Fresh Opportunities at PepsiCo

Job Description

• Capturing of payments and accurate reconciliation of debtor’s accounts
• Claims management - control and processing of all claims deducted by customer in form of transport claims, sallies, ensuring that adhoc claims are processed by the sales admin team and that the stock related claims such as returns and damages is processed on time by the responsible unit.
• Master Data management – ensuring that the master data is 100% correct and compliant to the SOP. Also ensuring the safe and correct handling of debtor’s information, to be in line with the POPI act.
• Maintaining good customer relationships both internally and externally
• Ensuring that the approved credit terms and limits are not exceeded
• Bookkeeping – Ensuring accurate clearing of accounts, timeously submitting of statements to avoid nonpayment or late payments
• Reporting – 30, 60, 90, 120 days reporting and action plans. POD Control reporting, Price Discrepancy report, Cash Inflow and Settlement discount report
• Advising superiors of potential bad debts in order to take necessary action steps
• Inter department communication – Sales Admin, Sales, PFLS, etc.

Qualifications/Requirements
Key Skills/ Experience Required

• Computer skills incl SAP & BI
• Decision Making & Problem solving
• Knowledge of Financial & Management Accounting
• FMCG Industry knowledge
• Interpersonal & Relationship building Skills
• Persuasion, Influence and Negotiation skills
• Communication skills
• Good business acumen
• Attention to detail

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Main Purpose

• Develop and lead the SSA Consumer Relations function and manage the centre budget to establish functional expertise and efficiency within the cluster. Risk mitigation through early warning of potential issues and incidents, promote consumer loyalty and advocacy as well as effective insights sharing to support the business innovation agenda. Contribute to raising awareness and managing cross market potential ‘hot topics’ and incidents.
• Lead the development, implementation and management of robust Consumer Relations processes in line with the global/ESSA strategy to drive proactive early warning that ensures alignment of risk management protocols and processes, delivery of clear consumer insights to drive business awareness of consumer preferences. Maintain robust capability and consumer connectivity, promoting agreed best practices.
• Ensure implementation of the defined Incident and Crisis Response Management systems for SSA Consumer Relations and protecting the business, company and brands reputation by providing early visibility of key data and effectively managing consumer engagement as relevant.
• Lead the design, implementation and ongoing development of the SSA Consumer Relations Social Media & Digital community management team, delivering 5 day service flexibility and driving process efficiencies and consumer engagement to drive competitive advantage for PepsiCo.
• SME & Trusted advisor on CR issues for internal stakeholders in Marketing, Communications, Quality Assurance, R&D, Supply Chain, Regulatory and local/sector Corporate Affairs, identifying and implementing ways to drive consumer intimacy and delivering against our Winning with Purpose agenda.

Accountabilities

• Consumer Relations Lead for SSA implementing the global CR Maturity Model and Playbook criteria across the region, identifying areas of integration and change, adapting to meet local needs whilst ensuring a consistent and aligned approach to CR, across all channels and all contact types.
• Mitigate risk of escalated issues by sharing early information and leveraging well-established and well-documented best practices, aligned to Incident Management protocols and driving consistency with best practice from the global CR Centres of Excellence.
• As SME, liaise with cross-functional internal stakeholders to inform and consult on critical or escalated consumer issues, managing claims and escalated consumer issues in line with local, sector or global recommendations and balanced against local market cultural and legal obligations.
• Support Brand and Marketing Teams to deliver effective consumer messaging and response management that seeks to engage consumers and managing potential issues that provide support for new product and promotions activities and drives consumer loyalty and advocacy.
• Develop and provide SSA reporting programmes, bringing greater visibility of all consumer complaints, issues and trends to key internal stakeholders.
• Develop SSA CR Team capability and service excellence, identifying and implementing best practice external Communication Centre service, building skills sets and core competencies across the team, engaging with the team members, colleagues across SSA and within the global Centres of Excellence to drive capability excellence.
• Develop key proactive story-telling for consumers to showcase Winning with Purpose goals and achievements, identifying opportunities to continually engage consumers and raise visibility of PepsiCo commitments.
• Deliver effective management of consumer data, maintaining compliance from data entry to managing data deletion programmes that ensure PepsiCo legal compliance to ESSA Data Privacy regulations
• Play an active role in identifying and implementing opportunities to drive best practice, leading local and sector projects and collaborating with colleagues within and across functions to deliver against key CR strategies
• Design and deliver robust Service Level Agreements and Key Performance Indicators that support the development and maintenance of competitive advantaged consumer engagement. Identify and implement continuous improvement opportunities, ensuring wider team engagement and adherence.
• Develop and implement corporate and brand approved responses across both traditional and digital communication channels to address key issues which pose a risk to corporate and brand reputation, aligning with Corporate Communications, Legal, Regulatory and key stakeholders as required to mitigate risk of miscommunication and reputation damage.
• Create and share concise, informative and insightful consumer feedback reporting for both Quality/Food Safety and other necessary departments (R&D, marketing, sales)
• Develop and maintain collaborative relationships with key cross functional stakeholders and relevant 3rd parties to deliver competitively advantaged Consumer Relations, from consumer engagement to risk mitigation and early warning; including Social Media Teams, Legal, R&D, Regulatory, Marketing, Corporate Communications, Supply Chain, Promotion/Marketing Agencies and other local market Consumer Relations leads.

