Established in 1970, Unique Personnel Recruitment Agency has consistently delivered a friendly and professional employment service for more than 35 years of operational excellence. Our main focus has traditionally been in Gauteng, South Africa, but since the implementation of new innovations we now recruit nationally and globally. As a result it's not surpri...
Read more about this company
RESPONSIBILITIES
- Allocate deliverables and provide training to team members.
- Perform performance management within the team, emphasizing quality and deadline adherence.
- Review invoices from the Oracle accounting system for MEA entities, ensuring compliance.
- Review various tax schedules and data packs for monthly, quarterly, bi-annual, and annual compliance reporting.
- Collaborate with tax consultants for review and validation of tax schedules.
- Interact with in-country tax teams on tax data pack reviews.
- Manage feedback from in-country tax support teams in the MEA region.
- Forward tax schedules from Client to MEA Tax Management team for review and approval.
- Handle queries and feedback from MEA Tax Management.
- Support MEA Tax Management in the execution of tax compliance in the MEA region.
- Identify opportunities for process improvement and efficiencies (CPI) in MEA tax compliance deliverables.
- Review Trial Balances for all MEA entities to validate entries and completeness.
- Verify Service Fee calculations for entities to align with Marketing and Liaison Agreements.
- Project revenue and expense projections for various tax calculations.
- Collaborate with MEA Controllership team for validation of trial balances and audits.
- Support tax audits by responding to queries from Tax Authorities in the MEA region.
- Compile, review, and post journals in the accounting system.
- Prepare and review control accounts.
- Monitor expense and payments booking for correct allocations.
- Collaborate with sister teams such as AP, Payments, and Accounting for accurate transaction capturing.
- Manage client expectations and liaise with management on assignment status and opportunities.
- Liaise with Client office Administrators in the MEA region to handle supplier queries related to taxes.
- Handle internal and external audit information requests on MEA entities regarding indirect taxes.
Inherent Requirements
QUALIFICATIONS AND EXPERIENCE:
- Degree in Accounting or Tax with a professional qualification (e.g., CA, CIMA, CFA, ACCA, CIS).
- Extensive knowledge of tax compliance, financial management, and accounting principles.
- International business perspective and experience.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Leadership and team collaboration abilities.
- Advanced MS Excel.
What Qualification
- Accounting or Tax with a professional qualification
go to method of application »
RESPONIBILITIES
- Review executed contracts and create customers, deals and incentives in the Contra Revenue System (CRS)
- Accomplish timely, accurate close of the CRS sub ledger and Oracle general ledger including creation and review of journal entries
- Identify and prepare manual journal entries through the analysis of close results, trends and actual to budget/forecast
- Prepare and review general ledger account reconciliations
- Perform detailed review of rebate and incentive payment requests including contract review and validation of driver data to various internal systems
- Prepare and approve rebate and incentive payments with proper supporting documentation
- Provide overall support and customer service to business partners located throughout the organization
- Recommend, develop and implement process improvements to improve accounting operational efficiency, quality of output and optimize synergies
- Monitor performance indicators to track progress against goals
- Perform various ad-hoc reporting, analysis or projects, as needed
- Partner with financial systems regarding CRS requirements, data, reporting, and functionality
- Support SOX control compliance
- Other duties as required
Inherent Requirements
SKILLS & EXPERIENCE
- Minimum requirement: B. Comm or equivalent
- Completed SAICA articles preferred
- Solid Corporate Accounting experience
- Experience in E-Commerce or FinTech industries
- Multinational experience preferred
- Shared Services environment experience preferred
go to method of application »
Key Responsibilities:
- Cultivate strategic relationships with potential clients, contacts and business partners.
- Analysis of competition.
- Identify and evaluate potential business opportunities by analysing market strategies, deal requirements, potential, financials; evaluating options; resolving internal priorities; recommending equity investments.
- Following up on new business opportunities and progression of the opportunity to the next phase through interaction with key decision-makers both internally and externally. To document all key decisions taken and progress the new business realization.
