Information Technology Business Analyst at PwC South Africa

PRINCIPAL ACCOUNTABILITIES

• Requirements gathering, specification and implementation of changes to critical technology products and large new solution requirements
• Runs Joint Application Design (JAD) sessions and takes on the Product Owner role in Scrums
• Identifies and models end-to-end business and system processes, including impacted stakeholders, across multiple systems and environments
• Management of multiple medium to large-sized projects and junior/intermediate business analyst deliverables
• Administration, maintenance and troubleshooting of critical technology products as required for 3rd line support
• Ability to identify and manage downstream and upstream impacts of product changes
• User management e.g. dealing with queries, report requests, user feedback
• Liaising with team members and project stakeholders within OneTechnology and business units
• Thorough understanding of the business unit processes as applicable to the products and technology for their portfolio
• Proactive and able to work independently on large projects and deliver precise and accurate work, giving feedback to business relationship managers and PMO
• Working closely with other OneTechnology quadrants e.g. development and infrastructure
• Logging and documentation of user requests when funneled through the Business Engagement team
• Functional and system testing
• Data quality analysis and remediation where applicable to OneTechnology responsibility areas for products and processes
• Provide training of technology products to 2nd line support staff (AppOpps) and business users
• Documentation of help and guidelines relating to the use and support of technology products
• Documentation of knowledge records in the OneTechnology knowledge repository
• Documentation of product installation and administration routines
• Contribute innovative ideas for the use of technology and improvement of processes within OneTechnology and the business units
• Support the business unit relationship manager in achieving their targets for the financial year by contributing to the operational performance of the team
• Actively seek an ongoing understanding of technology and business functions as applicable to projects, products and the business unit’s function
• Adhere to OneTechnology methodologies, standards and processes

MINIMUM QUALIFICATIONS 

• BCom, BTech or BSc focused on Information Technology / Information Systems
• Business analysis industry certification
• ITIL Foundation certification
• Project management industry certification advantageous
• Agile (Scrum) Product Owner certification advantageous

 EXPERIENCE

• 4-5 years’ experience in business analysis and project administration
• Experience in the use of software and process modelling methodologies and tools
• Experience in the use of project management techniques and methodology
• Experience in the financial services industry advantageous
• Experience working in ITIL-focused IT organisations
• Experience working with Scrum, and specifically as a Product Owner is advantageous

KEY KNOWLEDGE & SKILLS

• Motivated individuals who are passionate about technology
• Excellent communication skills (both written and verbal)
• Ability to communicate technical support information to internal staff and business users
• Effective presentation skills for training
• Analytical thinking e.g. analysing data trends and anomalies
• Logical reasoning e.g. problem solving ability
• Able to work independently on multiple medium to large-sized projects and deliver precise and accurate work
• Thorough understanding of System Development Life Cycle (SDLC)
• Proven experience with project management of multiple medium and large-sized projects
• Proven experience working in an Agile (Scrum) environment, ideally as a Product Owner.
• Experience in end-to-end process and data modelling, including the identification of upstream and downstream impacts
• High level of commitment and strong work ethic
• Software development and technology architecture knowledge
• Industry knowledge
• Proficient with Microsoft Excel, Power Point, Visio and Word
• Able to identify risks and escalate issues where appropriate