Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Reporting to the Branch Manager
The above position is vacant at our Worcester Branch. The overall purpose of this position is to transport Crewman and Custodians to collect and deliver clients’ money and provide proof of delivery and collection.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash in Transit (CIT) Certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Valid drivers license - code C1 (minimum) and a valid PDP
- At least 2 years’ experience in security industry or similar role (Advantageous at FSG)
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Full responsibility and accountability for collecting and delivering clients’ money
- Report all delays to the Operations Manager immediately
- Incident prevention and reporting
- Maintain radio contact with controllers
- Take preventive action towards any suspicious activity
- Conduct vehicle audit and complete checklist
- Drive vehicle responsibly and complete documentation of accidents/ incidents
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Must be self-motivated
- Pay attention to detail
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team Work
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We are looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our product’s. Analysing and improving exiting processes, analysing data and providing presentable process documentation and reports to management. The candidate will collaborate with cross-functional teams to deliver high-quality, reliable, and efficient solutions.
Minimum Requirements:
- Relevant Diploma / Bachelor’s degree for business analysis.
- Five or more years of experience in analytics, systems development, process documentation and reports.
- Excellent communication skills, with an ability to translate data into actionable insights.
- Solid understanding of real-time operating systems, software-hardware interaction.
- Ability to read datasheets and technical specifications.
- Experience with testing and validation methodologies for hardware and firmware is a plus.
Key Performance Areas: (not totally inclusive)
- Have a full understanding of the product/s.
- Partner with stakeholders across business units to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
- Have a basic understanding of all the hardware, software and firmware that the product is made up of.
- Keep up to date product specifications for knowledge sharing between project teams and requirements reuse.
- Assist in the development of new products by working closely with engineers, and other technical team members.
- Understand all the business rules.
- Maintain all documentation related to the product/s.
- Be able to interface with customers and senior management.
- Manage the change control for the product/s.
- Analyse customer patterns and habits to determine which products are most likely to be successful in the marketplace.
- Monitor and ensure consistency across products.
Core Competencies
- Strong analytical and problem-solving skills.
- Excellent teamwork and communication skills to collaborate effectively with cross-functional teams.
- Detail-oriented approach with a focus on quality, reliability, and efficiency.
- Experience with testing and validation methodologies for hardware and firmware is a plus.
- Knowledge of regulatory compliance standards for electronic products is desirable.
- Strong written and oral communication skills
- Ability to work independent and part as a team.
- Ability to work under pressure and meet targets and deadlines.
- Able to work effectively in a complicated environment with minimal management guidance/supervision.
- Any other tasks given by management.
- Ability to multi-task and prioritize work schedules.
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
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You will also be required to work closely with current Area and Operations Managers. This position will also report directly to the allocated Payroll Managers.
The overall purpose of this position is Payroll Administrator.
Minimum Requirements:
- Must come from a Cleaning and Hygiene Organisation
- At least Matric certificate and SAP experience would be an added advantage.
- Proficiency in MS Outlook, MS Word, PowerPoint and Excel is essential.
- Strong administration and organizational skills.
- Numerical accuracy and high methodical working methods are required.
- Strong interpersonal and communication skills.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Must have own transport.
Key Performance Areas: (not totally inclusive):
- Ensure route files are to be neat and tidy at all times.
- Ensure route files are up to date.
- All bookings are to be up to date on a daily basis.
- All posting sheet queries must be resolved within 48 hours and should this not occur, you are to escalate the matter to your direct manager.
- No posting sheets with queries reflecting on them are to be filed. These are to be attached to the front cover of the file up until resolved. These queries to be resolved within 24 hours.
- You are to follow up and obtain company numbers for all 102’s booked. An individual booking with an ID number is to have a company number and is to be booked back within 24 hours. Should this not occur you are to escalate the matter to your manager.
- All 103’s booked on the posting sheets are to have a red line drawn through the open line item/a reason from the employee completing the posting sheet to be stipulated and this to be signed off by the manager concerned.
- All pay queries are to be attended to and feedback supplied on the day a query has been received. A memo and payroll order number is to be supplied to whom submitted the query
- Any and all corrections are to be submitted on a valid posting sheet and the posting sheet would be marked as a correction posting sheet.
- You are to perform daily courtesy calls to the managers and site who supply you with posting sheets.
- Time books are to be submitted to management for all the employees booking under your sphere of duty.
- Ensure Route files are to be checked back.
- Ensuring accurate calculations of rate of pay changes.
- Ensuring all relevant deductions are submitted and processed, such as 3rd party, Deductions, garnishee orders, maintenance orders.
- Processing of all leave.
- Checking and capturing of posting sheets daily.
- Ensuring all pay related queries are dealt with promptly and feedback is given immediately.
Other personality attributes/Core Competencies:
- Accuracy
- Attention to detail
- Vibrant
- Go getter
- Deadline driven
- People’s Person
- Able to communicate at all levels
- Microsoft Outlook/Microsoft Excel/Microsoft Word/SAP
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The overall purpose of this position is to coordinate training interventions as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
Minimum Requirements:
- Driver’s License (EB)
- Computer Literacy (Word, Excel, PowerPoint and MS Access)
- Grade 12 / NQF 4
- A minimum of five (5) years Security Industry Experience
- Must be able to compile and manage a Project Plan (implementation to completion)
Key Performance Areas: (not totally inclusive):
- Coach and guide learners on learning programmes
- Communicate programme information to management, as well as learners and facilitate enrolments, progress and terminations
- Effective control of learners and learner discipline
- Data analysis and Quality Assurance of training data on relevant systems
- Compile, coordinate and manage project plans
- Assist with eLearning management, which include development and checking of new programmes implementation
- Present and coordinate programmes according to Industry and internal requirements
- Compliance with legislative and Quality Assurance, relating to the Fidelity Services Group
Knowledge and Skills:
- Report writing skills
- Good administration and record-keeping skills
- Excellent Observation and Deductive Skills
- Planning and time management skills
- Presentation skills
- Assertiveness skills
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
Core Competencies:
- Determination
- Self-development
- Communication skills
- Customer focus
- Team work
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A position for an Internal Auditor exists at the Helderkruin Corporate Office reporting to the Group Internal Audit Manager. The Internal Auditor is responsible to provide leadership and direction in the internal audit function. Incorporating risk assessment and compliance to the internal control environment, good corporate governance processes and King IV across the Fidelity Services Group.
Experience, Requirements and Qualifications:
- B. Degree (Internal Audit)/ Diploma in Internal Audit or Equivalent.
- Minimum of 3 years’ Auditing Experience.
- Working towards obtaining the CIA qualification.
- Own Reliable Transport with a valid driver's license.
- Willingness to Travel if and when required.
- Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet.
- No Criminal record or any Pending Cases.
- Has a good command of the English language.
- Understanding Auditing processes and procedures.
- Experience and Working knowledge of Risk Assurance.
Job Description: (not totally Inclusive)
- Accountable for ensuring deadlines are met, and work meet the required standard.
- Responsible for ensuring working papers and findings raised are factually accurate and that all working papers/findings are supported and cross-reference to evidence.
- Responsible for Filing, and Archiving
- Quality of own work
- Generate audit findings by deadlines for review by Internal Audit Manager.
- Responsible for the integrity of reporting
- Ensure all information is filed, updated and readily available as required.
- Overtime – official will be required to work overtime when operationally required.
- Official will conduct himself or herself in line with the IIA Code of Ethics including the “Rule of Conduct for Internal Auditors”
Competencies Required
- Presenting and communicating information
- Business writing and reporting
- Investigating Issues
- Evaluating Problems
- Attention to detail
- Working with people and giving support
- Persuading and influencing
- Structuring Tasks
- Processing Details
- Creating Innovation and Adjusting to Change
- Business acumen
- Deadline Driven
- Driving Success
- Building Relationships
- Showing Resilience
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The overall purpose of this position is to ensure that all site specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Minimum Requirements
Qualifications, experience and other competencies required:
- Matric
- Minimum Grade B PSIRA accredited and registered
- MIB/VIP Training
- Minimum of 3 years in security industry
- No criminal record or any pending cases
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must be able to stand for long hours
- Computer literate an advantage
- Must have Casino experience
- Must reside in Wattville / Brakpan Area
Job Specification
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Crowd Control and VIP Protection
- Completing relevant registers
- Standard duties as per training
- Response to alarms and incidents
Core Competencies:
- Good communication skills in English both written and verbal
- Able to work under pressure
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Key Performance Areas: (not totally inclusive):
- Maintain filling systems and document management, including archive
- Administrative support to Branch Manager and Team
- Assisting in general office enquiries and task
- Answering the phone and taking messages
- Keeping client data base updated at all time
Minimum Requirements:
- Clear criminal record
- Matric certificate
- Computer literacy and proficiency in Microsoft Word, Outlook and Excel.
Other Personality Attributes:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be self- motivated
- Pay attention to detail
- Customer service and relations
- Ability to work without supervision
Core Competencies:
- Self-development
- Communication skills
- Customer focus
- Team work
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Reporting to the Branch Manager
The above position is vacant at our Kokstad Branch. The overall purpose of this position is to count and verify the client’s money.
Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
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The above position is vacant at our Worcester Branch. The overall purpose of this position is to distribute and receive consignments.
Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.
QUALIFICATION & EXPERIENCE:
- Matric
- 3 years’ Sales experience
- Drivers license
- Reliable Car
- PSIRA C - Advantageous
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing. Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.
- Book appointments between 08h00 to 17h00 – one and a half hours apart, or as discussed with coordinators
- Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded
- Alarm only (no radio link-up - only alarm equipment)
- Full alarm (completely new alarm with radio link-up)
- Panic Alarm (panic system with radio link-up)
- Co-Ordinator to telephone consultant with appointment details. Should the consultant be unavailable – a voice message will be left. Co-Ordinator to confirm lead receipt with rep
- Co-Ordinator to fax appointment sheet to relevant Hub 16h00 daily.
- Consultants will phone coordinators on an hourly basis to advise of their own booked appointments and to receive their new appointment details. Consultants to also advise coordinators to times they will be unavailable to do appointments. This will eliminate double bookings.
- Consultant visits client and quotes at the appointed time
PERFORMANCE STANDARDS
- To ensure that all contracts and quotations are completed accurately and in full, where necessary drawings and or technical addendum’s to be attached.
- Ensure timeous submission of all paperwork.
- Ensure that all stats maintained are accurate
- Ensure all feedback on direct leads is accurate
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MAIN PURPOSE OF JOB:
To effectively quote and sign up potential clients requiring the services of ADT Security. Incumbent’s main focus is to sign up reconnections (clients that move out of an existing ADT premises, signing up the new owner).
QUALIFICATION & EXPERIENCE:
- Matric
- PSIRA Grade C
- 5 year’s sales experience
- Knowledge of a broader spectrum of alarm system.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience (advantageous)
- Valid driver’s licence (advantageous)
- Own Reliable car (advantageous)
- Ability to handle conflict and work under pressure.
- High energy levels
ADMINISTRATION
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing.
- Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00. The only exception will be for the consultant to “walk” the paperwork personally
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.
HANDLING OF LEADS
- Appointments will be booked between 08h00 to 17h00 – one and a half hours apart, or as discussed with co-ordinators. Leads received today will be booked for tomorrow; there will be the exception for urgent calls.
- Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check.
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded.
- Alarm only (no radio link-up - only alarm equipment).
- Full alarm (complete new alarm with radio link-up).
- Panic Alarm (panic system with radio link-up) to Department Heads coded list for closing ratio’s etc. List to include consultant’s name and number of appointments.
SELLING
- Handling all the ADT clients that relocate / move
- Responsible to sign up the new tenant/owner of the existing ADT property and show the client how to operate the alarm system (Handover)
- Test the system from the property while he/she is at the appointment
- In the event of an existing client relocating, Sales Consultant to sign him up at the new premises
- Possess the skills to do a link-up and an installation quotation.
- To quote, design alarm systems and advise client of security needs
- Payments for installation remains the consultant responsibility, remember you will only receive installation commission once payment has been received in full
- Technical liaison regarding installation booking – follow up
AFTER SALES SERVICE
- Should the client request a service call from you please ensure that this is handed over to technical department
- Liaison with technical to ensure that installation has been completed in full
- Courtesy calls to clients for installation follow up and referral business.
GENERAL
- Assisting as and when required with street promotions
- Attending meetings, training, conferences and workshops when required.
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COMMERCIAL TECHNICIAN - INSTALLATIONS, SERVICES, MAINTENANCE AND ACCESS:
Overall Purpose of the job:
- Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
- Valid code 08 driver’s license essential
- Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT
Job Requirements:
- Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
- Installation and Maintenance of electric fences
- Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
- Integration of Electric fencing, CCTV, and Intruder alarm systems
- Setup and maintenance of wireless, fibre and copper networks
- Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
- Oversight and design of big projects
- IT and Network support
- Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus Functional/Technical Skills
- Approachability Problem Solving and Troubleshooting
- Integrity and Trust Technical Learning
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To effectively quote and sign up potential clients requiring the services of ADT Security.
Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
Method of Application
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