- Planning and preparing presentations.
- Close new business deals by coordinating requirements.
- Develop and negotiate contracts.
- Ensure that contract requirements are aligned with business operations.
- Lead and coordinate complex decision-making processes and overcome obstacles to capturing new business opportunities.
- Develop and utilize marketing related events, seminars, mailings and call campaigns to increase company awareness and presence in the local and international market.
- Submit accurate and timely forecasts.
- Create and manage an annual new business development plan.
- Sign-off for supplier relations as Agent/Distribution.
- Identify and sign-off local JV partners in order to meet local content needs.
- Maintain an early business intelligence service in order to follow future prospects timeously.
- Undertake domestic and international travel to service industry partners and for other business development opportunities as required.
- Manage ROI on co-operative marketing opportunities including brochure inclusion.
- Build a bottom-up annual budget and ensure all expenses are managed.
- Identify and attend trade shows and other business functions to keep abreast of developments in the marketplace, to find potential new business, and to market the company’s end-to-end solutions.
- Develop negotiating strategies and positions by studying integration of new Venture and company strategies and operations; examining risks and potentials; estimating partners’ needs and goals.
- Assess the financial viability/risk of a potential client.
- Manage junior sales resources’ performance and set their KPIs.
KPIs:
- Achieve quarterly business plan goals as agreed with manager.
- Maintain a callout average of 20 new leads per week.
- Conduct at least two visits to existing clients per annum.
- Conduct at least 10 visits to non-existing customers per month
Inherent Requirements
Qualifications, skills, attributes:
- Bachelor’s degree in commerce (Marketing or General Management).
- Minimum of 7 years’ experience in a similar role.
- Ability to build rapport and relationships at commercial level.
- Innovative and creative.
- Results driven.
- Demonstrated ability in service and market development skills.
- Ability to work autonomously.
- Project management skills
- Problem solving, organizational and planning skills.
- Excellent communication and presentation skills.
- Advanced computer literacy and ability to put together sophisticated and impactful PowerPoint presentations.
- Demonstrated ability to improve efficiencies.
- Knowledge of the market and how to maximise sales opportunities.
- Business plan and report writing skills.
- Ability to travel locally and internationally.
- Exposure to the African market and in particular mining in Africa.
- Demonstrated ability to develop sales pipeline
What Qualification
- Bachelor’s degree in commerce (Marketing or General Management).
go to method of application »
Key Accountabilities:
- Ensure the project administration function runs in a stable and efficient manner by coordinating all necessary administrative requirements on projects
- Monitor and expedite projects status to ensure due dates are met; Manage compliance of products from a delivery date, Technical specification and Quality Control perspective
- Coordinate and integrate project schedules; Facilitate and run Project meetings, Kick off meetings and handover meetings
- Liaise with Technical, Quality Control and Production on a regular basis in relations to documentation and project status; Liaise with Purchasing on deliverables
- Serve as main point of contact for all project communication, including direct customer liaison and management of customer communication both internal and external
- Maintain record document circulation, as well as retrieve and maintain project information; Implement technical and commercial specification, as well as manage relates queries
- Manage production of Project units, Performance & Hydrostatic test through to job completion and delivery
- Monitor received orders commercially, stage payments and invoice through to job close out
- Produce weekly status reports (multiple projects)
- Comply with and enforce all company policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding company's Health and Safety Policy
- Carry out all other reasonable tasks that may be delegated from time to time
- Assist fellow employees with daily functions as and when required; Assist project commercial with reporting on order intake and turn over
Inherent Requirements
EDUCATION:
- Matric
- Project Management Qualification / Office Administration
EXPERIENCE:
- 3-5 Years’ Project / Contract management experience- Essential
REQUIREMENTS:
- Computer Literacy / SAP experience - Essential
- Self-motivated and ability to work under pressure
- Strong communication skills
- Team player
What Qualification
- Project Management Qualification / Office Administration
go to method of application »
Principal Duties/Responsibilities:
1. Agree individual and team service targets with Branch Manager in order to deliver the Branch’s / Company’s business goals.
