Fresh Openings at RCL FOODS - 20 Positions

The position reports into the Applications Manager and will play a leading role, as a member of the Analytics Centre of Excellence, in the transformation of RCL FOODS into an effective Insight Driven Organisation (IDO). Lead and provide data & analytics solutions to the business that drive value and support the business in making more informed, effective and intelligent business decisions. This individual will leverage new technologies such as machine learning, AI, and RPA in order to facilitate sustainable growth for RCL FOODS.

Minimum Requirements    

• Bachelor’s Degree in Engineering, Computer Science, Information Systems, Mathematics / Statistics. Post graduate degree would be advantageous.
• Minimum of 3-5 years’ data & analytics experience.
• Success in managing data & analytics projects that have added value.
• Experience in food manufacturing, consumer and supply chain industries.

Knowledge:

• Business principles & business process.
• Systems Development Life Cycle.
• Analytics problem methodologies.
• Database/warehouse design principles.
• Data modelling & AI, Machine Learning & RPA technologies.

Skills:

• Data & Analytics
• Planning and organisation
• Project management
• Verbal and written communication
• Problem solving
• Analytical thinking
• Negotiation

Systems:

• Microsoft Office
• Microsoft Power & Azure Platform
• Power BI & DAX (Advanced)
• SQL Skills (intermediate)
• SSIS, SSAS & SSRS
• Tabular Editor

Duties & Responsibilities    

Drive Continuous Business Improvement initiatives:

• In partnership with business users identify continuous business improvement opportunities.
• Identify business improvement opportunities in partnership with business users by developing appropriate Use Cases.
• Support Project-/Product Owner to evaluate and quantify above mentioned Use Cases by performing a Cost-Benefit analysis.
• Assist functional teams to Streamline Business Processes.

Develop Data & Analytics Solutions:

• Lead and implement cross-functional data & visualisation projects.
• Liaise between business functions and technical teams to deliver analytics solutions.
• Unpack and document business requirements.
• Agree project scope and compile functional specifications.
• Review and analyse technical specification documents.
• Prepare the project plan by engaging all relevant parties
• Plan for project-related hardware and software requirements by liaising on an on- going basis with the infrastructure team and external software supplier(s).
• Adhere to ways of working & governance.
• Ensure effective communication.
• Serve as a liaison between the business and technical consultants.
• Provide post-implementation guidance and support to all end-users.

Provide Support and Training:

• Lead & support RCL FOODS on their digital upskilling journey.
• Work in conjunction with learning team, super users and citizen analysts to deliver and conduct end user training on existing and new data analytics solutions.
• Assist business users in resolving BI related issues.
• Provide clear problem definition and liaise with necessary technical experts / external consultants to resolve technical issues.

Develop Technical Expertise:

• Develop specialist knowledge of the relevant technologies to support.

Closing Date: 28th, April 2022

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Job Description    
Overseeing the production of a consistent quality product at minimum cost that meets the customer expectations. This will include managing staff, ensuring compliance with OHS, Food Safety Requirements, Housekeeping, Stock Management and more!

Minimum Requirements    

• Grade 12/ Matric
• Must have at least 3 Years’ experience in Production Environment

Duties & Responsibilities    

• Managing of his shift in extrusion area of the Dry pet food plant including staff, productivity, yields, quality, capacity and quality
• Implementation of policies and procedures to manage and maintain facilities and assets.
• Ensure compliance with OHS and food safety requirements
• Management of overtime
• Investigation of customer complaints
• Ensure that production schedule is adhered to
• Ensure daily targets are met
• Responsible for safety of personnel in pet food facility
• Conducting of stock taking as well as investigating yield variation.  Implement corrective actions to improve yield
• Complete daily tasks on DMS when required
• Ensuring compliance with legal requirements
• Complete tasks as per instructed by processing manager
• Housekeeping

Closing Date: 22nd, April 2022

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Job Description    
The Chicken Business is currently recruiting for a Group Procurement Manager to join the team. The role reports to the Head of Supply Chain and Distribution. Our Group Procurement Manager will need to strategically evaluate, source, negotiate, and manage National and Regional agreements within specific categories, ensuring that business needs are met, and the best value is negotiated for and received by the National Business.

It will be core responsibility to drive the best commercial solution and spend across the Business Units within the categories where a benefit will be achieved for the National Business.

The successful incumbent needs to have experience with playing a role in strategic project support to strategic procurement programme implementation across a business.

Leadership and management of a centralized Sourcing & Admin team is important for the success of the Procurement Function

Minimum Requirements    

• Degree in commerce, management, supply chain management, or a related field
• Minimum of 8 years progressive experience within procurement or purchasing and commercial management environment
• 6 – 8 years’ experience within Procurement or Supply Chain, within an FMCG environment would be beneficial.
• 3 – 4 years in management roles are required

Duties & Responsibilities    
Strategic Procurement and Category Management

• Work with cross-functional senior managers to develop and establish a 1–3-year category procurement and vendor management strategy and translate this into action items for the category team.
• Analyse industry trends and evolving technology to proactively identify supply base issues to minimize risk, protect continuity of supply and exploit emerging opportunities that benefit the National.
• Develop a negotiation and contracting strategy that delivers against National objectives and achieves sustainable relationships with suppliers.
• Work with the region procurement teams to identify strategic suppliers and partners for solutions, products, and services.
• Drive the categorization of supply (goods and services) and manage the assigned category against performance indicators.
• Assess and report on the categories and contract spend.
• Conduct regular total cost analyses across the categories.
• Track performance results in a continuous cycle.
• Identify the drivers of savings/cost changes for the category.
• Agree, measure and report real savings
• Provide ongoing internal functional and operational unit KPI’s and service requirements engagement and support.
• Drive procurement behaviour across the Business.

Operational Management

• Drive monthly reviews with the business regarding its immediate and longer-term category procurement requirements and the extent to which these are being met.
• Determine preliminary specifications, existing and potential suppliers, timing of the product and service requirements and measure which determine success and failure for the internal business client
• Provide national oversight of category inventory management and (national, regional, and functional) buying across the National.
• Ensure that the procurement team applies appropriate legal and ethical principles in all supplier interactions. 
• Resolve vendor or contractor grievances and claims against suppliers which relate to specific contracts.

Contract and Tender Management

• Participate in the development of specifications for equipment, products, services or substitute materials.
• Ensure tenders and contracts are legally compliant, accurately articulate the needs of the National and protect business interests.
• Manage the tender process for category contracts that impact the more than one business unit and oversee those impacting only one.
• Review and approve a comprehensive list of suppliers for bid processes developed by analysing the industry to understand trends and competitive positioning in order to ensure system activation of the best possible supply base.
• Participate in National forums and drive decision-making in contracts that will impact on and benefit the National.
• Drive contract conditions and negotiations to ensure maximum value add for the National.
• Encourage the implementation of fixed term pricelists where contracts are not required.
• Monitor, measure and deliver on KPI’s in terms of category contracts and service level agreements.
• Implement agreements/contracts by working with cross-functional stakeholders and suppliers to reach agreement on contract terms and conditions.
• Manage the contracts and associated delivery and quality for a complete procurement cycle, ensuring commercial and cost saving benefits are realised.

