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WHO WE ARE
G4S is the world’s leading international security solutions group, and the largest provider of integrated security solutions in South Africa.
Offering far more than commodity products and services designed for security, G4S harnesses the power of technology to offer customers end-to-end security and cash solutions.
In South Africa, w...
Read more about this company
JOB INTRODUCTION:
TSO (Tactical Support Officer)
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Tactical Support Officer based at our operations in Krugersdorp.
Reporting to the Branch Security Officer, this role is responsible to secure the company premises and assets and to ensure that procedures are adhered to according to the company policy
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities operations plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.
ROLE RESPONSIBILITY:
Maintain Security at the Premises
- Ensure that existing security procedures are maintained at all times
- Ensure highest level of access control at property and building perimeters and internal security areas
- Ensure that loading procedures are strictly adhered to at all times
- Test panic buttons, alarms and fence perimeter to ensure that they are all in good order
- Conduct regular after hour security checks of the premises and gate guards and make an OB record
- Assume key holder responsibilities on a rotary basis a directed by the Branch Security Officer
- TSO must re-seal all defected/damaged consignments in CMC with relevant party under camera, the money must be count and the amount must be recorded.
Manage Vehicles ,Equipment and Standard Operating Procedures
- Ensure that equipment used by operational staff is correctly utilized and in sound working condition
- Issue and control of firearms, ammunition and seals to Crew
- Maintain an accurate Firearms and Ammunition and Kit register
- Ensure that all firearms have current licenses and firearm permits through checking competency of the crew and the serial numbers of the firearms needs to correspond to the firearms register
- Control the issue of identity documents, firearm permits and scanners and maintain a register thereof
- Monitor that all staff members adhere to procedures relating to SOP’s for banking halls, pay out services and standby guard services
- Check armored vehicles are checked before leaving the Base and such checks are recorded on the check sheet
- Provide armed escort services to armored vehicles as determined from time to time by the BSO
- Conduct departmental or criminal investigations as directed from time to time by the BSO.
Management of Staff
- Ensure that the image of the Branch and Company is maintained at the highest level possible and that the moral and security awareness of staff is maintained
- Ensure that vehicle crew adhere strictly to all security measures and maintain a high level of systems and procedures while operating within a Mobile operation, Walking operations and bank and client contact.
- Ensure that crew and driver is in full uniform and that they are fit to perform duties
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher program
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Qualifications and Experience
- Grade 12
- Grade C PSIRA & CIT
- Firearm competency
- Valid Drivers License and PDP
Knowledge
- Knowledge of G4S standard operating procedures
- South African security legislation
- G4S Operational Policy and procedures
- G4S HR Policy and procedures
- Health and Safety legislation
Skills
- Computer literate - ability to work on Excel, MS Outlook, Word
- Communication (written and verbal)
- Sharing and cooperating
- Customer Thinking
- Leading people
- Customer Service and liaison
- Strong risk management and investigations
Attributes
- Work under pressure
- Dealing with changing circumstances
- Attention to detail
- Delivering great customer service
go to method of application »
JOB INTRODUCTION:
Tactical Support Unit
G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Tactical Support Unit based at our operations in Pretoria.
Reporting to the Regional Security Manager, this role is responsible for Providing visible high risk surveillance and escort on high risk vehicles in high risk areas.
The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation
ROLE RESPONSIBILITY:
KPA
PERFORMANCE STANDARDS
Risk surveillance for different branches
- Receives a call from BSO/Controller on limits exceeded
- Collect the vehicle for escort
- Escort the vehicle to various clients and sometimes until vehicle is back at base
- Receive a call to escort up to Polokwane or other regions
- Upon information received from Intelligence / Investigations Departments, pertaining to possible attacks on customers and or branches, member responds, either reactive or pro-active.
Identify high risk areas
- Conduct risk assessment/survey at client site
- Compile the report
- Send report to RSM
- Random surveillance of sites known for robberies
Road checks
- Stop vehicles randomly outside or at base
- Cover allocated areas and conduct vehicle search
- Check the risk on the vehicle e.g. safes, locks, uniform, bullet proof ,weapon permit, ID
- Compile a report for RSM and BSO
Branch opening and closing procedures including vehicle checks
- Is advised to go to a branch to do the opening procedures using forms prescribed.
- Conduct closing procedure checks
- Check the whole fleet of the branch
- Check Vault / safes security compliance
- Provide evidence to support the opening and closing report.
