Hot Jobs at Absa Group Limited (16 Position)

Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist human resources expertise.
• To creatively source and map your heart out. 
• Match great opportuntities to great candidates is the goal.  To have fun networking and collaborating trustworthy leadership and just having fun connecting great people to awesome opportunities.

Job Description

Commercial awareness and strategic partnering:

• Demonstrates a deep understanding of the global market place, competitive position and commercial drivers for a complex, large scale business.
• Uses business acumen/perspective to translate the Business Unit strategy into a clear people agenda within the direction set by the bank and global People function for a business with multiple core lines of business.
• Is a strategic partner to the Business Unit CEO’s/functional leaders in a fast moving, complex and developing environment
• Uses analytics, data and trends both internally and externally to diagnose Business Unit issues and recommend effective solutions.
• Manages external networks and is well connected in the appropriate bodies to shape the external perception of Absa Group Limited to be in a position to
• attract the best capabilities to the organisation and have influence in the market place.
• Articulates strategy and is able to translate into actions and results for the function.
• Trusted Advisor: Owns the relationship with the Business Unit leadership as a trusted advisor.
• Demonstrates influence and credibility with senior leaders across the business.
• Ownership of the end-to-end HR delivery: Operates as the relationship manager for the customer base and is responsible for broking People Specialist and Operations to execute on the defined people strategy.
• Works with the Business Unit leadership to identify and develop talent and robust succession for the area.
•  
• Has a high level of focus on customer relations. Drives a culture of customer centricity and responsiveness across all People Function teams.
• Drive the delivery of key People initiatives through employing the appropriate change and project management disciplines across the People value chain.
• Takes the business priorities and translate these into People Strategies and takes end-to-end ownership for delivering the following key People processes to their client by undertaking the following:
• Translate business strategy into people strategy and ensuring that workforce planning is embedded whilst providing People analytics that deliver relevant insights.
•  
• Support and drive major change and People Function Projects.
• Specify capability gaps and define talent pools in conjunction with the Functional Leader. Takes ownership of strategic resource planning and delivery and participate in executive and senior role hiring.
• Ensure effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the People Operations planning and service quality management.

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

Closing Date: 24th, March 2022

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Job Summary

To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound recruitment and selection consulting services.

Job Description

• Sourcing and Selection: Contribute to the definition and design of innovative sourcing strategies that will enable the establishment of a diverse pool of talent to meet the evolving needs to the business workforce plan
• On a regular basis, proactively explore all channels and processes to build diverse pools of talent Implement creative direct to market talent capturing solutions for the Business; i.e. create and maintain a ‘potential candidate’ database, advertising on web based job search sites, e.g. LinkedIn.
• Conducting research on competitors, building industry networks, attending industry specific events, job fairs, partnering with labour agencies and tapping into global networks
• Provide support to the Resourcing Lead and Senior Resourcing Consultant in the sourcing and acquisition of P/MP roles.
• Utilise agencies, talent pools and pipelines, e.g. graduates and learners, Absa Group Limited internal and external databases and other data mining approaches to source candidates
• Draft direct to market advertisements taking into consideration the recruitment criteria and the current business needs with regards to talent.
• Control and manage candidates responses received from the direct to market campaigns by creating a centralised database of applicants and tracking progress within the recruitment process\ Provide candidate information to Resourcing to Resourcing Administrators/Officers to be added to the pipeline of candidates to ensure effective tracking of all recruitment activities
• Manage an updated pipeline of candidates through the Resourcing Administrator to ensure that a pipeline of available candidates are a true reflection of availability
•  Agency and Third Party Management: Act as liaison and manage all communications between Absa and the applicable recruitment agencies and other third parties such as direct to market publications
• Send out communication or requests to recruitment agencies in accordance with current resourcing needs and brief agencies regarding business and vacancy requirements Liaise with recruitment agencies regarding candidate engagement with the organisation throughout the recruitment process 
• Stakeholder and candidate management: Work with hiring managers to establish and ensure an understanding of the of the recruitment needs for Specialist roles (AVP/VP)
• Manager candidate expectations from the first point of contact with Absa and throughout the recruitment process by providing a realistic view of the process to be followed, role requirements, business environment and feedback
• Manager post interview responses and feedback to candidates with support from the Resourcing Administrator/Officer and oversee the Resourcing Administrator/Officers candidate management experience
• Act as a representative of the organisation during all engagements with candidates throughout the recruitment process by continuously communicating with all stakeholders Manage the engagement between candidates, hiring managers, HR Business Partners (HRBP’s) from first point of contact until the on-boarding process through continuous feedback to business and candidates
• Provide hiring managers with continuous feedback on candidate progress throughout the recruitment process Up skill, educate and train hiring managers regarding end to end recruitment processes, tools and assessment methods, e.g. Competency – Based Interviewing etc 
• Reporting and Metrics: Determine with the Resourcing Lead / Senior Resourcing Consultant what metrics are relevant and ensure that data is collected and captured to measure performance against metrics Calculate and submit cost to hire to the Resourcing MI/Operations team to offset against budget
• Manage and update Resourcing Scorecard and vacancy tracker for the business to enable monitoring of performance against sourcing plan for the Resourcing Lead/Senior Resourcing Consultant 
• Resourcing Administration, governance, and on-boarding: Ensure that the application of the Resourcing Policy and process in the business adheres to the Resourcing Policy and process.
• Ensure that Resourcing Administrator/Officer adheres to pre-employment screening processes prior to offers of employment being issued to employees Review adverse risk assessments and provide recommendations to the Resourcing Lead to approve or decline.
• Educate hiring managers on the relevance and importance of risk assessments Liaise with Reward when approvals are required on external and internal green zone
• Knowledge Sharing: Regularly report on industry developments to ensure knowledge sharing within resourcing team. Continuously ensuring that relevant stakeholders are kept updated with current market trends and changes by attending workshops, doing research and networking. | : | :

