Current Vacancies at Clicks Group

Introduction

To compare and check invoices and purchase orders against confirmed quantities to ensure accurate accounting of all stock received and also accurate control over all discrepancies to avoid incorrect payment of suppliers.

Job description

• To cross refer all invoices to PO’s to ensure correct delivery and correct sorting of different orders to avoid duplication of activities caused by multiple PO’s.
• To match the GRS with the PO and invoice to ensure completeness of all PO’s checked for the day.
• To investigate, double-check and analyse all stock discrepancies to ensure a proper first check was performed by the receiving checker in order to have sign off on the GRS by the supplier representative.
• To ensure all PO’s are closed on the Warehouse Management System (SCM & JDA) for the current day to allow merchandise to place orders for the next delivery.
• To finalise all documents for each supplier and hand over to admin via the control document to ensure accounts payable can complete correct and timeous payment of suppliers.
• To supervise and liaise with supplier representatives to ensure correct handling and stacking of stock and adherence to Clicks policy as well as the Health and Safety requirements.      
• To follow-up with suppliers and/or 3PL’s when problems occur that could impact on the turnaround times of the delivery to avoid later/knock on bottlenecks in the DC operation.
• To liaise inter-departmentally to ensure that adequate resources (machines, dirt cages, pallets, etc.) are provided to receiving to complete the day’s work.
• To report any pack size changes, new lines, barcode issues, status or deleted PO’s to the relevant stakeholders and ensure timely resolution.

Minimum requirements

• Matric (Grade 12)
• Essential: 1 year Administration experience
• Essential: 1 year within a distribution/logistics
• Desirable: Customer relations/suppliers
• Desirable: Experience on a warehouse management system

go to method of application »

Job Objectives:

• Successfully complete the Learnership Training Contracts at a registered Clicks Pharmacy and under an approved tutor
• Attend the required training interventions and successfully complete the competency assessments
• Submit a Portfolio of Evidence
• Provide support to the healthcare team in one of the Click's Pharmacies under the supervision of a registered Pharmacist and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC)

Skills:

• Customer service orientated
• Teamwork
• Integrity
• Accuracy and attention to detail
• Numeracy
• Literacy
• Computer Literacy

Competencies:

Essential:

• Working with People
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures

Desirable:

• Adhering to Principles and Values
• Relating and Networking
• Planning and Organising

Minimum requirements

Education:

• Essential requirement: completion of Grade 12 with a minimum of 50% in Mathematics (or 60% in Mathematical Literacy) and 50% in English

go to method of application »

Job Purpose:

To receive incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the correct department and ensure that the call is executed followed up if required and closed on completion. Maintain communication between the helpdesk and the caller. Ensure the caller is satisfied with the action taken and services received from the department responsible for executing the call. Ensure all store queries are effectively resolved timeously.

Job Objectives:

• Ensure that systems are maintained, input is done accurately with all relevant information required to complete the task, at a high level standard.
• Work & Call quality assessments by means of quality and assurance processes.
• Follow up and provide feedback on calls logged to ensure that the service is being delivered according to SLA’s in place
• Liaison with Suppliers regarding Accounts Payable Follow-ups to ensure service continuity.
• Provide reports and feedback to the Helpdesk Supervisor on all follow-ups and calls to be able to manage call lists effectively
• Ensure that all completed work is closed on 4me.
• Report issues and problems to the Help Desk Supervisor.
• Investigation of AWOL orders created by Accounts Payable.
• All afterhours calls to be managed and escalated efficiently
• The after-hours calls will be managed according to a schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated a week to be on standby.
• All relevant information to be captured and updated on the tracker
• Ensure all Policy and Procedures as well as Standard as set out by Management are adhered to.
• Practice good work ethic and work as a team to achieve the targets set.