Investigation
- React to tipoff provided by investigations
- Providing security and support for investigators e.g. on robberies
- Conduct ATM audits procedures for audit investigation
Health and safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Requirements
- Grade 12
- Drivers License
- PSIRA Grades
- CIT Experience
- Auditing course
- Firearm competency
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ROLE RESPONSIBILITY:
CPC Supervisor
- Effective Supervision of the Cash Processing Centre Operations
- Ensure that tellers are processing according to Cash processing policy and procedures
- Equal distribution of work to avoid bottle necks
- Effective managing of the end-to-end work flow process
- Comply with Cash Centre operational and administrative procedures within defined guidelines
- Ensure that Record keeping of all applicable documents are maintained/retained as per the standards
- Responsible to ensure that all daily recons are balanced Quality Assurance
- Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained
- Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
- Effective supervision of staff Assist with any other related duties as allocated/requested from management
- Assist with rostering
- Monitor performance and provide feedback
- Assist with the optimization of resources to meet operational needs
- Oversight of employee record ensuring that all relevant and required documentation is on file
- Action all customer queries and complaints
- Verify/check all cash transactions/differences
- Responsible to ensure that staff process customer transactions accurately
People Management
Effectively manage overtime and working hours as per employee contract
Monitor and address staff motivation levels
- Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code.
- Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
- Ensure record keeping of all minutes of meetings
- Ensure that all staff adhere to the uniform standards at all times Training and development
- Succession Planning
- Determine training needs (in line with training and HR policy) for Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions
- Engage with staff on a regular basis and coach staff as needed.
- Ensure all employees have attended the role specific training
- Supervisor must take ownership of personal development Risk and compliance
- Manage and monitor loss prevention and loss reduction controls
- Ensure and monitor adherence to procedures and policies with regards to risk
- Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the CCTV/note counters and all other equipment in the branch
The ROCC must be adhered to
Health and Safety Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Qualification and Experience Knowledge, Skills and Attributes
- Grade 12 with Mathematics and or Accounting
- Relevant tertiary qualification advantageous
- Relevant working experience required
- Sound understanding of basic financialprinciples/information
- Computer Literacy
- Reporting and analysis of information
- Good verbal and written communication skills
- Delivering performance
- Driving changes
- Strict adherence to policies and procedures
- Customer thinking
- Ability to work in teams
- Managing People
go to method of application »
ROLE RESPONSIBILITY:
Effective Management of Employee Relations Function
- Responsible for the management of disciplinary processes conducted in the region, ensuring compliance with the Company’s Code of Conduct and procedures
- Competent representation of the Company in all disputes referred to the CCMA and Labour Court
- Ensuring that line management is kept informed of changes to the interpretation and application of disciplinary procedures necessitated by the CCMA and Labour Court decisions
- Competent representation of the region in dealings with trade unions
- The establishment and continuation of employee communication structures.
- Provision of ongoing training and consultation service to regional management to achieve successful structure development.
Effective Resourcing of Staff
- Regular meetings with regional management to ascertain recruitment needs, trends and service delivery issues
- Thorough human resource planning process to match requirements with incumbents, with a focus on the approved structure.
- Adherence to company policy with respect approval and recruitment process. Strict observance of company recruitment process
- Management of thorough vetting and screening process and procedure
- Employment in accordance with remuneration policy
- Management of recruitment process, and administration process, to ensure correct workflow of information for rostering and loading
Manage the organisational employee engagement process
- Support change initiatives within the company on a project basis
- To support the drive to achieve a high level of employee engagement within a change management process:
- Manage the implementation of Employee Satisfaction Surveys to identify the current levels of employee engagement
- Analyse results
- Agree with key stakeholders on the process to drive corrective actions
- Ensure that action plan based on survey results is put in place and monitored at all levels
- Track progress on action plans through regular follow up surveys
Company Policy Compliance and Record Keeping management
- Monitor and audit compliance on regional basis to company policy and procedure
- Identify areas of concern, deficiency and implement change procedures
- As needed, intervene to ensure compliance
- Management of administration resources tasked with HR documentation and filing.
- Review and audit of HR filing and documentation, ensuring correct standards are maintained and policy complied with.
Manage the provision of effective training within the region
- Compile operational training schedules, and manage the delivery of training interventions through Training Officers
- Assist national training function in planning and execution of management training.
- Management and planning of Induction training and implementation for all new starters (wages and salaries)
- Management of ‘on the job’ training planning and implementation through Training officers
Coordinate succession planning for management and support positions in conjunction with T&R Manager, for E2 and below
- Manage Health and Safety Awareness in line with Group policy and strategy
- Management of incident reporting and Workmen’s compensation reporting on injuries
- Ensure proper employee care when there is a serious incident or death, in terms of company policy
- Promote Health and Safety awareness with your team and region, in conjunction with the HSSEC strategy for the country.