2. Supervise a team of service colleagues to achieve agreed individual and (branch) team targets; includes conducting regular reviews with each technician to direct performance against targets including making appropriate interventions – such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken.
3. Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established.
4. The Supervisor is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction defines Company standard/ technical training / competence assessment – documented process)
5. Participate in the support or re-training of personnel – (service, sales and admin), as well as training / re-training of customer personnel on technical matters and material (products and service). (in collaboration with the Divisional Technical management team.)
6. Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training. Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues.
7. Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA. Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Initiate the necessary and appropriate remedial action to correct any shortcomings.
8. Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records of training / attendance.
9. Complete regular Supervisory Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective actions when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Formally record and report all QA visits on the system. Confirm Quantity – check KPI
10. Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
11. Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved. (CCM management). Evidence of competitor activity at the client should also be recorded and communicated to the Branch Manager and Sales Manager.
12. Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.
13. Ensure that both individual technicians and the team maintain acceptable productivity levels (in alignment to Branch / Company Standards) including planning/managing/authorising overtime, annual leave and sick leave coverage. Seek to drive year on year improvement in each KPI.
14. Ensure effective and timely communication across the team by holding regular team meetings (minimum fortnightly). Reporting on individual and team performances to the Branch Manager, with quarterly Technician Performance Assessments (TPA).
15. The Supervisor must be Health, Safety & Environmentally centric and compliant – able to create and maintain an environment which meets local HS&E standards, regulations and requirements.
16. Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team, and that each service colleague is properly trained in the correct, proper and safe use of all equipment, and that this competency is regularly checked and verified by the Supervisor. (Including vehicle, Personal Protective Equipment, Personal Protective Clothing, Respiratory Protective Equipment, & general equipment).
17. Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures.
18. Ensure that all direct reports, and Technicians’ qualifications and registrations are relevant and valid at all times. Encourage all technicians to further their studies and improve their qualifications. Manage and administer records accordingly.
19. Manage and maintain service data – using all facilities, resources and reports available – to ensure accurate reporting, and system information (inputs and outputs). Take the necessary action to correct data, and planning as required. (iCABS / Progress)
20. Be responsible and accountable for Service costs, and manage resources in line with the business units agreed monthly / quarterly / annual forecast and targets.
21. Resource and asset management: Including: fleet, manpower, time, overtime, HR / IR matters, leave of absence, stock, preparations, store rooms, fixed assets, consumables, and utilities. Identify, manage and mitigate risks promptly and efficiently in collaboration with the Branch Manager.
22. Spend infield time with service staff / customer facing tasks - to maintain a high level of morale and quality
Inherent Requirements
- Qualifications and/or Experience:
- Matric / or equivalent.
Pest Control Registration Number
- Customer Management / CRM experience.
- Food safety Management (I)
- HR / IR / ER knowledge / application
- Skills/Knowledge:
- Full NCPC Certificate is preferred
- Pest Guard; PNOL; iCABS; HACCP
- Familiarity with recognised standard Pest Control Auditing Bodies
- Fumigation recommended qualification
- Termite recommended qualification
- Woodborer recommended qualification - plus 5 years Technician experience of which at least 3 were in the role of Senior Technician
- Valid unendorsed Code 08 /10 drivers licence.
- Computer literate – Word, excel, power point, other
- Excellent planning and organisational skills
- Excellent numeracy skills
What Qualification
- Matric + Pest Control Registration Number
go to method of application »
Requirements
- A suitable professional qualification and appropriate educational experience
- A degree in the appropriate subject area is a prerequisite
- The ability to conduct an orchestra at a high school level
- The conductor is responsible for the orchestra during rehearsals, performances and concerts
- The conductor will be responsible for the overall development and progression of the orchestra
- A passion and vision for music, especially within the extramural space
- A high level of organisational, administrative and communication skills
- An interest and vision for a student-centred holistic education programme
- A willingness to work within the values, Christian ethos and mission of the College
- Any staff member working within a school is required to have a sexual offender’s clearance certificate
- Remuneration will be provided on an hourly basis
- What Qualification Relevant Qualification
go to method of application »
- A minimum of 3 years of coaching experience
- A high level of personal tennis experience in school, university, and a club environment. Leadership experience is preferable
- Be able to assist within the school’s Athletic Development and Physical Education Programme
- Be well acquainted with the Microsoft and Google suite applications
- A commitment to ongoing personal and professional development
- Excellent written and verbal communication skills
- Commitment to fostering and building inclusiveness and diversity.