Minimum requirements

Qualifications and Experience:

• Matric
• 1 - 2 years related experience in similar environment
• Customer Service Experience

Skills, Abilities and Job Related Knowledge:

• Computer Literate
• Communication skills
• Administrative skills
• Problem identifying and solving

Essential Competencies:

• Goes out of way to understand the business needs and works with a long-term perspective in addressing service related concerns.
• The ability to establish and maintain effective relationships at all levels within and/or outside the organisation
• Establish clear priorities, define deadlines and action effectively.
• Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent.
• Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures.
• Be resilient and able to think on your feet.
• Must be able to work under pressure
• Must be flexible and energetic
• Must be quick and efficient in dealing with problems
• Must be friendly, helpful and polite
• Must be honest, responsible and self-motivated
• Must be punctual and reliable
• Must be able to work independently
• Attention to detail
• Must be able to multi task

go to method of application »

Main Purpose

To help manage development projects and provide status updates to the Sorbet NPD buyer, as well as to support the Senior Sorbet NPD buyer and Technical Manager with all duties relating to Sorbet.

Job Objectives

• To plan, execute and monitor development projects (packaging redesigns) on behalf of the NPD Buyer, through coordinating and engaging with key stakeholders (NPD Buyer, Category Manager, Technologist and BTB) to ensure successful on time delivery.
• To brief and develop packaging redesigns in line with Brand strategy and to provide regular status updates on these projects.
• To store and label all supplier NPD, benchmark and competitors samples to ensure accessibility when needed.
• To assist Sorbet buyers and Technical Manager on all ad-hoc administrative duties, such as meeting scheduling, courier management, assistance with board report, filing, pulling reports, sales analysis, sample tracking and arranging bi-monthly meetings including the agenda and meeting minutes.
• To assist in all duties related to the planning and execution of Christmas presentations to the Operating Board and media, including monitoring timeline, arranging venue, sourcing samples from Category and ensuring payment is made to all vendors.
• To assist with all duties related to Sorbet board pack reviews
• To assist the Packaging and Research Coordinator with tasks required to compile and communicate the Clique internal magazine
• To assist the Sorbet buyers and Private Label Executive with drawing reports for Monday Scorecard meetings, including sales and promotional performance analysis.
• To assist NPD Buyers in all administrative duties relating to RAG approval, such as sample tracking and courier process
• To ensure Private Label business reporting and business perception is upheld through quarterly Private label flagging to ensure SKUs are classified correctly; Private Label cabinet show cases latest launches (foyer, MD and CEO office)

Minimum requirements

Reporting & General Administration

• Assist NPD buyer, Senior NPD Buyer and Technical Manager on all ad-hoc administration duties which include, setting up meetings, courier management, pulling reports, sales analysis, compiling of presentations and RAG approvals such as tracking of samples that are being couriered.
• Assist NPD Buyer on building reports on analysis of sales and trend reports internally and externally to guide product development and on focus areas.
• Pull Monday scorecard sales and analysis and feedback to NPD buyer.
• Assist in all duties related to analysing and compiling competitor reviews. 
• Assist with processing royalty payments.
• Sample managements e.g.: photography of samples, labelling and storing of samples.

Brand Equity

• Assist NPD Buyer in the creative briefing of the brand look at feel for each range and coordinate sign off development across buyers for quality and strategy execution.
• Assist NPD buyer in developing creative packaging, with our in-house agency and the brand. 
• To assist NPD buyer in getting sign off from management and the brand, and then ensure correct implementation. 
• Work in partnership with our in-house technical teams, NPD buyers and suppliers to deliver the NPD plan including motivating claims and compelling proof that our products work. 
• Work with Beauty Technologist and suppliers on compiling all Exports documentation by building effective communication and meeting deadlines to export products to the UK and Dubai.
• Assist NPD buyer to ensure that the brand is well represented in store in appearance and suitability of store profile.
• To manage the Special Occasion’s Meeting room for reviews, weekly and month status meetings; i.e.: ticketing of products.
• Update the Executive and Foyer Cabinets quarterly with latest brands products.
• Collate brand training material via suppliers for store communications and training manuals in conjunction with Technologist.

Collaboration

• Assist NPD buyer to work with a cross brand and category mind set and in partnership with the collaborative brand team to influence and engaged with all relevant stakeholders including executives to get the strategy and development plans approved, space allocated, and launch dates, promotions and GP targets agreed. 
• Assist NPD buyer to develop and inspire the planners, buyers and technologists you work with, to make sure they achieve the Sorbet brand goals as well as supporting the wider brand and business. 
• To provide NPD buyer with status updates on product development projects in order to ensure timeous product launches though coordinating and engaging with key stakeholders.

