Telesure Investment Holdings (Pty) Ltd (TIH) is the holding company of some of South Africas leading and innovative financial institutions. These financial institutions are licensed to provide financial products and/or services ranging from short-term, long-term and health insurance as well as a comparison and investment platforms. Our origins go back to ...
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Job Purpose
- Plan, initiate, grow and manage portfolios and business partners into profitability through relationship building and risk management. Lead and guide the work of specialists and serve as the liaison with Senior Managers and Executives to identify business needs to design and describe solutions that can deliver value.
- Monitor progress to assure deadlines, standards, and cost targets are met.
Responsibilities
Portfolio Management
- Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.
Underwriting Management
- Review, rate and underwrite assigned new business and renewal cases within prescribed authority level, escalating unusual or complex cases to senior colleagues where appropriate. Knowledge of reinsurance and facultative placements.
Insurance Claims Management
- Investigate the circumstances of claims and the nature and extent of clients' losses. Review and evaluate information gathered using own subject-matter expertise, and examine additional evidence provided by specialist investigators or subject-matter experts to determine the extent of liability.
Intermediary Management
- Build and maintain relationships with intermediaries while also helping senior colleagues.
Stakeholder Engagement
- Engage, and build relationships, with stakeholders across the value chain. Facilitate meetings with large groups of stakeholders. Work with front-end, back end developers, marketing, sales, service departments to ensure a holistic management of deliverables. Engage with third-party suppliers or providers to deploy new technology and review and execute the deliverables.
Data Collection & Analysis
- Gather project data and report on the state of the performance of the portfolio.
Insights and Reporting
- Contribute to the design and creation of reporting strategies and templates for Exco and senior management. Lead execution of complex reports to provide a performance overview for the key portfolios. Identify and interpret complex patterns and trends, and translating those insights into actionable recommendations.
Performance Management
- Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance. Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
Continuous Improvement
- Review existing operations in own area of work and implement innovation processes to generate new ideas and ensure continuous improvements are delivered on existing products, systems and processes.
Internal and External Communications
- Execute a communications plan within established internal communication systems and procedures. Send Communications to Exco or senior management on project tracking and problems to gain buy-in for changes to processes and procedures.
Personal Capability
- Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Business Development
- Monitor and assess sales and market data for a specific geographic region and produce reports that will assist management in formulating strategy and identifying areas in the market where business can be developed.
Education
- Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential)
Experience
- 3 or more years’ experience in Intermediated, Broker and Underwriting Manager environment (Essential); Experience in Financial Services Industry (Essential); Experience in Key Account Management Advantageous).
Deadline:6th September,2025
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Job Purpose
- Capture and process warranty and service plan claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.
Responsibilities
Customer Management (Internal)
- Help manage customer by carrying out standard activities to complete the customer request.
Data Collection & Analysis
- Ask questions, collect data from a variety of sources, analyse information and investigate claim.
- Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Use appropriate tools (supplier contract and/or negotiation) to accurately cost applicable claims on a day-to-day basis.
Work Scheduling and operational compliance
- Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
- Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).
- Remain up to date with current and new product knowledge to enable effective decision making.
Administration
- Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
- Respond to routine requests using telephonic conversation or emails (internal and external).
- Ensure regular feedback to customer, service providers and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the claim department.
Document Management
- Create, organise and maintain files containing the correspondence relating to policies and matters and claims to be uploaded on internal system.
Document Preparation
- Prepare and manage claim documentation for customers.
Up-sell Customer Propositions
- Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional products/services.
Deadline:3rd Sepember,2025
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Job Purpose
- Capture and process warranty and service plan claims efficiently and accurately through drawing on the relevant criteria to ensure standardisation across the organisation to enable decision making on a claim.
Responsibilities
Customer Management (Internal)
- Help manage customer by carrying out standard activities to complete the customer request.
Data Collection & Analysis
- Ask questions, collect data from a variety of sources, analyse information and investigate claim.
- Make decisions according to established criteria to ensure standardisation across the organisation by accurately administrating and underwriting claims. Use appropriate tools (supplier contract and/or negotiation) to accurately cost applicable claims on a day-to-day basis.
Work Scheduling and operational compliance
- Organise own work schedule in order to get the job done, coordinating with support services and completed work within SLA.
- Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately).
- Remain up to date with current and new product knowledge to enable effective decision making.
Administration
- Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SLAs.
Correspondence
- Respond to routine requests using telephonic conversation or emails (internal and external).
- Ensure regular feedback to customer, service providers and other stakeholders, as determined by the company and/or customer requirements to ensure customer receives appropriate feedback from the claim department.
Document Management
- Create, organise and maintain files containing the correspondence relating to policies and matters and claims to be uploaded on internal system.
Document Preparation
- Prepare and manage claim documentation for customers.
Up-sell Customer Propositions
- Identify a selection of products or services that may meet the customer's requirements, explain the product/service features influence the customer to add additional products/services.
Education
- Matric / Grade 12/ SAQA Accredited Equivalent (Essential); Regulatory exam 5 (Advantageous)
Experience
- 1-3 years' Financial Services industry experience (Essential) STI experience and VAPS experience. Warranty and service plan claims handling experience (Advantageous).