Staff management and development
- All direct reports have clearly defined job profiles aligned to the profile of the manager
- Ensure performance contracts are in place and regular goal reviews completed to assess achievement of results
- Apply poor performance management or employee relations management principles and processes should this be required
- Provide support, coaching (train) and mentoring continuously to ensure that objectives are met
- Ensure completed development plans for each employee
- Allocation resources appropriately to ensure operational demands are met
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Requirements
- Relevant degree in HR Management
- Minimum 5 years’ experience as HR practitioner
- Experience within a blue collar, labour management environment advantageous
- Financial acumen in cost control and budgets
- Experience with large recruitment campaigns
- South African Labour legislation
- South African security industry legislation
- G4S HR Policy and procedures
- HR systems and practices
- Managing Conflict
- Communication skills (written and verbal)
- Delivering Objectives
- Computer literacy
Skills and Attributes
- Driving change
- Attention to detail
- Delivering objectives
- Delivering strategy
- Collaboration and cooperation
go to method of application »
ROLE RESPONSIBILITY:
Maintain Security at the Premises
- Ensure that existing security procedures are maintained at all times
- Ensure highest level of access control at property and building perimeters and internal security areas
- Ensure that loading procedures are strictly adhered to at all times
- Test panic buttons, alarms and fence perimeter to ensure that they are all in good order
- Conduct regular after hour security checks of the premises and gate guards and make an OB record
- Assume key holder responsibilities on a rotary basis a directed by the Branch Security Officer
- TSO must re-seal all defected/damaged consignments in CMC with relevant party under camera, the money must be count and the amount must be recorded.
Manage Vehicles ,Equipment and Standard Operating Procedures
- Ensure that equipment used by operational staff is correctly utilized and in sound working condition
- Issue and control of firearms, ammunition and seals to Crew
- Maintain an accurate Firearms and Ammunition and Kit register
- Ensure that all firearms have current licenses and firearm permits through checking competency of the crew and the serial numbers of the firearms needs to correspond to the firearms register
- Control the issue of identity documents, firearm permits and scanners and maintain a register thereof
- Monitor that all staff members adhere to procedures relating to SOP’s for banking halls, pay out services and standby guard services
- Check armored vehicles are checked before leaving the Base and such checks are recorded on the check sheet
- Provide armed escort services to armored vehicles as determined from time to time by the BSO
- Conduct departmental or criminal investigations as directed from time to time by the BSO.
Management of Staff
- Ensure that the image of the Branch and Company is maintained at the highest level possible and that the moral and security awareness of staff is maintained
- Ensure that vehicle crew adhere strictly to all security measures and maintain a high level of systems and procedures while operating within a Mobile operation, Walking operations and bank and client contact.
- Ensure that crew and driver is in full uniform and that they are fit to perform duties
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher program
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Qualifications and Experience
- Grade 12
- Grade C PSIRA & CIT
- Firearm competency
- Valid Drivers License and PDP
Knowledge
- Knowledge of G4S standard operating procedures
- South African security legislation
- G4S Operational Policy and procedures
- G4S HR Policy and procedures
- Health and Safety legislation
Skills
- Computer literate - ability to work on Excel, MS Outlook, Word
- Communication (written and verbal)
- Sharing and cooperating
- Customer Thinking
- Leading people
- Customer Service and liaison
- Strong risk management and investigations
Attributes
- Work under pressure
- Dealing with changing circumstances
- Attention to detail
- Delivering great customer service
go to method of application »
Main Purpose of Position:
To assist the Branch Manager by maintaining effective branch security and ensuring that standard security operating procedures are adhered to by all relevant staff
Key responsibilities:
Responsible and accountable for effective Branch Security
- Conduct a comprehensive risk assessment of the customers area
- Conduct regular branch evaluations minimum requirement once a month
- Conduct regular checks of all security equipment (record in relevant register – daily, weekly and monthly)
- Daily testing of all alarm systems. Conduct full checks once a week on alarm system to ensure that they are in good working condition in conjunction with National Control Centre and alarm monitoring company.
- Complete necessary fault report once received full report from National Control Centre
- Control key holder responsibilities at all times with Tactical Support Officer
- Control effective and efficient Access Control procedures and Property Protection
- Manage the safety procedures of the payouts.
- Conduct site surveys on the premises of new customers, large payroll customers and customers with large cash movements to ascertain the safety of delivery and pick up points and make an assessment of the premises.
- Obtain information of necessary documentation from customers in the result of an incident or cash loss.
- Report after an investigation into all cash losses and where and where cash losses are less than R1000 , submit all relevant details (CCTV Footage and relevant paper work) to the Group Security Department within 24hrs.
- Assist in any investigation within a branch that may deem to be necessary from time to time ie departmental or criminal in nature
- Control the scene and take immediate action for robberies. Do not communicate any information to media.
- Investigate all E-Viper overrides done by TSOs
Reports and Registers
- Conduct branch evaluation security reports on a monthly basis for Branch Management information
- Compile in conjunction with Branch Manager a priority list for all approved security recommendations
- Manage firearms register to ensure that the firearm register is up to date for recording all movements on firearms
- Control stock on a register for ammunition register
- Control equipment Register
- Control ID card register
- Control Visitors card register
- Manage the recording of cash recovered from theft or robbery
- Manage the reports from vehicle technology in respect of vehicle security checks
- Manage the planning and forecasting of 3 month road checks
- Manage all stained note administration
- Manage all client and branch spare keys
Implement and evaluate security operating procedure
- Monitor alarm reaction instructions and ensure that they are current. Communicate to Tactical Support Officers to ensure that they are in place and understood
- Ensure that contact number and address for standby officer is placed in the control room
- Implement and initiate alarm reaction procedures
- Manage the Procedure of incident reporting in the Motor Vehicle accidents procedure
Control and maintenance of equipment
- Ensure the fire-fighting equipment is in place at the branch and that this equipment is maintained and serviced to acceptable standards ( at least once a year)
- Control daily checks of Bulk vehicles used for banking and ensure that the daily limits of the vehicle are not exceeded.
