Fresh Vacancies at TFG (The Foschini Group)

Responsibilities:  

• Provide feedback to management regarding stock issues and movements 
• Drive the ultimate customer experience 
• Ensure sales targets are met 
• Managing the receiving and dispatching of stock 
• Processing stock within specified time frames 
• Facilitating efficient rotation of stock, from the stockroom to the sales floor 
• Ensuring the neatness and Housekeeping standards are world class 
• Manage Shrinkage in line with company standards 

Qualifications:

• A Grade 12 qualification or equivalent 
• Retail experience (essential) 
• 2 years Stockroom experience (Advantageous) 
• Hospitability background (Advantageous)  

Skills: 

• A customer-centric attitude and approach 
• Excellent communication skills (verbal and written) 
• Ability to give direction to stockroom team 
• Must be able to work a flexible schedule to meet the needs of the business and will 
• require weekends and evening shifts 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

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Responsibilities:  

• Implement in-store VM execution 
• Be in touch with latest Fashion Trends 
• Adhere to housing and trend guidelines 
• Manage the visual elements and ensure world-class standards 
• Plan and prioritize visual activities 
• Implement adequate control systems to manage VM standards 
• Deliver a great Customer Brand Experience 
• Manage Assets & Expenses 

Qualifications: 

• A Matric Certificate. 
• Visual merchandise experience (essential) 
• Retail experience 

Skills: 

• Excellent communication skills 
• Your ability to persuade and influence 
• Sound business acumen 
• Passion to be a part of a leading fashion brand 

Competencies and behaviours for success:

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

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Responsibilities:  

• Be in touch with the latest mobile/ technology 
• Manage assets 
• Deliver and maintain a great customer brand experience 
• Grow cellular sales turnover 
• Drive high operational standards 
• Implement visual display principles 
• Ensure effective administration management (process) 

Qualifications: 

• A Grade 12 qualification 
• Retail cellular experience (essential) 

Skills:  

• Knowledge of a variety of mobile products 
• Ability to work flexible hours in the ever-changing retail environment 
• A customer-centric attitude and approach 
• A passion for excellent Customer services and sales environment  
• Be computer literate 
• Have a preference to with work admin 
• The ability to communicate and persuade effectively at all levels 
• Ability to show initiative and be resourceful 
• Ability to source and implement effective solutions in a fast-paced environment 
• Customer Service Delivery 
• Strategic Sales Planning 
• Managing the Sales Process 
• Customer Value Management 

Competencies and behaviours for success:  

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. 
• Effectively building formal and informal relationship networks inside and outside the organization. 
• Building strong customer relationships and delivering customer-centric solutions. 
• Making good and timely decisions that keep the organization moving forward. 
• Anticipating and adopting innovations in business-building digital and technology applications. 
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives. 
• Making good and timely decisions that keep the organization moving forward. 
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. 
• Good verbal/ written communication skills and good organisational skills 
• Strong organizational and planning skills 
• The ability to multi-task in a fast-paced environment 
• The ability to work independently 
• The ability to take initiative 
• A high level of attention to detail 

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JOB DESCRIPTION

The Debtors Clerk within the Invoice to Cash SSC function will be responsible for the reconciliation and settlement of all credit purchases as well as the processing of invoices and credit notes related to rebates and sundry debtors.

This role will be responsible for ensuring deliverables are executed as per the time and quality standards agreed in the Record to Report SLAs.

Key Responsibilities:

• Process invoices and credit notes related to rebates and sundry Debtors, performing all necessary process checks
• Investigate and resolve all customer queries and disputes
• Ensure accurate record keeping for all accounting activities for audit purposes
• Ensure all month end and year end processes are accurate and completed as per the agreed timelines and guidelines
• Maintain optimal service levels in resolving requests in FSM within 48hour SLA
• Continuous review of daily communication/s to all customers
• Allocating debtors payments to accounts and matching to invoices
• Working with Bank Team to investigate funds received and clear bank open items
• Telephonic and email follow-ups with internal and external stakeholders
• Engaging with Finance Business Partners and Legal in relation to defaulters

Qualifications and Experience:

• Matric
• 2 years’ experience in a finance/admin environment
• Have Debtors experience
• SAP experience – essential

Skills: 

• Debt Management 
• Auditing 
• Cash Management 
• Financial Risk Management 
• Excellent project management skills  
• Strong business communication skills with an ability to work well in a collaborative environment with senior executives  
• Ability to draft commentary, analyse information to establish key messages, present information both visually and written  

Behaviours: 

