Hot Vacancies at MTN

JOB DESCRIPTION

Mission/ Core purpose of the Job:

• The Human Resources Partnerexecutes the BusinessUnit or Region HR frontlineimplementation, enablement and delivery of the people agenda.

Context: (In-Country influences, environmental / industry demands, organizational mission etc.) MTN SA is an Operating Company (Opco) of MTN Group. MTN SA HR is governed by MTN Group’s policies, frameworkand methodologies. MTN SA is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidstincreased competitive intensity.

The Human Resources Partner must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation
• A dynamicand evolving fieldof Telecommunications
• Revolutionary workforce practices which are bringing togetherlabour markets
• Management of executive and local shareholder expectations
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industrysector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansionof MTN SA, in termsof size, products, customers and geographic distribution

Key Deliverables

The HR Partner will be accountable to achieve the following objectives:

Governance

Tactical Meetings

• Provide input in tactical meetings when required
• Provide inputs into the business / function unit or Region transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Prepare documentation requiredfor sign-off / making decisionsregarding tactical changes Escalations
• Escalate issues that will resultin severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multipleprocesses / functionsimpact on criticalpath of service delivery within the delegations of authority framework

Performance

• Ensure execution in alignment with divisional or Regional strategy
• Provide input into SLA approvaland exception performance review
• Reporting
• Report on a regular basis to reporting manager relating to progress made within business/ function unit or Regionand in accordance with themeasurement metrics set by the organisation
• Report on an ad hoc basis on specific projectsas and when necessary

Operational Delivery

Assist the HR Consultant to manage, localizeand implement the people strategyand agenda relating to:

• OrganizationDesign
• Workforce Planning and Analytics
• Performance Management
• Talent Management
• Leadership & CareerManagement

Employee Relations

• Facilitation of disciplinary hearings, grievances, and appeal hearings
• Implementationof related processes, policies and guidelines as per MTN policiesand related labour legislation framework
• Continually monitor effectiveness and compliance with guidelines
• Create open communication channels regarding ER issues
• Advise & guidethe line managers& employees on consistent application of the Disciplinary & Grievance Processes

Human CapitalManagement (Recruitment, Selection and onboarding of candidates &Exit)

• Support management of headcount within the businessor Region inline businessgoals and budgets
• Assess employees’ levelsof Competence againstthe relevant profiles/frameworks
• Assist in compilation of competency based questionnaires to be used in the interview
• Facilitation of the interviews and taking an active role in the overall selection of the candidates
• Ensuring appointed candidates are settled with regard to HR related activities i.e. getting the necessary information to make informeddecisions on thingslike funds to belong to, medical aid options etc.
• Support employeeinduction and orientation
• Ensures internal controlsare complied with to minimiserecruitment risk
• Input into succession planning and influence decisions around key posts earmarked for successors, and thus ensuring logicaland managed career progression, designedto meet future resourcing requirements
• Ensure compliance to set Employment Equity targets and policies
• Provide support to line management in managing the staff exit process
• Conduct exit interviews and produces a quarterly reporton trends

Performance and Talent Management

• Facilitate the implementation of Performance Management Process in the respective Business Units and Region
• Ensure compliance on Integrated Performance Framework (IPF) as per the agreed policiesand timelines
• Support clarification of roles and responsibilities for both line managers and employees regarding the IPF
• Support the facilitation of action plans being put to place regarding performance improvement for under performers as identified and performed by line management;
• Actively MonitorSuccession Planning and Ensure the Development of Key Talent;
• Guide and facilitate career path processtogether line and individual employees
• Implementationof talent management strategies and policies

Organisational Design and Learning& Development

• Have an understanding of how to develop Job Profiles in accordance to MTN Methodology
• Coordinate all OD, culturealignment and Learning& Development interventions and any other approved interventions
• Management of BU organisational structures and manpowerbalancing
• Facilitation of feedback sessions(focus groups) regarding surveys and otherany other Organisational Development intervention, feedback and proposed way forward

Human Resources policies and procedures

Communicate and educatethe Business units on all HR policies,procedures and processes
Provide advice and ensure compliance on HR policies,procedures and processesi.e. Employee Relations, Recruitment, etc.

Relationship Management

• Undertakes and participates in interventions (e.g. workshops) to transfer HR knowledge to the line managers, so that managersare suitably equippedto maximise HR capacity in their areas of responsibility
• To promote and ensure fair employee practicesand people culturedevelopment
• To facilitate and promote a positive climateof mutual trust and respect

Remuneration

• Support line management on remuneration issuesrelated to the day-to-day management of staff, as well as other more specific initiatives such as 'key staff'
• Manages remuneration costs in relation to the contribution to business objectives (includes being up to date with the latestinformation through published salary surveys and other related sources)
• Through payroll processing area, ensuresan efficient payrollservice to line
• Monitors overtime trends and if necessary implements corrective action

Regional Support

The HumanResources Partner is expected to:

• Provide support to all businessand functional units based in the Region
• Execute the key deliverables, governance, reporting, etc in the contextof the Region
• Act as key HR generalist support role withinRegions representing all HR verticalsand COE functions in execution of the people agenda (Reward, Employee Experience, Employee Relations, Service Operations)
• Operate in a matrix organization that requires strongalignment and collaboration with HR Business Partner peers and COE functions on the people agenda
• Ensure alignment with the SeniorHR Business Partnerand implement the vertical business/ function business agenda and people plan