- An awareness of and willingness to commit to the school’s all-round ethos, co-curricular activities and pastoral approach
- Any staff member working within a school is required to have a sexual offender’s clearance certificate before employment can commence
- Must have a valid driver’s license
- Attend all Girls’ College team practices in the 1stand 3rd term.
- Attend league matches for the Girls’ College.
- Attend tournaments and festivals for the Girls’ College over weekends.
go to method of application »
Job Description
- Meet, maintain and exceed sales targets utilising good negotiation, selling and deal closing skills.
- Effective assistance with customer queries, maintaining excellent Customer Service and Customer Relationship Management levels at all times, timeously and effectively.
- Accurate capture, processing and submission of sales orders, preparation of quotations etc, utilising effective product knowledge, good attention to detail, computer literacy and time management, and referring to the pricelists and product literature.
- Be sales target driven, take initiative and be dynamic and timeously follow-up on sales, orders, back orders, returns etc.
- Ensure that you are knowledgeable on products and technical issues as product knowledge is a vital tool to improving and increasing sales.
- Ensure work efficiently in a fast paced environment, and accurate administration for easy access.
- Speak clearly, have good command of the English language, and ensure enthusiastic switchboard relief.
- Ensure timeous callouts are done to check on faulty units, and facilitate returns in a cost effective manner.
- Communicate customer anomalies (feedback, purchasing patterns, likes etc.) and market information timeously and effectively to the Sales Manager.
- Keep updated with market trends, competitor movements, product information and knowledge
- Keep and stay motivated, enthusiastic and committed, as this improves sales and customer service. Ensure that you are always productive, learning and growing.
- Ensure that you know, abide by and follow the Company policies and procedures.
- When necessary and required, complete documentation timeously (i.e. performance reviews, etc.)
- Manage your absence appropriately; follow required processes to ensure that your department is always optimally staffed over busy periods, shutdown, long weekends etc.
- Recommend talented employees in the market for future employment with the Company.
- General duties and ad hoc tasks, projects and requests when required
Inherent Requirements
- South African citizen with an ID.
- Matric is essential.
- Current, valid, legal South African driver’s licence and reliable transport.
- Residing in and around the area of the office is an advantage.
- Min 2+ years Internal lighting/electrical sales experience in a comparable role
- Computer literate, recent SYSPRO experience is essential.
- Excellent negotiation and communication at all levels.
- Attention to detail is essential and all tasks must be carried out to the highest standards.
go to method of application »
- Full function: Junior Researcher
Inherent Requirements
- Matric - performed well at school
- Minimum Qualification Matric
go to method of application »
Safety, Health and Environment
- Ensure compliance to all applicable legislation concerning Occupational Health and Safety Act.
- Ensure that the site critical SHEQ inspections are conducted, maintained, up to date and filed correctly.
- Investigate, manage and ensure that preventive measures are in place for incidents and accidents.
- Drive SHEQ awareness on site using toolbox talks, safety awareness campaigns, and visual safety management.
- Ensure that SHEQ risk assessments and legal appointments are in place, maintained and filed correctly.
- Ensure that the depot complies with corporate requirements as well as internal compliance audits.
- Ensure that all SHEQ filing is up to date and easily retrievable during audits.
- Compile monthly safety and sustainability reports for the sites.
- Assist in waste management programme on site.
- Quality Management System (QMS) - (ISO 9001:2015)
- Ensure that all SOPs and Quality documentation are implemented on site through regular reviews and engaging all relevant Quality management stakeholders.