- Ensure that all security equipment is serviceable at all times.
Management and Supervision of staff
- Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to security equipment and procedures)
- Supervise TSO’s and ensure that all job functions are correctly carried out, report back on findings
- Supervise the overall security of road operations and adherence to all standing orders in respect of operational systems, box drills and defensive procedures (Vehicle loading, Vehicle movement, Operational drills, Banking hall and 3rd men operations, Radio procedures, Emergency procedures)
- Plan effective utilization of armed escorts in conjunction with Branch Manager(When required)
- Assume necessary responsibilities as branch manager in the absence of branch management in line with previous capabilities.
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Requirements:
- Grade 12
- PDP Drivers License
- PSIRA Grade B and CIT
- SAPS Firearm Competency for Handgun with Business Purposes
Knowledge:
- Knowledge of G4S standard operating procedures
- South African security legislation
- G4S Operational Security Policy and procedures
- G4S HR Policy and procedures
Skills:
- Computer literate - ability to work on Excel, MS Outlook, Word
- Communication (written and verbal)
- Strong risk management and investigations skills
- Report writing skills
Attributes:
- Awareness of the market
- Delivering strategy
- Driving change
- Leading People
- Delivering Performance
- Working with Complexity
- Managing Professionally
- Customer thinking
- Collaborating and Co-operating
go to method of application »
Main Purpose of Position:
To assist the Branch Manager by maintaining effective branch security and ensuring that standard security operating procedures are adhered to by all relevant staff
Key responsibilities:
Responsible and accountable for effective Branch Security
- Conduct a comprehensive risk assessment of the customers area
- Conduct regular branch evaluations minimum requirement once a month
- Conduct regular checks of all security equipment (record in relevant register – daily, weekly and monthly)
- Daily testing of all alarm systems. Conduct full checks once a week on alarm system to ensure that they are in good working condition in conjunction with National Control Centre and alarm monitoring company.
- Complete necessary fault report once received full report from National Control Centre
- Control key holder responsibilities at all times with Tactical Support Officer
- Control effective and efficient Access Control procedures and Property Protection
- Manage the safety procedures of the payouts.
- Conduct site surveys on the premises of new customers, large payroll customers and customers with large cash movements to ascertain the safety of delivery and pick up points and make an assessment of the premises.
- Obtain information of necessary documentation from customers in the result of an incident or cash loss.
- Report after an investigation into all cash losses and where and where cash losses are less than R1000 , submit all relevant details (CCTV Footage and relevant paper work) to the Group Security Department within 24hrs.
- Assist in any investigation within a branch that may deem to be necessary from time to time ie departmental or criminal in nature
- Control the scene and take immediate action for robberies. Do not communicate any information to media.
- Investigate all E-Viper overrides done by TSOs
Reports and Registers
- Conduct branch evaluation security reports on a monthly basis for Branch Management information
- Compile in conjunction with Branch Manager a priority list for all approved security recommendations
- Manage firearms register to ensure that the firearm register is up to date for recording all movements on firearms
- Control stock on a register for ammunition register
- Control equipment Register
- Control ID card register
- Control Visitors card register
- Manage the recording of cash recovered from theft or robbery
- Manage the reports from vehicle technology in respect of vehicle security checks
- Manage the planning and forecasting of 3 month road checks
- Manage all stained note administration
- Manage all client and branch spare keys
Implement and evaluate security operating procedure
- Monitor alarm reaction instructions and ensure that they are current. Communicate to Tactical Support Officers to ensure that they are in place and understood
- Ensure that contact number and address for standby officer is placed in the control room
- Implement and initiate alarm reaction procedures
- Manage the Procedure of incident reporting in the Motor Vehicle accidents procedure
Control and maintenance of equipment
- Ensure the fire-fighting equipment is in place at the branch and that this equipment is maintained and serviced to acceptable standards ( at least once a year)
- Control daily checks of Bulk vehicles used for banking and ensure that the daily limits of the vehicle are not exceeded.
- Ensure that all security equipment is serviceable at all times.
Management and Supervision of staff
- Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to security equipment and procedures)
- Supervise TSO’s and ensure that all job functions are correctly carried out, report back on findings
- Supervise the overall security of road operations and adherence to all standing orders in respect of operational systems, box drills and defensive procedures (Vehicle loading, Vehicle movement, Operational drills, Banking hall and 3rd men operations, Radio procedures, Emergency procedures)
- Plan effective utilization of armed escorts in conjunction with Branch Manager(When required)
- Assume necessary responsibilities as branch manager in the absence of branch management in line with previous capabilities.