Commercial Expertise

• Provide guidelines and advise on best practice to ensure continuous improvement in category contract procurement and vendor management.
• Constantly review category procurement processes and performance against KPI’s to ensure maximum benefit to the National.
• Make recommendations and provide specialised financial and technical product or service input for the determination of budgets and specifications for business units.
• Liaise with technical experts in the business units to find the best solutions to procurement and contract-related challenges.

SAP Enablement

• Ensure the SAP master data related to the procurement category is accurate and up to date.
• Ensure all new catalogues and suppliers to meet business requirements have been appropriately and promptly loaded on the SAP system.
• Analyse management information relating to spend patterns, vendor performance, database coverage etc. on a monthly basis to inform business decisions.

SHEQ and Sustainability Management

• Manage all documentation relevant to category quality assurance and conformance.
• Review and maintain the approved category supplier list for the National.
• Complete all necessary documentation relating to ISO 2200 and “Supplier Assessment towards Excellence”.
• Support internal and external audit processes and provide any necessary documentation.
• Ensure that the Business implements all legislative standards and action is taken where there are areas of non-compliance.
• Measure and manage sustainability practices within area of responsibility and ensure contracts and service level agreements support environmental and green practices.
• Influence suppliers’ production processes, technology decisions and policies in ways that are mutually beneficial and sustainable for both organisations.
• Drive sustainability, risk, compliance and BBBEE objectives.

Financial Management

• Input into CAPEX documentation considering return on investment and sustainability requirements as and when required.
• Manage external supplier relationships and contracts in collaboration with the BU and National management teams to ensure agreed service levels are met.
• Conduct price tracking and trending as part of market research on a regular basis.
• Negotiate the best prices for category contracts.

Vendor Liaison and Performance Management

• Evaluate current contract. Renegotiate, renew or discontinue contracts.
• Identify strategic contracts and maintain key supplier relationships to leverage opportunities for the National and to define and manage performance expectations.
• Seek to innovate and constantly identify approaches to reduce or remove non-value-added cost.
• Identify and agree KPI’s for Supplier Performance with BU and Suppliers as part of the agreement
• Consult with the BU regularly regarding vendor performance and use the assessment to manage the contract.
• Monitor and improve vendor performance and address quality and non-performance issues on a continuous basis.
• Drive the efficiencies of all vendors from an ordering, stock holding and delivery aspect.
• Evaluate supplier core competencies and competitive positioning using industry cost models.
• Analyse market and delivery systems to assess present and future material availability.

Closing Date: 28th, April 2022

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Job Description    
RCL FOODS is seeking a Time and Attendance Coordinator to join our Group Services Division.  The role will be based in Malelane and report to the Payroll Controller.

RCL FOODS entrusts the Coordinator to manage access of employees in and out of Komati Mill, Transport and Farms as well as checking hours worked by employees.

Minimum Requirements    

• Grade 12
• Valid Driver’s license.
• Computer literate: MS Office. SAP Time experience will be an added advantage.
• Swazi and Zulu will be beneficial.

Duties & Responsibilities    

• Oversee and assist with SACO Network for the Farms, Transport and Komati Mill.
• Do maintenance on SACO system.
• Monitor and Control of SAP and SACO interface.
• Give SAP Time & Attendance management training.
• Do monthly Audits on overtime.
• Attend to time related calls locked on Solution manager from the farms.
• Ensure good housekeeping in your workplace. Clean-up system history and terminations.
• Provide first hand support to line managers.
• Assist the farms with clearing time messages and device maintenance.
• Assist with SACO farm control - Download from farm readers to farm clock engines.
• First line support for software and hardware on the farms fixed and portable readers.
• Do office admin and ADHOC duties.
• Relieve for Senior Time and Attendance Co-coordinator, Senior Time Clerk and Paymaster.
• Oversee and assist with SACO network for Malelane and Pongola Mill.
• Committee representative for Time and Attendance.
• Processing of canteen on SACO enterprise.
• Monitor the entire clocking system of the company.
• Checking and updating employee hours on SAP.
• Investigate short pays after payroll when necessary.
• Prepare payslips for wages and FTC on monthly basis.
• Capturing of standby allowances for both Malelane and Komati Mills.

Closing Date: 28th, April 2022

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Job Description    
RCL FOODS is on the hunt for an experienced Creditors Clerk to join our dynamic Finance team, based at our National Office in Westville, Durban. The successful incumbent will report to the Creditors Controller and will maintain the records of every supplier (vendor) that enters into a transaction with the Business.

Minimum Requirements    

• Matric with mathematics and accountancy
• Relevant Tertiary qualification would be advantageous
• 1 - 2 years Creditors clerk experience
• SAP experience would be advantageous

Duties & Responsibilities    

• Invoices and Credit Memo Processing
• Oversee the matching of invoices / credit memo’s with SAP receipts in the GR/IR account.
• Oversee the checking of invoices / credit memo’s to ensure compliance with VAT legislation.
• Verify supplier details on invoice match to Masterdata on SAP.
• Oversee the capturing of invoices / credit memo’s into the SAP system.
• Ensure invoice queries are logged onto the Sharepoint system and perform follow up for resolution
• Investigate and resolve any differences between supplier statements, invoices and receipts and/or purchase orders.
• Ensure supplier invoices and supplier statements are correctly collated.
• Prepare creditors reconciliations monthly before payment runs and reconcile creditor statements to Accounts Payable trial balance and payment due.
• Query Management Accountability for all queries logged on Sharepoint
• Solve all creditor queries and liaise with the responsible individuals to ensure communication of the solution.
• Follow up and resolve long outstanding queries on recon with suppliers.
• Resolve queries identified by Creditor Administration Clerks and drive the process until queries are resolved.
• GRIR Management Perform monthly review of GRIR balances for suppliers
• Follow up on long outstanding balances for reversal
• Prepare GRIR journals for write-off on older balances
• General and ad-hoc Administration File and safeguard records within area of responsibility.
• Compile ad hoc spreadsheets and analysis when required.
• Ad hoc requests from Controller and / or AP Accountant Information and Data management Ensure team members accurately and regularly capture data onto SAP to enable access to reliable data and reporting for trend analysis and decision making.