Education

• Minimum of 3 year tertiary degree / diploma(Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)

Work Experience

• Minimum of 3 years’ experience in working in the HR domain in telecommunication environment with specificfocus on OD, performance management, talent management and workforce planning
• Demonstratedexperience partnering with clients on solving business/operational issuesthrough the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diversecultures and geographies
• Experience working in a mediumto large organization

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RESPONSIBILITIES

The Senior Specialist Network Security Architecture is responsible for the following deliverables

• Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
• Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
• Provide strategic and Security Reference Architecture portfolio leadership in line with business requirements, technology standards and best practices within the function
• Align the vision of Group Information Security with the strategic objectives by providing technical security expertise to achieve strategic business goals
• Drive the adoption of the common business rules, metrics and measures and ensure that security architecture commitments, policies and procedures are adhered to 
• Facilitate the analysis of the current business environment to detect critical deficiencies and recommend solutions for the improved use of information technology, network infrastructure and related solutions and applications
• Incorporate sound architectural governance practices to optimise Group Information Security technology and Security Architecture investments (both internally owned and provided by service providers)
• Improve and refine the security architecture portfolio with regards to additional frameworks and strategies required to improve the cybersecurity posture of the MTN group
• Lead and work on highly complex projects that require in-depth domain knowledge of multiple specialized security architecture areas
• Provide on-going subject matter expert level consultation to project teams, application owners, and other technology and network teams on relevant security controls requirements
• Model threats and risks as well as the controls necessary to mitigate them, on both an organisational and technical level – thinking like a malicious hacker, understanding and anticipating the moves and tactics that a hacker might use to attack the MTN network and systems
• Work closely with the relevant MTN Group verticals to identify and select the right security technology to protect MTN’s mobile Network, Digital & IT infrastructure, cloud and IoT solutions
• Define functional and non-functional security requirements and criteria to conduct technology evaluation and selection
• Maintain a 3 - 5 years security architecture road map with budget requirements to prevent future cybersecurity attacks. Articulate the solution to senior management to receive executive buy-in
• Work with the application functions/ teams to identify and assist with the implementation of Security policy, process, people and technology improvements. This includes the use of automation and security specific testing tooling; Analysing and providing remediation guidance for identified weaknesses or vulnerabilities; validate and verify remediation implementation
• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Input on objectives, targets, and budgets
• Action key cyber security risks, issues and dependencies and set mitigation actions
• Report on a periodic basis on progress made within the function and or specific projects  in accordance with the measurement metrics set by the organization
• Collaboration 

Responsibility towards: 

• Key external stakeholders: 
• External contractors & partners 
• Key internal stakeholders:   
• Group business verticals
• MTN OPCOs 
• MTN Group InfoSec team 
• Internal Auditors
• Compliance

QUALIFICATIONS

Education:

• 4-year Information Technology/ Information Systems/ Engineering (or related) Degree
• Master’s in business administration is advantageous
• CISSP/CISM/CEH/CSSP (one of)
• SABSA and/or TOGAF qualification will be an advantage
• Cloud certifications (Azure, GCP, AWS) will be an advantage
• Other Architectural qualifications (ITIL, TMF, COBIT) will be an advantage

Experience:

• 5 - 6 years’ of relevant work experience in IT / Core Networks/ Cloud technologies.
• A deep understanding of the Information Technology environment of a Telecom company or ISP
• Experience in designing and implementing organization wide network security policies, capabilities and features.
• Experience in managing and implementing large scale Network security projects
• Worked across diverse cultures and geographies; Pan Africa multi-cultural experience is advantageous

Functional Knowledge: 

• Knowledge of technical security disciplines, specifically around security architecture, engineering, and solution delivery
• Knowledge and experience across security products, tools, and industry trends: e.g. Mobile Network Security, Hardware Configuration, Network Protocols, Networking Standards, Windows, Linux and Unix operating systems, Application Security, Data Security, Application integration and Infrastructure Security, Security Frameworks (ISO27001, COBIT, NIST etc.), security attacks pathologies, wired and wireless security, and cyber laws and ethics
• Security protocols, communication protocols, cryptography, authentication and authorisation across mobile networks and systems
• Implementation of multi-factor authentication, single sign-on, identity management or related technologies
• Working knowledge of current security risks, risk management and assessments
• Deep understanding of the MTN business and technology strategy 

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JOB DESCRIPTION

The function must therefore ensure the successful delivery in context of:

• Diversifying telco-to-techo landscape
• Evolving industry ecosystems
• Multi geographic landscape and cultural context
• Implementing transactions which will support overall shareholder value creation and stakeholder management
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Driving growth through business intelligence and standardization to maximize business impact
• New imperatives concerning data privacy and security and building strong digital trust partnerships
• Constant dynamics and local challenges in the economic, regulatory and legal environments 
• Mitigating risks, and safeguarding security through business intelligence to maximize business impact
• Management of demanding investor, customer and supplier expectations 
• Enhancing MTN reputational position as a leading secure, reliable and safe network and system provider at Group, Platform Business and Markets

RESPONSIBILITIES

The Principal Consultant: Legal will be accountable to achieve the following objectives:

Strategy and Implementation

• Lead the approach and focus on identified M&A \ BD initiatives through legal requirements and future growth strategic themes in connectivity and platform businesses.
• Ensure the legal protocols required for execution of the M&A lifecycle, supporting frameworks, principles and processes in executing the strategy and transactions are in place.
• Provide expertise and stewardship to the M&A and Business Development delivery teams in planning, managing and executing on the legal aspects of M&A and BD operations and initiatives.
• Define performance metrics and measurements which will be applied to assess the effectiveness of and requirements of legal protocols for the execution of M&A and BD. Monitoring, reporting and advising on corrective action planning.