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

Closing Date: 24th, March 2022

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Job Description

To conduct quality credit risk assessments and reviews and proactively manage credit risks associated with in various portfolios. Key accountabilities include:

• Conduct research on the industry in which the client operates to understand overall profitability, industry trends and clients’ market standing relative to its competitors.
• Conduct a full assessment of the risks and potential mitigating factors impacting on a investment decision.
• Perform robust financial and non-financial analysis on the client that supports the review of facilities or new funding proposals.
• Make use of clients' historical data, for example, its financial statements to forecast the clients’ potential growth and sustainability. Conduct a sensitivity/scenario analysis to determine the impact that a change in, for example the economy, political situation, consumer demand etc. will have on the clients’ financial health.
• Based on analysis conducted structure a lending solution for the client that will account for the potential threats to the client and that is within set credit limits and the Bank's credit lending policies and appetite.
• Compile a proposal which summarises, the clients’ background and needs, the research findings and the final recommendation on which credit lending solution is best for the client, for the Credit Manager to approve in the interim and escalate further for the necessary approval.
• Facilitate the credit sanctioning process by responding to sanctioned enquiries and/or attending all relevant Credit Committee meetings in order to present and sponsor credit applications that have been submitted under your signature.
• Compile reviews, amendments and new applications to the appropriate lending authorities. Monitor the client performance on a continuous basis, in addition to performing annual reviews of clients, to ensure early detection of a client's business or operating environment.

Governance and controls:

• Ensure that the Bank's credit policies, philosophy and all relevant legislation are fully complied with at all times and that any policy breaches have been suitably addressed and mitigated against.
• Ongoing credit portfolio monitoring and maintenance of Group Risk Appetite across clients.

Data and Systems Management:

• To produce relevant management information and manage exposures including the maintenance of relevant systems.
• Drive capital efficiencies through ensuring that the data in terms of Default Grades (DG's), Loss Given Defaults (LGD's), limits and review dates are correctly captured on the Bank's credit systems and adequately supported by in the credit systems.

Business Enablement:

• Provide solution driven support to business to facilitate growth initiatives, whilst maintaining a healthy balance between risk and reward.
• Participate and add value to business committees where required.
• Communicate and interact regularly and proactively with business stakeholders while providing insights on risk trends and providing clear risk appetite guidance.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 24th, March 2022

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Job Description

Accountability:

• Formulate strategic initiatives toptimise opportunities and mitigate risks
• Ensure Absa fully embraces key regulatory challenges
• Manage key external stakeholders
• Oversee and coordinate key initiatives across Absa related tpayments related industry initiatives.
• Conduct in-depth analysis of implications of regulatory change including identification and quantification of payment risks arising from existing and new regulation
• Resolve payment related regulatory disputes across Absa Payments stakeholder groups
• Formulate group position in order tmitigate risk of possible financial penalties
• Drive industry regulatory reforms relating tpayments
• Maintain ongoing internal dialogue on key Group wide payment risks
• Raise awareness of payment regulatory issues across the Group
• Oversee Absa positioning with regards tregulatory changes relating tpayments
• Align strategic response tregulatory change with Group Payment Strategy and communicate response trelevant SBU heads
• Introduce proper governance for addressing strategic risk in payments
• Formulate appropriate National Payment System strategy and ensure execution of initiatives for existing and new payments systems
• Lead, motivate and develop a high-performing team
• Perform people management functions, including but not limited to:
• workforce and recruitment demand planning
• recruitment
• talent management and succession planning
• mentoring and coaching
• management of discipline and grievances
• performance development
• reward and recognition management
• training and development

Accountability:

• Review and update organisation structure and role profiles regularly
• Ensure satisfactory service delivery and equal distribution of workload in the  team
• Manage cost within approved budget
• Ensure compliance tAbsa policies, legislation and regulations and that all staff compliance training and attestations are in place

Education

• Bachelor's Degree: Information Technology

Closing Date: 24th, March 2022

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Job Description

MINIMUM CRITERIA FOR THE ROLE:

• Bachelor Degree in Commerce (NQF7)
• 3 years investment and wealth management experience within a Wealth management business
• FAIS

Key Accountabilities:

• Execute all transactional activities for their portfolio of clients relating to payments,
• Daily operations and related activities to ensure proper account maintenance on existing banking product CIF records
• Client queries on existing banking product CIF records (BTP, ESP, Salesforce)
• Onboarding of clients and capturing of the related client information on ESP
• Obtain and update all client documentation related to transactional banking e.g. Fica
• Perform ongoing KYC refresh for medium and low risk client and ensure the appropriate refresh occurs during trigger events
• Complete the necessary submissions and related documentations for PEP/HRR reviews as well and client exists
• Prepare non advice client documentation for client signature
• Prepare advice client documentation for client signature for products BSE’s authorized to sell
• Ongoing monitoring and managing of limit loading exceptions for their client portfolio
• Arrears management of their client portfolio including the daily updating of ARM’s
• Managing the legacy book of irregular collateral for their client portfolio
• Specific day to day involvement in core business processes
• Execute on boarding and migration in
• Execute CRAG post approval process
• Execute credit and banking maintenance requests
• Assist in execution of funds transfer when outboard payments are required and CASA documentation.