Deadline:3rd Sepember,2025
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Job Purpose
- Provide advisory governance and monitoring services which support and deliver ongoing compliance solutions in accordance with all applicable legislation and in line with the strategy of the statutory compliance function. Perform general legal work in order to reduce business risk.
Responsibilities
Compliance Monitoring
- Manage a portfolio of compliance assignments, ensuring that the team plans and delivers compliance that cover identified risk areas and that appropriate corrective actions are agreed on with business. Resolve issues arising from compliance activities and refer serious or contentious issues to the management.
- Identify any compliance risks and take immediate remedial action.
- Participate in compliance activities in line with the compliance risk management and monitoring plan.
- Monitor any changes to processes that may have an impact on compliance to legislation, and report these to the Senior Manager: Compliance.
Insights and Reporting
- Follow the reporting strategies and templates. Execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
- Ensuring Group compliance with relevant legislation through ongoing analysis and reporting. Report on the compliance status of the Group internally to the
- General Manager, Executive Heads, Group Chiefs and key individuals on a monthly, quarterly and annual basis. Drive utilisation of the various compliance systems to enhance reporting.
Regulatory & Compliance Management
- Investigate all kinds of incidents and reports, and provide expert advice to more senior colleagues.
- Identify and minimise risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented.
- Assist with with the development and implementation of the compliance risk management and monitoring plan.
- Ensuring that all products as well as new products comply with relevant legislation.
Stakeholder Engagement
- Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Build relationships with various internal and external stakeholders. Keep all stakeholders informed of regulatory requirements, changes and deadlines.
Improvement / Innovation
- Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Keeping abreast with amendments to legislation, industry trends and best practice and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Compliance Management System
- Contribute to the identification and evaluation of current policies and business processes that are in the scope of the Compliance Management System; contribute to the design of the CMS; provide specialist compliance management input to the drafting of new policies and procedures, and design of business processes; contribute to the quantification of the costs and business benefits of change. Manage and maintain an effective compliance system. Drive delivery of compliance automation.
Policy Development & Implementation
- Help develop policies and procedures for an area of the organisation or the group as a whole, and monitor their implementation.
- Drive an awareness of these policies and procedures and ensure training is undertaken throughout the organisation on an ongoing basis.
Contract Requirements
- Gather and report on information on existing contract performance and provide as input to the new contract process for negotiations/renegotiations.
- Ensure contracts meet all compliance requirements and where required, notifications have been actioned.
- Identify trends, summarise findings, and give feedback on existing contract requirements, and provide input to ensure compliance in contract processes.
Education
- Grade 12/ SAQA Accredited Equivalent (Essential); BProc/LLB Degree or other equivalent degree (Essential); Registration as Compliance Officer with the FSCA (Essential); Registration with the Compliance Institute (Advantageous); Diploma in Compliance Management (Advantageous); Admitted Advocate/Attorney (Advantageous) (Required)
Experience
- 3 - 5 years’ relevant experience in the Insurance and Financial Industry (Essential); Knowledge of monitoring and compliance processes (Essential).
Deadline:2nd September,2025
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Job Purpose
- Responsible for the overall strategic direction and management of the digital marketing function to deliver the performance KPI’s of multiple brands and product lines. Optimises digital learnings and opportunities across the non-life, life & Hippo businesses. Responsible for acquisition led performance marketing and digital customer experience, as well as digital brand engagement. The incumbent will be responsible for driving the teams performance of the digital marketing eco-system, including SEO, and CRO channels, as well as acquisition led website performance and optimisation, digital analytics and reporting; data optimisation; agile test and learn; marketing technology and driving website front-end acquisition strategies. Responsible for shaping the future direction of digital marketing, the roadmap and ensuring the business keeps at the forefront of the ever-changing digital landscape. A general knowledge of non-digital marketing, brand principles and commercial acumen is necessary.
Responsibilities
Information and Business Advice
- Provide authoritative specialist advice to the Marketing teams of the various TIH brands to guide the implementation of digital marketing strategies to ensure multi band efficiencies for growth of the business.
Recommendations
- Provide integrated long-term solutions and strategies Responsible for providing insights and expertise on Optimising digital learnings and opportunities across the non-life, life & Hippo businesses. Ensures multibrand efficiencies/bidding control. Focus on SEO & CRO. Act as Digital Marketing Business Owner. Responsible for and the owner of digital marketing calendar including representing brands on all digital platforms. Growth of Digital channel KPI of % of sales.
Digital Marketing Strategy and Roadmap
- Lead the development of digital marketing strategy and the integrated digital marketing road map that together will enable TIH brand to grow and evolve the digital marketing ecosystem.
Digital Marketing Capabilities
- Create and effectively communicate the digital marketing capability road map with the executive team and senior stakeholders. Lead cross-functional collaboration across marketing and technology to define and prioritise foundational and innovative digital marketing capabilities.
- Develop and take ownership of Digital Enablement Strategy in conjunction with TIH’s financial and customer centricity goals, in order to move our digital maturity from nascent/emerging to multi-moment.
