. We offer you a Basic Salary, Commission, Weekly Incentives, and a List of Perks!

Requirements

The team leader will:

Lead the operations of the business unit:

• Create an inspiring and motivated team environment with an open communication culture.
• Recognize and reward high performance.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Set clear team goals, delegate tasks, and set deadlines.
• Assist their line manager in recruiting team members.
• Set an example for team members in commitment, work ethic, and personal character.
• Catalysing pride in the brand and the vision of making a difference in our country.
• Positively interact and cooperate with members of the organization, its suppliers, and customers.
• Adhere to all organizational policies and procedures.

Drive the units performance:

• Brief team members daily and set clear daily targets.
• Monitor team performance and report on metrics.
• Analyse records of leads, sales, and other performance-related data to identify opportunities to maximize sales.
• Coach and develop staff to minimize variation in performance across the business unit.
• Encourage peer-to-peer coaching.
• Problem solve to ensure that challenges to meeting targets are resolved.
• Quality reviews and correction/verification of sales in which non-risk errors have been made.
• Discipline staff by our code of conduct.

Contribute to the strategic management of the business unit:

• Reporting every month to the line manager and Client management.
• Assist line manager in developing plans and strategies to achieve agreed targets.
• Contribute to training, performance, and development of the team.
• Oversight of the administrative duties and management of documentation.

This role has the following requirements:

Qualifications

• Matric
• RE5 – Advantageous

Experience                                 

• Minimum 2 years of proven experience in working as a sales team leader or supervisor in short-term insurance.
• In-depth knowledge of call center metrics and ability to use these metrics to drive performance.

Skills

• Proficiency in Microsoft Office suite. Highly proficient in MS Excel.
• Excellent verbal and written communication skills in English.
• Organizational and time-management skills.
• Excellent Leadership skills
• Ability to solve a complex problem