Closing Date: 27th, April 2022

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Job Description    
RCL FOODS is on the hunt for an Account Assistant to join our Foodservice Team in the  Vector Logistics Division. This individual will need to ensure that all aspects of daily Customer/QSR admin and service queries are addressed, and act as the front line administrative information conduit for customers and other Vector departments. To build a deep understanding of Customer/QSR operations and ensure efficient and accurate data capture of workflow data updates and changes. To provide support to the Account Manager in the smooth running of a Customer account

Minimum Requirements    

• Bcom Logistics/ Supply Chain or similar Diploma advantageous
• Valid Code EB drivers' license
• 3 years of account or general administration experience preferably in an FMCG sales environment
• SAP/BW experience is necessary
• Proficient in Excel
• Customer service experience
• Attention to detail

Duties & Responsibilities    

Relationship Management

• Answer daily general inquiries – represent the first point of reference including basic investigation and follow–up
• Escalate to Account Manager if required

Account Administration

• Implement administration on updated service level agreements.

Project administration:

• Update project plans for a new take on projects –Customers as well categories example new vendor take-on
• Setup and attend project meetings
• Ensure relevant communication flow with regards to individual project
• New Vendor listing process management:
• Obtain Vendor applications and follow the required process to ensure implementation in the Vector system
• Ensure all data is correct and captured accurately
• Ensure credit applications are completed and returned to suppliers within agreed timeframes
• Ensure that the necessary documentation is filed accordingly
• Monitor and follow up to ensure that new stores are opened in time and credit limit increase requests are actioned and feedback is provided to the customer.

Key Account Management

• Maintain product pricing file and communicate to central pricing/EDI for update
• Attend to all administration around buy-ins and pricing related to each customer and within the channel
• Conduct store visits (if required and as agreed per Customer need) Participate in weekly operations planning meetings with internal supply planning and logistics
• Support finance department with supplier reconciliation queries and required follow-up.
• Provide administrative support for monthly, quarterly, and ad hoc charges (e.g. chicken incentives; rebates; storage for overstocks). Ensure that annual and interim fee adjustments are implemented.
• Monitor daily EDI rejection reports and resolve price discrepancies. Follow up with the  customer service center and ensure rejected orders are re-ordered

Manage overstocks and compile the risk reports on risk stocks

• Ensure administration and communication internally and externally around NOD/NDD changes occurs according to agreed parameters
• Provide weekly and monthly reports on service levels; activity level reports and monthly DSCs for customers and the Account Managers.
• Ensure administration and communication on supplier and product take-on and exits.
• Manage the calendar of business reviews and update the template before every meeting with the sales of the previous month, including the analysis
• Promotion and Forecast Communication
• Follow up on product recalls and provide feedback to the customer.
• Manage business information content and workflow.
• Maintain and communicate customer’s promotional grid

Product workflow

• Obtain PDS from customer/retail customer (PDS = Product Data Sheet)
• Ensure all data is correct (If not, contact the relevant person to get the correct data)
• Capture the data on the workflow document on the intranet
• Communication (within Vector and its partners)
• Handle communication about stock and associated issues; engaging with the Customer service Centre and Supply Planning daily
• Communicate requests from the Customer to relevant Vector stakeholders and provide feedback to the Customer.

Reporting

• Compile review packs (standard and non-standard) for the Account Manager.
• Print and compile reports as requested by customers and any ad hoc requests.
• Provide reports on non-compliance of both Vector and Customers to relevant Vector Stakeholders.

Team Participation and Self-Management

• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Inform relevant parties in the event of tasks or deadlines not being met, the potential risks thereof, and provide appropriate resolution.
• Support and drive the business core values.
• Manage colleagues' and clients’ expectations and communicate appropriately.
• Demonstrate a willingness to help others and “go the extra mile” to meet team targets and objectives.
• Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions relating to product costing in collaboration with national training specialists.
• Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
• Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Closing Date: 27th, April 2022

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Job Description    
RCL FOODS is looking for a logical thinker who is able to interpret and analyse data to join their Groceries Division as a Maintenance Planner. The role will be based in Krugersdorp and will report to the Engineering Manager.

The successful candidate would be required to provide logistics support to the maintenance team by ensuring the plant activities are planned well ahead of time, in order to enhance equipment availability. This will be done by administrating the maintenance management system (Pragma), monitoring and generating reports on maintenance performance for management decision making.

Minimum Requirements    

• Grade 12 or N3 or NCV Technical qualifications.
• Relevant Tertiary qualification would be advantageous.
• Certificate in maintenance planning and scheduling.
• Must have 2 - 5 years’ maintenance experience in FMCG.
• Must have formal maintenance training.

Knowledge and Skill:

• A working knowledge Computerised Maintenance Management Systems (CMMS).
• Knowledge of Store Inventory Management System.
• An understanding of engineering machines components such as shafts, bearings, v-belts, drives, contactors, conveyors, etc.
• Knowledge of food safety standards is advantageous.
• Supervision of personnel added advantage.

Duties & Responsibilities    

• Establish, maintain and improve the maintenance planning and scheduling business flow process.
• Prepare reports, analyse data and make recommendations for improving plant operations and solving maintenance related problems.
• Ensure key performance indicators are captured and reported for equipment reliability, departmental performance, planning and scheduled business flow process.
• Schedule maintenance work into production plan.
• Develop cost and time estimate of planned maintenance work.
• Review applicable maintenance procedures that promote defect-free maintenance work quality.
• Identifies, analyses, and reviews equipment maintenance problems with maintenance engineering team.
• Responsible for up-keep and accuracy of equipment maintenance history and jobs records database.
• Continually improving planning, scheduling, data management and job reporting systems to increase planning effectiveness and efficiency.
• Collaborate with maintenance Senior Artisans to schedule manpower and resource for planned maintenance work.
• Assists in educating operations personnel in maintenance management.
• Perform any other related job that may be assigned from time to time.

Closing Date: 27th, April 2022

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Job Description    
We at RCL FOODS are in search of an Export Manager to join our Food Partners Business Unit. The role will be based in Westville or Gauteng and report to the Managing Executive - Africa & Exports.

RCL FOODS is looking for an incumbent to execute the strategy for growing RCL FOODS profitability through the expansion of new channels (other than traditional Retail, Wholesale and Sundry) by determining the tone and direction the new business development team takes in its approach to working with possible and newly established key customers.

