Reservations Manager - Cape Town at Belmond Mount Nelson Hotel

Description

As a Reservations Manager at Mount Nelson, A Belmond Hotel, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will lead the reservations team to deliver highly quality and efficient service, ensuring that every guest has an exceptional reservations experience. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

• Monitor rates online and in opera and report any discrepancies to the Revenue Manager.
• Monitor Front Office activities regarding billing instructions and compliance with hotel credit policies
• Continuously improve the department’s efficient operation and provide support and guidance to the Reservations team.
• Ensure accurate records of guests’ bookings, payments, and any additional information that hotel staff might need when interacting with a guest.
• Manage tentative and confirmed reservations in the system and allocate the suitable/applicable room types.
• Liaise with

Requirements

What You Bring:

• Relevant Management or field/industry related Diploma or Degree, advantageous
• 3-5 Years’ experience in a similar supervisory role
• Previous experience in reservations or sales
• Understanding of revenue management
• Excellent business acumen including delivery to strategy, statistical analysis, yield management and understanding of pricing structures
• Good communication skills, written and verbal, with the ability to operate at all levels within the organization.