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Requirements:
- Grade 12
- PDP Drivers License
- PSIRA Grade B and CIT
- SAPS Firearm Competency for Handgun with Business Purposes
Knowledge:
- Knowledge of G4S standard operating procedures
- South African security legislation
- G4S Operational Security Policy and procedures
- G4S HR Policy and procedures
Skills:
- Computer literate - ability to work on Excel, MS Outlook, Word
- Communication (written and verbal)
- Strong risk management and investigations skills
- Report writing skills
Attributes:
- Awareness of the market
- Delivering strategy
- Driving change
- Leading People
- Delivering Performance
- Working with Complexity
- Managing Professionally
- Customer thinking
- Collaborating and Co-operating
go to method of application »
ROLE RESPONSIBILITY:
Maintain Security at the Premises
- Ensure that existing security procedures are maintained at all times
- Ensure highest level of access control at property and building perimeters and internal security areas
- Ensure that loading procedures are strictly adhered to at all times
- Test panic buttons, alarms and fence perimeter to ensure that they are all in good order
- Conduct regular after hour security checks of the premises and gate guards and make an OB record
- Assume key holder responsibilities on a rotary basis a directed by the Branch Security Officer
- TSO must re-seal all defected/damaged consignments in CMC with relevant party under camera, the money must be count and the amount must be recorded.
Manage Vehicles ,Equipment and Standard Operating Procedures
- Ensure that equipment used by operational staff is correctly utilized and in sound working condition
- Issue and control of firearms, ammunition and seals to Crew
- Maintain an accurate Firearms and Ammunition and Kit register
- Ensure that all firearms have current licenses and firearm permits through checking competency of the crew and the serial numbers of the firearms needs to correspond to the firearms register
- Control the issue of identity documents, firearm permits and scanners and maintain a register thereof
- Monitor that all staff members adhere to procedures relating to SOP’s for banking halls, pay out services and standby guard services
- Check armored vehicles are checked before leaving the Base and such checks are recorded on the check sheet
- Provide armed escort services to armored vehicles as determined from time to time by the BSO
- Conduct departmental or criminal investigations as directed from time to time by the BSO.
Management of Staff
- Ensure that the image of the Branch and Company is maintained at the highest level possible and that the moral and security awareness of staff is maintained
- Ensure that vehicle crew adhere strictly to all security measures and maintain a high level of systems and procedures while operating within a Mobile operation, Walking operations and bank and client contact.
- Ensure that crew and driver is in full uniform and that they are fit to perform duties
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher program
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Qualifications and Experience
- Grade 12
- Grade C PSIRA & CIT
- Firearm competency
- Valid Drivers License and PDP
Knowledge
- Knowledge of G4S standard operating procedures
- South African security legislation
- G4S Operational Policy and procedures
- G4S HR Policy and procedures
- Health and Safety legislation
Skills
- Computer literate - ability to work on Excel, MS Outlook, Word
- Communication (written and verbal)
- Sharing and cooperating
- Customer Thinking
- Leading people
- Customer Service and liaison
- Strong risk management and investigations
Attributes
- Work under pressure
- Dealing with changing circumstances
- Attention to detail
- Delivering great customer service
go to method of application »
Main Purpose of Position:
To assist the Branch Manager by maintaining effective branch security and ensuring that standard security operating procedures are adhered to by all relevant staff
Key responsibilities:
Responsible and accountable for effective Branch Security
- Conduct a comprehensive risk assessment of the customers area
- Conduct regular branch evaluations minimum requirement once a month
- Conduct regular checks of all security equipment (record in relevant register – daily, weekly and monthly)
- Daily testing of all alarm systems. Conduct full checks once a week on alarm system to ensure that they are in good working condition in conjunction with National Control Centre and alarm monitoring company.
- Complete necessary fault report once received full report from National Control Centre
- Control key holder responsibilities at all times with Tactical Support Officer
- Control effective and efficient Access Control procedures and Property Protection
- Manage the safety procedures of the payouts.
- Conduct site surveys on the premises of new customers, large payroll customers and customers with large cash movements to ascertain the safety of delivery and pick up points and make an assessment of the premises.
- Obtain information of necessary documentation from customers in the result of an incident or cash loss.
- Report after an investigation into all cash losses and where and where cash losses are less than R1000 , submit all relevant details (CCTV Footage and relevant paper work) to the Group Security Department within 24hrs.
- Assist in any investigation within a branch that may deem to be necessary from time to time ie departmental or criminal in nature
- Control the scene and take immediate action for robberies. Do not communicate any information to media.