Minimum Requirements    

• Matric / Grade 12
• Diploma / Degree in Commerce with proven Finance / Business Acumen
• Valid driver’s license and willingness to travel nationally and internationally
• 5-10 years experience in FMCG, Sales (National Account Manager/Key Account Manager/Sales Manager) 
• Ability to speak and understand French (added advantage)
• Experience in Marketing/Customer Marketing (added advantage) 
• Experience in Distribution Operations and/or running Retail Operations (added advantage) 

Duties & Responsibilities    
New Business Development Implementation

• Drive the achievement of targeted sales growth and achievement of SIA’s.
• Perform rigorous market research and product/channel analysis and allocate budget accordingly.
• Work collaboratively across cross-functional teams to align demand and supply across the Company.
• Manage and penetrate new business channels at all levels; develop relationships that enable the achievement of customer plans and objectives and lead all RCL FOODS cross-functional team activities related to accounts. Evaluate and expand export opportunities, leveraging SA retailers, and wholesalers.
• Coordinate the business between suppliers and all customer categories.
• Ensures that the business models of suppliers are correctly implemented and measured.
• Develop the company’s new products to prospective clients through the introduction and promotion of products.
• Train Distributor teams to ensure new categories are developed and correctly implemented in the marketplace
• Coordinate supplier and company budgets and develop strategies to ensure maximum ROI for stakeholders.
• Maintain a high level of visibility in stores, and initiate displays and merchandising to attract customers.
• Detect all possible competition threats and relay them to the MD.
• Prepare annual budget for the new division and ensures attainment of set targets and that expenditure is within the budget. Ensure that safety and loss control standards are adhered to by our staff.
• Ensure adherence to ISO and HACCP standards in all production and operation systems.
• Adhere to supplier agreements, ensure they are continuously updated and changes are communicated to all.

New Business Operationalization

• Make presentations to and negotiate with prospective new business.
• Develop the preliminary business case to support investment, including pricing strategy and new business model requirements. Obtain commercial input for all new initiatives and future rollouts.
• Develop preliminary Capex motivations to support sustainable investment across RCL FOODS 
• Report and provide recommendations regarding new product/customer/ market profitability.
• Develop proposals, negotiate terms and conditions, and implement contractual agreements for new accounts with accountability for delivering strong financial results.
• Drive reporting and post-implementation reviews to the business.

Account Management

• Ensure that all new business accounts are profitably serviced to achieve sales and revenue goals.
• Analyze sales statistics to determine new business growth potential.
• Plot the annual and long-term objectives for new accounts and ensure all volume, distribution, and profit targets are met.
• Collaborate with the marketing team to develop and implement campaigns to suit the new channels.
• Coordinate multi-disciplinary teams to ensure smooth and efficient operations and delivery of all services to new customers, including product development, demand plotting, production plotting and delivering products.

New Product Development

• Drive the collaboration with the R&D and marketing teams to identify a robust pipeline of new products where required for new customers and channels.
• Work closely with the balance of the business to develop the appropriate ranges to satisfy the new channels.

Reporting

• Provide weekly/monthly feedback to the Channel Manager indicating profitability of new channels and business and performance against agreed KPIs
• Hold role players to account for performance by providing regular updates on achievement vs KPIs

Client Relationship Management

• Manage all aspects of new business profiles, including short term performance and forecasts.
• Develop and maintain strong work relationships with key opinion leaders in the existing and new markets to inform future planning and sales focus.
• Drive awareness and understanding of new customers’ budgets, goals, strategies, needs, and impact on RCL.

Channel Planning and Execution

• Lead an annual planning process to create specific promotional plans that support annual brand plans.
• Lead New Business Development performance reviews.
• Estimate ROI for key channel initiatives and evaluate plans post-execution.

Pricing Management

• Participate in setting new product pricing to extract maximum value for RCL and new customers.
• Track RCL brand and competitive price across customers within existing and new channels.
• Recommend pricing corrections and adjustments where required to sustain new business development.
• Recommend ongoing improvements and pricing innovation to create greater value across new customers and channels.

Financial Management

• Understand key drivers of profit and loss and actively support the achievement of financial targets including driving a profitable product mix across new channels.

Closing Date: 28th, April 2022

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Job Description    
The Chicken Business is currently recruiting for an Production Clerk to be based in North West and report to the Operations Manager.The role will be responsible to administer the production, the inventory as well as general records and documentation for the site.

Minimum Requirements    

• Matriculation (matric) certificate
• 1-2 years SAP experience
• 2-3 years administration experience 

Duties & Responsibilities    

Key Responsibilities:

General Administration

• Ensure compliance with established procedures and Company standards to maintain effective control over administrative processes.
• Implement required documentation and categorisation per Group standards.
• File and safeguard records within area of responsibility.
• Compile ad hoc spread sheets and reports.

Proof of Delivery Administration

• Maintain timely input to SAP and ensure accurate transaction records.
• POD
• Control POD collections Verify and process POD’s received from deliveries.
• File and report on POD information.
• Process and capture required transactions in SAP

Material Movements/ Inventory Administration

• Manually capture material movements (raw materials, packaging etc.) from the Plant Control system when link between SAP and PCS is down.
• Confirm and report on the time spent on orders utilising SAP standard confirmation transactions, where necessary add extra time in case of rework.
• Manage the receipt of production orders for mixer meal.
• Capture Agrigrain values into SAP for orders and receipts
• Assisted finished goods co-ordinator with capture of bag production data into SAP.
• Information and Data Management
• Accurately and regularly capture data into the information system to enable access to reliable data, reporting for trend analysis and decision making.

Closing Date: 27th, April 2022

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Job Description    
The Chicken Business is currently recruiting for a Fitter to be based in North West and report to the maintenance Manager. The role will be responsible to support Engineering and Maintenance department by maintaining, coaching assistants and repairing plant assets .

Minimum Requirements    

• Matriculation (matric) certificate.
• Fitter Trade Test with 3-5 years relevant experience (post qualification).
• Must have Code EB license & own transport.
• Must have mechanical and applicable electrical experience and fault finding.
• Ability to do machining will be an advantage.
• Boiler, Steam, pumps, effluent & electrical experience would be an advantage.
• Knowledge of Maintenance program will be an advantage.

Duties & Responsibilities    

• Service, repairs and maintenance of all electrical & mechanical equipment and boilers
• Responsible for maintenance of the Plant Operations and Boiler Plant
• Daily mechanical equipment inspection and pro-active remedial action to minimize breakdowns.
• Breakdowns on mechanical equipment, vehicle equipment and Standby duties.

Safety inspections and reports.

• Continuous improvement - upgrade equipment for improved performance and reduction of maintenance cost.
• Planned maintenance program (Improve Program to minimise downtime and costs)
• Planning of Tasks
• Ordering of spares

Closing Date: 27th, April 2022

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Job Description    
The Chicken Business is seeking a Plant Engineer to join our Chicken Processing Plant located in Hammarsdale, KZN. We are recruiting an Engineer with excellent understanding and experience in refrigeration and Mechanical and/ or Electrical Engineering. The successful incumbent will need to manage with a dedicated focus the day-to-day maintenance operation in responsibility with their teams of foremen and artisans. The role will report to the Manufacturing Executive.

Minimum Requirements    

• A Degree or Diploma in Mechanical or Electrical Engineering.
• Excellent understanding and experience in refrigeration and electrical engineering.
• Mechanical experience will be an advantage.
• 5- 8 years of operations experience of which least 5 years in a supervisory category. GCC factories (advantage). Demonstrated leadership of engineering teams is compulsory.

Duties & Responsibilities    
Operational Engineering Management

• Drive the daily / weekly maintenance planning process for the plant – Prioritizing, scheduling and allocation of tasks to different discipline of the engineering department, with the assistance of the planner.
• Drive and delivery the agreed strategy to reduce plant down time and improve efficiencies of machines and lines.
• Responsible for health and safety with regards to all equipment and plant to ensure a safe environment to operate and work on for all staff.
• Maintain the integrity of the engineering team and carry out corrective action if and when required
• Ensure that the required focus is given to all audit requirements and findings.
• Management of the day to day activities and out puts of each discipline of the engineering department.
• Maintain discipline and standards in area of responsibility

Maintenance:

• Drive sustainable maintenance practices throughout the plant.
• Manage maintenance team and ensure that planned maintenance programmes are implemented to enable optimal asset utilisation.
• Ensure that maintenance practices and procurement processes are aligned to business standards.
• Management of all planned maintenance, preventative schedules, work requests and break downs, with support from planner and Maintenance Foreman.
• Ensure that all are working according to safety regulations and the enforcement of food safety requirements.
• Be available on call out and work on weekends or when necessary to insure optimal performance of team and effective maintenance of equipment.
• Ensure that the Planner develops a work schedule for all activities to be performed
• Organises meetings with engineering staff and prepares inspection reports
• Performs work inspections and checks for completeness of tasks
• Determines material, equipment, and supplies to be used Plan and manage weekend maintenance tasks and projects against budget.
• Co-ordinates daily activities of engineering personnel
• Ensures the neatness of the buildings and premises
• Coordinates and manage, inspects, repairs and maintains to all plant and equipment and grounds.
• Plan and manage leave roster of engineering staff Act as Engineering manager when he is not available and carry the GMR 2.1 responsibility.

Repairs and Renovations

• Coordinates renovations of existing facilities and the construction of new facilities Coordinates and inspects major contract work on the electrical, refrigeration, mechanical and plumbing, and other related systems
• Ensures that the building has adequate heating, lighting, and ventilation and that it is properly cleaned, maintained and in good working condition

Provide Leadership

• Leads a team of artisans towards meeting the plant engineering strategy and targets – through regular communication and utilisation of full organisational talent management tool set.
• Deliver on agreed succession plans and development the generation of leaders and specialists, overseeing engineering development programmes and on the job training.
• Manage to employee relations and team climate to ensure optimal turnover and retention levels are maintained. Drives Employment Equity within the plant engineering team to ensure that diversity is achieved at all levels and that statutory targets and requirements are met.
• Champions training and development the team utilising available training opportunities, apprenticeships and on the job training.
• Contribute to the development of new training solutions in collaboration with regional training specialists.
• Conduct regular performance appraisals with subordinates and ensure that the process is cascaded throughout the engineering team.
• Develops and manage high performance multi-disciplinary teams in order to solve problems within engineering proactively.
• Conducts daily operational meetings and ensure that records area kept and shared across the team and that action plans agreed to within team meetings are delivered upon.
• Maintain the integrity of the engineering team and carry out corrective action if and when required
• Management of the artisan and labour force with regards to HR and IR issues, Train and mentor his team to improve performance and reduce down time,

Management of Safety Health Environment and Quality (SHEQ)

• Guides the engineering team to ensure that all legislative standards are achieved and timeous action is taken where required to ensure that there are no areas of noncompliance.
• Follows up on requirements for compliance ensuring that it is continuously maintained and adhered to
• Measure and manage sustainability practices within area of responsibility
• Suggest amendments to policies and practices within the operational area of responsibility with the processing engineering manager to ensure that these are kept up to date and aligned with company objectives and standards.
• Ensure that documentation required within the Total Quality Management system, is maintained and applied consistently throughout the area of responsibility and any policy and procedure training required highlighted in the training needs analysis and action appropriately.

Safety and Security

• Ensures engineering staff follow safety rules and regulations as per the organization’s safety plan Ensure that security access points to the premises and BMS system are in good working condition
• Reporting theft and dangers on the premises
• Ensures safety equipment is in good working order e.g. fire extinguishers

Closing Date: 25th, April 2022

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Job Description    
RCL FOODS is a passion-led business. Do you want to be part of a growing and enthusiastic company working towards an ambition to offer more food to more people, more often?” The KZN Processing team is on the hunt for a Handyman to join the Consumer division with a direct report to the Grounds and Buildings Controller.

Minimum Requirements    

• Standard 10 (Grade 12) or NTC 2 (relevant trade).
• Recognized trade test in plumbing.
• 5 years relevant experience.
• Poultry experience would be an advantage.
• Code 08 / 10 license.
• Numeric and mechanical aptitude.
• Ability to work with minimum supervision.
• Ability to work overtime, standby and under pressure.
• Ability to do plumbing, building, carpentry, and tiling would be an advantage.
• Knowledge of pumps and pipe fitting.
• Mechanical aptitude would be an advantage.
• Be part of high-performance Team.

Duties & Responsibilities    

• Service and repairs leak on the entire water reticulation system.
• Unblock drainage pipes in the plant during or after production
• Repair PVC pipes on various utilities pipe network including replacing PVC valves
• Install new water pipes including threading pipe fittings
• Civils repairs, iso-panels, cladding on walls, floor tiling and ceilings.
• Outside plant, cleaning of storm water drains and ensure good water runoff.
• Equipment upgrades

Closing Date: 25th, April 2022

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Job Description    
RCL FOODS is on the hunt to find an HR Administrator to join our Vector Logistics team. The position will be based in Roodepoort. The HR team is looking for a professional who will provide day to day human resource administrative support and contribute to the long-term development of the HR function

Minimum Requirements    

• Diploma or degree in Human Resources Management.
• Valid Code EB drivers’ license.
• 2 years’ experience in a similar environment.
• SAP experience. Ability to effectively plan, schedule and execute work.
• Attention to detail and Good analytical skills.
• Ability to communicate on all levels within the organization

Duties & Responsibilities    

• Provide all recruitment administration support for A and B appointments.
• Ensure all reference and criminal record checks are carried out fully and in a timely manner.
• Announce new appointments.
• Manage the new joiner process from offer letter through to joining instructions and induction.
• Provide HR support and advice to employees and line managers, explaining policies and procedures in a timely and effective manner.
• Handle maternity, paternity, adoption and parental leave processes and queries.
• Handle health, safety and IOD processes and queries.
• Administer the performance management system.
• Enter data into the HR system so that accurate records are maintained.
• Provide data for and prepare management information reports.
• Liaise with payroll and distribute the payslips.
• Process medical aid / fund entries and withdrawals.
• Process death and disability claim documents.
• Capture disciplinary records into SAP.
• Administer the recording of absence.
• Administer the recording of vacation leave.
• Administer the probationary review periods.
• Maintain the personnel filing system and safeguard the files and documentation.
• Manage the leave administration process.
• Provide support in investigations for disciplinary and grievance procedures.
• Distribute/disseminate policies and convey related communication.
• Administer employee/study loan and bursary documentation.
• Answer all channeled HR administration-related queries from employees and managers in the business and ensure their resolution in accordance with service standards.
• Co-ordination of scheduled staff training (booking of venues, catering, informing delegates etc)