New product development

• Assist NPD buyer in reviewing market trends identify innovative opportunities and conduct gap analysis, in line with Clicks product principles in order to provide a three year rolling product development plan. 
• To store and label all suppliers NPD, benchmarks and competitors samples to ensure accessibility when needed.
• Assist NPD buyer to source from local and international suppliers, prepare detailed briefs and ensure a fair tender process is followed to deliver innovation and increased profitability in Private label brands.
• Assist NPD buyers in briefing buyers on the products they need to develop for the brand, including the look and feel, GP targets etc. To manage these buyers delivery and approve their products. 
• Assist NPD buyer involved in planning, executing and monitoring product development projects according to the NPD process in line with the critical path to meet the category Private Label objectives and targets.
• Assist NPD Senior buyer in ensuring that Private Label profitability targets are met through effective cost price negotiations and margin management prior to Private Label product launches. 
• Drive vendor listing process by information suppliers of the process and collating required documentation form suppliers to complete the process.
• Assist NPD Buyer with comparative shop on a monthly basis or when required by taking photographs in stores or gathering competitor store pricing and then collating Comp Shop document.
• Assist to drive RAG process, to ensure Technical compliance, by preparing RAG samples with sign off forms and benchmarks in SO rom for Technical to approve.
• Assist NDP buyer in presenting the brand in reviews and media events, to board, management and media.
• Drive customer focus groups to get feedback and insights for new launches.

Job Experience

• Essential: 1-3 years Retail experience

Education

• Essential: Matric
• Essential: Retail Business Management/equivalent

go to method of application »

Job Objectives:

• To provide administrative coordination and timeous submission of payroll, recruitment, benefits, on boarding and IR documentation according to relevant checklists
• To resolve all telephonic and e-mail queries promptly and efficiently through relevant role players
• To capture and maintain relevant data timeously into relevant systems, ensuring that the information is accurate
• To produce accurate and timeous HR reports to support HR reporting requirements.
• To file and maintain all relevant HR documentation for the business unit to be produced at a later date (e.g. CCMA, Payroll, etc.)
• To assist with any day to day or ad-hoc administrative tasks and projects

Minimum requirements

Job Knowledge:

• Essential: 1 year Microsoft office suite (Word, excel, powerpoint, Outlook)
• Desirable: 2 years knowledge of HR Practices
• Desirable: 6 months HR policies and procedures
• Desirable: 1 year knowledge on Payroll processes and administration

Job Related Skills:

• Essential: 1 year Interpersonal and communication skills
• Essential: 1 year Planning, organising, co-ordinating skills
• Essential: 1 year Problem Solving skills
• Essential: 1 year computer literacy skills
• Essential: 1 year administrative skills

Job Experience:

• Essential: 2 years HR administrative experience
• Essential: 2 years HR query handling experience

Education:

• Essential: 3 year tertiary qualification (BA, B Com (HR), B Soc Sc, B. Ed, B. Bus Science) or HR Diploma
• Essential: Computer Literacy (Excel, Word, Powerpoint)

Essential Competencies:

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Applying Expertise and Technology
• Following Instructions and Procedures
• Planning and Organising
• Coping with Pressures and Setbacks

go to method of application »

Purpose and Objectives

You will be responsible to effectively manage a team ensuring adherence to policies and processes and meeting of productivity targets, within a multi-disciplined environment.

• To hold the daily SGM meetings, address performance and training needs to ensure improvement.
• To manage employees to achieve productivity targets and take remedial action where required
• To assist in planning for staff requirements based on volume, aligned to planned budget
• To action and manage daily/weekly reporting
• To adhere to statutory health and safety requirements, housekeeping standards and all other internal policies to ensure compliance
• Ensure that the KPI board is completed correctly and timeously
• To achieve the KPI’s in the department within planned budgets and schedules and ensure a proper handover between shifts
• To ultimately deliver high levels of service to Our Customers.
• To live and instil The Brand’s Values.