Operational Delivery

• Draft, negotiate, finalise and implement execution agreements related to MTN Group’s Mergers & Acquisitions and Business Development strategy.
• Provide legal expertise and advise acquisition of new businesses acquisitions, in new technologies investments, establishing joint ventures, divestment, restructurings, mergers, equity capital market, ancillary and fund-raising transactions.
• Lead and oversee legal due diligence to assess the legal health and risks associated with target initiatives, opportunities, and companies.
• Define contractual framework for strategic projects that is formulated to protect the interests of the parties involved, manage risks, and facilitate a smooth and legally compliant transition.
• Provide legal opinions, advice and support to Group M&A and Business Development on South African law and International Law.
• Provide guidance on compliance with applicable legislation and manage legal risk for M&A and Business Development.
• Establish and maintain compliance processes to monitor post M&A legal obligations and contractual commitments.
• Support legal negotiation meetings along with M&A and/or Business Lead. 
• Facilitate and/or dispute resolution and support litigation initiatives germane to M&A and Business Development, if required and in conjunction with Group Legal function.
• Advise management and stakeholders on new legislation and the impact thereof on the business M&A and business development landscape.
• Co-ordinate and supervise external counsel advice. 
• Where required, to attend and present at MTN Group Steering Committee and Executive Committee meetings.

Key Deliverables

• Draft, negotiate and formalise legal aspects of commercial arrangements concluded by the MTN Group in implementing its strategy relating to M&A and Business Development.
• Liaise with, collate and incorporate feedback from, various internal stakeholders and departments for purposes of transactions, initiatives and projects.
• Provide support, guidance and advice to M&A and Business Development, regarding labour aspects of transactions, risks and other matters.

Role Dependencies

• Active support from the Executives: Core M&A and Business Development.
• Deep understanding of the MTN and M&A and Business Development strategy. 
• Understanding of the Group, OpCo, business, regulatory and risk context.
• Timely decision making and reporting. 
• Alignment of Group strategy initiatives.

QUALIFICATIONS

Education:

• Minimum 4-year Academic Degree with Honours (LLB or equivalent preferred).
• Admission as an attorney.
• MBA / Masters advantageous.
• Fluent in English.

Experience:

• Minimum 5 years senior management experience with at least 3 years of M&A Legal Experience at a reputable law firm (local or International).
• Considerable exposure and participation in negotiations and drafting of highly complex transactions documents (locally and internationally), in particular M&A and equity capital market transactions. 
• Experience in carrying convincing arguments at Group Exco level.
• Multi-lingual, multi-jurisdictional transactions experience. 
• Work across diverse cultures and geographies.

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JOB DESCRIPTION

• The Principal Consultant: Finance and Tax is accountable for overseeing and managing the financial and tax aspects of M&A and BD transactions within the organisation.
• This role is critical in ensuring that M&A deals and BD opportunities are executed efficiently, strategically, and in compliance with relevant regulations and business objectives.

RESPONSIBILITIES

• The Principal Consultant: Finance and Tax will be accountable to achieve the following objectives:

Strategy and Implementation

• Lead the approach and focus on identified M&A \ BD initiatives through tax and financial requirements and future growth strategic themes in connectivity and platform businesses.
• Ensure the finance and tax protocols required for execution of the M&A lifecycle, supporting frameworks, principles and processes in executing the strategy and transactions are in place.
• Determine the optimal financing strategy for M&A transactions, considering available capital, debt capacity, and potential impact on the company's financial stability.
• Provide expertise and stewardship to the delivery teams in planning, managing and executing on M&A and BD operations and initiatives.
• Define performance metrics and measurements which will be applied to assess the effectiveness of and requirements of finance and tax protocols for the execution of M&A and BD. Monitoring, reporting and advising on corrective action planning.

Operational Delivery

• Lead and oversee due diligence efforts to assess the financial health, tax obligations, legal liabilities, and risks associated with target initiatives, opportunities and companies.
• Collaborate with valuation experts to determine the value of target companies, considering financial, tax, and market factors.
• Design tax-efficient structures for M&A deals, considering factors such as the type of transaction (asset or stock purchase), tax jurisdictions, and potential benefits from synergies.
• Develop financial models and business cases to project the financial performance of the combined entity, assess the potential impact on financial statements, risk of overexposure and estimate return on investment against various timeframes.
• Collaborate with legal and business teams to structure deals, negotiate terms, and draft agreements that address financial and tax considerations.
• Leverage off inputs provided by industry experts across departments and functions to ensure cohesive and well-rounded deliverables.
• Ensure compliance with regulatory requirements, including antitrust, competition, and industry-specific regulations that may affect M&A transactions.
• Work with HR teams to manage employee-related financial and tax matters, including compensation, benefits, and retirement plans.
• Handle cross-border M&A and Business Development transactions by navigating international tax laws, transfer pricing regulations, and compliance with local tax jurisdictions.
• Participate in negotiation processes for complex contracts and agreements with target companies to achieve favourable terms and ensure successful deal closures for the business.
• Identify and manage financial and tax-related risks associated with M&A transactions and develop contingency plans to mitigate these risks.
• Oversee the integration of financial and tax operations post-acquisition, ensuring smooth transitions and capturing anticipated synergies.
• Communicate with internal and external stakeholders, including executives, shareholders, regulatory bodies, and employees, regarding the financial and tax aspects of M&A activities.
• Table reports and recommendations to the executive leadership team and board of directors, conveying complex financial and strategic information in a clear and concise manner.