Closing Date: 16th, April 2022

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Job Description    
We are currently recruiting for an Engineering Manager reporting to the Manufacturing Executive and based at our Chicken Processing site in Hammarsdale. The Engineering Manager will be responsible for managing with a dedicated focus the day-to-day maintenance operation in the area of responsibility with his teams of foremen and artisans. The role also includes Project planning- Prioritizing, scheduling, and allocation of tasks to the different disciplines of the engineering department, with the assistance of the planner and plant engineer and Project Cost control – control of approved budget and subcategories.

Minimum Requirements    

• A completed Degree or Diploma in Mechanical or Electrical Engineering
• Completed GCC Minimum of 8 years’ trade experience in a similar environment of which least 5 years' in a management category
• Excellent understanding of mechanical, refrigeration and electrical engineering

Duties & Responsibilities    

Project planning:

• Strategize capex focus to reduce plant down time and improve efficiencies of machines and lines.
• Ensure that health and safety requirements as per the Rainbow standard are adhere to with regards to specifying new equipment. Process change control documentation with regards to all equipment and plant changes with proven records for audit purposes.
• Manage and control the fixed asset register and insure that it is updated as per policy and depreciation is in line with group standards.
• Ensure that all project work in plant is carried out and completed to the highest level of trade-man ship quality and to safe food requirements.

Maintenance:

• Develop and implement an effective planned preventative maintenance system for the Coastal depots facilities as well as oversee major repairs of breakdowns thus minimizing R&M costs in the region Ensure all buildings and accessories are utilized into risk, security, safety, health, HACCP AND ISO22000, 14000, 18000

Risk Management:

• In terms of design use and maintenance, ensure all facilities comply with health, safety, security and other legal requirements Operational

Engineering Management:

• Drive the daily / weekly maintenance planning process for the plant – prioritizing, scheduling and allocation of tasks to different discipline of the engineering department, with the assistance of the planner
• Drive and delivery the agreed strategy to reduce plant down time and improve efficiencies of machines and lines Responsible for health and safety with regards to all equipment and plant to ensure a safe environment to operate and work on for all staff

Repairs and Renovations:

• Coordinates renovations of existing facilities and the construction of new facilities
• Management of Safety Health Environment and Quality (SHEQ):
• Guides the engineering team to ensure that all legislative standards are achieved and timeous action is taken where required to ensure that there are no areas of noncompliance
• Follows up on requirements for compliance ensuring that it is continuously maintained and adhered to

Safety and Security:

• Ensures engineering staff follow safety rules and regulations as per organization’s safety plan Ensure that security access points to the premises and BMS system are in good working condition Financial

Management:

• Manage costs to ensure lowest cost production and the optimal utilization of assets

Closing Date: 25th, April 2022

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Job Description    
RCL FOODS is on the hunt for an experienced Creditors Clerk to join our Finance team for a fixed-term contract, based at our Mill in Pretoria West. The successful incumbent will maintain the records of every supplier (vendor) that enters into a transaction with the Business.

Minimum Requirements    

• Matric with mathematics and accountancy
• Relevant Tertiary qualification would be advantageous
• 2 - 3 years experience within the creditors function
• Syspro experience would be advantageous

Duties & Responsibilities    

• Invoices and Credit Memo Processing
• Oversee the matching of invoices / credit memo’s with SAP receipts in the GR/IR account.
• Oversee the checking of invoices / credit memo’s to ensure compliance with VAT legislation.
• Verify supplier details on invoice match to Masterdata on SAP.
• Oversee the capturing of invoices / credit memo’s into the SAP system.
• Ensure invoice queries are logged onto the Sharepoint system and perform follow up for resolution
• Investigate and resolve any differences between supplier statements, invoices and receipts and/or purchase orders.
• Ensure supplier invoices and supplier statements are correctly collated.
• Prepare creditors reconciliations monthly before payment runs and reconcile creditor statements to Accounts Payable trial balance and payment due.

Query Management

• Accountability for all queries logged on Sharepoint
• Solve all creditor queries and liaise with the responsible individuals to ensure communication of the solution.
• Follow up and resolve long outstanding queries on recon with suppliers.
• Resolve queries identified by Creditor Administration Clerks and drive the process until queries are resolved.

GRIR Management

• Perform monthly review of GRIR balances for suppliers
• Follow up on long outstanding balances for reversal
• Prepare GRIR journals for write-off on older balances

General and ad-hoc Administration

• File and safeguard records within area of responsibility.
• Compile ad hoc spreadsheets and analysis when required.
• Ad hoc requests from Controller and / or AP Accountant

Information and Data management

• Ensure team members accurately and regularly capture data onto SAP to enable access to reliable data and reporting for trend analysis and decision making.

Closing Date: 22nd, April 2022

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Job Description    
RCL FOODS is seeking a Regional Sales Manager  (Gauteng East) to join our Bread, Buns & Rolls business unit. 

RCL FOODS entrusts the Regional Sales Manager to be responsible for developing and implementing the appropriate solutions in the form of value propositions to meet or exceed all sales goals, performance quotas, and process expectations in the relevant region as well as to provide tactical, operational leadership, and support to the regional sales team.

The role will be based in Benoni and will report to the Divisional Sales Manager.

Minimum Requirements    

• Degree in management, business administration and/or marketing
• Valid Code EB drivers’ licence
• 5 to 8 years' experience in a marketing and sales function that includes coordinating sales teams and managing complex and/or significant customer relationships

Duties & Responsibilities    
Sales Management

• Develop and execute the regional sales strategy.
• Manage and monitor strategic target achievement.
• Manage and coordinate accurate regional sales (volume and product) forecasting and ensure alignment to and input into the national planning and processes.
• Drive the implementation of the pricing strategy and practices.
• Develop key internal relationships in various functional areas and at various levels.
• Track regional competitor activity and performance.
• Develop, implement and manage regional marketing objectives.
• Drive horizontal and vertical growth opportunities.
• Constantly analyze statistics regarding the number of sales made in a given time period, the resulting profits, and the need for new clients and products.
• Drive the achievement of applicable strategic and operational targets.
• Coordinate sales team promotional activities across the region.

