Current Vacancies at PPS

• The successful candidate must have excellent Scheme knowledge and will act as an Ambassador for PPSHA to ensure effective customer satisfaction.
• Applications are invited for the above-mentioned position, to be filled as soon as possible.

Minimum Requirements    
 Qualifications & Experience

• Grade 12
• A South African driver’s license.
• Effective business communication will be an advantage.
• Knowledge of document management and storage technologies including electronic document system (EDMS) would be an added advantage.
• Exposure to Medical Scheme Industry in a similar environment would be an added advantage.
• Computer literacy and exposure to Medical Administration system will be an added advantage.

Duties and Responsibilities    

• Effective management of all Incoming/Outgoing Medical Aid correspondence.
• Maintain and ensure adherence to Service Level Agreements.
• Accurate capturing of all incoming claims and correspondence on the System.
• Responsible for preparing and distribution of membership information brochures and member cards.
• Ensure correct Member information in all correspondence in line with Medical Schemes Standards.
• Responsible for mail collection from the Post office.
• Monitor and manage all incorrectly addressed or returned Member correspondence.
• Efficient identification and processing of claims and correspondence from all Stakeholders.

Closing Date    
2023/08/16

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Job Advert Summary    

• An exciting opportunity to join in a two-year workplace experience program for South African citizens who wish to explore the medical aid administration industry to gain experience in our Client Services Department, is available.
• Applicants wishing to apply must not be currently employed or in any Internship programme.

Minimum Requirements    
 Qualifications & Experience

• A Grade 12 or NQF Level 4 qualification.
• Candidate must be between age 18 – 35 years.
• Candidates need to be fluent in English and/or Afrikaans.
• Demonstrate a professional image.
• Time management & good administration skills.
• Ability to work under pressure.
• Basic Computer literacy skills.

Duties and Responsibilities    

• Exposure to effective management of all incoming and outgoing medical aid correspondence and resolution of all enquiries.
• Exposure to the assessing and reconciling various member and provider claims received in accordance to set quality standards.
• Act as an ambassador for PPSHA to ensure effective customer satisfaction to all internal and external Customers.
• Exposure to collection, reconciliation, and allocation of member’s monthly subscriptions.
• Exposure to new member applications and underwriting process where necessary.
• Provide ad-hoc administrative support to various support services business units within the company.
• Participate in formative and workplace and summative assessments.
• Ensure compliance with PPSHA’S workplace policies and procedures.

Closing Date    
2023/08/16

go to method of application »

Purpose of the Job:

• A member of the primary contact team reporting to the Manger Member Services. This role will be responsible for providing a professional service to PPS members and associated parties via an Omni-channel contact centre model. The purpose of the role is to create a client experience that feels convenient, effortless, and personal. It must feel bespoke to the client, , giving the full-suite service and experience, in line with the dynamic hosting principles
• Will work in shifts that will be rotated amongst the team weekly (between 7am & 7pm weekdays and on Saturdays). There is a possibility that these might change in the future depending on growth and the need in the business.

Minimum Requirements    
Formal Qualifications:

• Matric (Grade 12)
• A 3-year tertiary qualification (Degree/BTech) with relevant business orientation

Experience and Knowledge:

• 1-3 years’ customer service experience
• 1-2 years’ working experience in call centre and back-office processing is a clear advantage

Computer Literacy:

• MS Office package, particularly the Internet, Outlook, and Excel
• Interpersonal and Intrapersonal Skills:
• Able to thrive under constant pressure.
• Accuracy and attention to detail for all relevant work types.
• Ability to organise and prioritise.
• Team player.
• Risk conscious.
• To act with integrity at all times, embrace the philosophy of treating our customers fairly and deliver on our client experience principles.  
• Competent writing and communication skills.
• Proactive thinking.
• Emotional intelligence.
• Empathy.
• Sense of urgency.
• Client Centricity.
• Results Driven.
• Sales driven.
• Intellectually Curious.
• Optimistic Kindness.
• Work Ethic.
• Self-Awareness.

Duties and Responsibilities    
Key Responsibilities: 

• Engage and respond to customer’s contacts professionally regardless of channel.
• Take ownership of customer requests from receipt to conclusion.
• Be able to proactively anticipate customer’s needs holistically.
• Identify and escalate issues to supervisors.
• Provide product and service information to all customers.
• Be able to source information from various software systems (Pro-Fit, IAA, Service Manager, Single Sign On, and MIP).
• Research required information using available resources.
• Be equipped to sufficiently handle claims and underwriting related queries with training and the resources available.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls to appropriate people where required.
• Be able to handle escalations and irate customers in an efficient manner and log complaints in line with the PPS complaints handling process.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.

Assist Management and Support Team  

• Agree duties with team members in order to achieve operational targets including prioritization and work schedules.
• Responsible for enforcing PPS’s training and development program. They may also be assigned a junior employee to mentor.
• To execute policies and procedures related to service delivery in Operations and between other areas.
• Build and maintain relationships with relevant stakeholders.

Keep Track of Customer Trends:

• A Client Engagement Consultant uses available software to document each customer interaction to help streamline the customer service process and notice trends to report back to the product development team.
• Identify process and procedure improvements and make recommendations to streamline and simplify processes.
• Escalate systems failures to the appropriate support team in order for the team to stay productive.
• Recognize, document, and alert the management team of trends in customer calls

Maintain Product Expertise:

• In order to answer customer complaints and questions, a Client Engagement Consultant must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

Cross-solutioning: Sales:

• Identify lucrative opportunities across the various channels (calls, emails and webchat) to cross-sell PPS Short-term insurance to existing members to increase revenue and Profit-Share.
• Be able to pitch our various product offerings (Investments, Professional Health indemnity, Fiduciary, Healthcare etc.), using the widget tool.

go to method of application »

Purpose of the Job:

• A member of the primary contact team reporting to the Manger Member Services. This role will be responsible for providing a professional service to PPS members and associated parties via an Omni-channel contact centre model. The purpose of the role is to create a client experience that feels convenient, effortless, and personal. It must feel bespoke to the client, , giving the full-suite service and experience, in line with the dynamic hosting principles
• Will work in shifts that will be rotated amongst the team weekly (between 7am & 7pm weekdays and on Saturdays). There is a possibility that these might change in the future depending on growth and the need in the business.

Minimum Requirements    
Formal Qualifications:

• Matric (Grade 12)
• A 3-year tertiary qualification (Degree/BTech) with relevant business orientation

Experience and Knowledge:

• 1-3 years’ customer service experience
• 1-2 years’ working experience in call centre and back-office processing is a clear advantage

Computer Literacy:

• MS Office package, particularly the Internet, Outlook, and Excel

Interpersonal and Intrapersonal Skills:

• Able to thrive under constant pressure.
• Accuracy and attention to detail for all relevant work types.
• Ability to organise and prioritise.
• Team player.
• Risk conscious.
• To act with integrity at all times, embrace the philosophy of treating our customers fairly and deliver on our client experience principles.  
• Competent writing and communication skills.
• Proactive thinking.
• Emotional intelligence.
• Empathy.
• Sense of urgency.
• Client Centricity.
• Results Driven.
• Sales driven.
• Intellectually Curious.
• Optimistic Kindness.
• Work Ethic.
• Self-Awareness.

Duties and Responsibilities    
Key Responsibilities: 

• Engage and respond to customer’s contacts professionally regardless of channel.
• Take ownership of customer requests from receipt to conclusion.
• Be able to proactively anticipate customer’s needs holistically.
• Identify and escalate issues to supervisors.
• Provide product and service information to all customers.
• Be able to source information from various software systems (Pro-Fit, IAA, Service Manager, Single Sign On, and MIP).
• Research required information using available resources.
• Be equipped to sufficiently handle claims and underwriting related queries with training and the resources available.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls to appropriate people where required.
• Be able to handle escalations and irate customers in an efficient manner and log complaints in line with the PPS complaints handling process.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.
• Complete call logs and reports.

Assist Management and Support Team  

• Agree duties with team members in order to achieve operational targets including prioritization and work schedules.
• Responsible for enforcing PPS’s training and development program. They may also be assigned a junior employee to mentor.
• To execute policies and procedures related to service delivery in Operations and between other areas.
• Build and maintain relationships with relevant stakeholders.

Keep Track of Customer Trends:

• A Client Engagement Consultant uses available software to document each customer interaction to help streamline the customer service process and notice trends to report back to the product development team.
• Identify process and procedure improvements and make recommendations to streamline and simplify processes.
• Escalate systems failures to the appropriate support team in order for the team to stay productive.
• Recognize, document, and alert the management team of trends in customer calls

Maintain Product Expertise:

• In order to answer customer complaints and questions, a Client Engagement Consultant must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

Cross-solutioning: Sales:

• Identify lucrative opportunities across the various channels (calls, emails and webchat) to cross-sell PPS Short-term insurance to existing members to increase revenue and Profit-Share.
• Be able to pitch our various product offerings (Investments, Professional Health indemnity, Fiduciary, Healthcare etc.), using the widget tool.

go to method of application »

• The Departmental Administrator’s role will provide administrative support and be responsible for a range of duties including, planning and prioritisation of deliverables, investigating and researching business issues, strategic initiatives and developments that help promote efficient day-to-day operations of the department. The responsibilities will include scheduling appointments, managing the various forums, arranging meetings, business development and acting as a liaison between several teams or departments.  

Minimum Requirements    
Qualifications:

• Matric.
• Relevant tertiary qualification.

Experience:

• 5 – 10 years’ experience as a PA/Department Assistant.
• Strong administrative skills (good computer skills for the typing of schedules, tables, figures, spreadsheets, presentations).
• 2-3 years project management experience.
• Customer management.

Stakeholder relations.
Knowledge:

• Sound knowledge of the Life Assurance or Financial Services Industry.
• Knowledge (and skill) in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential.
• Product and project management principles and execution frameworks.

Creative and technical analysis.
Computer Literacy:

• Proficient in PC Skills (Word, Excel, PowerPoint, Outlook, Publisher).