Budgeting and Reporting

• Oversee operational and initiative budgets in line with the set DOAs, business objectives and facilitate forecasting. 
• Drive initiatives that will maximise investments with defined value tracking metrics, in line with a cost operating strategy stemming from the business drivers.
• Regularly report on business development activities, sales performance, and market insights to senior management, providing data-driven recommendations.

Staff and Leadership Management

• Develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy.
• Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Key Deliverables

• Finance and Tax Due Diligence Reports 
• Financial Models
• Performance Metrics and Measurements

Role Dependencies

• Active support from the Executive M&A \BD
• Deep understanding of the MTN business strategy 
• Understanding of the industry and market trends
• Alignment of Group, Markets and Platform business strategy initiatives

QUALIFICATIONS

Education:

• Minimum of 4-year tertiary degree in Finance/Accounting.
• CA (SA) or equivalent is required.
• MBA or equivalent Master’s qualification is advantageous.
• Relevant certification / accreditation / membership with professional body as required for role is advantageous.
• Understanding of tax structuring for inter and intra-border initiatives.
• Fluent in English.

Experience:

• 5 years senior management experience with at least 3 years in area of expertise and/or the relevant sector.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is advantageous.
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organisation.
• Proven track record of successful originating and execution of M&A and BD activities.
• Strong understanding of market dynamics, industry trends, and customer behaviour.
• Effective communication and presentation skills to articulate complex concepts to diverse audiences.
• Demonstrated ability to lead and work collaboratively in cross-functional teams.

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RESPONSIBILITIES

Key Performance Areas

• Input into Operational Planning
• Input into the long-term plan (1-2 years) for the Customer Service Operations Processes and procedures 
• Research and consider best practice, local conditions, trends, as well as competitor activity on service operations 
• Contribute towards continuous improvement and innovation at process and procedure level with operations support stakeholders and MTN  vendors 
• Input into identifying ways to fine tune systems and processes in line with changing work practices 
• Owning and improving the Vendor Management Process and Procedures 
• Input into the technical development of New Products and enhancement of Existing Products where applicable

Key Responsibilities 

• Defining the service assurance operating model framework for vendors and SLAs
• Negotiate and ensure conclusion of vendor agreements with SLA Specialist, Legal and Product/Service Owners
• Review vendor contracts with the TFLS stakeholders based on SLA and KPIs and ensure adherence to CEX guidelines
• Define, review and improve vendor related processes 
• Define and develop templates for vendor management and ensure conformance to the set quality standards
• Track and manage vendor performance
• Assess and record vendor related risks and enforce action plans for remediation
• Conducts complex and highly customized analysis to optimize contract and vendor management
• Determine technical capability and create benchmarks in collaboration with technical experts 
• Negotiate, to safeguard MTN’s interests, beneficial service assurance expectations and agree on penalty parameters
• Assist the business in finding ways to improve service levels
• Maintain an inventory list of all services procured by MTN and periodically track consumption thereof 
• Enforce and follow through with service cancellations and/or terminations with the Vendors
• Ensure that Operations teams assign assurance tickets to correct Vendors on internal service management systems
• Escalation point for internal teams regarding Vendor delays and performance.

Reporting 

• Develop and manage a dashboard of all identified problems, their status and other information.  
• Owning the database of Vendor Performance, ensuring the records are updated regularly.
• Identify, track and maintain a Risk register.
• Identify and prepare relevant information and data for reporting purposes 
• Prepare daily, weekly and monthly management reports 
• Make assessments of and draw solutions from qualitative data. 
• Make logical deductions and draw conclusions that can be motivated 
• Reporting is a key element of the role and would need done in a professional and thorough manner

Key Deliverables  

• Track and report on vendor SLA performance on a weekly basis and monthly basis
• Develop and manage a dashboard of all TFLS Vendors Contract and SLA Status 
• Lead SLA performance discussions with vendors on a weekly and monthly basis
• Establish and communicate performance metrics and report requirements to Vendors 
• Ensure vendor meets contractual SLA requirements for ICT (Mean Time To Respond and Repair, Availability etc.)
• Calculate and enforce financial penalties with SLA Specialist and present to Procurement and Budget Holder
• Monitor changes to the vendor’s contract
• Provide input on tenders by providing TFLS MTTR, Availability SLA targets and actuals per Product/Service
• Share relevant information with Vendor SLA Specialist and Procurement
• Take a customer-centric view (internal and external customers)
• Communicate actively and effectively resolving any potential conflicts that may arise, and sharing and providing relevant    information 
• Create a procedure to manage contractual disputes between MTN and the supplier
• Track and monitor status for Service Level Agreement validity and drive renewals prior to expiration 
• Implement proper controls and processes to minimise revenue leakage
• Identify, track, and maintain a Risk register for the vendor management function
• Identify processes and procedures where the quality of work may be improved.
• Seek feedback from vendors and business regarding improving on quality and vendor service standards
• Provide necessary input and documentation to internal audit when required

QUALIFICATIONS

Education: 

• Minimum of 3-year tertiary diploma or Relevant certification / IT qualification/certificate such as ITIL and/or Six Sigma Training/Certification would be advantageous. 
• Fluent in English

Experience:

• Minimum 3 years’ experience in Vendor Performance Management within the Telecoms Industry
• Experience working in a medium to large organization. 
• Experience in networking/telecommunication services. 
• Strong problem-solving abilities and expert technical knowledge 
• Experience in business report writing and presentation experience essential.

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RESPONSIBILITIES

• Context: (Global influences, environmental / industry demands, organisational mission, etc.)
• Proactive influence and response to developments in the Carrier /Wholesale market
• The specific regulatory framework within which MTN operates (Licences, Acts, associated regulations, WTO offers by the Government, ITU, EU directives legislation applicable to MTN)
• High value market, within a strongly competitive, fast changing and dynamic industry. 
• Highly competitive market with new and established competitors
• Fast moving industry
• Context changes in terms of technology advancements
• Changes in consumer behaviour

Key Performance Areas:

• Core, essential responsibilities / outputs of the position (KPA's)
• Task Complexity: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job,and the function. Excludes role and leadership / management.

Strategic Input

• Develop, challenge and operationalise long-term strategy for the Carrier Services function, ensuring alignment of all activities undertaken in the unit to the strategy of the business.
• Review and monitor global carrier market trends and competitor initiatives  and develop plans to mazimise MTN profitability accordingly.
• Develop  long-term forecasts and predictions (2-5 years).

Operational Planning 

• Ensure that operational targets are aligned to business strategy and that long term (1-2 years) implications of actions have been considered in terms of viability of the business from a broad perspective.
• Consider the impact of solutions on other areas of the business, as well as on the interdependency of units.
• Drive best practice, continuous improvement and innovation at process and procedure level within the Carrier Services function.
• Construct, implement and fine-tune methods, processes, policies and systems to enhance effectiveness and meet organisational goals.
• Set objectives and targets for Carrier Services team in alignment with business strategy, considering the long term (1-2 years) implications of actions from a more broad perspective 
• Implement actions and plans to ensure fulfilment of the Carrier Services objectives, liaising with relevant areas of the business and internal and external stakeholders involved  when necessary to ensure delivery of required solutions, customer experience and SLAs. Initiate corrective actions where applicable.

Market and Competition Management and Effectiveness

• Consider local and global conditions, as well as competitor activity
• Ensure that processes and solutions align to changing work practices and provide context for delivery and services
• Understand regulatory and licence framework as it applies to carrier market
• Provide advice regarding Interconnect, Facilities Leasing and other wholesale contracts, ensuring compliance with SLAs and with business strategic objectives

Operational effectiveness

• Manage carrier processes (interconnect, roaming) to  maximise business return.
• Actively negotiate carrier  issues (supply and demand)  
• Liaise with Strategy and Business Departments to define targets, provide input and discuss all carrier services issues with the business plan.
• Participate in negotiation of Interconnect, Facilities Leading and other wholesale contracts to ensure compliance with business strategic objectives.
• Manage and resolve all competition complaint issues.
• Liaise with Strategy and Business Development to receive mid- to long-term business ambitions in terms of carrier field and to receive business plan impact analysis of regulatory economic issues.
• Represent MTN at relevant forums and conferences

Service enhancement

• Liaise with all relevant stakeholders to ensure provision of effective product and service information and smooth delivery of support services
• Collate and analyse of market knowledge, trends and competitive information, channelling field and competitor information to relevant areas.
• Monitor quality of routing to ensure it meets business requirements

Customer Satisfaction and Stakeholder Relationships

• Identify trends / patterns pertaining to customers and suppliers and filter this information through the correct channels to continually improve all aspects of service delivery 
• Build a reputation internally within MTN and externally 
• Build an in-depth understanding of client needs and develop, fine-tune and align service and solution delivery accordingly to ensure that needs are satisfied
• Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures
• Adopt a proactive approach to prevent problems from arising in the future, putting contingency plans in place to prevent delays and enhance the customer experience 
• Drive continuous improvement and initiate change to continually improve all aspects of service delivery

Ad-hoc Project Assistance

• Provide expert advice and assistance on MTN projects as required (eg regulatory)
• Receive and analyse request
• Gather information
• Conduct research
• Involve role players
• Develop/ compile model
• Provide feedback

Reporting

• Collate and compile required reports.
• Submit reports and recommendations as required to  Chief Officer, Managed Network Services and other departments as required.

Project Management 

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:  Refers to the responsibilities for directing, guiding, motivating  and influencing others.

• Recruit, develop and retain a highly motovated team members with outstanding skills, qualifications and potential.
• Define the divisional KPAs and KPIs that will be cascaded down to the team and evaluate and assess performance effectively.
• Understand the need to train and develop team members to be able to use resources optimally and enhance performance.
• Provide expert advice to all internal and external stakeholders.
• Influence complaints resolution.
• Build and enforce a customer centric approach 
• Build employee relations and collaborative teamwork 
• Communicate actively and effectively resolving any potential conflicts that may arise
• Display insight into leadership style and how it impacts on performance positively and negatively
• Have the self insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Role Complexity:  Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this position, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
• Sit on various committees as required by Chief Officer, Managed Network Services.
• Participate in or manage ad-hoc projects as required.
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent)  Indicates the potential for improvement and / or innovation inherent in a position.
• Establish and maintain good relationships with internal and external stakeholders relative to carrier Service market
• Develop improved relationships with carrier suppliers and clients
• Provide claw-back and other customer-focused policy change recommendations.
• Apply research in an optimal way to add as much value as possible to this and to other areas of the business.
• Network extensively and build and maintain relationships (internal and external).
• Build brand credibility.

Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.

• Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• Contravention of legislation by the company contrary to advice given
• No control over global carrier trends
• Submissions being ignored by senior management
• Overruling of economic proposals
• Ineffective support from key stakeholders 
• Corporate governance regulating business risk
• Poor business strategy elements leading to excessive  risk
• Retention of experienced staff

Collaboration:  Refers to formal and informal relationships

• Responsibility towards:  who are they and what do they receive from the incumbent.
• Direct reports: 4 (currently)
• Matrix reports: 0
• Key customers: Other licensed operators in SA and Globally, MTN group, internal, (BUs, Finance, Networks, Billing and Marketing).
• Key suppliers: Other licensed operators, contractors, consultants, internal, 
• Relations:

Discretionary Space:

• The degree to which individuals are allowed to exercise independent thought and judgment.
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of   freedom in decision-making.
• Conduct independent research.
• Interpret research, global trends, presentations and other findings in support of advice given
• Advise management appropriately with technically sound information that is in conformance with the competitive environment.
• Make decisions associated with improving business processes 
• Dissemination of information

Authorities:

• As per delegation of authority

QUALIFICATIONS

• Minimum Requirements  - minimum necessary, and not the ideal / preferred should be included.

Education:

• 4 year tertiary qualification in Commerce, Engineering or Marketing/or related MBA/Masters Advantage

Global Experience Standards (5)

• Manager track record of 5 years or more; with at least 5 years in relevant Carrier Services industry 
• Worked across diverse cultures and geographies advantageous

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Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: 

Planning and Delivery

• Manage and understand the Turnkey Vendor’s scope and what is needed from a site acquisition perspective in order to achieve the targets within the stringent time frames.
• Identify streamlined procedures that need to be adhered to internally and actively ensure that such procedures are managed accordingly.
• Identify gap analysis and assist the Turnkey Vendors in finding innovative ways to secure sites in the shortest lead time possible
• To meet with key stakeholders on a regular basis to build relationships in order to achieve faster turnaround times within various governmental departments and Corporate property owners.
• Deal with all administrative requirements for the project effectively and efficiently
• To attend all pertinent management meetings and build reports for line management to pick up on trends etc.
• Guide Turnkey Vendors when negotiating to ensure compliance with MTN’s policies and procedures.
• Receive lease agreements from Vendors and loading leases onto applicable MTN database 
• Ensure accuracy of rental information and other pertinent information on lease agreements
• Ensuring permits obtained for applicable sites are correct and correlate with what is being built. 
• Supervise all turnkey needs and to ensure no delays in the project are experienced
• Build relationships with various stakeholders to ensure effective processing of leases and permits
• Maintain a database of all sites secured; Rental amounts; Escalation; rental start date; permits obtained and whether they expire or not; other terms in the lease that are non-standard. – this can be done by completing NIMS accurately and effectively.
• Assess and analyse permitting data and ensure compliance thereto as well as Lease data verification. To ensure that such vendors keep in line with the applicable Key Performance targets that have been set in relation to rentals as well as Permitting. To assist in fast tracking permits and rentals in order to achieve MTN’s overall objective which may be amended from time to time.
• Do a hand over all legal documentation after project is SAF (site acquisition finished) to the Property Leasing department for their management of the site
• Identify dependencies across the work streams that may negatively impact on each other and take appropriate action to mitigate or eliminate the eventual possible impact

SITE ACQUISITION 

• Review and assess all documentation received in relation to Lease Agreements that are in line with the SLA’s drawn up with such vendors, 
• Sign Lease Agreements as per Delegation of Authority
• Identify discrepancies to this documentation and inform the Vendor to get amended accordingly
• Analyse data and be able to clearly identify which projects are falling behind the KPI’s set with the vendor and highlight to Senior Management
• Identify when lease agreement has been amended and not compliant with the MTN standard lease agreement terms.
• Identify what requirements for site acquisition are needed for the different types of telecommunication infrastructure that MTN deploys (i.e Greenfield; Fibre; Rooftop’s; DAS; 3rd party towers)within the applicable Local and Provincial Authority and to understand the NIMS process and projects and ensure that NIMS data reflects and stores the accurate permits and leases for a particular project.
• Identify discrepancies against MTN generic lease agreements and rentals that are applicable, per region, per type of site 

PROPERTY AND 3rd PARTY SITES PER REGION 

• Assist Head office property team with the following:

LEASE AGREEMENT TERMS

• To be able to identify the generic terms of a lease agreement and to have a brief understanding of all the clauses in the MTN standard lease agreement to be able to identify errors on the agreement that needs to be sent back to the vendor for correction. 
• Identify which rentals are applicable to which site types
• Compare data on NIMS (recorded by Vendor) and the actual lease agreement and pick up discrepancies between the two.