Customer Relationship Management

• Maintain and expand the customer base by building and maintaining good relationships with key customers and recognizing new customer opportunities.
• Understand key customers’ operations and strategies as well as their requirements and trends.
• Gather regional market intelligence on national and regional accounts.
• Manage and coordinate regional resources in line with customer plans in order to achieve strategic objectives (call planners etc).
• Ensure the customer service policy is rigidly implemented and maintained.
• Resolve escalated customer queries and issues professionally and in the best interest of all parties.

Supply Chain and Distribution Management

• Manage regional stock availability issues with depots.
• Oversee the regional order taking process.

Regional Budget Management

• Drive the achievement of regional sales budgets in terms of volume.
• Control regional sales costs.

Regional Management

• Lead the regional team towards meeting strategic objectives and targets through regular communication and utilization of the full organizational talent management tool set.
• Manage and deliver on succession plans to enable the development of a future generation of leaders and specialists and ensure optimal turnover and retention levels are maintained.
• Champion training and development of the team through the utilization of available training opportunities or by contributing to the development of new training solutions in collaboration with regional and national training specialists.
• Conduct regular performance appraisals with subordinates and ensure that the process is cascaded throughout the regional team.
• Develop and manage high performance multi-disciplinary teams in order to solve problems within the region.
• Encourage skills workshops between multi-disciplinary teams and across the regional team to realize the transfer of skills.
• Conduct weekly management meetings and ensure that records are kept and shared across the team and that action plans agreed to within team meetings are delivered upon.
• Manage the employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.
• Monitor team performance and provide regular feedback.
• Coach and support team members where necessary to achieve objectives.

Closing Date: 22nd, April 2022

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Job Description    
At RCL FOODS we see and do things differently - we think bigger, work smarter and collectively work as a team towards achieving our ambition: MORE Food to MORE People, MORE Often!

The RCL FOODS Talent Team is looking for an Export Controller with a high level of interpersonal skills, a passion for engaging customers and influencing ability to join the Export team. The role reports to the Africa and Exports Growth Managing Executive and will be based at Westville or Randfontein.

This individual will be responsible for supporting the Export team and provide an important link between the Export Country Managers and clients by facilitating sales-related functions.

Minimum Requirements    

• National Diploma or Degree in Marketing/Business Science/Logistics/Supply Chain.
• 3-5 years’ relevant experience.
• Language Proficiencies: English (French or Portuguese preferable).
• Must have excellent verbal and written communication skills.
• Highly computer literate (eg. Advanced Power Point and Excel).
• Must have the ability to multi-task, effectively manage time & multiple projects.
• Must be fully operational understanding of the SAP authorisation concept and the GRC concept.

Knowledge:

• A thorough knowledge of export systems and procedures, (these procedures include but are not limited to, Export Risk management, Customs & Excise, Freight Forwarding, Shipping Lines, Banking, Incoterms 2010, DCCI, Government departments, etc).
• Thorough knowledge of Exports, Incoterms 2010.
• Thorough knowledge of Vat compliance in export transactions.
• Thorough knowledge of export systems and procedures, relating to Export Risk Management, Customs & Excise, Freight Forwarders, Shipping Lines and Banking.
• Export Risk Management relating to specialised Export administrative requirements.
• Good knowledge of Export Product Range.

Duties & Responsibilities    

• Manage the Export Department’s admin requirements.
• Facilitate internal communications between Export Unit, Manufacturing, Marketing, Customer Marketing and Planning.
• Obtain Export sales information daily and monthly and distribute to Export Team.
• Assist in monitoring performance of Export Administrators.
• Monitor daily Export Administrative performance and facilitate improvements where necessary
• Engage with Vector Logistics Debtors.
• Process and track all claims. Investigate causes, calculate correct costing and confirm values being claimed.
• Engage with third parties including Vector Logistics in solving problems surrounding logistic issues.
• Work closely with Quality Control to ensure that plants are Export compliant.
• Work closely with Marketing and plants to ensure that country specific packaging and language requirements are met.
• Travel to RCL plants and offices locally and visit foreign countries where required.
• Arrange registration of various export Licenses, e.g. Bureau Veritas, SGS, SARS, Customs & Excise.
• Work closely with Freight Forwarders, Transporters, Clearing Agents, Vector Logistics to ensure seamless route to market.
• Develop and maintain an Export product catalogue and Export materials.
• Drive Sales and Customer Relations outside of Key focus areas through locally based Exporters.
• Provide Customer support relating to deals, Point of sale and promotions in Key focus countries. Provide sales forecasts.
• Maintain Master Export Pricing file.
• Ensure that pricing and deals are captured into the system and communicated.
• Interrogate Daily Outstanding order list and investigate delays and update Country Managers.
• Assist Country managers to prepare for meetings and presentations.
• Maintain SKU works library.
• Deal with customer queries and quality complaints.
• Engage with Customer marketing and Marketing as directed by Country Managers to obtain information and materials.

Closing Date: 22nd, April 2022

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Job Description    
RCL FOODS is seeking a Laboratory Vet Technologist to join our Consumer Agriculture Division. The role will be based in Worcester and report to the Laboratory Manager. RCL FOODS is looking for a confident decisive and innovative individual who is a natural leader. RCL FOODS entrusts the Laboratory Technologist to make all operational decisions that fall within the ambit of responsibility and the department. Our Technologist must be able to immediately solve all departmental operational and equipment problems within the ambit of responsibility. The Laboratory Technologists' purpose is to: Isolate and identify poultry viruses. Evaluate killed antigen prior to the production of vaccines. Evaluate raw material for tissue cultures. Perform microbiological evaluations of samples received from the processing plants to assist in the quality control of all procedures and all production units to ensure that they are free from Salmonella spp., Aspergillus spp. And other microbial contaminants.

Minimum Requirements:

• Diploma in Biotechnology or BSc in Microbiology
• Minimum of 2 years experience in an ISO17025 accredited Laboratory
• SAVC Registered

Skills & Knowledge:

• Principles, practices, and theory of biological analysis, including emerging technologies
• Complex testing and analysis Supervisory principles and practices
• Applicable quality and environmental legislation and regulations Principles and practices of applied research
• Health/safety/OHSA/ISO practices and regulations applicable to a laboratory Laboratory information management and reporting systems
• Sample isolation and identification
• Report writing The operation, maintenance and manipulation of complex laboratory equipment

