Current Roles at Tsebo Solution

Duties & Responsibilities    

• To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken
• To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met
• Assists in the preparation of meals, especially salads and desserts
• Places entrees, salads, desserts and other food on the serving line
• Keeps the serving line well-stocked and clean
• May assist in training new employees
• Stores and records food leftovers
• Keeps canteen tables, kitchen and other areas clean and orderly
• To ensure that customer expectations are met within the provisions of the contract
• To ensure a high level of customer service within the area of responsibility
• Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift
• To carry out any reasonable request by management
• To report and where possible take action when faced with customer and client complaints or compliments
• To attend meetings and training courses as may be necessary
• Performs related work as assigned
• May be required to assist with any other duties that may be outside scope of responsibility

Skills and Competencies    

• Interpersonal Skills: Client/customer interface
• Trustworthy and Reliable
• Attention to details
• Motivated
• Passion about service with a smile
• Must enjoy practical and methodical work
• Be honest and reliable
• Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene
• Be free from skin allergies to foods and detergents
• Have good communication skills
• Must be able to work as part of a team
• Customer service orientated

Qualifications    

• Grade 11
• 1 -2-year experience in a similar role
• Culinary qualification would be advantageous

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Duties & Responsibilities    

• Ensure quick response to Clients emergency calls
• Ensure visibility at standoff points and during area patrols
• Ensure clients complaints are handled efficiently
• Ensure that the disciplinary code is always adhered to
• Ensure the safety of clients by checking premises thoroughly

Skills and Competencies    

• MATRIC,
• PSIRA Grade A, Armed Response / Reaction Training certificate,
• Driver's License older than 2 years,
• South African ID,
• Proof of Firearm Training for business use,
• SAPS Competence Certificate,
• Previous SAPS or Military experience,
• Proof of Vaccination.

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Main Responsibilities:

• Take full responsibility and supervisory of this contract
• Setting and management of service delivery standards
• Lead, motivate, train and develop a team of staff
• Implement and maintain operational controls in line/within budgetary requirements
• Ensure quality of food preparation, presentation and service is up to Fedics standards by meeting all quality / star grading standards in all areas of responsibility as per grading checklist
• Proactively manage the Q-pro & OSHACT compliance of this unit
• Ensure that tills and cash ups are running smoothly
• Ensure all Fedics policies and procedures are complied with
• Daily HR and IR issues (including training, development & performance management)
• Analyse and pre-empt client needs and possible complaints
• Take responsibility for all functions by organising, preparing & co-ordinating.
• Management of all administration, finances, debtors, budgets, etc.
• Process Fedics paperwork and compile & understand weekly & monthly P & L
• Relationship building with the client and customers on a daily basis (essential)

Skills and Competencies    

• Strong judgement and problem solving skills
• Excellent people skills
• Strong interpersonal and communicative skills (verbal and written)
• Flexibility with regards to working hours
• Attention to detail
• Client service orientated
• Business management principles
• Fully computer literate
• Excellent food/Chef skills and background

Qualifications    

• Relevant tertiary qualification and/or equivalent level of competence
• Minimum of 3 years supervisory experience
• Standalone person on site
• Able to think on your feet
• Previous experience within a similar corporate environment
• Able to work shifts when required
• Strong in kitchen and functions

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Duties & Responsibilities    

• To ensure that guests are greeted courteously.
• To be readily available at all times to deal with problems or complaints.
• To ensure that front of house area has been serviced and maintained to the standards laid down by the Company.
• To ensure effective liaison between front of house and back of house departments.
• To ensure effective and speedy service.
• To ensure that enquiries, messages, are dealt with courteously and efficiently.
• To ensure that all Front of House areas are clean and tidy at all times.
• To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
• To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
• To monitor trends within the industry and make suggestions how these could be implemented.

Skills and Competencies    

• Be 21 years of age.
• Be able to communicate and understand the predominant language(s) of the canteen’s trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to reach, bend, stoop down.
• Must have the stamina to work 45-50 hours per week.

Qualifications    

• National Senior Certificate

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Duties & Responsibilities    

• Client business partnering to recommend and align ESS designs
• Create technical activities and solutions within budget expense items
• Active instructional team, contractor management and technician interface and inspect finished products
• Conduct quality inspections and sign off on all project installations and technical support solutions
• Effective management of staff, stock, assets and vehicle management
• Client ESS reporting and record keeping
• End user support
• Ensure to keep to SHEQ management systems, policies and procedures of client environment

Skills and Competencies    

• Planning, Organizing and Project management skills in mining environment
• Client focus technical performance and consulting principles
• Technical, System needs and problem analysis maintaining end to end process & solutions
• ESS client product design, cost management and budget fitting
• Evaluation of ESS risks, measure impact and ROI
• Ability to work with multiple stakeholders and under own initiative
• Sense of accountability and delivering on sound communication feedback
• Innovation and creativity with project integration skills
• Excellent ESS and intermediate MS Office skills
• Advanced client design skills

Qualifications    

• Matric and Relevant Tertiary Qualification in Technical or Project Management
• +3 years experience Project Management 
• Exposure to ESS Mining software an added advantage 
• Valid Driver’s license and own vehicle

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Duties & Responsibilities    

• Take full responsibility and management of your site,
• Act with utmost urgency when attending to any client request and do so pro-actively,
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
• Output based contracts must be managed efficiently,
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
• Ensure work schedules/job cards are in place for each position and relevant to site,
• Ensure consistently high service standards are maintained for all services in scope with regular inspections,
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
• Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times,
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required,
• Effective use and updating of electronic application/tools issued by the company,
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on job training sessions performed by you,
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file.

Communication:

• Regular client meetings with clients signing off unit visit checklist,
• Responding to clients and management request timeously and action accordingly,
• Ensure monthly completion of client specific records in sites where this is required. This may include hygiene consumption reports, cleaning inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys,
• Effectively communicate and filter company information to staff,
• Keep line management informed of pertinent issues relating to your contracts.

Labour Management:

• Work with HR to allocate staff to sites according to policies and procedure,
• Complete time sheets and submit to the administration department as per the deadlines,
• Must manage daily human resources and industrial relations issues and abide by the company disciplinary code and ensure that this is consistently applied,
• The Cleaning Manager is required to participate in CCMA cases and union meetings if required,
• To hold performance appraisals with all cleaning staff reporting to you, identify areas for development and training needs,
• Ensure that all staff have signed and are abiding by the Tsebo House rules.

Health and Safety:

• Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

Unit Finances:

• Actively manage unit leave liability and leave plans according to company policies and targets,
• Continually identify potential of additional business within existing contracts and One off cleaning opportunities, 
• Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month,
• Ensure debtors collection is in line with contractual agreements,
• Capital expenditure and equipment repairs should be approved by line manager prior to any orders being placed, 
• Chemical and consumables are ordered in line with a monthly pre-determined budget.

General:

• Maintain a high standard of morale and motivation,
• Attend meetings, training etc
• Implement and manage initiatives and objectives as set out by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR,
• Ensure that our TCS brand is protected and represent it professionally at all times,
• Ensure that statutory/legal requirements are strictly adhered to,
• To keep abreast of changes in all company policies and procedures,
• Adhoc duties.

Skills and Competencies    

• Strong on client relationships and strong communication skills,
• Leadership skills,
• Attention to detail,
• Sense of urgency,
• Problem solving experience,
• Able to work under pressure,
• Be flexible and adaptable,
• Should be able to work independently,
• Able to work independently and under pressure,
• Able to work long hours, after hours and some weekends.

Qualifications    

• Relevant operations and people management experience,
• Minimum of 5 years’ experience in a similar environment on middle management level,
• Experience in the healthcare industry is highly advantageous,
• Experience in managing or overseeing large compliments of people,
• Understand cleaning principles and knowledge of company policies and procedures,
• Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s,
• Strong people skills and knowledge or Industrial relations.

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Duties & Responsibilities    

• Providing general administrative support to resourcing, in recruitment.
• Performing routine administrative duties including the processing of mail, filing, scanning, photocopying, data entry.
• Gather candidate documents for relevant background checks.
• Compiling the temp engagement packs against a checklist, sign off packs and submit to payroll for processing.
• Ensure the delivery of an excellent recruitment service to managers, staff and applicants through provision of administrative and advisory support throughout the recruitment process.
• Set up interviews between managers and candidates.
• Schedule weekly Temp Pool recruitment days to build the temp pool pipeline for unsupervised sites.
• Update Temp Pool list on a weekly basis.
• Rostering of temp hours for unsupervised sites.
• Assist in coordinating any recruitment events or initiatives that the organisation undertakes throughout the year.
• Upload and update candidate’s CV’s, information and documents on Neptune.
• Order of equipment for onboarding.
• Providing horizontal support to other staff members of the HR unit if needed.

Skills and Competencies    

• Ability to work in a changing environment,
• Highly organized and systematic,
• Meticulous to detail,
• Proactive,
• High integrity and openness with commitment to good governance,
• Energetic, highly motivated and innovative in pursuit of business growth and success,
• Problem solving skills,
• Excellent team player and proactive,
• Strong ability to work under pressure and good time management skills,
• Strong research and data base management,
• Head hunting skills if and when required.
• Excellent oral and written communication skills
• Proven relationship management and organization skills.