• Demonstrated knowledge of and skill in adaptability, decision making, interpersonal relations, problem solving, teamwork & written communication  
• Comfortable and effective influencer.  
• You need to be flexible as the environment is very dynamic and priorities can change.  
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 
• Adapts effectively to situations that are complex, uncertain, or lack guidelines and clear information 
• Interprets and simplifies complex and contradictory information when resolving organisational problems 
• Assesses and improves the efficiency, effectiveness, and quality of various work processes 
• Develops plans and prioritises initiatives that align to the organisational goals and objectives 
• Effectively adjusts their behaviour, approach, and decision-making based on the situation 
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation 

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Key Responsibilities:

• Manage online and inbound queries for internal and external customers
• Inform customers about the process to be followed to resolve queries
• Categorising queries with the necessary information
• Direct queries to the correct subject matter expert
• Respond to customers queries in a timely and professional manner
• Liaise with our HR and Finance teams to ensure customers queries have been received
• To provide efficient first time service completion of administration delivery while providing an all-round
• Superior service delivery experience and adhering to SLA’s and quality standards
• Process all relevant administration across HR and Finance functions including requirements.

Qualification and Experience:

• Matric/Grade 12
• Min of 1 year in customer service /query management function
• Min of 2 years Administration experience
• Experience working in a customer service call centre environment, HR or Finance and data processing
• Basic understanding of HR and Finance processes and Systems
• Experience in shared services (advantageous)
• A Basic understanding of Human Resource Department’s function
• A Basic understanding of how Finance Department’s function

Skills:

• Good communication and interpersonal skills
• Proven time management and planning skills
• Excellent attention to detail and high level of accuracy
• Excellent skills in MS Office (Word, PowerPoint and Excel)

Behaviours:

• Applies market and business insights in order to drive organisational objectives 
• Effectively works with others to achieve shared goals 
• Creates an environment that fosters and nurtures a culture of creativity which drives success 
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation 
• Develops plans and prioritises initiatives that align to the organisational goals and objectives 
• Understands and navigates dynamics created by processes, systems, and people 
• Assesses and improves the efficiency, effectiveness, and quality of various work processes 
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment 
• Interprets and simplifies complex and contradictory information when resolving organisational problems 
• Takes accountability and ensures others are held to account on agreed upon performance targets 
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 

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Responsibilities:

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Requirements:

• Matric Certificate
• Figure and admin orientated.
• Organised and thorough
• An excellent leader and business manager
• Profit and turnover driven.
• Able to manage risk within the store
• Excellent customer service orientation
• Have the ability to learn quickly
• A relevant qualification would be advantageous

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Key Responsibilities:

• Accurately and timeously execute transactional and processing activities 
• Executes complex payroll processes and provides payroll consultation services
• Ensure adherence to service level agreements and quality standards
• Identify and manage potential risk 
• General Adhoc duties 

Qualification and Experience: 

• HR/Payroll/related Diploma is advantageous 
• 3 to 5 years functional experience in Payroll 
• Experience using payroll and related systems 
• Good MS Office (Excel) skills 
• Customer service / user experience passion 
• Excellent interpersonal and communication skills 
• A ‘can do’ attitude with high service delivery 
• Continuous improvement performance mindset 
• Strong working knowledge of payroll and HR systems and practices 
• Strong working knowledge of compensation, benefits and ER related policies and PAYE tax legislation 
• Understanding of the TFG business context 

Skills:

• Review and Reporting 
• Managing Change 
• Business Case Contribution 
• Business Process Modeling (BPM) 
• Enterprise Readiness Assessment 
• Perform Gap Analysis 
• Human resources systems and tools 
• Presentation Creation 
• Spreadsheet Expertise 
• Employee Relations 
• Learning Solutions Development 

Behaviours:

• Applies market and business insights in order to drive organisational objectives 
• Effectively works with others to achieve shared goals 
• Creates an environment that fosters and nurtures a culture of creativity which drives success 
• Thinks and plans strategically, focusing on the long-term goals and objectives of the organisation 
• Develops plans and prioritises initiatives that align to the organisational goals and objectives 
• Understands and navigates dynamics created by processes, systems, and people 
• Assesses and improves the efficiency, effectiveness, and quality of various work processes 
• Quickly adapts and acquires new knowledge, skills, and competencies in a rapidly changing environment 
• Interprets and simplifies complex and contradictory information when resolving organisational problems 
• Takes accountability and ensures others are held to account on agreed upon performance targets 
• Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results 

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Responsibilities:

We are looking for a dynamic, creative and energetic Creative VM Manager to join our Marketing team. Someone who knows and understand the importance of forward planning and working on many tasks simultaneously. Someone who is customer centric and has a strong sense of urgency to everything they do. We’re looking for someone who is customer centric in how they bring in store visuals to life!