- Investigate all E-Viper overrides done by TSOs
Reports and Registers
- Conduct branch evaluation security reports on a monthly basis for Branch Management information
- Compile in conjunction with Branch Manager a priority list for all approved security recommendations
- Manage firearms register to ensure that the firearm register is up to date for recording all movements on firearms
- Control stock on a register for ammunition register
- Control equipment Register
- Control ID card register
- Control Visitors card register
- Manage the recording of cash recovered from theft or robbery
- Manage the reports from vehicle technology in respect of vehicle security checks
- Manage the planning and forecasting of 3 month road checks
- Manage all stained note administration
- Manage all client and branch spare keys
Implement and evaluate security operating procedure
- Monitor alarm reaction instructions and ensure that they are current. Communicate to Tactical Support Officers to ensure that they are in place and understood
- Ensure that contact number and address for standby officer is placed in the control room
- Implement and initiate alarm reaction procedures
- Manage the Procedure of incident reporting in the Motor Vehicle accidents procedure
Control and maintenance of equipment
- Ensure the fire-fighting equipment is in place at the branch and that this equipment is maintained and serviced to acceptable standards ( at least once a year)
- Control daily checks of Bulk vehicles used for banking and ensure that the daily limits of the vehicle are not exceeded.
- Ensure that all security equipment is serviceable at all times.
Management and Supervision of staff
- Ensure that all staff are trained on standard operating procedure and policies relevant to their role (specific to security equipment and procedures)
- Supervise TSO’s and ensure that all job functions are correctly carried out, report back on findings
- Supervise the overall security of road operations and adherence to all standing orders in respect of operational systems, box drills and defensive procedures (Vehicle loading, Vehicle movement, Operational drills, Banking hall and 3rd men operations, Radio procedures, Emergency procedures)
- Plan effective utilization of armed escorts in conjunction with Branch Manager(When required)
- Assume necessary responsibilities as branch manager in the absence of branch management in line with previous capabilities.
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Minimum Requirements:
- Grade 12
- PDP Drivers License
- PSIRA Grade B and CIT
- SAPS Firearm Competency for Handgun with Business Purposes
Knowledge:
- Knowledge of G4S standard operating procedures
- South African security legislation
- G4S Operational Security Policy and procedures
- G4S HR Policy and procedures
Skills:
- Computer literate - ability to work on Excel, MS Outlook, Word
- Communication (written and verbal)
- Strong risk management and investigations skills
- Report writing skills
Attributes:
- Awareness of the market
- Delivering strategy
- Driving change
- Leading People
- Delivering Performance
- Working with Complexity
- Managing Professionally
- Customer thinking
- Collaborating and Co-operating
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Main Purpose of Position
To effectively manage branch resources and procedures to ensure that the contractual obligations to customers are achieved cost effectively and that the company’s security procedures are applied throughout the branch. To continually review and improve branch profitability and security. Overall accountability for Cash in transit (CIT), Cash Processing Centre (CPC), Control Room, Safety, Security and people management and Vault within the branch.
Effective management of the branch financial performance
- Manage relationship between actual results, budgets and forecasts, delegating accountability where appropriate
- Manage the effective and efficient usage of company assets, i.e. vehicles, ensuring that all assets (including Cash Processing Centre equipment) are well maintained, accounted for, and utilized correctly to optimize the life of the asset.
- Maintain, manage and adhere to company procedures and policies for CPC, CIT, all cash floats, customer details and other financial controls. Managing all internal and external reconciliation procedures and policies.
- Oversight and management of customer invoicing, ensuring that terminations are processed, new customers added correctly, and changes in billing reflected.
Initiate cost savings and controls and Gross Margin Management
- Direct Wage control
- Overheads control
- Overtime cost control
- Service/Schedule profitability
- Ensuring that claims against the Company are prevented or minimized
Effective management and deployment of employees within the branch
Effective Labour and Organisation
- Ensure that there are adequate staff for both admin and operations and that all new vacancies are approved and appointments are vetted and approved before making an offer of employment, as well as fully compliant with current legislation
- Proper allocation of staff to positions and structure
- Set and agree on objectives and performance standards with staff, including the understanding of policy and procedures
- Monitor and manage performance and provide feedback
- Apply consistent and fair disciplinary action in line with legislation
- Oversight of employee records, ensuring that all relevant and required documentation is on file
Training/ Development
- Succession Planning and Employment Equity
- Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
- Ensure that all employees are trained on the minimum standard operating procedures and to the statutory training requirements
Leadership
- Monitor, manage and address staff motivation levels
- Set and maintain acceptable standards of behavior at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
- Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
- Hold branch management team meetings and communicate to all branch staff through those briefings
Effective management of operations
Client retention and customer service levels
- Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
- Maintain all customer SLAs and address deficiencies
- Undertake regular and consistent customer visit and assess service of delivery
- Monitor customer service levels
Operation management – adherence to operation standards
- Review and remediate audit results and operational matrix
- Effective management of the branch fleet
- Maintenance and control of branch assets through the use of registers, stock control, regular audits and spot checks
Shared Best Practice
- Investigate, share and implement Best Practice from other branches
Compliance
- Ensure that all relevant legislative are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained
- Ensure compliance with Group Reconciliation and Operational Cash Controls (ROCC)
- Perform regular audits for self-assessment to ensure conformance to Group standards
Effective Security and Risk Management for the branch
Adhere to group and company standards on risk and security mitigation and control on the following areas:
- Maximum vehicle loads and values
- Armed employees
- Branch security
- CPCs
- Radios
- Health and Safety and fire drills
- Systems
- Attacks/emergencies
- Vault and Float limits
Effective management of business development function
Business development
- Identifying new business opportunities in the branch’s sphere of operations,
- Monitor and assess the market environment in terms of competitors and current customers.
- Ensure that all new quotes are done at profitable margins
Customer needs analysis
- Up-sell of products and new services in line with customers' needs and risks.
Company image and brand
- Ensure all vehicles are correctly branded and maintained to improve company image and market share.
- Oversight and management of employee discipline
- Adhere to all company brand guidelines
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/ region/ national safety plans for each year.
- Participate in safety forums created by the company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/ committee/ representative/ management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Qualification
- Matric
- 3 year tertiary qualification (relevant qualification in general management recommended)
Experience
- Previous specialized industry (with specific reference to CIT and Cash Management) experience recommended
- Minimum of 3 to 5 years' management experience
- Business acumen - sound understanding of financial information (Profit and Loss Statement)
- Proven experience in Customer Relationship Management
Skills and Attributes
- Strong operations and people management skills
- Leading people
- Managing Conflict
- Communication (Written and Verbal)
- Negotiation
- Driving change
- Delivery strategy
- Delivering objectives
- Awareness of the market environment
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Main purpose of the position
This role is responsible to analyze and capture all bank statements and ensure reconciliation of bank accounts records in compliance to company policies and procedures.
Perform Cash Book payments and Head office bank reconciliations thereof, as defined by existing policies and procedure
- Ensure timeous and accurate Cash Book payments and processing
- Ensure timeous and correct follow up on all discrepancies
- Ensure timeous and accurate reconciliations of the Cash Book.
- Provide accurate cash flow information
- Assist in the verification of the correctness of the systems to provide accurate financial information
Process Journals into General Ledger from Bank Statements
- Ensure accurate & timeous processing of journals/GL Payments
- Prepare and post general ledger journals monthly
Prepare Fund Transfers
Attend to Cash Book Queries
- Attend to queries pertaining to payments tendered professionally and timeously
- Handle & resolve account queries within 24 hours.
- Handle all walk-in queries & follow up where necessary.
- Handle all telephone and email queries.
- Escalate unresolved queries according to approved processes
Provide Reporting on Cash Book
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
- Participate in safety forums created by the company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programs
- Comply with safety policies and procedures at the workplace
- Distribute safety information as and when required
THE IDEAL CANDIDATE:
Qualification and Experience
- Grade 12
- Accounting/Bookkeeping Diploma or Degree
- A minimum of 2-3 years relevant experience in the financial and accounting environment would be deemed appropriate for this level
- Experience in bank reconciliations, dealing with disputes, queries, entries/matching essential
- Working knowledge of SAP or any other ERP system advantageous
- Computer literacy essential
Skills and Attributes
- Understanding the organizational environment
- Understanding the organization’s goals and objectives
- Dealing with changing circumstances
- Supporting and working with others
- Delivering objectives
- Dealing with complexity
- Acting professionally
- Delivering great customer service
- Sharing and cooperating
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Main Purpose of Position
The efficient and accurate review of disciplinary matters within a region, as well as maintenance of CCMA cases
Effective performance of Labour relations function in relation to disciplinary matter
- Competent representation of the company in dismissal disputes referred to the CCMA for Conciliation and Arbitration
- To effectively preside all disciplinary hearings within the region and ensure that all matters are dealt with consistently and that the guidelines as set out in the LRA as well as the company disciplinary procedure is applied
- Maintain accurate disciplinary dockets and records of proceedings
- Liaise with HRBP over matters requiring input and guidance
- Effectively manage diary and calendar to meet SLA timeframes
Ensure compliance with Company policy and ensure effective reporting
- Ensure employees are aware of the company rules and regulations
- Compile reports on statistics and trends for Management
- Keep an active case register (CCMA, discipline and Labour Court)
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Qualification
- Grade 12 Certificate
- Human Resource / Industrial Relations qualification
Experience
- 1 year experience
- South African Labour Legislation
- HR Systems and Practices
- CCMA procedures
Skills and Attributes
- Managing Conflict
- Communication (written and verbal)
- Supporting and working with others
- Computer literacy
- Sharing and Co-operating
- Attention to detail
- Ability to work under pressure
- Delivering objectives
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Purpose of Position
- Development and growth of business in a specific geographical area.
Effective compilation of sales quotations and tender documentation in the region in compliance with business strategy
- Effective application and control of company selling price list as
- per mark-up margins in line with sales strategy.
- Finalize and accept customer quotations by written signed notification or as per purchase order number.
- Effective management of company policies and procedures.
- Prepare and submit sales proposals and tenders to prospective customers. Where necessary, prepare and conduct sales presentations and complete marketing packs.
- Liaise with National Bid team on quality and consistency of sales
- tenders/bids
Effective development of new business in line with sales targets
- Ensure effective development of sales of new and existing product lines:
- Identification of potential new business opportunities for security solutions through consultation and cooperation with operational management and Sales Manager with planned prospecting, leads, cold calling, tender notices.
- Arrange and conduct meetings with new and existing business prospects where appropriate, to market G4S integrated security solutions.
- Conduct / arrange site surveys to identify risks and develop appropriate solutions to do system design in order to meet customer needs.
- Conduct competitor evaluations to identify risks and develop appropriate solutions through thorough understanding of the competitive environment faced by the region. Liaise with operations on competitor analysis to share knowledge and focus on viable business opportunities.
- Reach and achieve sales targets, focusing on high margin business, and developing business near operational centers
Effective performance and reporting of sales and administrative activities and functions
Preparation and submission of weekly sales call sheet report:
- Appointments
- Prospects
- Signed business
Ensure that a customer file is maintained, containing a signed copy of the maintenance and guarding agreement, as well as any other relevant documentation.
Ensure effective maintenance of the Sales system updating quotation information, leads and prospects
Customer Retention and corporate account management
- Monitor relationship with designated top customers, scheduling regular visits to ascertain customer satisfaction
- Conduct customer satisfaction surveys
- Achieve customer retention targets and KPIs
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Qualification & Experience
- Grade 12
- Sales & Marketing Tertiary Qualification (Diploma/Degree) advantageous
- Minimum 5 years experience in a corporate sales environment with a proven track record of closing deals and achieving targets
- Experienced in dealing with senior executives and C-Suite
- Experience in Selling Labour Services advantageous
Skills and Attributes
- Computer Literacy (Microsoft Office/ChromeOS)
- Communication (Written and Verbal)
- Excellent Negotiation Skills
- Awareness of the market environment
- Driving Delivery
- Marketing Skills
- Customer Thinking
- Professional Credibility
- Delivering objectives
go to method of application »
Purpose of Position
- Development and growth of business in a specific geographical area.
Effective compilation of sales quotations and tender documentation in the region in compliance with business strategy
- Effective application and control of company selling price list as
- per mark-up margins in line with sales strategy.
- Finalize and accept customer quotations by written signed notification or as per purchase order number.
- Effective management of company policies and procedures.
- Prepare and submit sales proposals and tenders to prospective customers. Where necessary, prepare and conduct sales presentations and complete marketing packs.
- Liaise with National Bid team on quality and consistency of sales
- tenders/bids
Effective development of new business in line with sales targets
- Ensure effective development of sales of new and existing product lines:
- Identification of potential new business opportunities for security solutions through consultation and cooperation with operational management and Sales Manager with planned prospecting, leads, cold calling, tender notices.
- Arrange and conduct meetings with new and existing business prospects where appropriate, to market G4S integrated security solutions.
- Conduct / arrange site surveys to identify risks and develop appropriate solutions to do system design in order to meet customer needs.
- Conduct competitor evaluations to identify risks and develop appropriate solutions through thorough understanding of the competitive environment faced by the region. Liaise with operations on competitor analysis to share knowledge and focus on viable business opportunities.
- Reach and achieve sales targets, focusing on high margin business, and developing business near operational centers
Effective performance and reporting of sales and administrative activities and functions
Preparation and submission of weekly sales call sheet report:
- Appointments
- Prospects
- Signed business
Ensure that a customer file is maintained, containing a signed copy of the maintenance and guarding agreement, as well as any other relevant documentation.
Ensure effective maintenance of the Sales system updating quotation information, leads and prospects
Customer Retention and corporate account management
- Monitor relationship with designated top customers, scheduling regular visits to ascertain customer satisfaction
- Conduct customer satisfaction surveys
- Achieve customer retention targets and KPIs
Health and Safety
- Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
- Participate in safety forums created by company for example safety meetings and safety talks
- Report all safety incidents to the relevant people
- Discuss all safety incidents on all levels
- Follow-up on any activities assigned through safety meeting/committee/representative/management
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
- Wear protective clothing all the time
THE IDEAL CANDIDATE:
Qualification & Experience
- Grade 12
- Sales & Marketing Tertiary Qualification (Diploma/Degree) advantageous
- Minimum 5 years experience in a corporate sales environment with a proven track record of closing deals and achieving targets
- Experienced in dealing with senior executives and C-Suite
- Experience in Selling Labour Services advantageous
Skills and Attributes
- Computer Literacy (Microsoft Office/ChromeOS)
- Communication (Written and Verbal)
- Excellent Negotiation Skills
- Awareness of the market environment
- Driving Delivery
- Marketing Skills
- Customer Thinking
- Professional Credibility
- Delivering objectives
Method of Application
Use the link(s) below to apply on company website.
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