Involvement in credit related tasks

• Complete specified credit activities in line with role based mandate
• Post credit approval activities.
• Complete annual credit reviews within the thresholds listed above, where derivatives are not involved and the products are not CPF or terms loans
• Work with credit analyst/ specialist to resolve any complicated financial analysis matter.
• For annual credit reviews above the thresholds listed above or where derivatives are involved or the products are CPF or term loans then initiate credit review, request security status reports from docman 120 days prior to review date, populate the credit
• Review template with existing facility and security information for credit analyst, interact with docman, and execute post credit approval activities.

Stakeholder Management

• Build strong relationships with both global and local internal and external stakeholders.
• Effectively communicate developments within areas of activity to all relevant stakeholders.
• Ensure impeccable and timeous service levels
• Liaise with various Business Units to achieve business objectives in Structured Lending, AUA, Advisory and Investment Banking fees.
• Ensure that all teams within the pod work closely together to deliver a high level of client service.

Query Resolution

• First point of escalation for BSE issues and queries
• Undertake query resolution related to client portfolio

Competencies:

• Values Driven
• Digitally Empowered
• Customer Obsessed
• Exceptional Team Player
• Creative Problem Solving
• Drives Results
• Pan African Citizen

General

• The appointment will be made in line with the Divisional Employment Equity strategy.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 24th, March 2022

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Job Summary

Overall job purpose    

To provide specialist actuarial support that enables sound commercial advice through the application of probability & investment theory and related statistical tools and the execution of predefined objectives as per agreed standard operating procedures to support sound management of business performance and financial risk.
Job Description

Key accountabilities

• Perform basic actuarial production processes under direct supervision, to support sound management of business performance and financial risk.

Processes may include:

Analytics and financial reporting to ensure accurate financial reporting and support management decision making:

• Preparation and analysis of data as inputs to actuarial calculations such as reserving
• Production of management information
• Production of experience analyses as an input for basis setting / pricing exercises

Product development and management to enable business performance and drive customer value, including:

• Production of competitor and technical product analysis as an input to product design
• Formulation of product specifications
• Running models to ensure accurate financial reporting and support management decision making at a basic level, for inputs to processes such as reserving or business case modelling

Education

• Bachelor's Degree: Actuarial Science (Required)

Closing Date: 24th, March 2022

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Job Summary

• To prepare specialist operations information for all stakeholders of the business for informed decision making and to support the business.

Job Description

• Operations support and advice: Provide complex specialist operations support, payments-related, advice and information to address operational issues in the business
• Change programmes: Play the role of SME on operational change and efficiency programmes 
• Continuous improvement: Continuously identify and give input on ways to improve operations in the business 
• Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards 

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 24th, March 2022

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Job Summary

The MI/BI team has grown and stretched together with our Home Loans business as we have continued to show up in the market to house the nation!

We are pleased to be bringing to the market this exciting role that will help the team to implement various initiatives to effectively leverage our vast datasets by employing the most suitable data storage technologies, writing robust code to automate ETL processes and support our operational / regulatory reporting processes. This will help to empower downstream consumers of data and management information, while ensuring that we stay on the cutting edge of data management best practice

Essentially, we need a strong technical candidate (expert in multiple coding languages) who is an exceptional team player, is open to input from team members to continuously improve data quality / processes and has a never say die attitude when it comes to creating and implementing robust code!

While we have a healthy book of work and plenty of problems to intellectually challenge our newest team member, we maintain much-needed flexibility for analysts and leaders alike to take on projects that they identify in the business as well

Job Description

KEY RESPONSIBILITIES 

• Engage with internal business and technical stakeholders to understand requirements and ensure objectives, priorities and key requirements are agreed and understood.  Interpret data and identify issues, risks and opportunities and relay results and insights to business users
• Provide risk, governance, compliance and broader regulatory reporting as required and contribute to these processes as a data expert
• Build the infrastructure that will enable the data pipeline to be utilized to reliably communicate key business metrics and insights to business stakeholders
• Improve the quality and turnaround times of key deliverables through the automation of tasks through the use of appropriate tools / scripting technologies and debugging new /existing scripts and code
• Leverage best practice to build and continually improve on high quality data collection, transformation, storage and retrieval. This includes keeping abreast with existing and emerging techniques and technologies in the data value-chain to identify key pivot points for the business
• Understand the technical landscape and bank-wide architecture that is connected to or dependent on the business to effectively collaborate with teams embedding solutions that impact the Home Loans data value-chain
• Build towards a high performance team environment through continually building towards mastery in a way that is aligned to the team’s purpose
• Conduct peer reviews within the broader analytics community and contribute to the building of an analytics team capability in the use of data solutions
• Proactively partner with the data architecture and data science teams in applying relevant best practice to actively shape the data landscape in the business, with the aim of improving upstream and downstream data processes to support the business
• Stay ahead of the curve on data architecture, engineering and governance trends, tools and techniques to help transition the team and the organization as required