- Develop and execute enablement strategies encompassing market segmentation, digital experience, product mix and positioning, channel optimisation and efficiency and analytics to achieve or exceed defined business goals.
Leadership and Direction
- Identify and communicate the actions needed to implement the function's strategy and business plan within the business area or department; explain the relationship to the broader organisation's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals. Lead a multi-disciplinary team of professionals across digital marketing specialists, analytics, operations, enablement, development and creative.
- Build a performance-driven, test and learn and commercially driven team focused on performance and productivity, Champion a culture of proactively managing risk, continuous improvement, action and accountability.
Digital Marketing Plan Execution
- Lead execution for the digital marketing plan, overseeing inbound and outbound digital channels and all aspects of digital marketing campaigns. Responsible for and the owner of digital marketing calendar including representing brands on all digital platforms. Growth of Digital channel KPI of % of sales.
Insights and Reporting
- Set and lead execution of the data and analytics reporting plan, creating strategies and templates to report data in a meaningful way. Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders. Manage the analytics team to work with data science & BI tools to build reports to analyse data to improve business reporting and campaign effectiveness. Prepare and manage regular management reports for production metrics, customer experience and analytics. Establish and monitor industry level benchmarks for marketing performance and digital customer/partner experience. Develop competitive analysis by segment, channel and persona - through a structured approach to identify and act on developments in the digital domain to defend and expand TIH brands position in the market.
Digital Strategy/Transformational Projects Execution
- Define a digital road map to transform the business, identifying the domains and activities that benefit from rapid digitisation. Design the right operating model for digital and determine the best-fit suppliers to support execution. Develop and drive top and bottom-line performance improvement by working with the Chief Marketing Officer and wider technical teams to sustainably transform our business. Achieve objectives and aspiration of the business through the delivery of market leading marketing and digital enablement solutions.
Performance Management
- Manage and report on performance within the department or area of responsibility; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.
- Establish and monitor industry level benchmarks for marketing performance and digital customer/partner experience. Develop, manage and execute against a performance and productivity driven annual plan.
- Mentor & develop the skills within the team (includes setting & providing feedback on monthly KPI's & targets)
- Ensure governance standards across the digital campaigns for paid and organic and enforced and well-managed. Manage the team that creates and deploys all digital performance marketing activities of the TIH brands across all digital channels (ie: Social Media, Adwords/PPC, SEO, display) with a focus on growth and first time buyer acquisition.
Stakeholder Engagement
- Identify and manage stakeholders up to C-suite level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
- Collaborate with other country peers (UK & AUS) to share learnings and enhance digital marketing capabilities. Work closely with internal business units to ensure digital marketing strategy is aligned with all brand and sales strategies and are working withing existing governance standards. Manage and inspire external partners to enhance and develop the organisational initiatives. Work closely with peer functions such as digital teams, brand, sales, operations and data science to ensure the business objectives are being met.
Customer Needs/Experience Research
- Lead the design and execution of customer research projects by collecting and analysing customer and market data to develop an understanding of customer segments, trends, needs, and expectations. Ensure the management of the end-to-end marketing discipline that leverages insights, data & analytics, processes and technology practices to maximise the effectiveness and efficiency of digital marketing initiatives. Constantly pursue marketing opportunities (digital and direct marketing) through effective leverage of customer insights, customer feedback mechanisms, digital tools, data and analytics to heighten digital customer experience and financial goals.
Improvement / Innovation
- Initiate, formulate and implement new business practices within a specific discipline while managing the development and/or delivery of a significant element of the organisation's change management program.
- Deploy and optimise of best practice multi-channel and multi-product marketing for acquisition, growth and retention programs inclusive of the elements necessary for their enablement - greater digitisation of our business across the end-to-end customer and partner experience.
Personal Capability Building
- Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
Education
- Grade 12/ SAQA Accredited Equivalent (Essential); A relevant degree in Digital Marketing (Essential); Bachelor’s Degree or equivalent in Marketing Management or Customer Relationship Management (Advantageous); Diploma or equivalent on Marketing Automation strategy and implementation (Advantageous)
Experience
- 10-15 years’ work experience with extensive understanding of Digital Marketing campaign and financial management, analysis and performance reporting. (Essential). 3-6 years' management experience (Essential)
Deadline:12th September,2025
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Job Purpose
- Develop, create, and modify general computer applications software or specialised utility programs. Analyse user needs and develop software solutions. Design software or customise software for client use with the aim of optimising operational efficiency. May analyse and design databases within an application area, working individually or coordinating database development as part of a team. Provide development and investigative support to relevant stakeholders.
Responsibilities
- Carry out a range of customer support activities, including handling customer cases and enquiries that are more complex or outside the norm.
- Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.
- Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
- Implement improvements and provide feedback on them. Use change management systems and protocols to provide routine supportive services.
- Monitor and identify software defects and suggest corrections for approval by more senior colleagues to maintain fully functioning applications software.
- Perform routine website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.
- Support implementation of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.
Education
- School Grade 12 (Required)
Experience
- Basic experience of simple office / operational systems (4 to 6 months)
Deadline:5th September,2025
Method of Application
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