Interpersonal and Intrapersonal Skills:

• Customer Focus.
• Results Focus and Initiative.
• Strong attention to Detail.
• Planning and Organising.
• Problem Solving/Decision Making.
• Impeccable Communication – written and verbal.
• Ability to collaborate.
• Emotional Wisdom.

Duties and Responsibilities    

• Analyze and coordinate daily department activities to achieve established goals.
• Maintain department calendar and ensure to meet deadlines.
• Prepare meeting agenda, schedule department meetings and distribute minutes.
• Coordinate and organize the various forums, events and activations as required.
• Provide full administration function diary management, travel and events, email management, presentations and reports.
• Represents the department on certain ad-hoc projects, meetings and events as required.
• Managing and execution of the various special projects within the division and co-ordinating with all stakeholders to monitor, execute and implement.
• Respond timeously and professionally to a variety of ad hoc projects, business issues, client requests and stakeholder requests that impact across the area of responsibilities.
• Determine best practice and gather information to prepare various reports.
• Check the accuracy of analysis and reporting, suggest corrective action.
• Create synergies by analysing and interpreting relevant report findings to translate the report data into understandable management information.
• Building Power Point presentations and Data sheets with graphs and widgets for the function.
• Budget management - responsibilities will include collation of budget inputs, monitoring monthly spend against budget and reporting on variances, and allocation and processing of invoices and claims against the correct accounts to avoid overspend etc.
• Management, tracking and driving of all the department stats, competitions and initiatives.
• Maintain all department information confidential and secure.
• Respond to work requests from department in timely and accurate manner.
• Assist Manager in preparing and maintaining meeting materials, business presentations and other department requirements.
• Perform data collection, analysis and reporting to Manager for decision making purposes.

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• Scrum Masters are servant leaders and coaches for an Agile Team who help educate the team in Scrum, Kanban, and SAFe, ensuring that the agreed Agile process is being followed. Scrum Masters help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.
• The Scrum Master primary responsibility is assisting the self-organizing, self-managing team to achieve its goals by teaching and coaching team practices, implementing and supporting SAFe principles and practices, identifying and eliminating impediments, and facilitating flow.
• Scrum Masters work with the extended Scrum Master community, including SAFe Program Consultant, Release Train Engineer, Product Owners and Architecture to increase the effectiveness of SAFe across the enterprise.

Minimum Requirements    
Education:

• Bachelor’s degree or Diploma in Computer Science or Information Science or Information Technology
• Certified Scrum Master (SAFe Scrum Master, Scrum Alliance)

Experience:
Essential

• 4 - 5 years’ experience leading teams as a Scrum Master in an Agile environment in IT, Financial Services or Consulting.

Preferred

• Experience as part of an Agile software delivery team as a Business Analyst, Product Owner, Agile Project Manager.

Knowledge and Skills (maximum of 10):

• Group facilitation approaches
• Good knowledge of servant leadership
• Scrum/Agile software development methodologies
• Software development
• Coding and designing
• Business Process and Analysis
• Product backlog understanding and management
• User stories knowledge

Duties and Responsibilities    

• Facilitation, Coordination, Problem Solving, Continuous improvement, Maintaining Quality, Coaching.
• Facilitates events and the team’s progress toward team goals
• The Scrum Master is trained as a team facilitator and is continuously engaged in challenging the old norms of development to improve performance in the areas of quality, predictability, flow, and velocity. They help the team focus on creating increments of value each iteration and achieving daily and Iteration Goals in the context of the current Program Increment (PI) Objectives.
• Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective ensures they are productive and kept within the timebox.
• Assists the team in preparation for key activities, including PI Planning, System Demos, and the Inspect and Adapt.

Coordinates with other teams

• The Scrum Master supports the team’s efforts to continuously improve communications and relationships with other teams. They frequently represent the team in the Scrum of Scrums (SoS), helping the team remain aware of opportunities to engage and improve program effectiveness (see Program Increment for more details).
• They also often help the team build effective relationships> with the System Team, User Experience, Architecture, and Shared Services.
• It is important to note, however, that the responsibility for inter-team coordination cannot be delegated entirely to the Scrum Master; every team member shares responsibility in that regard.

Problem Solving

• Many blocking issues will be beyond the team’s authority or may require support from other teams.
• The Scrum Master supports the team in addressing and eliminating these issues to improve the likelihood of achieving the objectives of the Iteration.

Continuous improvement

•  Helps the team improve and take responsibility for their actions; facilitates the team retrospective. Teaches problem-solving techniques and helps the team become better problem-solvers for themselves.
• Focuses on ever-improving team dynamics and performance and coaches the team in self-management.
• Helps the team resolve interpersonal conflicts and challenges and identify opportunities for growth.
• Escalates people problems to management where necessary, but only after internal team processes have failed to resolve the issue; helps individuals.

Maintaining Quality

• Fosters the culture of technical discipline and craftsmanship that is the hallmark of effective Agile teams.

Coaching

• The Scrum Master supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams, participating in the Scrum Master Community of Practice, and supporting the organization’s SPCs.
• The Scrum Master works with other Scrum Masters and stakeholders to help the team contribute towards improving the overall development Value Stream.

Closing Date    
2023/08/21