Qualifications    

• Grade 12 essential.
• Tertiary qualification or equivalent qualification in Human Resources Management/Industrial or Organizational Psychology highly advantageous.
• Minimum 1 – 3 years recruitment preferably in a Services Industry or Internal/Recruitment agency environment.
• Intemediate level of MS Office knowledge and experience.
• Ability to work independently or in a team, set priorities and meet deadlines on multiple projects.
• Flexible with work hours dependant on operational requirements.

go to method of application »

Duties & Responsibilities    

• To ensure that the Company & Statutory regulations regarding cleanliness & hygiene are complied with within all tasks undertaken
• To ensure that the quality standards of both customer service and operating processes, health and safety standards and food standards are met
• Assists in the preparation of meals, especially salads and desserts
• Places entrees, salads, desserts and other food on the serving line
• Keeps the serving line well-stocked and clean
• May assist in training new employees
• Stores and records food leftovers
• Keeps canteen tables, kitchen and other areas clean and orderly
• To ensure that customer expectations are met within the provisions of the contract
• To ensure a high level of customer service within the area of responsibility
• Where applicable, to ensure that stock in the designated area of responsibility is counted and signed over to the correct staff on the following shift
• To carry out any reasonable request by management
• To report and where possible take action when faced with customer and client complaints or compliments
• To attend meetings and training courses as may be necessary
• Performs related work as assigned
• May be required to assist with any other duties that may be outside scope of responsibility

Skills and Competencies    

• Interpersonal Skills: Client/customer interface
• Trustworthy and Reliable
• Attention to details
• Motivated
• Passion about service with a smile
• Must enjoy practical and methodical work
• Be honest and reliable
• Have good hand-eye coordination
• Be able to work quickly and safely
• Have good personal hygiene
• Be free from skin allergies to foods and detergents
• Have good communication skills
• Must be able to work as part of a team
• Customer service orientated

Qualifications    

• Grade 11
• 1 -2-year experience in a similar role
• Culinary qualification would be advantageous

go to method of application »

Duties & Responsibilities    

• Ensure work schedules/job cards are in place for each position and relevant to site
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.        
• Ensure that staff are correctly and smartly dressed displaying a name badge. Highlight to sites the importance of upholding the company image at all times.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation
• Managing company assets by performing monthly spot checks on high value items. When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required.
• Do daily checks and follow-ups.
• Report maintenance and safety concerns to the manager on a day to day basis.
• Maintain personal health, hygiene and professional appearance.
• To maintain a high standard of morale and motivation through good communication skills.
• May be required to assist with any other duties that may be outside scope of responsibility.

Skills and Competencies    

• Minimum 2 years supervisory experience in a similar environment preferably in the cleaning industry.
• Must have experience in health and safety standards and management.
• Must have experience within the healthcare industry.
• People Management Skills.
• Able to work independently and under pressure.
• Able to work long hours, after hours and some weekends.
• Ability to communicate, motivate, develop and coach staff at all levels.
• Good communication skills.
• Good stakeholder management skills.

Qualifications    

• Grade 12/Matric.
• Relevant tertiary qualification related to management would be highly advantageous. 

go to method of application »

Duties & Responsibilities    

• To assist in the production of meals, snacks and functions, paying particular attention to the quality and presentation thereof.
• To ensure that all tasks and jobs are satisfactorily completed, assuming these duties when necessary.
• To assist with lunch service.
• To assist with the planning and costing of menus.
• To place orders with suppliers.
• To assist with the completion of all administrative returns, salary variations, etc.
• To issue stocks and received goods, checking quality, quantity and price, also ensuring that these stocks are correctly stored and rotated.
• To make regular inspections to ensure that company and statutory hygiene standards are maintained.
• To carry out regular On-the-Job Training sessions, be constantly aware of staff who have potential for development and ensure that these people are highlighted for promotion.
• To be fully conversant with HACCP and NOSA regulations and report any defect to the manager.
• To be sensitive to the needs of subordinate staff and report any problems or breaches of discipline to the manager.
• To be security conscious at all times and ensure storerooms, safes and lockable areas are secure.
• To assist with stocktaking on a regular basis. To attend meetings and training courses as required.
• To assume control of the restaurant and use own initiative in the absence of the Manager.
• To take part in catering exhibitions, thus gaining further knowledge and experience.

Skills and Competencies    

• Must enjoy working with people.
• Must have good organisational skills.
• Be able to pay attention to detail.
• Have good interpersonal and supervisory skills.
• Be able to work irregular hours, on weekends and public holidays.
• Must have good communication skills.
• Must have good grooming and presentation skills.
• Must be comfortable working with computers
• Must able to negotiate, organise, delegate and work under pressure.

Qualifications    

• Be 21 years of age and have at least 2 years’ experience in the catering and / or restaurant industry on a supervisory level.
• Must have completed at least a standard 10 / secondary education