Qualifications/Requirements

Key skills / Requirements

• Excellent communication skills, both written and verbal across all stakeholders groups – internally and externally
• Degree level qualification with proven business experience or relevant Consumer Care Management experience
• Solid systems knowledge and awareness of new technologies
• Minimum five years’ experience in Consumer Relations or similar field
• Solid understanding of the business and strategy
• Collaborative; strong influencing and relationship skills
• Consumer advocacy and passion to engage
• Reputation management, strong negotiation and issue resolution skills
• Strong organizational prioritisation skills, able to plan and evaluate the impact of consumer issues on the business
• Ability to work independently in a dynamic and changing environment and with cross-functional teams and individuals
• High level of responsiveness, sensitivity and confidentiality
• Bi-lingual capability an advantage;
• Ability to motivate, influence and lead Consumer Relations team and direct reports
• Ability to implement key strategic agenda and influence programmes in a pragmatic and flexible style.
• Ideally, material knowledge across various subject matters – (Manufacturing process principles, product portfolio, Quality and Food Safety processes, key business plans and Incident Management processes).
• Analytical skills to interpret consumer data and distil into meaningful insights for key stakeholders.
• Computer literacy, numerate and good time management skills

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Job Description

• Co-ordination with customers purchasing chop
• Invoicing of chop sold daily and processing of credit notes where necessary
• Daily scanning in of chops documents on the applicable system
• Processing of stock transactions on the system (SAP)
• Weekly reporting of stock position
• Maize GRV- (Back up)
• Inspect, follow-up and report completion of certain internal controls
• Assistance with IT queries and Issues
• Assist with asset management

Qualifications/Requirements

• Grade 12
• One - two years relevant experience
• SAP
• Computer Literacy

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Job Description

• Off-loading goods from the truck to customers
• Carrying crates to the shop
• Packing the goods onto the customers’ shelf
• Counting at the same time to ensure correct delivery
• Returning crates to the truck
• Assisting the driver when reversing
• Assisting the driver with changing a puncture on route

Qualifications/Requirements

• Grade 12/NQF 3 or Equivalent
• Experience: 1-2 years
• Code 10 and PDP added advantage

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Job Description

• Supervised co-ordination of transporters
• Managed wheat tolerances; graded and sorted wheat intake; transferred wheat to mill
• Controlled wheat, pre-cleaning & stock rotation
• Optimised people, silo, machinery and equipment and maintained silo, machinery and equipment
• Ensured safety, heath, hygiene and pest management and managed team

Qualifications/Requirements

• Matric / Grade 12
• Relevant National Training Certificate / Wheat or Maize Grading certificate
• 4-5 years relevant experience within the manufacturing environment

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Job Description

Creditors

• Capturing of supplier (transporter and clearing costs) Invoices
• Liaising with suppliers regarding queries
• Prepare reconciliation and payment of vendor accounts within due date.
• Maintain GRIR account on SAP

Other

• Preparing and capturing of month-end provision journal.
• Maintain Vendor Master data request.
• Ad hoc tasks as requested by supervisor.
• Filing and archiving of documentation.

Qualifications/Requirements

• Undergraduate relevant degree and 1 year experience OR
• 3 years relevant experience

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Job Description

• Diagnose faults and repair machinery and equipment
• Execute pneumatic, hydraulic and mechanical repairs
• Work on high speed packaging equipment
• Manufacture parts on lathe and milling machines
• Perform planned maintenance on machinery and equipment
• Install and commission machinery and equipment

Qualifications/Requirements

• Four to five years relevant experience within the manufacturing environment
• Relevant Technical Trade (N3)

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Accountabilities

• Brand Plan executed
• Product Innovation support
• Pack Development support
• Customer Management (Provide support)
• Instore Execution
• Marketing Budget adherence / reporting
• Agency Liason
• Creative ATL
• Creative BTL
• Activation Agencies
• Pack Design Agency
• Media Planner
• Media Buyer
• PR Agency
• Digital Agency
• Market Research Agency
• Cross-functional team relationship management (sales force, merchandising team)

Qualifications/Requirements

Key skills / Requirements

• Formal Marketing qualification - Diploma / Degree minimum.
• Sound knowledge of marketing principles and at least 3 years experience of the FMCG market.
• Knowledge and understanding of consumer and shopper behavior in each Category across LSM Profiles (high-, middle- and low income segments.
• Media options and consumption habits in each Category.
• Commercial astuteness to be able to manage brand activities versus commercial ROI.
• Understanding of the entire value chain to be able to develop fit-for-purpose brand solutions.
• Ability to interpret data, such as Nielsen, to detect changes in trends.
• Project Management skills.
• Trade intelligence: knowledge of different trade channels, characteristics, performance drivers, shopper profiles within each.

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Job Description

• General repairs on trucks and load bodies of trucks
• Service trucks and bakkies
• Accident repairs to vehicles
• Replacing and servicing of brakes
• Checking oil and water daily on vehicles
• Standby and breakdowns on trucks (rep damaged wheels, trucks stuck in mud, mechanical problems, lights etc.)

Qualifications/Requirements

• Matric or Equivalent (shortlisted applicants will be assessed)
• Valid and unendorsed Code 10 or Code 14 license

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Job Description

• Housekeeping
• Assist Mechanic with service and maintenance of the fleet.
• Assist with the general tasks in and around Vehicle maintenance.
• Carry out minor repairs and do vehicle inspections.
• Assist Mechanic with breakdowns.
• Collect and drop off parts and vehicles at the relevant suppliers
• General repairs on trucks and load bodies of trucks
• Service trucks and bakkies
• Repairs on trucks that have been involved in accidents
• Replacing and servicing of brakes
• Checking oil and water daily on vehicles
• Standby and breakdowns on trucks(repair damaged wheels,trucks stuck in mud,mechanical problems,lights
• Follow all safety regulations accordingly (PPE, working safely etc.)
• General Housekeeping (5S Principles)

Qualifications/Requirements

• Matric or NQF3 (shortlisted applicants will be assessed)
• Driver’s License (Code 14)