- Ensure that documents are managed and controlled correctly per QMS system requirements
- Drive the non-conformance system on site and ensure that all deviations are closed timeously.
- Facilitate SHEQ Management Reviews for the site.
- Road Transport Management System (RTMS)
- Review all RTMS documents monthly and advice management of any deviations.
- Ensure that driver and vehicle documentations on files are kept up to date.
- Ensure that all vehicle and driver incidents are properly investigated and preventive measures are implemented.
- Audit Driver and Vehicle files bi-annually to ensure compliance with RTMS.
- Ensure that driver training is up to date and records are kept on file.
- Audits (Internal and External)
- Oversee all audits from Internal and External origin.
- Ensure that audit reports are received and responded to in a timeous manner.
- Ensure that all findings are followed up on, and appropriate corrective action is taken with sufficient evidence to ensure that finding is closed out.
Inherent Requirements
- Grade 12
- Diploma/Degree in Safety Management or equivalent.
- Minimum 3-5 years’ experience in SHEQ and a working knowledge of the Logistics industry Candidate with previous experience in OHSAS 18001, ISO 14001, RTMS, SQAS, and ISO 9001 protocols is advantageous.
- DG experience is advantageous.
- SAMTRAC/NADSAM or equivalent qualification is advantageous.
- At least 2-5 years’ experience in FMCG industry/ logistics.
What Qualification
- Diploma/Degree in Safety Management
go to method of application »
Purpose
- Successfully support the establishment of e-commerce project for company and grow online sales capability through a new e-commerce channel.
- Effectively support cross-functional project to launch new e-commerce channel.
- Manage and optimise all online sales channels, including owned and partner platforms.
- Connect e-commerce to existing digital ecosystem and optimise for sales.
- Establish consumer data marketing capability.
- Manage all CRM/direct marketing communication.
- Proactively monitor and optimise ecosystem and accurately report to business using data insights.
- The e-commerce manager will be required to conduct research on effective website layouts and features, advice on evidence-based and experimental changes to our platforms, and monitor the effectiveness of strategies by inspecting standardized metrics. In so doing, you should lead teams of staff, ensuring that you are available to furnish pertinent individuals with practical guidance, as required.
- To ensure success as an e-commerce manager, you should remain
- knowledgeable about relevant trends and innovations in e-commerce.
- Ultimately, a brilliant E-commerce manager will endeavour to enhance their skill set by continually learning about adjacent techniques that might improve collaboration between departments.
Key responsibilities for this position include, but are not limited to:
- Collaborate on developing e-commerce roadmap and marketing plan to support business objective and sales goals across business units.
- Collaborate across functions and within Marketing to effectively integrate ecommerce into digital ecosystem and activities.
- Collaborate with Product Marketing and Digital Marketing Specialists to ensure alignment with business unit priorities.
- Proactively manage online sales touchpoints including owned and partner sites.
- Manage e-commerce digital assets and content effectively for all products.
- Syndicate relevant e-commerce assets for retail partners.
- Analyse data and performance of e-commerce ecosystem to draw performance insights, identify gaps and suggest improvements.
- Online customer journey mapping and orchestration.
- Manage online customer journey optimising for sales, including;
- Lead generation for both B2C and B2B products.
- Conversion on owned e-commerce channel and that of retail partners.
- Proactively find new digital ways to generate online sales.
- Creating frameworks that transform our social media sites into highly profitable platforms.
- Devising strategies that harness sales-related insights, prevailing standards, and novel developments to encourage sales in our online store.
- Directing the activities of software developers, copywriters, and graphic designers to ensure careful adherence to predetermined strategies.
- Reviewing the security of checkout pages and payment procedures.
- Creating promotional offers and checking to see that these are uploaded precisely.
- Reviewing copy and legal disclaimers to verify their accuracy.
- Analyzing traffic to inform website maintenance and the effectiveness of marketing strategies.
- Examining sales-related metrics to inform restocks.
