Hospitality Jobs at Belmond Mount Nelson Hotel

Description

As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

• Monitor rates online and in opera and report any discrepancies to the Revenue Manager.
• Monitor Front Office activities regarding billing instructions and compliance with hotel credit policies
• Continuously improve the department’s efficient operation and provide support and guidance to the Reservations team.
• Ensure accurate records of guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
• Manage tentative and confirmed reservations in the system and allocate the suitable/applicable room types.
• Liaise with

Requirements

What You Bring:

• Relevant Management or field/industry related Diploma or Degree, advantageous
• 3-5 Years’ experience in a similar supervisory role
• Previous experience in reservations or sales
• Understanding of revenue management
• Excellent business acumen including delivery to strategy, statistical analysis, yield management and understanding of pricing structures
• Good communication skills, written and verbal, with the ability to operate at all levels within the organization.

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Description

As a Chef de Partie at Mount Nelson, A Belmond Hotel you are part of a team that shapes the culinary experience of our guests. In this role, you will master the art of delivering an exceptional gastronomic experience. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include:

• A supervisory role to support the Banqueting Kitchen operations and to ensure that the quality & quantity standards of preparations and presentations are adhered to in the section.
• Assisting the Sous Chef in creating menu items, recipes, developing dishes and costing.
• Produce all necessary food for all food service operations as required and as instructed by the senior Chef.
• Maintaining quality and quantity control in all aspects, from portion control to freshness of the product presented

Requirements

What You Bring:

• Good knowledge of cooking styles, hygiene & safety standards and working in a fast-paced environment.
• Excellent attention to detail.
• Leadership skills to support the team around you.

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Description
As an Assistant HR Manager at Mount Nelson, A Belmond Hotel, you’ll support a team that drives extraordinary results behind the scenes to ensure our employees enjoy just as many memorable moments as our guests. Whether it’s human resources strategy, recruitment, or learning and development, you contribute to an outstanding company culture, which in turn, translates to exquisite guest experiences. If you’re looking to develop your skills and be part of the future of luxury, this is your moment, apply now!

• Manage the recruitment process, interview, and shortlist applicants as well as assist with coordinating regional recruitment.
• Prepare job descriptions and job adverts.
• Compile successful candidate’s employment contracts and supporting paperwork.
• Assist the Human Resources Director to plan, organise, direct, and coordinate the Employee relations & welfare programmes within the Company.
• Compile all necessary Human Resources reporting for the business units.
• Manage industrial relation queries on a daily basis and assist HOD’s with disciplinary procedures.
• Assist with reviewing policies and procedures, updating and/or recommending improvements as appropriate to Management.
• Assist with the implementation and monitoring of effective Employee relations.
• Conduct probationary reviews and exit interviews.
• Assist the Human Resources Director to prepare, follow and monitor budgets of HR operations.
• Serve as a link between Management and Employees by handling questions, interpreting, and administering solutions and helping resolve work-related problems.
• Manage the daily tasks and duties of the Human Resources Officer.
• Run the workplace forum committee meetings.
• Compile the Human Resources forecast monthly.
• Compile the annual budget for uniform, welfare, and recruitment for submission to the Human Resources Director.
• Manage monthly welfare initiatives for all Employees.
• Arrange and coordinate Employee events, wellness days and special occasions (Employee party, Employee awards evening and farewells etc.).
• Engage with Employees on a daily basis giving general advice and support.
• Assist with the preparation and implementation of L&D initiatives as required.

Requirements

• Relevant Management or field/industry related Diploma or Degree.
• 3-5 Years’ experience in a similar supervisory role
• Excellent communication skills.
• Excellent people management skills.
• Thorough knowledge of employment legislation and regulations.
• Computer Literate.
• Good mathematical skills.
• Full understanding of HR functions and best practices.
• Working knowledge of VIP software.
• Planning and organising skills.
• Good time management skills.
• Active listening, negotiation and presentation skills.