Duties & Responsibilities    

• Departmental Operations Plan, organise and control the activities in the department (Virology/Serology/ Bacteriology) using prescribed procedures.
• Manage the microbial evaluation in the department using prescribed procedures.
• Maintain and record the stock of reference bacteria and viruses used in the process.
• Prepare and record the production of bacterial and viral antigens for incorporation into the final vaccines.
• Inform the Biotechnologist immediately of any non-conformances.
• Ensure that all incoming samples are correctly identified and processed in accordance with prescribed procedures from the Laboratory Procedures Manual.
• Perform and record serum neutralization tests for IB serotypes.
• Ensure that examination of all samples commences in accordance with LPM/SAMP/6.0. (sample receipt and handling). Inform the laboratory manager immediately of any exceptional test result that may require action. Ensure that all media has passed a quality assurance test and that the related records are maintained at all times.
• Ensure that all media produced to support the growth of bacterial/viral isolates is quality controlled and recorded in the relevant file.
• Inform the Quality Supervisor of consumable stock levels when needed.
• Ensure that the laboratory is clean and tidy at all times.
• Information and Data Management,
• Analysis and Reporting Ensure that records of work are accurately written on the relevant worksheets.
• Ensure that accurate written records of work in progress and a database with records are maintained in order to provide information when required.
• Compile reports on the day results are obtained.
• Prepare interim reports when certain results are delayed and follow up with final reports as soon as results are available.
• Equipment Maintenance Ensure that specific equipment is checked for accuracy/calibration in accordance with the SOP.
• Ensure that equipment is tested for functionality and reliability on a regular basis.
• Ensure that the equipment maintenance schedule is adhered to.

Closing Date: 22nd, April 2022

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Job Description    
RCL FOODS is seeking a skilled Assistant NAM to join our Customer Team in Westville. The role will be reporting to the National Account Manager. RCL FOODS is looking for a decisive, efficient and innovative individual with an FMCG background in Account Management support.

The purpose of the role is to provide support to the National Account Manager in the smooth running of a portfolio of accounts, proactively manage all administrative tasks in a timely and anticipatory manner to ensure that both internal and external customer needs are fully met, control all aspects of point of material ordering and supply for the portfolio of accounts, manage developing accounts across all RCL FOODS product categories and revenue.

Minimum Requirements    

• Marketing and Sales Degree or Diploma preferred
• Valid Code EB drivers’ license.
• 3 years’ account management or administration experience within FMCG and a Food Service environment.

Duties & Responsibilities    
National Account Support:

• Assist in developing an ongoing relationship with the national account representatives.
• Understand and communicate the financial implications of all product changes.
• Undertake competitive market research regularly.
• Participate in sales volumes forecasting.
• Assist the National Account Manager with the development of the strategy and account plans.
• Execute the strategy through the implementation of volume plans and customer workshops.
• Follow up product listings with selected customers so that initiatives can be implemented.
• Track/measure the success of growth initiatives (launches/ promotions/activations).
• Monitor and report sales performance by customers.
• Assist in the development and completion of professional sales collateral including, but not limited to, PowerPoint, Excel, Graphs, and Charts.
• Develop the customer account plan for RCL FOODS product categories
• Drive growth through the management of the promotional activity schedule
• Manage customer advertising budget for multiple product categories
• Present and develop customer reviews and implement agreed action plan post customer meetings
• Develop and implement a promotional activity schedule across categories that deliver volume and 

Closing Date: 22nd, April 2022

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Job Description    
The RCL FOODS Talent Team are currently looking for a proactive, influencial and organized Customer Service Excellence Manager with exceptional leadership abilities to join the Baking Business Unit. The role will report to the Customer Service Excellence Executive and be based in Pretoria.

The main objective of this position is to lead the customer liaison interface for CSE and key internal and external stakeholders in order to achieve, enhance and optimize the customer service experience. Leading the Customer Service Support team and 3PL Depots. 

Minimum Requirements    

• A completed 3-year Tertiary Qualification - majoring in Commerce, Supply Chain or Logistics Management.
• 5 to 8 years' experience within a FMCG Customer Logistics Management role, of which 2 years must have been at a Management / Strategic level.

Duties & Responsibilities    
Strategic Planning

• Define the degree of forward planning (3-6 months, 2 years etc.) and execute accordingly.
• Functional Strategy Into Action Operationalisation.
• Work in conjunction with other senior managers in the Route to market Customer Service Excellence team to co-create the Route to market strategy.
• Facilitate integrated Customer Service Excellence delivery by managing relationships and interaction with cross-functional teams.
• Suggest improvements to the annual functional Strategy into Action plan.
• Ensure the agreed SLA is implemented through team targets and that these targets align across functionally within area of responsibility.
• Coordinate and drive the regional Route to market Customer Service Excellence planning projects when applicable.
• Participate in the risk committee and in HIRA work studies.

Manage Distribution Service Level Agreement

• Manage, update and execute the SLA with the distribution service provider through appropriate KPI’s and adherence to the SLA intention.
• Use the SLA to ensure delivery of the operational KPI’s.
• Use SLA to ensure delivery of the agreed distribution budget.
• Drive quarterly performance review meetings with the service providers.
• Manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.

Distribution Management

• Work closely with the Primary and Secondary distribution service providers in order to realize group supply chain efficiencies, synergies, cost savings and drive improvements in ways of working.
• Work closely with planning, distribution requirements planning and customer teams to identify and realize customer service excellence opportunities and drive the delivery of supply chain efficiencies and synergies.

Business Plan

• Develop the annual distribution business plan using volumes provided by the planning team.
• Identify opportunities within the distribution network where group supply chain efficiencies and cost savings can be made and drive these improvements through to completion.
• Work closely with Planning Team to minimize stock holding and transport costs.

Primary and Secondary Transport Planning

• Drive the improvement in the primary transport planning process and ensure that all business rules are implemented.
• Drive new initiatives within the transport environment to drive down costs and improve service for a mutually sustainable relationship.
• Manage the re-prioritisation of primary transport when there are insufficient vehicles to cover the days requirements.
• Oversee the establishment of measures to correct on-going problems so as to minimize the impact on the customer.

Customer Service Management

• Drive a customer service ethic and mind set throughout the organization.
• Own customer service at an operational level and ensure its implementation through operations, the call center and all customer interactions.
• Ensure that customer service failures are understood and put procedures in place to prevent a reoccurrence.
• Ensure the resolutions of service level queries & results, including BW reporting, graphs, analysis etc.
• Ensure the call center or sales managers are always appraised of any changes or anomalies that may occur with recommendations on how to resolve them.
• Drive collaborative initiatives with customers looking for opportunities to either improve service or reduce costs across the extended supply chain.

Inventory Management

• Oversee 3PLs, processes and SOP to ensure in-line with company standards and practices.

Management

• Manage costs including the optimal utilisation of assets in; holding days, stock holding.
• Ensure compliance with Standard Operating Procedures.

Team Management

• Drive delivery of customer service within the distribution teams through effective KPI management.
• Drive improvements in distribution and customer service by regularly reviewing operations to ensure an appropriate network to meet customer service level targets.
• Using agreed KPI’s, drive continuous improvement within the Route to market strategy.
• Development of people by coaching and identifying training needs and work with HR to implement.
• Be an ambassador and custodian for Our Way and driving the appropriate behaviours in the team.

Closing Date: 20th, April 2022