Minimum requirements

Experience and Education:

• Matric/NQF Level 4 (Essential)
• Relevant Tertiary Qualifications (Advantageous)
• 3 years experience in a logistic environment (Essential)

Job related knowledge and skills:

• Computer skills on MS Office (Word and Excel)
• Systems understanding
• Financial background- Budget

Competencies required:

• Communicate effectively at all levels
• Excellent negotiating skills
• Strong planning and co-coordinating skills
• Ability to work in a team
• Ability to work under pressure / time deadlines
• Honesty and integrity
• Attention to detail

go to method of application »

Purpose and Objectives

• The role will be responsible to effectively manage a team ensuring adherence to policies and processes and meeting of productivity targets, within a multi-disciplined environment.
•  Assist the DPM with the daily manpower planning
•  Assist with the daily route planning.
•  Check the stationery requirements on a weekly basis.
• Check that all the stores were delivered on time.
• Manage and ensure there are sufficient assets available to pick into.
• Assist with the managing of the asset cleaning process to ensure quality.
• Ensure damaged assets are removed from the operation and taken to the maintenance department for repairs
• Accept, control and handover returns from stores to the Returns DC
•  Ensure the KPI boards are filled in daily-no exceptions
• Ensure the dispatch floor is prepared for the next picking cycle before the picking process starts.
• Liaise with all relevant stake holders, transporter, picking, Admin, etc. to resolve any store queries and notify the store on the outcome as soon as possible.
• Resolve any housekeeping issues within the department, i.e. damaged fence, etc.
•  Ensure that the Despatch Admin Clerk reconcile all paperwork on a daily basis.
•  Ensure that there is debrief between you and transporter regarding the daily delivery trips.
• Assist with the management of the department’s daily expenses; i.e. transport, Labour, stationery, etc.
•  Send the KPI’s to the DPM on a daily basis safety requirements, housekeeping standards and all other internal policies to ensure compliance

Minimum requirements

Skills:

• Computer literacy (minimum excel intermediary level)
• WMS systems and procedures
• Communication (verbal and written) skills
• Basic financial skills
• Attention to detail
• Organizing skills
• Analytical skills

Experience Required:

• Understanding of a Distribution Centre/ Logistics environment
• Understanding of the Inbound leg of the supply chain process
• People Management
• Health and safety
• Budgeting
• 2 years Administration experience
• 2-3 years within a Distribution Centre /logistics environment
• People Management
• Desirable: Budget Management

Education:

• Essential: Matric
• Desirable: relevant qualification (Supply Chain/Logistics)

Competencies:

• Leading and Supervising
• Adhering to Principles and Values
• Planning and Organizing
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Deciding and Initiating Action
• Coping with Pressures and Setbacks

go to method of application »

Job Purpose:

To manage compliance of Master Data with the Medicines and Related Substances Act, Act 101 of 1965 and as subsequently amended and the Pharmacy Act, Act 53 of 1974 and as subsequently amended, and any guidelines promulgated in terms of these Acts, as relates to the procurement, storage, assembly, distribution and delivery of Medicines (as defined in the Act).

Key Performance Areas:

• Manage regulatory compliance on master data.
• Carry out audits on master data.
• Ensure adherence to and management of the Quality Management System.
• Submission of master data monthly integrity reports.
• Completion of Master Data within required SLA

Quality Outputs of the job:

• Manage regulatory compliance of materials, vendors, pricing and customers
• Responsible for all Master Data changes and submissions.
• Verify information provided by suppliers and customers to regulatory and legal compliance. 
• Follow up and take corrective measures in ensuring that master is loaded accurately and correctly.
• Responsible for the release of accurate and complete master data to the business
• Ensure compliance to DOH SEP pricing.
• Ensure Medikredit Nappi code accuracy
• Ensure integrity of all master data 
• Identify areas of improvement and mitigating plans.

Skills:

• Communication skills
• Management/supervisory skills
• Writing skills
• Analytical and problem-solving skills
• People skills
• Computer literate

Knowledge:

• C.P.D
• Pharmaceutical Industry Laws, regulations and Ethics

Personal Competencies:

• Ability to lead a team
• Ability to work under pressure and meet deadlines 
• Attention to detail
• Honesty and integrity
• Ethical
• Legal compliance

Minimum requirements

Minimum Education & Qualification:

• Relevant degree / qualification 

go to method of application »

Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level