- Reporting on the utility of existing and novel strategies.
Required Qualifications and Experience
- Degree in marketing management, business, information systems, or similar.
- Completion of a pertinent sales qualification is preferred.
- Extensive experience as an e-commerce manager.
- Demonstrable track record of devising sales-enhancing strategies.
- Sound knowledge of prevailing procedures and techniques in e-commerce.
- Unmatched supervision, research, and troubleshooting skills.
- Exceptional consulting and quality assurance abilities.
- Ability to tackle the demands of ever-evolving technological implements with ease
go to method of application »
Job Description
- We're on the lookout for a Customer Service Consultant in JHB CBD
As a Customer Service Consultant, you will be responsible for:
- Customer Handling
- Administration
- Client Service
Job Requirements
- 1–2 years call centre experience preferable/ Customer service experience
- Grade 12/NQF level 4
- Customer service skills
- Conflict resolution skills
- Brand development
- Attention to detail
- Self-motivated
- Ability to work under pressure
- Interpersonal skills
- Communication skills (verbal & written)
- Time management
- Planning & prioritisation
- Administration skills
go to method of application »
Job Description
As a Branch Manager, you will be responsible for:
- Hierarchy Management (Outlook/System)
- Update the system hierarchy as necessary
- Actively manage and monitor Statements of Work (SOVs)
- Back Office Management – Stock and Systems
- Ensure the maintenance of optimal stock levels at all times, by conducting daily stock counts in order to ensure and maintain stock accuracy.
- Ensure effective booking of stock Maintain and manage key control and handover protocols.
- Drive and manage device insurance in accordance with the asset register.
- Oversee and manage the overall appearance of the back office in accordance with standards and professional expectations
- Orders, Quality Assurance, VS and VDOCS|Ensures that all orders have been checked prior to the issuing of stock.
- Review the open order report on a daily basis.
Inherent Requirements
- Job Requirements
- 1-3 Years relevant experience with at least 3 years proven experience in a managerial role within the telecommunications industry.
- Knowledge of Telkom products and services advantageous
- Diploma – NQF level 6
- Business Management or a related field
- Communication skills
- Decision making skills
- Problem solving skills
- Sales driven
- Client relationship management
- What Qualification Business Management or a related field
go to method of application »
Job Purpose:
To lead, coordinate, and develop a highly motivated team of individuals and teams to ensure that they provide world class service to our customers, and overall optimization of branch service performance whilst complying with all internal and external policy and legislative regulations.
Principal Duties/Responsibilities:
1. Agree individual and team service targets with Branch Manager in order to deliver the Branch’s / Company’s business goals.
2. Supervise a team of service colleagues to achieve agreed individual and (branch) team targets; includes conducting regular reviews with each technician to direct performance against targets including making appropriate interventions – such as developmental initiatives, or taking necessary disciplinary actions, to assure / ensure effective corrective action is taken.
3. Ensure that individuals and the team are competent and fully trained to the professional level laid down by the Company for the work that is being allocated to them. Ensure that new recruits are not permitted to work unsupervised until training has been completed and competence has been established.
4. The Supervisor is responsible for maintaining accurate and adequate records to demonstrate this. (formal induction defines Company standard/ technical training / competence assessment – documented process)
5. Participate in the support or re-training of personnel – (service, sales and admin), as well as training / re-training of customer personnel on technical matters and material (products and service). (in collaboration with the Divisional Technical management team.)
6. Conduct regular In-Field Coaching sessions (a minimum of 4 per service colleague per year); and when required, do remedial service field training, with all service colleagues. Maintain accurate records of all coaching and training. Conduct a formal Technician Performance Assessments (TPA) at least once per year, and provide formal feedback to the service colleagues.
7. Analyse TPA results in order to identify competency gaps and arrange necessary training to ensure technician competency is improved continually and meets the required minimum standard as defined in the TPA. Liaise with Branch Manager and other supervisors to ensure that use of training resources are coordinated and used optimally. Initiate the necessary and appropriate remedial action to correct any shortcomings.
8. Ensure all relevant company policies and procedures are understood and adhered to by the service team e.g. OH&S, Human Resources, Security Policy Compliance etc. – keep appropriate and accurate records of training / attendance.
9. Complete regular Supervisory Quality Assurance checks on client’s premises to ensure that each technician is maintaining appropriate service quality; intervene with appropriate corrective actions when necessary and conduct regular reviews with customer site management to assure maintenance of good client relationships. Formally record and report all QA visits on the system. Confirm Quantity – check KPI
10. Ensure that all customers are serviced on time by managing the service team to achieve & exceed their productivity targets. Analyse and use service reports (e.g. manpower planning & productivity), taking the necessary steps to maintain a world class standard of service at all times.
11. Ensure all customer complaints are resolved professionally including following up to ensure resolution and that the customers’ satisfaction is achieved. (CCM management). Evidence of competitor activity at the client should also be recorded and communicated to the Branch Manager and Sales Manager.
12. Customer Retention – actively participate in the business unit customer retention strategy, by personally conducting regular customer account reviews. In addition, ensuring that the service department and personnel respond to all service related customer enquiries in a prompt and appropriate manner, at all times.
13. Ensure that both individual technicians and the team maintain acceptable productivity levels (in alignment to Branch / Company Standards) including planning/managing/authorising overtime, annual leave and sick leave coverage. Seek to drive year on year improvement in each KPI.
14. Ensure effective and timely communication across the team by holding regular team meetings (minimum fortnightly). Reporting on individual and team performances to the Branch Manager, with quarterly Technician Performance Assessments (TPA).
15. The Supervisor must be Health, Safety & Environmentally centric and compliant – able to create and maintain an environment which meets local HS&E standards, regulations and requirements.
16. Ensure that only the correct and approved tools for the job are made available, issued, maintained and replaced as necessary for the entire service team, and that each service colleague is properly trained in the correct, proper and safe use of all equipment, and that this competency is regularly checked and verified by the Supervisor. (Including vehicle, Personal Protective Equipment, Personal Protective Clothing, Respiratory Protective Equipment, & general equipment).
17. Ensure that only the correct and approved chemicals, from approved suppliers, are issued and used, in a safe and standard manner, in the rendering of quality service treatments on customer premises – in line with all Standard Operating Procedures and Safe Work Procedures.
18. Ensure that all direct reports, and Technicians’ qualifications and registrations are relevant and valid at all times. Encourage all technicians to further their studies and improve their qualifications. Manage and administer records accordingly.
19. Manage and maintain service data – using all facilities, resources and reports available to ensure accurate reporting, and system information (inputs and outputs). Take the necessary action to correct data, and planning as required. (iCABS / Progress)
20. Be responsible and accountable for Service costs, and manage resources in line with the business units agreed monthly / quarterly / annual forecast and targets.
21. Resource and asset management: Including: fleet, manpower, time, overtime, HR / IR matters, leave of absence, stock, preparations, store rooms, fixed assets, consumables, and utilities. Identify, manage and mitigate risks promptly and efficiently in collaboration with the Branch Manager.
22. Spend infield time with service staff / customer facing tasks - to maintain a high level of morale and quality
Inherent Requirements
Qualifications and/or Experience:
- Matric / or equivalent.
- Pest Control Registration Number
- Customer Management / CRM experience.
- Food safety Management (I)
- HR / IR / ER knowledge / application
Skills/Knowledge:
- Full NCPC Certificate is preferred
- Pest Guard; PNOL; iCABS; HACCP
- Familiarity with recognised standard Pest Control Auditing Bodies
- Fumigation recommended qualification
- Termite recommended qualification
- Woodborer recommended qualification - plus 5 years Technician experience of which at least 3 were in the role of Senior Technician
- Valid unendorsed Code 08 /10 drivers licence.
- Computer literate – Word, excel, power point, other
- Excellent planning and organisational skills
- Excellent numeracy skills
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail