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HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
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What you will love doing in this role
Product Ownership:
- Responsible for maximizing the value delivered by the Agile team, which requires the PO to ensure that the right solutions are built and built the right way.
- Provides input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into
PI planning.
- Continuously refines and sequence the product backlog, ensuring that each feature consists of user stories and acceptance criteria.
- Is an active member of the scrum team, joining agile ceremonies and working collaboratively with the team to deliver business value in the form of feature requests.
- Has strong problem-solving capabilities with proposed/conceptual solutions ultimately resulting in improved/optimized user experiences.
Team Effectiveness.
- Live the Company values and work effectively as an active and contributing member to achieve team goals.
Stakeholder Relationship Management.
- Identify, build, and nurture trust and collaborative relationships with internal and external stakeholders.
Requirements
What you'll need to do this role
- Bachelor's Degree (3 years) / NQF level 7
- Certified Product Owner/SAFe certified - ideal
- 4 years of experience in a similar role
Technical Competencies
Client orientation and customer focus
- Value is determined by the customer (be it internal or external); therefore, the PO is keenly aware of the needs of the people to whom their products are delivered.
Analysing information
- Systematically exploring and reviewing information to discover meaningful patterns that assist in either completing a task or adding value with continuous improvement.
Problem-solving and analysis
- Analyses issues and breaks them down into smaller consumable components. Makes systematic and rational decisions based on the relevant information at hand.
Designing systems
- Has the ability to take a consultative approach when defining architecture, modules, interfaces, and data for a system to satisfy specified requirements.
Communication
- The PO can consume the problem statement from the customer and relate it to features or stories which is consumable by the dev teams, whilst ensuring that constant communication flows between the various audiences.
What we will love about you
- We love your strong analytical, numeracy and problem-solving skills
- We love your entrepreneurial and innovative mindset
- We love your digital fluency and understanding of the online retail world and how this drives sales
- We love that you put our customers at the heart of everything when you source and design products
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What you will love doing in this role:
- To manage sales objectives and operational efficiencies
- Stock management in line with stock procedures , customer and visual display stock
- To ensure all instore communication is communicated accurately throughout the showroom
- Cash management
- Execution and implementation of monthly promotion and displays
- Security – management of store and well-being of staff
- To ensure all category specialists are fully trained
- Ensure that monthly intake and NSV targets are achieved
- To ensure that an exceptional customer experience is consistently achieved
- Stockroom management , minimizing GRs and cancellations
- Manage housekeeping
- Daily/Weekly/Monthly Reporting
- People Management
- Project Management
Requirements
What you'll need to do this role
- A relevant tertiary qualification – Sales & Marketing
- Minimum of 5 years’ working experience within retail industry
- Working in the homewares retail industry would be highly advantageous
- Minimum of 5 years’ experience in leading a team within a sales target driven environment
- Experience using MS Office packages
- Must be available to work shifts, weekends and public holidays
- Clear credit and criminal record
What we will love about you
- Ethical and professional self-starter with high energy levels
- Excellent planning and organizational skills with a customer centric attitude
- Natural leader with the ability to mentor and inspire
- Deadline and target driven with great attention to detail
- Excellent communication and motivational skills with the ability to communicate at all levels
- Ability to work well under pressure and manage stress effectively
- Adaptable, flexible with loads of initiative
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What you will love doing in this role
Manage the customer journey account opening and order processing
- Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
- Ensure products are visually displayed as in that of the catalogue
- NTF customers are to be encouraged / incentivised to open an account
- Ensure pricing is correct on product and ascertain customers ATB
- Provide customer assistance with regards to instalment payments, query resolution, order processing and goods returned
- Ensure that the customer services and support service level agreements are in place and are achieved
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Ensure customers are assisted at self -help kiosks
- Facilitate daily administration duties aligned to customer service, vetting, order and query resolution
- Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
Product knowledge and pricing management
- Ensure that you are up to date with the catalogue and Homechoice Products specific to your product category
- Ensure that you are aware of product features and benefits, including Electronics, and are able to sell with conviction
- Ensure sufficient and up to date training is driven by yourself with regards to products featured as well as fully informed around insurance, legalities etc.
- Ensure that you are aware of any competitor products and understand how to up sell
- Ensure that pricing and offers are aligned to catalogue and price changes/ offers are actioned accordingly
- Visual Merchandising & Housekeeping
- Ensure that products are visually merchandised in accordance to VM policy
- Ensure housekeeping standards are adhered to in accordance with policy
- Meet operational efficiencies Consistently reach performance targets and standards relating to productivity, adherence, turnaround time and quality
- Always ensure that any outstanding tasks are up to date
- Adhere to all service level agreements Constantly and proactively communicate ways to improve efficiencies in our performance, procedures and systems
- Ensure compliance standards and legislative requirements are adhered to and met against agreed quality benchmarks
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Ensure current catalogues and order forms or consistently in stock and displayed accordingly
- Ensure that you are 100% versed in daily operations with regards to click & collect procedure
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
Provide an exceptional customer experience
- Take responsibility by ensuring that advice is always given in the customers best interest
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
Adhere to quality standards
- Always make sure that the correct information is relayed to customers
- Acquire and accurately capture all necessary information
- Ensure that all admin and reporting is conducted timeously and in accordance with required processes and procedures
- Adhere to policies, procedures and all business standards and requirements
- Ensure that your appearance is aligned to staff policy, are wearing staff uniforms & name badges as supplied by Homechoice
- Housekeeping
- Dusting of displays
- Wiping of CS and Customer touch point areas (Covid hourly)
- Mopping of floors
- Sweeping of floor
- Vacuuming of floor
- New Business activatons
- Influence the public to increase feet into your store. Engage the public on product and campaigns
- Goods returns & administration
- Manage Customer returns administration and stock returns to WFS /GR book audits
WFS Feedback
- Process GR – Refunds / Credit Customer"
- Assessment process completion
- Ensure that Assessments are documented on customers account
- See that assessments are posted and collected timeously"
Stock management
- Stock orders, taking constraints into consideration such as storage space and stock on hand
- Assembling of goods delivered for Showroom floor
- Maintaining Stockroom according to Business standards
- Replenishing of Spares for breakages
- Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
- Ensure that floor check & stock take on Click & Collect parcels are done weekly
- Feedback to be sent to Admin Manager & any discrepancies reported
- Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
- Ensure daily duties as per Stockroom roster is adhered to
- Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
- Ensure all Click & Collect parcels are scanned same day as delivery
- Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
- Ensure that Stockroom housekeeping standards are kept
- Ensure all GR’s are accounted & sent to HCDC daily
- Ensure all communication regarding stock is emailed to HCDC & Showroom Management
- Ensure Security is present when deliveries take place
- Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
Administration & Reporting
- Receipting deliveries from DC
- Receipting goods return with Security
- Liaising with Admin Manager on Parcels for Click & Collect
- Overseeing stock transfers to and from the DC as per policy
- Ensure Stock Take are completed regularly in line with set KPA’s
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
go to method of application »
What you will love doing in this role
- Manage the customer journey account opening and order processing
- Product knowledge and pricing management
- Provide an exceptional customer experience
- Adhere to quality standards
- Housekeeping
- WFS Feedback
- Stock management
- Administration & Reporting
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays
- Working in the homewares retail industry would be advantageous
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
go to method of application »
What you will love doing in this role
- Enhance customer interaction through a positive sales & service experience
- Manage customer queries on accounts / short deliveries / replacements / pick up’s / irate customers/goods return’s and urgent orders
- Provide customer assistance with regards to installment payments, query resolution, order processing and goods returned
- Ensure that the customer services and support service level agreements are in place and are achieved
- Ensure a professional, polite and efficient service is offered by acting as an ambassador
- Take responsibility by ensuring that advice is always given in the customers best interest
- Ensure that positive results are achieved whilst maintaining customer satisfaction
- Continuously work towards improving the customer experience and service delivery
- Ensure Customer Excellence is achieved by driving and maintaining high standards of quality and integrity
- Ensure customers immediate needs are ascertained, and assist accordingly
- Ensure customers are assisted at self -help kiosks
- Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
- Actively promote the Brand by participating in activations
- Product and process knowledge retention
- Ensure that you are up to date with the catalogue and homechoice Products
- Ensure that you are up to date on offers and pricing aligned to catalogue
- Ensure that your system knowledge with regards to customer sales & service is up to date
Visual Merchandising & Housekeeping
- Support Visual Merchandising aligned to VM & Housekeeping protocols
- Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing
- Spot checks on opening times
- Goods returns & administration
- Manage Customer returns administration and stock returns to WFS /GR book audits
- WFS Feedback
- Process GR – Refunds / Credit Customer"
Catalogue stock management
- Ensure Catalogues are always readily available
- Ensure that you are up to date with Stock volumes advertised & promotions
Assessment process completion
- Ensure that Assessments are documented on customers account
- See that assessments are posted and collected timeously"
Stock management
- Stock orders, taking constraints into consideration such as storage space and stock on hand
- Assembling of goods delivered for Showroom floor
- Notifying Sales team/Stockroom Assistant on goods to be moved to Showroom floor
- Maintaining Stockroom according to Business standards
- Replenishing of Spares for breakages
- Ensure all Visual Display Stock is scanned in & all paperwork has been signed & filed
- Ensure that floor check & stock take on Click & Collect parcels are done weekly
- Feedback to be sent to Stockroom Manager & any discrepancies reported
- Ensure that monthly Click & Collect figures are sent to HCDC Inventory Manager
- Ensure daily duties as per Stockroom roster is adhered to
- Ensure all POD’s are captured & Click Collect parcels aged stickers are completed & pasted on Click & Collect parcels
- Ensure all Click & Collect parcels are scanned same day as delivery
- Ensure delivery note of Click & Collect is passed onto Showroom Salvage staff to contact customers for collection daily
- Ensure that Stockroom housekeeping standards are kept
- Ensure all GR’s are accounted & sent to HCDC daily
- Ensure all communication regarding stock is emailed to HCDC & Showroom Management
- Ensure Security is present when deliveries take place
- Ensure that security surrounding opening and closing procedure is adhered to as well as security in general is consistently communicated to staff, run monthly emergency procedures to ensure staff are equipped to deal with any security issues
Administration & Reporting
- Receipting deliveries from DC
- Receipting goods return with Security
- Liaising with Stockroom Manager on Parcels for Click & Collect
- Overseeing stock transfers to and from the DC as per policy
- Ensure Stock Take are completed regularly in line with set KPA’s
Housekeeping
- Dusting of displays
- Wiping of CS and Customer touch point areas
- Mopping of floors
- Sweeping of floor
- Vacuuming of floor
Manage the customer journey account opening and order processing
- Ensure Customers are greeted on entry. Ensure that her immediate need is ascertained
- Ensure products are visually displayed as in that of the catalogue
- NTF customers are to be encouraged / incentivized to open an account
- Ensure pricing is correct on product and ascertain customers ATB
- Ensure that the customer services and support service level agreements are in place and are achieved
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador
- Ensure you meet business objectives whilst maintaining a high level of customer satisfaction when marketing and creating Showroom awareness
New Business activations
- Influence the public to increase feet into your store. Engage the public on product and campaigns
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQFL 3/ NQFL 4 (Minimum Required)
- 1 Years’ retail stores experience
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
- Resilient and change orientated
go to method of application »
What you will love doing in this role
Drive Operational Efficiencies
- Financial stock take planning and execution
- Ensure Showroom Processes (Inventory, Receiving and Frontline) are adhered to and aligned to legal regulations
- Ensure Showroom merchandise is aligned to current catalogue product offering
- Ensure products are visually merchandised as per the guidelines
- Ensure stock is managed by ensuring accurate receipting and maintenance of floor stock
- Manage the productivity of the Showroom in all areas and drive sales
- Deliver adequate and timely action plans and monitor progress to address and resolve deficiencies
Stock Management
- Ensure efficient stock control process to allow the store to have the right amount of stock in the right place at the right time
- Responsible for stock taking /counts within the store
- The size and number of surpluses and deficiencies revealed by stocktaking to be shared with ROM and Head of Showrooms to measure the efficiency of the storekeeping, control and procedures in general.
Cash Management
- Ensure efficient cash handling process (counting, recounting, reconciling discrepancies, making deposits)
- Investigate cash shrinkage, counterfeit currencies, safe and bank discrepancies
- Reduce cash exposure to avoid robberies/Burglaries
- Track cash flow between POS and safe
People Management
- Conduct adequate training on the internal controls. Build knowledge and understanding of risks in store. Provide coaching and guidance to ensure maximum efficiency and compliance.
Reporting
- Deliver adequate and timely reporting on the internal control framework and deficiencies
Shortage
- Target
- Internal Audit Score
- Target
Health and Safety Compliance
- Ensure safe working environment by following and adhering to OHASA regulations (The Law provides guidelines in the appointing and training of Safety Representatives, Evacuation Marshals, Fire Fighting, First Aid, Evacuation drills and procedures and
- Safety Signage).
- Ensure staff is trained adequately on Occupational Health and Safety methods and accident/incident prevention to be effective in preventing mishaps in the workshop.
- Ensure the Occupational Health and Safety training is undertaken by accredited training institutions and trainers and refresher courses conducted periodically as per the requirements set out by the OHASA Laws and Regulations.
- Asset Register
- Ensure store have a detailed list compiled of all business assets
- Ensure stores record the movement of assets
- Implement control sheets to monitor movements of electronic devices
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
- Staff Management
What we will love about you
- Energetic with a positive attitude
- Persuasive skills
- Ability to work independently as well as within a team
- Excellent communication skills
- Good analytical ability and attention to detail
Method of Application
Use the link(s) below to apply on company website.
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