Visual Merchandising

• Investigating the industry's best practice and initiatives in relation to new ideas and trends.
• Identifying and making use of all opportunities to improve the overall visual appeal of stores of stores, thereby maximizing trade.
• Develops merchandise strategy for Sneaker Factory, ensuring the best value for business and a uniform image across all stores.
• Ensure that the company merchandise is displayed effectively.
• Creating effective merchandise strategies to get a return on trading space.
• Create and updates merchandising tools, merchandise guides, merchandise key controls, VM’s & Store Managers merchandise checklists.
• Ensures that all stores are optimizing floor trading space to increase the trading densities.
• Clear understanding of ALL stores and product to maximise the potential of certain product lines.

Stores 

• Liaise closely with the planners and buyers to ensure product type is in line with the location and demographics. Understanding of space planning strategy
• Developing subtle strategies with new store opening promotional product to introduce customers to the brand and optimise the chances of them repurchasing.
• Ensuring the combination of great product skills and being analytical to increase sales.
• Ensuring that the stock holding is aligned with the sales target.
• Supervising the execution of all signage, graphics and visual elements.
• Understand and scrutinise floor plan and layout to dictate the flow of customer traffic and shopping habits.
• Departments are located correctly to maximise sales.

Markdowns, Promotions and Campaigns

• Responsible for the execution within all stores.
• Conducts weekly store visits and spot checks to ensure compliance around markdowns and price changes.
• Maximising company sales and reducing further markdowns by implementing correct location, merchandising and timeous implementation throughout all stores.

Training and Development

• Facilitates Visual Merchandise and Display workshops to ensure that all RVM’s, Area Managers and Store managers are trained and aligned with the brand’s visual merchandising strategies.
• Management of a Visual Merchandise team and responsible for their overall development and performance
• Trains best practices on customer service skills, store standards and selling points.
• Conducting regular store visits ensuring all staff are fully trained.

Product Knowledge

• Analyze product in all stores (according to tiering) to formulate a turnaround strategy.
• Works closely with Buyer/Planner to maximize profitability with core/seasonal product.
• Identify unproductive stock across stores to formulate clearance promotions / stock movements.
• Constant communication with Planning team to ensure stores are stocked according to turnover required.

People Management

• Clearly and concisely communicate business and operational objectives to VM team so that they remain well informed of business activity and of their required contribution to targets.
• Develops an effective network of communication to ensure shared knowledge and understanding of business activity.
• Recruits accurately profiled staff and ensures the full implementation of induction programmes for newly recruited staff.
• Effectively manages the performance and development of staff to drive and maximise the sales performance.
• Identify and implements training interventions in order to achieve exceptional stock service levels across all stores.
• Plan for succession in the business through the identification of individuals with potential for development and growth.
• Create a positive environment that results in employee retention and a reduction of staff turnover.
• Manage with HR, any employee relations issues which may arise within your team, including the counselling, discipline and grievance processes, within the framework of applicable labour legislation and company policies.

Qualifications and Experience:

• Marketing Degree/3 Year Diploma
• 5 years’ experience in Visual Merchandizing Management or a similar role with a proven track record of success & performance
• Proven Visual Merchandising and Display experience

Skills:

• Strong leadership skills
• Excellent visual merchandising skills
• Excellent visual display skills
• Exceptional people skills
• Attention to detail
• Good planning and organizing skills
• Must live the company values - Real, Value, People

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Key Responsibilities:

• Execute business coaching principles diligently and effectively in line with EX and CX standards
• Ensuring that the daily, weekly, and monthly productivity targets are met according to the department’s SLA
• Measure adherence to compliance by ensuring fair and minimal variance against the relevant legislation
• Ensure reports and trends are compiled accurately in line with the specific portfolio
• Provide feedback on quality related issues and training needs to the relevant stakeholders
• Conduct monthly QA communication and calibration session with operational stakeholders
• Identify opportunities and provide recommendations for quality and business process improvements
• Conduct coaching and counselling accordingly in line with departmental requirements and internal operations support and standards
• Apply coaching for performance principles in all operational interactions

Qualifications and Experience:

• 1 year experience in a Contact Centre environment
• Working experience with voice logging systems

Skills:

• Intermediate MS Excel skills
• Excellent written and communication skills
• Strong numerical and analytical skills
• Sound experience in an SDLC and packaged software environment

Behaviours:

• Communicates Effectively
• Ensures Accountability
• Plans and Aligns
• Manages Complexity