PERMITTING REQUIREMENTS

• Identify the different types of permits applicable and to ensure that such permits correlate accurately with the type of site to be constructed.
• Identify where the permits are not correct and inform the applicable vendor to adjust accordingly
• Update the NIMS database to ensure that these errors or actual permits are loaded onto NIMS and is accurately captured for data integrity
• Approve and sign off on sites where permits have been obtained and to file such permits in the MTN storeroom and ensure that such permits are loaded correct on NIMS. 
• Compare data completed on Nims (vendor) and ensure that the permits obtained by Vendor are correct for the applicable project on NIMS – and that the information correlates 
• Approve/reject quotations and invoices applicable to the permitting vendors

FINANCIAL CONTROL

• Signing of Lease Agreements up to R40 000 per annum which may be amended from time to time
• Ensuring that all leases signed are in line with the applicable approved OPEX budget

DATABASE MANAGEMENT

• Ensuring excel databases are kept up to date with all new; existing; approved; rejected and planned sites for appointed Site Acquisition vendor
• Consistently update various data forms as may be required for ensuring leases are paid correctly and that data is captured on MTN’s tool of choice to ensure accessible information as may be required from time to time.
• Complete lease data forms accurately to ensure effective billing and paying of leases associated with 3rd party projects

REPORTING

• Reporting to line management in relation to status of all NSB ( New Site Build); MW (Microwave); FTTS(Fibre to the Site) sites and provide anticipated SAF (Site Acquisition Finished) dates to Line Manager
• Providing full report on all sites and status of their permits and leases
• Provide full reporting on risks and issues on hand (ie. Objections and public meetings, council delays)
• Provide project targets and reports associated to achieving those projects
• Provide a monthly update to Head Office Property Supervisor on number of queries dealt with on a monthly bases.

STAKEHOLDER MANAGEMENT

• Engage with vendors; property owners; vendor’s sub-contractors; Local and Provincial Authorities; Internal radio planning and transmission departments to resolve issues associated with Site acquisition delays 
• To ensure that all co-ordinators are keeping all these stakeholders involved in relation to the FTK project and identifying ways to increase efficiency 

Supervisory / Leadership / Managerial Complexity: 

 

• Supervise Vendors and ensure compliance with MTN’s policies; Procedures and ensure time lines are being met and are being measured accurately

Role Complexity: 

• Understanding applicable legislation relating to Permitting for telecommunication equipment and governmental department requirements
• Understanding MTN standard lease agreement terms
• Understanding MTN internal processes in order to process a lease agreement
• Having to play an integrated role across different functions, systems, processes and areas of work

Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.

Creativities (improvement/innovation inherent) 

• Improvement on processes throughout the project
• Property is related to legal administration – therefore improvement on how to ensure administration is reduced effectively
• Streamlining processes internally and externally
• May give input into automating processes

Vulnerabilities (control span)

• Reliant on outdated IT products and technology
• Rapidly changing technology environment requires flexibility 
• Delays from various governmental departments resulting in delays in permitting or leasing
• Delays resulting from objections to the particular site
• External factors out of control (strikes etc) which impacts permitting procedures
• Compliance with outdated legislation
• Inability to adapt to change in this environment
• Collaboration:   Refers to formal and informal relationships

Responsibility towards:   

• Direct reports: Senior Regional Manager
• Key customers: Turnkey Vendors; Property Management Vendors; Property Owners; Local Authorities;
• Key suppliers: 3rd party companies ; Turnkey Vendors ; Property Management vendors, Managed Service Vendor  ; Local and Provincial government authorities 
• Relations, etc.: all key stakeholders including third party suppliers and operators, sponsors (budgets and mandates), Legal and Regulatory,  Finance; external property vendors, internal departments involved in Network Group rollout ; Provincial and Local Authorities; Ward Councillors; people of influence; 

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JOB DESCRIPTION
Mission/ Core purpose of the Job

• To provide daily administrative support to the MD, Senior Management and the marketing team within Supersonic 

RESPONSIBILITIES

Key Performance Areas; 

Supersonic executive management support: 

• Serve as a central communication point for departmental information and internal staff communication.
• Ensure general office requirements are adhered to (stationary, cleanliness, equipment)
• Administer all business travel and accommodation when required
• Prepare boardrooms for meetings and manage boardroom diaries
• Manage MD diary when necessary.
• Accommodate clients/visitors in a friendly professional manner while they wait for the relevant contact and ensure all customer complaints are dealt with timeously and to completion.
• General administration, support and coordination as required by MD and senior managers.
• Complete monthly presentation review deck
• Liaise with Cosec when necessary for exco and board meeting dates, attendees and compiling the pack to be presented
• Liaise with CEO office for monthly Supersonic presentations with CEO, when necessary
• ISPA and ICASA complaint management with compliance manager

Reporting

• Ability to extract basic product and marketing reports
• Understanding of PowerBi and Agility business system to manage reports and revert on customer escalations
• Extract and co-ordinate 3rd party reports/information from various systems and/or partners, where required
• Support teams to timeously consolidate reports from different areas (Product Management, Product Marketing, etc)

Marketing Assistance

• Liaise with marketing partner agencies on briefs, turnaround times, CE’s
• Work with dealer sales teams to ensure they are adequately resourced
• Ensure monthly FNO advertising is booked and correct creative is in place
• Compile monthly marketing reports and creative executions
• Ensure all marketing collateral is up to date and correct
• Ensure all internal marketing is accurate and relevant
• Liaise with FNO’s for sales and marketing promotions
• Ensure Supersonic website is displaying more recent pricing and marketing material

QUALIFICATIONS

Education: 

• Minimum of 1 year diploma in Office Administration.  
• Marketing degree or diploma advantageous 
• Advanced level of written communication required (Good reading and writing skills with the ability to write or review basic documentation, where required)

Experience: 