EDUCATION AND REQUIREMENTS 

• Bachelor (Honours) degree in Computer Science, Statistics, Mathematics, Engineering, Science or equivalent NQF level 8 qualification
• At least 5 years’ postgraduate work experience in a technology / digital / analytics role
• At least 3 years’ work experience in SAS and SQL development, with a view of learning additional tools as required (e.g. Spark)
• Expert knowledge of data warehousing and data architecture solutions and processes
• Expert knowledge of data services, data discovery and visualization tools: SSIS, PowerBI

Closing Date: 24th, March 2022

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Job Summary

To Support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions 
• Data and Systems Management: To produce and analyse relevant management information and insights management
• Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to 
• Customer Management: Investigate and resolve all escalated customer complaints.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 24th, March 2022

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Job Summary

To Support the credit risk process through carrying out comprehensive and quality credit risk functions within the credit lifecycle to create shared growth within the boundaries of internal policies and external regulations

Job Description

• Risk Management: To conduct quality credit risk assessments and reviews, Proactively manage credit risks associated with clients, Develop data driven strategies, facilitate the credit sanctioning process to ensure responsible risk decisions 
• Data and Systems Management: To produce and analyse relevant management information and insights management 
• Governance: Ensure the bank's credit, philosophy and all relevant legislation is adhered to | Customer Management: Investigate and resolve all escalated customer complaints

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 24th, March 2022

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Job Summary

The role is for a Business Analyst in the CIBT – MyMI team . The the purpose of this role is to investigate, design, implement and maintain Management Information (MI) and Business Intelligence (BI) solutions in order to provide timely and accurate reporting and solutioning to business to enable informed decision making. This is to be achieved by establishing and maintaining effective relationships with the relevant stakeholders and applying intimate knowledge of data sources in the context of the core business

Job Description

Accountability: Management Information (MI) and Business Intelligence

• Engage with internal business and technical stakeholders to understand requirements and ensure objectives, priorities and key requirements are agreed and understood.
• Interpret data and identify issues, risks and opportunities and relate results and insights to Business users.
• Assist with the Conceptualization design and build of Management Information (MI) / Business Intelligence (BI) models in support of business requirements.
• Oversee integrity of reports, both when developing new reports as well as when executing existing scripts to ensure data is accurately presented.
• Perform metadata development using appropriate BI tools to extract data from various data sources e.g. Data Warehouse and excel according to specified business requirements 
• Keep up to date via a forum presented by the data warehouse team regarding the data elements that are available within the Absa Group
• Engage with system developers during creation of new extracts to obtain systems access and to build a knowledge network 
• Construct and execute Structured Query Language (SQL) database queries to extract needed data. This includes new and existing data queries 
• Ensure open communication via email, telephone and meetings with customers when data requests are received.
• Make suggestions when the requests need refinement or clarity
• Provide feedback to customers regarding timelines and keep track of agreed delivery dates 
• Identify new sources of data via notifications from the data warehouse team when required by the business area and ensure updates are made to data definitions and communicated to impacted contributors. 
• Investigate, in accordance to business requirements, the availability of appropriate data to facilitate delivery of the semantic layer
• Support the reverse engineering of existing solutions where required

Accountability: Governance and Control

• Create project plans where necessary in order to better manage required outcomes and coordinate with other team members to timely delivery of work product.
• Ensure compliance to policies, legislation and regulations.
• Obtain appropriate sign off from business units Heads and other relevant parties on design before moving into the production environment.
• Where data integrity is questionable, send out communication to relevant stakeholders via email to this effect, highlighting issues and where appropriate, proposing solutions.
•  Drive to completion, where appropriate, the implementation of initiatives to facilitate appropriate application of governance procedures thus ensuring data integrity and quality
•  Adhere to the core Data Governance disciplines as defined by the Data Governance Organisation (DGO) when performing business intelligence activities within the SBU (business unit). This includes: data quality management information lifecycle management and information security and privacy.  
• Conduct integrity checks on all extracted data to ensure correct data is incorporated into the reports.

Accountability: Relationship Building & Networking & Research

• Develop and maintain relationships within relevant business units understand their requirements and gather feedback.
• Work with stakeholders (Business Units, Group Technology etc) to create and maintain a portfolio of technology MI, utilising consistent and validated data sources
• Check that information is correct as it is the only source of input and incorrect reporting could have financial and brand implications for the Absa Group
• Stay abreast of knowledge and skills relevant to the level and area of work, as well as actively seeking to attain those required for the next level of work
• Develop a thorough knowledge of various systems and related reporting. 
• Recommend changes to the way of work in accordance with best practice industry standards.
• Work with the end users and client team members to define application functional and usability requirements. Ensure that other project team members understand the implications of functional and usability requirements.
• Educate users where required on the design or how to utilise the solution.

Education and Experience Required

• Minimum Requirements - Bachelor’s Degree in Mathematics, Statistics, Business or similar with a focus on analytics, business information management or equivalent NQF level 6 qualification
• 3-4 years relevant experience in Business Intelligence / Management Information.
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• Working knowledge of Business Intelligence tools i.e Business Objects, QlikView, Data warehouse
• Previous experience in dealing with cross functional and multiple jurisdiction team would be advantageous
• Experienced in senior stakeholder management

Knowledge & Skills: 

• Expert Data analysis skills – constantly analyse data to improve understanding of client behaviour
• Advanced Computer Literacy using all tools (e.g. Excel, SAS, SQL, etc.)
• Professional verbal and written communication skills
• Competent report writing skills
• Lateral and Strategic thinker with an appreciation for the “holistic” approach to managing information
• Stay abreast of knowledge and skills relevant to the level and area of work as well as actively seeking to attain those required for the next level of work
• Advanced Analytics knowledge, skills and abilities
• Excellent understanding of Corporate and Investment banking products

Competencies:

• Persuading and influencing
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Creating and innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Closing Date: 20th, March 2022

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Job Description

Accountability: Strategic Planning and Execution (25%)

• To take overall accountability and ownership for delivering market leading Fiduciary Advisory services by ensuring the required systems and processes are implemented in the Advisory process, Wills Drafting, Wills Safe Custody, Estate Administration and Trust Administration Offices.
• To take overall accountability and ownership for delivering the sales strategy of Absa Trust, and to facilitate the implementation of such strategy through the management of the various sales and distribution channels in order to achieve the Absa Wills, Estate & Trust sales and business targets both internally within Absa through AIFA Distribution and Distribution Support and externally through selected key Introducers (Advisors, Attorneys, Accountants and other key organisations or individuals.)
• Take accountability for the achievement of consistent and profitable business and revenue growth.
• Accountable for achieving consistent and profitable revenue growth with the implementation of the strategic objectives
• Take the lead in translating the Absa Trust strategic plan into tactical operational plans to be contracted internally within Absa with AIFA Distribution and Distribution Support and externally with the contracted Introducers.
• Manage the implementation of the tactical operational plans in order to ensure delivery of the target return on investment and other agreed business performance ratios, including engagement with the relevant stakeholders and external service providers.

Accountability: New Business Development (20%)

• Grow revenue opportunities by growing internal and external distribution channels implementing better revenue sharing opportunities on a national basis.
• Develop the highest standards of leadership and people management amongst direct reports.
• Review all marketing material and content before sign-off process - marketing material requests to be approved - content to be evaluated and vetted - material to be created and distributed as per budget.
• Keep abreast of developments in the industry (competitors) - do industry related market analyses as per identification/request and present to management
• Ensure the timeously delivery and integrity of Absa Trust's Management Information - see to MI rules and integrity to be managed by SBU's pricing committee - systems producing MI to be monitored for correctness - see to the distribution of related reports to business and distribution channels.

Accountability: Customer Service (5%) 

• Set customer experience standards in line with Group Standards and monitor actual achievements and failures on an ongoing basis by reviewing the pertinent customer metrics (retention rates, complaints, survey results).
• Ensure client surveys are conducted on sampled interactions in the provinces to measure client satisfaction and customer experience and make improvements as necessary.
• Work with Managers to resolve all escalations of client queries and/or complaints within the agreed turnaround times.
• Benchmark services offered against other client servicing departments within Absa and externally and adopt best practice.
• Monitor volumes and nature of queries received to ensure that customer service standards are upheld at a high level.
• Work with managers to develop corrective actions for recurring issues and request in-depth investigations take place e.g. customer complaining incorrect products are sold to them.
• Ensure client surveys are conducted on sampled interactions in the provinces to measure client satisfaction and customer experience and make improvements as necessary

Accountability: People Management (10%) 

• Lead the management teams in the achievement of excellence in business performance and results.
• Drive the development of a high performance culture through embedding the formal Performance Development process as well as coaching for performance.
• Take the lead in embedding the high performance culture through the implementation of the Performance Accelerator Programme (PAP) as well as the effective management of poor performance.
• Drive the national creation and implementation of effective workforce planning processes to define, identify and implement workforce resource plans for the business.
• With the support of the HR Business Partner, to take the lead in driving the optimal identification, attraction, recruitment and development of appropriate with the requisite set of skills and attitude appropriate for the delivery of the business strategy.
• Take ownership for the effective management of the staff complement in line with the agreed headcount and full time equivalent budget figures.
• With the support of the HR Business Partner, determine and drive the development of learning needs for managers and staff at a national level as well as managing the budgeting process to ensure execution against the agreed learning objectives.
• With the support of the HR Business Partner, drive the establishment and maintenance of succession plans for the business at a national level through the use of the formal Talent Management process for identified talent.
• Act as the escalation level point for all grievances raised in the business at a national level.
• Drive the requisite organisational culture in the business in line with the Absa Values, Culture and Behaviours.
• Drive the development and implementation of action plans to improve the employee opinion surveys results as well as to take ownership for the implementation of the Value Based Leadership plans and objectives achievement.

Accountability: Business Performance Management (10%) 

• Agree and contract the performance targets for national management both internal to Absa as well as external and the lead partners for the different distribution channels, and drive the translation of these targets into the tactical operational plans to be agreed with staff in the PD contracting process.
• Drive the monthly performance review process to ensure performance against the agreed tactical operational plans, and to take appropriate corrective action against the non-achievement of business objectives and performance targets.
• Drive the development of appropriate skills in order to enable appropriate business performance against targets.
• Take full accountability for the overall national achievement of performance objectives in terms of cost performance, return on investment, employee and customer satisfaction.
• Ensure the effective management of departmental and business budgets and sign off on invoices and quotes in line with the mandated levels of authority, and escalate any out of budget items to the Head of Trust for approval as appropriate.
• Sign off on relevant capital expenditure within budgets in lines with the mandated levels of authority.
• Implement and drive optimal revenue generation model through the Wills Safe Custody office.
• Implement and drive optimal revenue generation model through AIFA Distribution, Distribution Support and the external Introducers.

Accountability: Governance and Control (5%) 

• Ensure the proper documentation of the appropriate governance processes, control requirements and the risk management framework, and that there is a sufficient understanding for the governance, control and the risk management frameworks across the business.
• Work with Absa Internal Audit and Management Assurance during the scoping of audits to ensure fair coverage.
• Take ownership of and agree corrective action items with Internal Audit and Management Assurance for findings related to the relevant province.
• Arrange issue assurance for closed audit findings.
• Ensure regular updating of the Business Continuity Tool and the annual signing off with the support of the BCM Coordinator.
• Complete required compliance and SOX attestations and ensure that impacted team members complete their attestations.
• Ensure that the team understands all compliance requirements and call for the area's Compliance Officer to conduct briefing sessions if gaps are identified.
• Working with managers/professionals in the team, develop Detailed Risk and Control Assessments (RCA's) for the function and update at the required intervals (normally quarterly). Complete attestations to testify to the adequacy of controls on request.
• Participate in the development of Key Risk Scenarios including the determination of likelihood of occurrence and potential impact. Actively work to minimise the amount of economic capital that has to be set aside for operational risk.
• Ensure that managers in the team understand their responsibilities for physical and systems access control and information security requirements.
• Ensure that Management Team has a Health and Safety Rep, Fire Warden and Evacuation rep.

Accountability: Operations (5%) 

• Oversee the activities of Wills Services to ensure service delivery within the set SLA’s.
• Delegate duties appropriately to management and team members in order to achieve operational objectives.
• Oversee the implementation of suitable systems and processes to achieve operational objectives.
• Ensure that the content of Wills is addressing the needs of customers and are in line with changes in law.
• Manage expenses within the allocated Will Services budget.

Accountability: Training and Development (10%) 

• Compile and prepare and maintain suitable training material in respect Will Services for internal and external trainees.
• Assist with facilitation of training interventions and evaluation of training provided to internal and external trainees.
• Ensure that AIFA Distribution, Distribution Support and Legal and Advisory Specialists are equipped to provide best advice taking into consideration all changes in legislation as well as the industry.

Accountability: Wills Service (10%) 

• Ensure that the required systems and processes are implemented to support Will Drafting Services provided at point-of-sale in line with the strategic objectives of the business unit.
• Provide regular communication to distribution in respect of workflow, strategic business requirements, Will application quality and quality of signed Wills.
• Integrate the Wills Drafting Office and Wills Control Centre into one functional unit.
• Project Management and Stakeholder Management
• Business Management
• Sales and new business development experience
• 12+ years’ experience in the Fiduciary industry and two years in a middle/senior management role
• Qualifications recognized for Category II and IIA FSP
• Regulatory Exam (RE5) – First Level Regulatory Examination

Education and Experience Preferred

• MBA is preferred (not essential)

Knowledge & Skills: (Maximum of 8) 

• Knowledge of strategy execution, finance and operations
• Analytical skills
• Report writing
• Knowledge of project and process management
• Internal and external networking skills
• Managing complexity and ambiguity
• Technical knowledge of Fiduciary as well as Wealth, Investment and Insurance industry

Education and Experience Required 

B Competencies: 

Business Acumen 

• The ability to understand financial and economic concepts/drivers; to identify, create and/or exploit opportunities. Inculcates a culture of frugality in dealing with organisational resources. Formulates proactive business strategies to take advantage of business conditions and to gain advantage over competitors. Balancing competing and compelling business priorities towards achievement of organisational objectives. Displays extensive understanding of the market and industry, in order to identify profitable business opportunities. Instils a culture that is supports entrepreneurial initiatives.

Strategic Capability

• The ability to evaluate and redirect organisation strategy, value proposition, and business strategy aimed at conceptualising a desired future state that promotes the viability of the organisation. -  Conceptualises and develops a unique, viable business strategy and a desired future state for the organisation to meet future demands.  Continuously evaluates the relevance and viability of the organisational strategy, and adapts and devises new strategies. Uses understanding of long-term issues, problems or opportunities as a basis for developing long-term strategies, objectives, and goals that will reposition the organisation.

Digital Acumen

• The ability to execute the digital agenda of the Business Unit. Demonstrate the ability to utilise digital technology and systems effectively to enhance own, team and business performance and culture.  Provide insights on emerging trends in digital transformation in order to shape new and different business models to support the strategy.
• Determine how to deliver the ultimate customer engagement digital experiences by measuring the efficiency and effectiveness of the digital channels.

Creative and Innovative Thinking 

• Required to develop innovative ideas, strategies and plans. Demonstrates ingenuity and curiosity to do things better. -  Creates the culture and environment within which others can challenge established traditions, reinvent the industry/environment for our partners and clients; uses initiatives, generates new ideas, experiments and thinks outside the box, e.g. new distribution channels, market creation. Demonstrates ingenuity and curiosity to do things better.

Customer Obsessed 

• Extensive understanding of best practices for a customer focused culture and the management of customer experiences.

Inspirational Leadership 

• The ability to inspire, motivate and direct individuals to take ownership of-, and achieve desired outputs. Articulates and promotes an inspirational and compelling vision for the organisation aimed at promoting its strategic objectives. Ensures that the core capabilities of the organisation is developed, and maintained through focused training & development initiatives. Displays the characteristics of a transformational leader and thought leader in industry.

Collaboration & Influencing 

• Utilisation of appropriate interpersonal styles to build, develop, empower, inspire and utilise effective teams towards goal achievement. Initiates collaboration with other groups or organisations toward common goals. Collaborate with key stakeholders within the organisation and external environment to promote a philosophy of collaboration. Promotes a culture of collaboration on all levels of the organisation. Drives teamwork and success through effective leadership. Creates an environment where team members consistently push to improve team performance and productivity.

Stakeholder Management 

• Able to apply extensive stakeholder management in the building of a network amongst different stakeholders within and without the organisation that will help support the achievement of business goals. Evaluates the value of stakeholder relationships and recommends different tactics. In-depth understanding of how to manage conflicting needs/expectation of stakeholders.

Reasoning (Analysis) 

• The ability to analyse- and quickly grasp the implications of a situation, relating data from different sources, critically evaluating and integrating information/facts, and diagnosing a problem. Responsible for the establishment of analytical and systems thinking to ensure effective problem solving in the business. Identifies multiple relationships and disconnects in processes in order to identify options and reach conclusions. Adopts a systems perspective, assessing and balancing vast amounts of diverse information on the varied systems and subsystems that comprise and affect the working environment. Able to integrate elements of problems and display the ability to understand and making sense of the inter relationships between critical elements and or impacting factors across the organisation. Based on trends, defines main business drivers in order to impact on decision making.

Interpersonal Effectiveness 

• The ability to establish and maintain positive interpersonal relationships characterized by sensitivity, support, respect and constructive resolution of differences and of conflict. Instils an organisational culture that values effective interpersonal relations. Builds mutually beneficial relationships to promote the achievement of the organisational
• Exceptional team player
• Drives high performance
• Creative problem solver

Closing Date: 24th, March 2022

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Job Summary

• To assist the COO and BU Head in fulfilling function specific business responsibilities. This
• Includes, MIS Reporting, Business Project Implementation, Strategy Implementation and all other Operational issues raised with the Head.
• To support the Head of Function and Senior Business Manager with implementing the strategy for the sub-Function. The Business Manager also has responsibility for monitoring functional resource spend, monitoring Transformation Plans, monitoring Hiring Plans, play an advisory role to the Head of the Sub-Function on approaching, developing and implementing initiatives within the Function.

Job Description

Accountability: Business & Operational Management

• Oversee the management of the BU to ensure smooth operations and that resources are available and operating effectively
• Attend a multitude of forums, project and management meetings to stay up to date with the Group’s operational conditions and provide early warning to the Head of Operations and Senior Business Manager of any probable issues and proposed solutions
• Evaluate, resolve and execute on all operational issues that may arise, in a timely and sustainable manner to prevent escalation to senior management and stakeholders
• Distribute issues to the correct level of operational management for resolution by identifying issue at hand and delegating to relevant team
• Act as initial point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relaying the query to appropriate individuals when falling outside scope
• Redistribute the resolution or respond directly to the stakeholders where appropriate and assist with sustainable resolution of operational matters
• Take personal accountability for resolving issues lodged and identify opportunities for process improvement within the Function and sub-Functions
• Interface with the sub-Functions’ Senior Management team to understand the operating environment and to assist them to prioritise focus areas
• Continuously monitor the overall Business Performance (Finance, Risk, Compliance, Change, HR, Cost) of the sub-function and flag any possible deviations to the Senior Business Manager. Recommend actions for resolution or remediation and track resolutions in a timely manner
• Work with the HR business partner, sub-function management and line managers to coordinate the execution of performance reviews, the annual Pay round process and the Talent Management process, ensuring that appropriate preparation is done prior to formal reviews with the sub-Functional head
• Plan and execute large events for the sub-Function under the guidance of the Senior Business Manager

Accountability: Advisory Support

• Work closely with the Senior Business Manager and Head of Operations to identify potential problems that might arise in the Function and sub-functions, both operational and non-operational, and recommend and assist with the resolution and remediation of issues that may arise as a result
• Continuously monitor the overall financial effectiveness of the sub-function including the detailed budgets together with the Senior Business Manager and Head of Operations
• Develop good working relationships with all areas of the Bank
• Responsible for efficient and effective workflow in own portfolio, proactively seeking to maximise productivity and continually acting upon opportunities for process and system improvements
• Provide support to the Senior Business Manager to periodically review the operational plans put in place in the sub-Function to ensure that continued focus is maintained on key deliverables
• Ensure the successful end to end execution and delivery of all operational deliverables and initiatives that contributes towards the realisation of the Functions’ strategy

Accountability: Stakeholder Management

• Establish and manage relationships with both internal and external sources of information/industry role players and clients in order to source relevant information.
• Build and maintain relationships with both internal and external role players e.g., Research Forums conferences.
• Build relationships with colleagues in Absa to share information/ideas.

Role / Person Specification

Education and Experience Required

• B-degree in Finance / Commerce or B. Degree in Business Administration or equivalent qualification
• 3-5 Years’ experience in Financial Services Industry

Knowledge & Skills: 

• Business Project Implementation
• Strategic Implementation
• Finance
• Communication
• Analytical Level
• Co-ordinating
• Networking
• Innovative and creative thinking
• Ability to build relationship with stakeholders
• Multitasking

Competencies: 

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Closing Date: 25th, March 2022

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Job Summary

To plan, manage and monitor the implementation of risk activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

Job Description

Support the Operational Risk Policy and Framework team in all areas, with a focus on:

Accountability: Analyse implemented Risk Management Framework effectiveness (20%)

• Conduct on-going review of the performance against all Risk Management delivery
• Support the development of an integrated framework analysis methodology which enables on-going evaluation of the “fit-for-purpose” performance of the Framework on a conceptual and technical basis
• Support the Risk Manager: Oversight with the on-going analysis of component performance (Risk and Control Self-Assessment, Internal Risk Events, External Risk Events, Key Indicators, Key Risk Scenarios and Lessons Learnt)
• Perform on-going data quality checks and validations on all components of the Operational Risk Management Framework, including performing validation checks against independent risk, finance and business data sources

Accountability: Support the development of the Risk Management

Framework and Procedures (20%)

• As directed by the l Risk Manager: Policy and Framework
• Design the Operational Risk Management Framework
• Design risk management and measurement methodologies
• Methods include: Risk and Control Self-Assessment, Internal Risk Events, External Risk Events, Key Indicators, Key Risk Scenarios and Lessons Learnt.
• Develop standard and procedures Risk Management components
• Accountability: Support the Risk Manager: Policy & Framework (20%)
• In providing support on automation of the ERMF in the approved operational risk management system as well as in resolving issues
• In providing support with development of Framework training materials
• In driving the implementation and use of the ERMF and supporting policies in the business
• Support the effective implementation of policy control objectives through management tools, methodologies, and reporting frameworks
• Accountability: Governance & Delivery Assurance (Weighting = 20%)
• Participate in continual assessment and partnership with key stakeholders (i.e. SteerCo, Working Group) in Finance Management
• Assist with the roll-out of the defined minimum standards across sub-functions
• Perform assurance review and advise on results, ensure these are tracked and monitored with appropriate remediation.
• Facilitate gated reviews to ensure that projects’ and programmes’ performance conforms to change risk governance and guidelines relating to all facets of the project e.g.management of risks, issues, quality, communication, resources and interdependencies and the development of programme plans.
• Provide direction on delivery assurance principles, expectations and requirements within the Change community.
• Provide end-to-end governance and monitoring to ensure compliance with Policy Governance requirements.
• Manage the Combined Assurance coverage plans for all Change and Operations testing plans.
• Provide Assurance reporting into Governance forums.
• Accountability: Performance & Reporting (Weighting = 20%)
• Implement a robust methodology to identify and manage control effectiveness in the sub-functional areas.
• Establish controls and reporting to ensure consistency and delivery in line with broader firm strategic objectives.
• Generate reports and dashboards, as required, monthly, quarterly and adhoc providing key metrics and decision enabling information on business units.
• Tracking and reporting of all issue management risk related items to closure within agreed timelines.

Education

• Bachelor`s Degrees and Advanced Diplomas: Risk Management and Financial Risk Management (Required), Bachelor's Degree: Risk Management (Required)

Closing Date: 25th, March 2022

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Job Summary

To maintain a customer relationship portfolio of major customers in respect of their business requirements including maximizing customer sales, service and profit performance in the Absa businesses.

Job Description

Sales

• Achieve individual product sales targets on the Absa Investment management services platform
• Manage personal sales activity in line with business requirements
• Relationship Management 
• Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures.
• Apply for membership at relevant industry bodies as agreed with the line management to build relationships with key players in the industry
• Host regular and relevant functions (as agreed with line management) to socialize new products and sell existing offerings)
• Manage the relationship with key regional stakeholders ( i.e. Regional Managers) through networking in the region to ensure optimal value add of business development
• Through established relations with corporate clients and brokerages ensure the continuous enhancement and improvement of customer retention initiatives to reduce outflows and increase new business.
• Sustain and uphold already established relationships with existing clients by visiting, answering queries, or by analyzing financial situation and business requirements of clients, so as to support and link the client with value added products or create awareness as to ABSA solution offerings.
• Coordinate client functions on an ad-hoc basis in order to create general awareness of ABSA offerings. Act as a conduit and be the relationship link between 3rd party clients in order to ensure delivery of superior customer experience and achievement of set goals.

Business Development 

• Understand customer needs in order to propose offerings fit for the market by analyzing relevant supply/demand industry trends and/patterns
• Stay abreast of developments and changes in the market by identifying business opportunities in the market that align to the business unit strategy
• Identify product and/solution gaps in the market and recommend corrective action to address the gaps to relevant internal key delivery areas
• Define target market and deliver on long term growth and sales targets by means of onboarding of new brokerages or advisers, specific business development interventions such as presentations to clients and adding of value to these businesses.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Closing Date: 24th, March 2022

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Job Summary

• Provide superior, seamless customer experience and offering suitable solutions to meet client needs. Utilise technology and leverage the virtual omni-channel environment, to deliver service in an efficient and cost-effective manner. Perform banking duties and oversee the financial activities for business and individual customers.

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.   
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

Closing Date: 24th, March 2022