• Minimum of 1 years’ experience in Office administration or marketing department 
• Attention to detail in all aspects of work critical
• Business Etiquette
• Organising and Prioritisation Skills
• Office Business Package – Advanced knowledge of Windows [Word, Excel, Power-Point)
• Basic technology acumen (E.g. know what FttH or 5G is, at a basic level)
• Organise and disseminate information from external stakeholders to different functions within Supersonic 
• Basic website content management (E.g., Admin related to changing pictures) advantageous
• Ability to work under pressure to meet tight deadlines 
• Ability to juggle multiple tasks, prioritise and action oriented

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RESPONSIBILITIES

Key Performance Areas;

• Support the Product Manager and Senior Product Manager on both product management and development activities
• Communicate to both internal and external stakeholders – must be proficient with inter-personal skills
• Document and/or correlate competitor analysis - maintain a database of market related pricing 
• Work with cross functional and technical teams to launch new and enhance existing products
• Liase with regulatory and commercial legal to ensure the correct compliance is followed.
• Support with go-to-market plans 
• Management of the various fixed network operators to ensure synergy with Supersonic, alignment on plans (products, pricing, contracts) 
• Ownership of support related issues relating to Product

Supervisory / Leadership / Managerial Complexity: 

• Manage and coordinate the activities of this function across internal and external stakeholders 
• Communicate actively to effectively resolve any potential conflicts that may arise
• Have the self-insight and flexibility to adapt to different situations

Creativities (improvement/innovation inherent) 

• Strive to automate processes and procedures wherever possible
• Establish sound relationships with FNO’s and other vendors 
• Implement cost-saving activities

QUALIFICATIONS

Education:

• Minimum of 3-year degree/diploma in product design or Engineering
• ISP/Telecommuncations experience preferred. 

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RESPONSIBILITIES

The Senior Consultant: Regulatory will be accountable to achieve the following objectives:

Strategy and Implementation

• Provide input into the development of legal strategies that align with the Group’s overall M&A objectives and risk tolerance.
• Develop strategies to manage and mitigate regulatory risks associated with identified M&A and business development initiatives. This may involve negotiating with regulators or proposing remedies to address concerns and participation in industry standard-setting bodies.
• Navigate complex regulatory landscapes and facilitate strategic growth initiatives while ensuring compliance.

Operational Delivery

• Ensure compliance with regulatory requirements, including antitrust, competition, data privacy regulations and industry-specific regulations that may affect M&A transactions within national and international scope.
• Conduct thorough regulatory due diligence on potential acquisition targets or business partners. This involves assessing the regulatory risks associated with the transaction and identifying potential issues that need to be addressed.
• Collaborate with cross functional teams to structure M&A deals and partnerships in a way that minimises regulatory risks and maximises the chances of regulatory approval from external legal bodies.
• Ensure that all required regulatory filings and documentation are prepared accurately and submitted on time. This includes merger notifications, license applications, and compliance reports.
• Assist with the evaluation of responses from Vendors on the Key Commercial considerations, Proposed Service Levels, Governance and Key Legal terms and condition.
• Establish and maintain relationships with regulatory bodies and industry associations. Advocate for the MTNs interests and stay current about upcoming regulatory changes.
• Communicate with internal and external stakeholders, including executives, shareholders, regulatory bodies, and employees, regarding the commercial legal aspects of M&A activities.
• Ensure that input of relevant internal stakeholders and departments is addressed and reflected in transaction documents and in policies and procedures.
• Leverage off inputs provided by industry experts across departments and functions to ensure cohesive and well-rounded deliverables.
• Handle cross-border M&A and Business Development transactions by navigating international laws, regulations, and compliance with local legal jurisdictions.
• Participate in negotiation processes for complex contracts and agreements with target companies to achieve favourable terms and ensure successful deal closures for the business.
• Oversee the integration of legal and regulatory constructs post-acquisition, ensuring smooth transitions and capturing anticipated synergies by collaborating with post-merger integration teams.
• Table reports and recommendations to the executive leadership team and board of directors, conveying complex contracts and agreements information in a clear and concise manner.

Staff and Leadership Management

• Develop a culture of strong collaboration and effective team working.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy.
• Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Key Deliverables

• Legal Diligence Reports 
• Contracts and Legal Agreements 
• Regulatory Filings and Documents 

Role Dependencies

• Active support from the Executive: M&A \BD
• Deep understanding of the MTN business strategy 
• Understanding of the industry and market trends
• Staying informed on commercial legal practices
• Alignment of Group, Markets and Platform business strategy initiatives

QUALIFICATIONS

Education:

• Minimum of 4-year tertiary degree in Law (LLB) or equivalent
• Qualified and admitted attorney
• MBA or equivalent Master’s qualification is advantageous
• Post-qualification experience at a reputable law firm
• Relevant certification / accreditation / membership with professional body as required for role is advantageous
• Understanding of commercial law application for business transactions structuring for inter and intra border initiatives
• Fluent in English

Experience:

• 5 years management experience with at least 3 years in area of expertise and/or the relevant sector.
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is advantageous.
• Worked across diverse cultures and geographies.
• Experience working in a medium to large organisation.
• Experience drafting complex contracts and agreements for M&A and BD initiatives.
• Experience advising on, managing and negotiating commercial transactions involving multiple jurisdictions (an advantage).
• Strong understanding of market dynamics, industry trends, and customer behaviour.
• Effective communication and presentation skills to articulate complex concepts to diverse audiences.
• Demonstrated ability to lead and work collaboratively in cross-functional teams.

Capabilities:

• Strategy Implementers, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute